Josephs Estates reviews

★★★★★ 1/5

Trustpilot

No basic cleanliness, mouldy, run down property

They took the rent, deposit and had the contract signed before we could see the property after the tenants had left. To our shock, there had been no deep clean, dog hairs, spiders, a chewed off curtain with filth, silverfish, woodlouse and house full of cobwebs. Moulded windows and bathroom. Stubborn limescale in the toilets. It was absolutely clear no deep clean or inspection was done by the estate agents, yet we were told thats the reason they can't provide the property over the weekend which would have been more convenient for us, but we had to move on a Monday "apparently after they've had the inspection and cleaning done". I have a 5yr old son and I'm asthmatic. I have been here for a week and my chest has been crackling every night. I am disappointed and disgusted with the lack of accountability and responsibility. Am I really in England where there are supposed to be regulations and laws for housing. The landlords are living in Dubai and from the estate agent it was clear they are only concerned with receiving rent. There was no fresh paint which was clearly needed, they refused when we asked saying that the Landlord will not do anything "cosmetic" you get the house as it is. It's very clear there was no basic hygiene in this house and it is run down. The radiators have rust on them. The ceiling above the shower has mould. It's unacceptable that they won't do anything about it. The Garage is infested with spiders which visit us everyday...I haven't got rid of this many spiders in my entire life what I have experienced in the last few days. I feel deceived! Based on the pics we sent they agreed to send a cleaner paid by the landlord, she spent 4.5hrs yesterday and still wasn't done. She now has to come back after 2 weeks to finish the rest off...in the meantime I continue to be frightened at night with mega spiders and have a little one who shouts for us everytime he sees a spider. Is this fair?

Rabia · 11 August 2026

★★★★★ 1/5

Google

I’ve had a terrible experience trying to enquire about a property. Messages were ignored for over 24 hours, and when I did finally receive replies, they were vague, unhelpful, and didn’t address any of the questions I asked. Basic information like deposit amount, start date, and additional photos or videos was never provided, despite me clearly stating I was ready to move forward. The communication felt rushed, dismissive, and completely unprofessional. If this is how they treat potential tenants before securing a property, I can’t imagine how bad the service would be afterwards. I wouldn’t recommend dealing with this agency at all.

Alethea · 9 April 2026

★★★★★ 1/5

Trustpilot

Don't expect to sell quickly

Josephs took 2 years to sell our house, mainly because their initial valuation of our property was ridiculously too high for the market conditions. We eventually sold for £150,000 less than their original estimate. Joseph's service and communication was also appalling, leaving us with the age old question: "what exactly do estate agents do" because they did practically nothing to sell our house for us. Yes, their fee was cheaper than other estate agents, but we now know why. If you are serious about selling your property, bite the bullet and pay for an estate agent who is at least professional enough to earn the fee that they are charging.

Tony · 19 September 2026

★★★★★ 1/5

Google

If you’re looking to sell or rent and don’t care how your property will be treated then Muhammed Salim Mogradia is your man. As other have said the positive reviews have been written by their mates. If you’re thinking of using these guys make sure you do your homework or better still go with someone reputable who will respect your property.

WestYorkshireInvest · 5 August 2024

★★★★★ 5/5

Google

I recently contacted Joseph’s Estate Agents to sell my home, and I can confidently say that the experience exceeded my expectations in every way. From the moment I first contacted them, the level of service was exceptional. The staff at Joseph’s are not only knowledgeable but also incredibly friendly and approachable. They took the time to understand my needs and guided me through every step of the selling process. Their professionalism shone through in their attention to detail and their commitment to ensuring a smooth sale. The marketing strategy they employed was top-notch. My house was beautifully photographed, and the listing was crafted to highlight all its unique features. This resulted in a fantastic amount of interest and viewings, which I believe was key to achieving a great sale price. What truly stood out to me was the communication. The team kept me informed at every stage, providing updates and feedback from potential buyers. They were always available to answer my questions, no matter how small, which made me feel secure and valued as a client. Thanks to their hard work and expertise, my house sold quickly and at a price that I was thrilled with. I can’t thank Joseph’s Estate Agent enough for their outstanding service. If you’re looking to buy or sell a property, I highly recommend reaching out to them. You won’t be disappointed!

Dan · 25 November 2024

★★★★★ 1/5

Google

I was sent a video tour of a flat in Bolton and based solely on that, I signed a contract. The video made the place look clean and livable, but when I arrived in person, I was shocked. The flat was in a disgusting condition: filthy floors, black mould, damp, and an overpowering foul smell. None of this was shown or mentioned in the video. I messaged Adam the same day to cancel the contract due to the misrepresentation, and despite this, they still charged me £299 + VAT, an outrageous fee for what was essentially a deceptive and misleading listing. This is by far the worst experience I’ve had with any estate agent. They are dishonest, unprofessional, and clearly not transparent about the properties they manage. Do not trust them or their video tours, go see everything in person and be very cautious before signing anything.

