Every review we hold for the Bolton office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDisruptive experience
Landlord let himself into the property on multiple occasions with no notice to tenants. Repair people sent to the property and not always with enough notice, and occasionally with no notice at all. Continuous disruptive building work in and around the property during the tenancy. Felt difficult to relax in the place that was supposed to be home due to strangers coming in and out to fix one thing after another, that could have been done before the tenancy or even afterwards. Access was on occasion needed to my room, on occasions where I was told it would just be the communal spaces. If this wasn’t the case and I had received more communication it wouldn’t have been quite so bad, but it really felt like I wasn’t respected as a tenant.
Reviewone · 11 March 2024
Agent replied · 23 October 2024
Hi, Thank you for leaving this review. We are really sorry that you feel your tenancy was disrupted throughout your stay. We try to ensure we make any repairs in a timely manner with as little disruption as possible, we are extremely sorry that you feel this was not the case for you. We have noted your comments and will endeavour to do better.
★★★★★ 5/5
TrustpilotI wasn't happy to be a tenant of…
I wasn't happy to be a tenant of Mistoria until manager Sarah Boothroyd visited me together with the new landlord and I realised that some people really want to do their job properly. I was a bit angry with them due to lack of repairs in the property but Sarah was very friendly and professional and tried to sort out the issues. I wish that all managers in Mistoria could be like her. Thank you Sarah!
Vasile · 8 May 2024
Agent replied · 23 October 2024
Hi Vasile,
Thank you for taking the time to leave your feedback. Its great that you have found a level of service you are happy with. I will ensure Sarah is made aware of this excellent review. Lisa
★★★★★ 1/5
TrustpilotAbsolutely TERRIBLE AWFUL company
Absolutely TERRIBLE AWFUL company. Please do not use this company, they have switched names from student haus go get away from all the bad reviews. When we moved in the house had a mice in, and they failed to fix this issue fully throughout the whole tenancy. They take ages to reply if they reply at all and have to constantly message and call them everyday to get anything seen to. The boiler broke and we had no hot water or heating for 3 weeks in December and they just didn’t reply or do anything to help us, and when we asked for compensation as we couldn’t shower or wash dishes or use the heating Josh from mistoria told us to boil the kettle - the house didn’t even have a kettle. The company is an absolute disgrace, they completely ruined our uni experience for the year. PLEASE DO NOT BOOK WITH THIS HORRIBLE COMPANY.
Abraham · 2 August 2026
★★★★★ 1/5
TrustpilotRebranding doesn't alter the truth
Rebranding under a new name doesn't change the underlying service. In my experience, the same poor standards of work, lack of communication, and unresolved maintenance issues that affected the previous incarnation of this company have continued under the new name.
K · 21 August 2026
Agent replied · 22 September 2026
Thank you for your review. However, we believe this review has been posted against the wrong company.
Mistoria Estate Agents is not Student Haus, nor is it a rebrand of Student Haus. We are a separate business, and the suggestion that we are simply the “previous incarnation” of Student Haus is incorrect.
We take genuine feedback from our landlords and tenants seriously, but we are unable to identify the matters described in your review as relating to Mistoria Estate Agents.
We would therefore ask that you check the company you intended to review and amend or remove this review if your experiences relate to Student Haus or another organisation.
If you have had a direct experience with Mistoria Estate Agents and can provide details that allow us to identify the property or matter concerned, please contact us directly and we will be happy to investigate.
★★★★★ 5/5
TrustpilotStephen Downing from Mistoria
Stephen Downing from Mistoria has been fantastic to deal with . He only very recently took over my sale and from the start he has been very attentive and proactive. Stephen has kept me updated and after less than a month I now have a firm offer and he is being very attentive in getting everything done. I would highly recommend Stephen and Mistoria !
Bryan · 27 May 2024
Agent replied · 23 October 2024
Hi Bryan, thank you for taking the time to leave such a glowing review for Mistoria Pall Mall. We pride ourselves on our customer service so its great to see you are happy with how you are being looked after. I will ensure Stephen and the team see your great review!
★★★★★ 1/5
TrustpilotRun a mile from this company.
