1/5
TrustpilotThese guys are nothing but crooks
These guys are nothing but crooks, conmen and cheats.
Trusted Agent profile · Boston
William H Brown Boston reviews
★★★★★
1,443 reviews across 2 platforms
14 Wide Bargate, Boston, PE21 6RH, PE21 6RH
William H Brown's office in Boston, at 14 Wide Bargate, is rated 2.4 out of 5 across 1,443 reviews on two platforms, including 240 Google reviews rated 4.2.
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Reviews
Every review we hold for the Boston office, from every platform, shown as written. First names only.
Trustpilot1/5
GoogleAwfull service from William h brown Owed £400 for searches I paid Jack but never had any searches done as house was not habitable. Phone calls an emails still no refund
1/5
TrustpilotLet my flat out to them about 4 years…
Let my flat out to them about 4 years ago. The first year or two they were very good with keeping me up to date with things such as annual boiler check and electrical check and informing me of any other repairs etc. Also did there regular spot checks every three months or so and reported back to myself on there findings. Earlier on they were great as I said earlier but things started to change even before covid 19. The regular checks literally stop to a point where I had to keep chasing them with what’s going on as I wasn’t directly involve with the tenants. It got to the point where the tenants got my number off my neighbour just to inform me that things there needed fixing and I wasn’t been made aware of from the agents even though they were telling them things needed doing which I don’t blame them for in that aspect. I felt that I had to get so involved in the running of the letting to the point where I said to them what was the point of paying you for full management of the place when I didn’t want the stress of it. This carried on for a number of months of me chasing the agents up on what’s going on with the place, leaving messages and NEVER get a call back from them regarding an issue. Even when it came up to eventually getting the tenants out by giving them three months notice and them not willing to leave William H brown were no help at all. It felt like they washed there hands of the situation and left it with my solicitors to deal with. I find there business as a whole was acted very unorganised with no help to me whatsoever and that I would NEVER use or recommend them for letting to anyone. It took exactly a whole year from August from the first initial letter of eviction to finally get the tenants out. Now with the tenants out this whole thing has costed me a lot of money and to even get the deposit back now is another issue. This is certainly a lesson learned and to be weary of estate agents such as William H brown by giving them full control of your property and given in to by there lies.
5/5
TrustpilotCharly and Molly were very helpful in…
Charly and Molly were very helpful in my first time becoming a Landlord. They were always pleasant. William h brown fees were also reasonable.
1/5
TrustpilotThe absolute worst !!!!!!!!!!!!!!
The absolute worst !!!!!!!!!!!!!!They said we needed a guarantor or to pay 6 months rent upfront despite the fact we make 100k a year between us and rent was £750 a month! They then declined our guarantor who makes 10k a month so we paid the 6 months upfront. Then when we received the keys I noticed they hadn’t done the disgusting bathroom I was promised was being done during the viewing!!!!!! We could not live with the bathroom in the state that it was (honestly vile!!!!) so they’ve said we can have early release however are liable for the rent until they have new tenants … which they do however absolutely no rush to give our money back while I had 2 weeks to find somewhere else !!!!! Oh and how funny our new estate agents never even considered us needed a guarantor . I’ve also been calling to find out about our £5,400 and 6 days in a row they promised me a call back and I never got one. Honestly the absolute pits!!!!!!!!! Almost left me homeless before Xmas and are keeping our money they never should of had. Vile company.