Sayed · 12 June 2025

★★★★★ 5/5

Google

I would like to say a big thank you to Adam for his outstanding support in helping me secure a flat for rent. From the very start, Adam was incredibly helpful, making the entire process smooth and stress-free. He was always available to sort out any issues that came up and handled everything efficiently and professionally. His dedication and proactive approach made the whole experience much easier. I highly recommend Adam and the team for anyone looking for a reliable and supportive estate agent.

Raheem · 19 October 2024

★★★★★ 5/5

Google

I had a fantastic experience with Joseph Estate. The entire rental process was smooth and efficient, and I felt completely supported every step of the way. This was my first time using their services, and I can confidently say they are both reliable and trustworthy. A special thanks to Adam for his excellent service, he made the process seamless and truly went above and beyond. Highly recommend Joseph Estate for anyone looking to rent!

Remsha · 9 November 2024

★★★★★ 5/5

Google

The Joseph Estate Agent Team are awesome! From the first day I moved into my apartment, they made the moving in process, registration and agreement signing seamless. The house furnitures are as good as new, in the shared spaces my fellow tenants are respectful and comply to house rules. Over all from my experience living here few months now, I’ve only got a positive feedback about Joseph Estate Agent.

Gideon · 15 April 2026

★★★★★ 5/5

Google

Absolutely brilliant service. Everything was handled smoothly and professionally. Adam was particularly outstanding - approachable and knowledgeable. He made the whole experience feel effortless and stress free. It is rare to find someone so committed and genuinely helpful. I would highly recommend Josephs Estate Agents

Adyt · 23 July 2025

★★★★★ 1/5

Google

I want to warn everyone who is renting though this agency or trying to get any property through them. They are unprofessional, rude, provide 0 help during your tenancy and release your hard earned deposit month after you left the property. Please keep record of all conversation you have with them or they will screw you. In our case they cut money for cleaning home which was already cleaned. Released deposit after around three months for no reason.

Farkh · 12 December 2024

★★★★★ 5/5

Google

Joanne was helpful and very responsive from the monent I applied to be a tenant. Very professional and also no amount of questions was ever an issue!

Lynsey2712 · 16 November 2025

★★★★★ 5/5

Google

We had our house valuated by Joseph's and had an exceptional service. Adam and his colleague were very professional, polite and made you feel at ease. His knowledge of properties and the area is exceptional. He went out of his way to provide the best advice for our individual circumstance. And we were provided with some great advice. Thank you so much we were extremely beyond satisfied with the service provided. Would highly recommend Joseph's.

F · 13 January 2024

★★★★★ 1/5

Google

Totally unprofessional service and not taking the responsibility for clients. All the reviews were done by the owner's relatives, absolutely unreliable. Got no water meter reading from them and reminded them several times that the back door key is not working, they just take no action. Complained through my solicitor and they simply don't care after the completion of contract is over. Beware when you buy a property from this estate agent. They even requested for an upfront 1% payment for the property at the start of viewing. Don't fall into this trap.

Johnathan · 8 June 2024

★★★★★ 5/5

Google

Bought a house with this estate agents and found the whole process so stress free and easy. I have used others in the past which i wont name on here and they always seemed to try and push me for more money to make a bigger commission. However my experience with Joseph Estate Agents was the complete opposite. From the start they were completely transparent with me about everything and honest. For me this is the thing i value most and the way they treated me with respect even though i asked over 50 questions they were always there to help and answer with a smile. Little things like this make a massive difference so i just wanted to say thank you again Adam and Lauren for everything. I definitely reccomend

Tintright · 10 June 2023

★★★★★ 5/5

Google

I think I should put more than 5 Stars. The agents of this agency are the best. The team is really helpful and extremely professional. It was one of the best experiences I have ever had. We were new to the UK and I consider meeting them as a great chance. Hopefully, our kind and professional agent provided us with any information we need. He answered all the questions immediately. Special thanks to Adam. I really appreciate what he did.. all the kind support.. Unfortunately, my English is not good enough to explain how much I am happy and satisfied, but, I highly recommend to anyone who looks for home to rent to call them. The team is totally brilliant. Their support is invaluable. 🌹🌹🌹

Flora · 10 June 2023

★★★★★ 5/5

Google

We had our house valuated by Joseph's and had an exceptional service. Adam and his colleague were very professional, polite and made you feel at ease. His knowledge of properties and the area is exceptional. He went out of his way to provide the best advice for our individual circumstance. And we were provided with some great advice. Thank you so much we were extremely beyond satisfied with the service provided. Would highly recommend Joseph's.