Do not have any dealings with this company. They offered to buy our house, strung us along until all the conveyancing was complete then pulled out with no reason when everyone was ready to exchange. To make matters worse they refused to communicate for several weeks, running down our mortgage offer in the process. This has caused huge misery and expense to us and to the families further up the chain. Clearly this company have absolutely no morals. Would give negative stars in the thousands if I could.
JaneS · 13 May 2026
★★★★★ 5/5
TrustpilotStephen was so helpful on our viewing…
Stephen was so helpful on our viewing and his knowledge of the property was excellent he gave us great advice on how to offer. You could tell he loved the job. Would highly recommend Stephen and the team at Mistoria estate agents. Thank you
Keeley · 10 February 2025
Agent replied · 24 December 2025
Thank you, Keeley! We’re so pleased Stephen could support you during your viewing and provide helpful advice. It means a lot that you’d recommend our team, and we hope you enjoy your new home!
★★★★★ 5/5
TrustpilotSale was handled well by Stephen
Sale was handled well by Stephen. Very open and honest. He went above and beyond for the seller and myself the purchaser. All problems which where down to third parties where chased up by him well and he was very helpful in arranging our move. Would recommend to anyone.
James · 16 November 2024
Agent replied · 29 December 2024
Hi James, We appreciate you taking the time to let us know about your experience! If there’s anything else we can help you with, please let us know.
★★★★★ 1/5
TrustpilotNo regard for anyone
If I could give negative stars, I would. Mistoria has destroyed the structural integrity of my home, with their horrendous workmanship and lack of regard for neighbours. I am in a far worse position now than before Mistoria bought the property neighbouring my home. It was a 2 bed family home. Not anymore, now it's a failed HMO with a semi-destroyed extension and 3 bathrooms, being disguised as a "FAMILY HOME". This company should cease to exist. No amount of name changes will relieve the people you've burdened. If you or anyone you know has had issues with this company, please, do not stay quiet.
Jesse · 23 March 2026
★★★★★ 5/5
TrustpilotWould recommend
Stephen, Sarah & Glory were really helpful throughout the selling process of my property. I recently had my property on with another agent for months with minimal viewings but Stephen managed to sell it within a week at a higher price. Would definitely use Mistoria Estate Agents again. Thank you!
Pamela · 15 July 2024
Agent replied · 28 May 2026
Thank you, Pamela! We’re thrilled Stephen, Sarah, and Glory could help sell your property quickly and at a great price. We’d be delighted to assist you again in the future!
★★★★★ 1/5
TrustpilotGenuinely disgusting
Genuinely disgusting , waited 5 weeks for a deposit back and they charged 100 for cleaning damage that was there before we moved in . The landlord went on holiday to Canada and dident care if we were paid or not , avoid 32 highfeild road at all costs 😂🤦♂️🤦♂️
Callum · 12 August 2026
★★★★★ 5/5
TrustpilotGreat Service
Sarah has been so helpful. We are both young and don’t have much experience with moving and she was super efficient and clear with answering our questions. This has made the moving as easy as you could probably hope for.
Niamh · 14 August 2024
Agent replied · 28 May 2026
Thank you, Niamh! We’re so pleased Sarah could make your move smooth and stress-free. It’s wonderful to hear our guidance made things easier for you
★★★★★ 5/5
TrustpilotSo far so good
So far so good. Stephen Downing has been so proactive with this listing with a viewing already being made within 4 days of advertising. Great energy and effort. Thank you.
Anthony · 10 December 2024
Agent replied · 24 December 2025
Thanks, Anthony! We’re delighted Stephen could act quickly and proactively with your listing. Your feedback about his energy and effort is much appreciated!
★★★★★ 5/5
TrustpilotSolid & Helpful, would recommend
Solid advice and helped me decide my path after a bad experience with a tenant. Both Steve & Sarah were on the ball fast and took away the worry. I would highly recommend this Estate Agents.
Steve · 15 July 2024
Agent replied · 28 May 2026
Thank you, Steve! We’re glad Stephen and Sarah could provide solid advice and help take the worry away. Your recommendation means a lot to us!
