1/5
TrustpilotOne star is too much I have used and…
One star is too much I have used and had worst experience. Very poor service and very unprofessional and useless
Trusted Agent profile · Boston
William H Brown Boston reviews
★★★★★
1,443 reviews across 2 platforms
14 Wide Bargate, Boston, PE21 6RH, PE21 6RH
William H Brown's office in Boston, at 14 Wide Bargate, is rated 2.4 out of 5 across 1,443 reviews on two platforms, including 240 Google reviews rated 4.2.
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Reviews
Every review we hold for the Boston office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAbsolute shambles of a company.
Even their complaints department can't investigate the right complaint. Need I say more? Stay clear of absolutely every department!
1/5
TrustpilotWorst company I have ever had to deal…
Worst company I have ever had to deal with. Never again. If I could I would give 0 stars.
1/5
TrustpilotNot sure how is how is this possible
Not sure how is how is this possible. Them listing properties with some offers already.
2/5
TrustpilotVery slow to respond to requests to…
Very slow to respond to requests to have changes to the tenancy agreement and not interested at all in tenants interests
5/5
TrustpilotThank you luke at the nottingham branch…
Thank you luke at the nottingham branch for helping me and my mum get the house we wanted!! Really appreciated 😁
5/5
GoogleBrilliant, no problems, nice staff
1/5
TrustpilotAbsolute clowns of a company
Absolute clowns of a company! Stay well clear ! Strike all the way
1/5
TrustpilotWilliam H Brown estate agents Rainham branch
Avoid this estate agent at all costs.. totally unprofessional from start to finish.. I rest my case!!!
1/5
TrustpilotVerd bad service
5/5
GoogleCouldn’t have asked for better service from Lacie and Matt. Very professional and friendly. Would recommend this agency to anyone.
2/5
TrustpilotTried looking up a property on their…
Tried looking up a property on their site and it doesn't even recognise the name of the town! I.wont bother.
5/5
GoogleReally friendly professional helpful and supportive service from kelly highly recommendPositiveResponsiveness, Professionalism
1/5
Googleshocking service.
Agent replied · 17 April 2026
Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at EAComplaints@Connellsgroup.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotExcellent service
Excellent service, first class
1/5
TrustpilotHorrible horrible service
Horrible horrible service! Do not recommend.
1/5
TrustpilotWorst estate agents ever
Worst estate agents ever. All they care about is sales; not their customers. Slowest estate agent in the chain.
1/5
TrustpilotUtterly dreadful
Utterly dreadful. Suppose to be moving a tenant in today but William H Brown has failed to get the paperwork sorted out
1/5
TrustpilotDo not use at all
Do not use at all - they are useless !
5/5
TrustpilotI find the staff and service they…
I find the staff and service they provide wonderful. Titans goes over and above to help you.
1/5
TrustpilotFailed to turn up for valuation…
Failed to turn up for valuation appointment, waste of time and energy
1/5
TrustpilotAwful communication
Awful communication. Have to chase for any news. Just an awful organisation. Had to deal with Mildenhall branch, Gwen.
5/5
GoogleLovely staff very friendly and eager to help
1/5
TrustpilotSwaffham branch
Swaffham branch. No feedback. Unprofessional. Unhelpful. No thankyou or contact on completion. Disappointing. Buyer beware.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. William H Brown Boston hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Boston.