F · 10 June 2023

★★★★★ 5/5

Google

I would just like to thank Joseph's for the selling of my mums property. I found the staff to be proffesional, efficient, friendly in their manner and supportive . The service I received was well coordinated between themselves and the solicitors and they kept their word in keeping me updated throughout . This all contributed to the process being stress free for myself. I would definatley recommend Josephs to others . Thank you again

Megan · 10 June 2023

★★★★★ 1/5

Google

Sadly there is no 0 star can comment here. We rented an apartment with this Agent company. Good Luck for those who want to choose them. When u meet problems, never think to get reply and got an answer from them. As they are so busy whenever u got problems. We requested emergency repair for water boiler and resulted we waited a week time. By Law, agents need to arrange alternative accommodation. It resulted they asked us to solve the problem by your own. When they need your help, u need to reply them asap. If not, they will keep calling u. Once again, this is a true comment.After u read this, if still wanna choose them! Than Best luck guys!

Charlize · 10 February 2024

★★★★★ 5/5

Trustpilot

Highly recommend Josephs

We had our house valuated by Joseph's and had an exceptional service. Adam and his colleague were very professional, polite and made you feel at ease. His knowledge of properties and the area is exceptional. He went out of his way to provide the best advice for our individual circumstance. And we were provided with some great advice. Thank you so much we were extremely beyond satisfied with the service provided. Would highly recommend Joseph's.

F · 10 May 2023

★★★★★ 1/5

Google

My husband and I, highly recommend that you do NOT USE josephs estate agents. We have found that communication is non existent, no communication or updates, my husband had to do all the chasing(note, we sold our house with them and was buying untill the buy sale fell through)!! Regarding the accepted offer on a bungalow, we received a phone call months down the line, after paying out money, that the guy had pulled out of the sale of his house, due to a change in financial circumstances. (fair enough right? No!!! A few weeks later we got another call, saying they needed some details to commence the process of us buying the house(that we had been told had fell through) we thought nothing of it and carried on house hunting. Then Friday just gone(Fri 23rd Jan) we my husband got another call of Joseph's, to ask how we where settling into our new home, a bit strange seeing as we where only selling with them now, but then she went on to say, I'm also calling to let you know that we forgot to hand you the spare Key for @@@@ close!!!! My husband said, we are not there, that house fell through months ago! So they lied about the guy telling them to eff off, he's not giving them a listing fee and allowed us to be gazumped 😡 so the bottom line is don't trust this firm I am sickened

Kelly · 10 June 2023

★★★★★ 1/5

Google

Be very very careful I wish I could rate them zero but unfortunately I cant. They market a good property for less. In the right move advert they did not mention remaining lease year. Before even viewing we query over the phone and someone responded "Lease 900+ years" left. We made an offer and our offer got accepted with a suspicious condition of paying 5k upfront. State agent charge seller 1k. It is not fair to charge buyer 5k upfront. In fact that 5k must be paid before solicitor process begins. We agreed to pay 2.5k upfront and started querying more about the property. Once we wanted to know about remaining lease year, The guy Adam stop responding. We called and he was very rude to us. End of the day he responded we don't know remaining lease year. Seller does not even know. Is this believable? No simply not. Their target was taking money from us and start solicitor process. If we pull out after knowing remaining lease year, we already lose 2.5K. It is legal requirement for estate agent to provide full lease information. Property with shorter lease get devalued quickly. This process is simply not acceptable. Be aware of them.

Saifur · 10 June 2023

★★★★★ 5/5

Google

Very competitive price and excellent service. Flexible communication style including Phone, Email and Text messages which has been a real advantage and seems to have speeded up the process. The professional pictures were superb and Adam was more than willing to take extra photos to ensure a full and complete representation. Some low priced estate agents are concerned only with selling as many homes as possible and the price achieved may sometimes be diluted. This does not seem to be the case with Joseph's; Several offers were received and the team handled the negotiations to help get the best price and then liased with the solicitors. I paid an extra £50 for accompanied viewings which has saved me so much time and well worth the premium. Thanks

Brett · 10 June 2020

★★★★★ 5/5

Google

I was actually quite worried about the hassle of selling, then Josephs came to my house, spent ages on the photographs, wrote a brilliant description and sold it within a week! Impressed doesn't cover it. Communications were brilliant too, service was professional, cost was very reasonable and no commission charges - actually don't know how they manage such a great service for the money. If you want to sell your house quickly and hassle free then its a no brainer, Josephs every time.

Mark · 10 June 2020