1/5
TrustpilotThis company is a big joke
This company is a big joke. Each occasion there is a fault in the property I'm renting it takes minimum 6 to 12 weeks for some one to come out to check it. then another few weeks for it to be repaired. Their customer service is such a shame and you get cut off the phone each time you want to speak to someone. I haven't had a proper shower in months due to the fault in the bathroom, each time i call i was apologised to and told someone will ring me back. I've informed them i'll be using a local electrican to fix this and will deduct the charge from the rent plus inconveinence. You may want to look elsewhere before renting from this organisation
1/5
TrustpilotOver value properties, avoid
Over value properties, they promise feedback, so far we have had none.The one viewing they did manage to book turned out to be a neighbour, really awkward as the agent didn’t turn up and we were having that awkward meet the nosey neighbour on your doorstep situation
1/5
TrustpilotChrystal peaks sheffield branch
Chrystal peaks sheffield branch : Turn up late for viewings . Very ignorant staff with zero communication skills on the phone especially when purchasing and submitting offers , thats if they even answer the phone . Don't expect a call back either . Pretty sure they have a buyer for certain propertys before it even goes on the market as i am finding with one or two other estate agents. Avoid these amateurs with their traffic warden attitudes at all costs
5/5
GoogleThank you Lucie you have been fantastic in making us feel welcome we are moving into our new home tommorow on the 9th of February we thank you for all your assistance and we are very satisfied with the service
5/5
GoogleVery professional service from nathaniel and katrina. Extremely pleased with their help making our selling experience as easy as possible.
Agent replied · 23 October 2024
Many thanks Tony Smith for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWH Brown is a terrible estate agency
WH Brown is a terrible estate agency. My daughter and her fiancé were trying to buy a property through them in their Framingham branch earlier this year. It became very obvious that the company were not interested in putting their offers in as they didn’t require help from the WH Brown mortgage, survey or legal departments. This, ultimately, is what WH Brown are all about. Selling their mortgage package over houses is their main aim. What should’ve been an exciting time turned into months of frustration and broken dreams. My daughter and her fiancé finally purchased a house through Cornerstones, a completely different experience. Any of the five star reviews this company get are not genuine. Reading through them, I’m struck by the fact that agents names are always written into the reviews with five stars but you rarely see this in the one star reviews ( of which there are many ). It’s so obvious that these are written by the company themselves. Pathetic behaviour.
1/5
GoogleWe went to see a house we had hopes for after seeing really good photos online . Once there we saw that almost every room was half way through being renovated, with walls having been stripped away and half way finished and same with electrics. The pictures and description showed no sign of all the work that needs done to it, almost as if they were hiding it. It was also at a high price for the area despite needing work done. Really disappointed in them as they wasted our time. At least write a sentence or show photos of the walls that need work doing otherwise it’s misleading and feels like they are lying.NegativeQuality
2/5
TrustpilotNever Use again
very welcoming but soon after I signed to agree to let you be my agent the welcoming feeling slowly dropped . Out of 15 viewings that were booked I was asked to do the majority and they only asisited twice when I was out/away the same weekend . The actual couple that brought the house we did the viewing for . This wasn't too much of an issue but after we finally sold we had next to no contact from WH Brown . I have been contacting the buyers and solicitors to keep myself updated as I have purchased a house from the Downham branch which also has been useless as I've had to chase that house also . I have left many good reviews and recommended them in the past mainly for Miranda the mortgage adviser who I would use over and over again , but now I am questioning my view on William H Brown sales . Personally I don't believe they have kept your end of the contract and the money you require for next to no involvement in selling my house .
1/5
TrustpilotNever in a million years would I rent a…
Never in a million years would I rent a property off of these so called estate agents.. my friend was in the process of going to rent a property from them, signed all the paper work, took the money, now they are saying he can't have the property, ignoring all his calls, email and texts.. what an absolute joke of a business you are, you have left my mate homeless with no where to go as he let his other property go thinking he was all set to move in with these, he paid for van hire and everything!!!! You should be ashamed of yourselves.. SCAMMERS
1/5
TrustpilotWith plenty of estate agents in Boston avoid William H Brown
Viewed a property for sale with the agent he showed no interest at all. I was viewing the property for my parents, that were unable to visit. First of all agent arrived but hadn’t even gone into property to turn off the alarms, he couldn’t remember the code so before we even managed to look around the neighbours knew we were there. Every time we looked in a room we were followed with every door being locked or closed behind us, so when I wanted to have a last look before leaving I found it very awkward. We liked the property but had some questions so wanted a second viewing. Every time we phoned the Boston agent the phones were on answer phone. I left messages and also emailed. After receiving no reply we visited their office to be told they hadn’t received any of my messages!! We booked a second viewing for the following day which they then cancelled to a later time. Revisited but again agent hovered the whole time and kept locking the doors behind us. My parents put in an offer and were told that they would let them know once they had a reply from the sellers. Two weeks of waiting and again phoning and leaving messages we found out for ourselves that the property had been sold. We felt all along they were stalling us as they had other customers interested. To not even be told that the sellers had accepted another offer was in our opinion very unprofessional. Not even sure our offer was put forward. I managed to get through to the agent in the end that said they had a very good offer for the property on Green Lane Boston, then asked my parents name and what offer they put in? Should the office not know that. Anyway in the next few weeks we will be in a position to put our family home on the market and at least from this experience we know who we will not be marketing our property.