★★★★★ 5/5
TrustpilotThe process was smooth and Rachel was…
The process was smooth and Rachel was so great. She made everything really easy from start to finish. She responded to my questions promptly and was really friendly.
Berna · 10 November 2025
★★★★★ 5/5
TrustpilotWe received a fantastic service from…
We received a fantastic service from Steven Downing and his team, The team were polite and professional, and communication was excellent. I really appreciate the wonderful service we received from Mistoria Estate Agents. Keep up the good work. X
Ivvone · 21 March 2024
Agent replied · 23 October 2024
Hi Ivvone, thank you so much for your great review. We love to see that our branches have delivered great customer service! Lisa
★★★★★ 5/5
TrustpilotHighly Recommend
My wife & I have have a number of properties across Bolton. What I like about Mistoria is that they research well and are open and honest. Dewi has been brilliant to deal with & I’d highly recommend him.
James · 20 March 2024
Agent replied · 23 October 2024
Hi James, many thanks for your 5* review of our Bolton Branch, in particular Dewi. Dewi is a highly regarded member of the Mistoria team, this review reaffirms why. I will ensure he sees this. Lisa
★★★★★ 5/5
Trustpilotcannot thank Sarah enough for how she…
cannot thank Sarah enough for how she has made this move so easy and stress free, always kept me updated and was done so quickly would highly recommend Mistoria estate agents
Rachael · 2 August 2024
Agent replied · 28 May 2026
Thank you, Rachael! We’re so happy Sarah could make your move stress-free and keep you updated throughout. Your recommendation means a lot to us!
★★★★★ 1/5
TrustpilotAbsolutely awful experience
Absolutely awful experience. I lived at 9 Mansell Road when it was managed by Student Haus and I genuinely would not recommend them to anyone looking for student accommodation in Liverpool.
Luke · 22 September 2026
★★★★★ 5/5
TrustpilotGreat experience both letting and selling a property with Mistoria EA
I recently sold a rental property with Mistroria Estate Agents in Bolton and would like to say a big thanks for Dewi and Sarah for going above and beyond in getting the deal over the line. They both remained incredibly patient with seemingly endless enquiries from a difficult buyer, and were able to provide valuable advice throughout the process. I also let the property with them for around 4-5 years before this and always received excellent service. I have worked with several letting agents over the years and I know what it is like to receive bad service. Mistoria is an an agent I could always rely on and I would recommend them to anyone letting in the area.
Barney · 21 May 2024
Agent replied · 23 October 2024
Hi Barney,
Thank you so much for taking the time to leave such a great review. I will ensure this is passed on to the branch :) Lisa
★★★★★ 1/5
TrustpilotExtremely poor service
This company are completely unethical and do not care about tenants in their rentals. My daughter and her friend have had a dreadful time at their property rented through Student-Haus/Mistoria Group in Salford. The house is adorable, and on a lovely street, but sadly, the Mistoria Group are very unprofessional, and just out to make money, with complete disregard for tenants' comfort, safety and well-being. Avoid, avoid, avoid.
Judith · 30 October 2025
★★★★★ 5/5
TrustpilotSarah excellent
Sarah and her team have done a brilliant job in managing g my property through two tenant renewals. Highly recommended.
Colin · 29 October 2025
★★★★★ 5/5
TrustpilotA Happy Landlord
Dealing with Mistoria for awhile now and they made the entire process of letting my property seamless. Their staff provided excellent advice on market rent/availability in my area, and what needed to be done to property to attract high-quality tenants and they updated me regularly throughout the search for suitable tenants. Within a very short time, they found me tenants who seem to be perfect for my property.
Sandra · 15 August 2024
Agent replied · 28 May 2026
Thank you, Sandra! We’re delighted we could make the letting process seamless and help you find the right tenants quickly. It’s great to hear our advice and updates were helpful along the way!
★★★★★ 5/5
TrustpilotWe had an excellent experience working with Dave Thompson, Mistoria Liverpool
We had an excellent experience working with Mistoria Liverpool estate agents from start to finish, specifically Dave Thompson. He was professional, knowledgeable, and genuinely committed to achieving the best outcome for us. Communication was always clear and timely, and he kept us informed at every stage of the process.
N · 3 March 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