1/5
TrustpilotYou will be able to buy a property from…
You will be able to buy a property from them only if you use their mortgage advisor. Very unpleasant experience. We viewed the property and then multiple estate agents harrased into talking with their mortgage advisor even if we already said that it has been sorted out and we do not need one but at the end I agreed to have a chat. I did say to their mortgage advisor that we are all covered and I have been told directly that if I do not choose their financial services they will not put our name on a board to be considered as a potential buyers. We even gave an offer but it wasn't good enough. Avoid this agency.
3/5
GoogleWe've had mixed opinions on many estate agents regarding WHBrown its always annoying when you leave a message for the person who's dealing with your sale & they never return your call on the whole I didn't realky think who to use to sell your property the service is usually the same there are exceptions we've never unfortunately found one
5/5
TrustpilotCharlie was very helpful,informative and charming.
Charlie was very helpful,informative and charming to both myself and the prospective buyers.Even made friends with my territorial Jack Russell who is a good judge of character. Also very pleased with the photos.Lesley Powell
1/5
TrustpilotWilliam H Brown Gidea Park Romford deceived me.
I was visited by Charlie from the the Gidea Park, Romford branch who told me about auctioning my property, I asked him if I could put my property up for sale with another agent, he said YES as long as it wasn't by auction with them, I asked him this twice to confirm before signing an agreement with him. I was contacted today a day after the 14 day cooling off period by Charlie to say why was my property up with another agent. I absolutely hate being lied to and I would advise anyone to keep well away from this agent, don't be deceived as I was.
1/5
TrustpilotAvoid and find another estate agent.
We used William H Brown to sell our home and it is was the worst decision we've made in a long time. The contract they will have you sign offers no actual basic level of service and is entirely weighted towards them receiving their commission only. Meaning they can treat you as poorly as they wish with zero consequence and this is how they behaved towards us. If you do complain, you're complaining to a company that self regulates and will simply cover their backs at all levels while swiftly ignoring the facts. I can assure you, no one will care. We even received puerile and childish emails from the branch manager calling us names and lairs...... what company thinks it's acceptable to do this?! William H Brown do!It is little surprise that estate agencies rank amongst the most untrusted professions within the UK. I would suggest you record all face-to-face meetings and telephone calls - or better still find an alternative estate agent that has a code of conduct written into the contract you sign with them.
1/5
TrustpilotPoor communication
Poor communication, no consistency in information between employees, you have to constantly chase them for follow-ups - just generally very poor service.
1/5
Trustpilothaving been with W H Brown for 2 years…
having been with W H Brown for 2 years now trying to sell my home, it has been a complete Disaster, the Ely Branch never return any of my calls, there is no communication between staff with in the branch? Friday the 23/07/21, 5 messages left on there answering machine at various times, the same on Saturday 24/07/21 still no reply on Monday 26/07/21.a couple came to my door having seen my for sale sign , they had tried contacting W H Brown for information on my property but with out success so tried cold calling,they were very interested ,So if a sale goes ahead what in Gods name have W H Brown had to do with it,at a very high cost to myself.,Sorry but I could never recomend this company, Ihave also tried ringing Customer service but they dont answer there phone either,
1/5
TrustpilotNo feedback not even after a viewing
No feedback not even after a viewing, never responds to emails or phone calls can't wait till my contracts up don't waste your time! Told a potential buyer I was thinking of not selling, which I never said.
5/5
TrustpilotAmazing Experian
From the start of the process the girls at William H Brown have been brilliant. Amazing support when bidding for the house and many visits with builders while the sale was going through and they always supported them. Thank you so much for your help and support girls.
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