Every review we hold for the Bolton office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI wrote a review when I left campus cribs but it seems to have disappeared🧐 AVOID campus cribs at all costs!!!!!!!!!!! They are the worst estate agency I have ever dealt with and it is made even more apparent now I have left and gone to a proper estate agency. There were repairs I reported on the first day of moving into one of their ‘properties’ that never got fixed when I moved out 2 years later. The boiler broke many many times leaving us without hot water & heating in the winter. When somebody came round to fix it, he shoved BINBAGS into the boiler and called that FIXED?!? The waste pipe in the back broke after being ‘fixed’ once before, resulting in toilet waste leaking all over the garden. Which as a result gave me C-Diff and landed me in hospital for a week, so the hospital I was in reported them to environment health. And of course that pipe never got fixed. Whenever you took a shower it would leak and rain into the living room. The house was covered in leaks, mould and god knows whatever else.
When I first moved in they expected me to sleep on a mattress attached in the photos. I reported it but they didn’t do anything so I had to use my student loan to purchase a new one. What even is that? Did somebody die on that mattress?!?
Also don’t believe them when they say they will give you a wifi contribution, we got it for the first 6 months and then never again. I’ll keep this review in my files so I can post it again if it gets deleted, no student deserves to go through this!!!!!!!!!!!!!!!!!!!!!
Penny · 16 April 2023
Agent replied · 17 June 2024
Dear Penny,
Thank you for taking the time to write your review. If I remember correctly you were a tenant who left the property with significant arrears and damage to the property that occured due to your non-existant cleaning and lack of airing your room. Of course we claimed on your deposit via due process which you were not happy with.
As you know, we house hundreds of happy tenents every year and we will continue to do so moving forward.
★★★★★ 1/5
GoogleMisleading advert which I've reported to Right Move and advertising standards as advert clearly stated bills included but the rental agreement said not. I am still waiting to receive an amended rental agreement all this with less than 1 week to my daughter moving in. It would appear Lauren is ignoring my emails. I also want to know how they are treating my confidential information such as copies of my passport, address details, who I work for and my managers contact details plus my witness details. Overall not a professionally operated business! I am now frantically trying to find alternative accommodation, which is difficult as I'm getting over an arthroscopic operation and I'm on crutches, something I mentioned to campus cribs. Unfortunately I couldn't opt for a zero star!
Samantha · 18 June 2020
Agent replied · 17 June 2024
Dear Samantha,
Sorry to hear your disappointment regarding the advertised accommodation. We have reviewed the advert and the text and although the text was correct in it's wording we have now made it more clear that a number of options are available with and without bills included.
Regarding your data we provided a full response adhering to GDPR legislation and as requested your data has been removed from the data base.
Thank you for your valued feedback.
★★★★★ 1/5
GoogleIf I could give it a zero I would. Do not use this company!! Rent was never paid on time had to chase it up myself! still waiting for the tennants deposit to be returned to me who have wrecked my house 8 months later. Constantly fobbed off by the staff and Anna who is the manager never returns my calls or emails.Absaloute joke of a company!
Mariam · 19 June 2019
Agent replied · 17 June 2024
Dear Mariam,
Thank you for taking the time to write your review.
Unfortunately we do have some tenants who fail to pay their rent on time or withhold it due to the tenancy situation.
On this occasion we were unable to recover some rent monies from the tenants because you refused to provide essential maintenance as requested in a timely manor or not at all and it was us who chased you for such outstanding works.
The 99.9% of our landlords get paid on time and have no issue with their properties.
Best Regards
Craig
★★★★★ 1/5
GoogleAlways ignore calls about a leak in the roof had no hot water for the first 6 month of my tenancy also sent them 100s of emails and rang them a dozen times nothing back till I went into there office myself, happy to take money off you also put the rent up a dozen times don’t waste your time or money they do not care for your wellbeing, also landlord turned up with one of his mates absolutely stinking off weed and smelt my flat with it to the point I had open all my windows and sat in the cold
Kyle · 16 April 2025
★★★★★ 1/5
Google*PLEASE READ UPDATES BELOW* I found Campus Cribs to be very professional, helpful and above all very understanding. They are happy to help in any way they can, they take into account an individual's circumstances and act accordingly. I found their service to be very clear and swift and hassle free. Any very very minor issues were dealt with in less than half a day and have no major issues at all. I would definitely recommend them.
*UPDATE* just wanted to add that I have now been in the property almost ten days and Campus Cribs could not have been more supportive and professional. I sent a long message to one of the agents regarding a few things I wanted to discuss / request and he got back to me straightaway. Within 2 days he was able to resolve the questions I had raised and has offered some much needed help and support whilst I'm in a bad situation. I honestly couldn't ask for more. I'm at a loss for words when I read some of the bad reviews as they don't seem like they are from people who are letting from Campus Cribs. I have had nothing but a really great experience and am eternally grateful.
****UPDATE**** I want to further update my review to state that my reviews above really only apply to a gentleman named Basit. He is the one person who addressed all this and generally is very prompt and helpful. As for the other staff at Campus Cribs this review is not relevant at all. I have been consistently sending email upon email upon email to a specific member of staff who doesn't even acknowledge my email, let alone address issues or reply. Other tenants in the property have also attempted to address issues but have been ignored. Some of the issues are related to health and safety and environmental health issues. All very important unless you're working for Campus Cribs. Only time they contact you is to send u a receipt for your rent. Sometimes 2 different people send u the same receipt but still can't address your actual concerns. Not impressed at all.
***update*** after having lived here a year i can say it has not been the best experience at all. An issue that was raised by housemates a year ago has still not been addressed. Today yet again we have NO HEATING OR HOT WATER and when I have called i have been told it SHOULD be done by 24 hours probably. Surely heating and hot water in November is more of a priority??? Multiple housemates have reported this but staff at campus cribs do not communicate with each other at all. Consistently the boiler seems to break down and this happens. In a house with 8 people it is imperative to have adequate supply of hot water and heating but clearly campus cribs don't agree. WELL IF I COULD TAKE DOWN THE 1 STAR I HAVE HAD TO GIVE THEN I WOULD. I HAVE LOST MY PATIENCE TRYING TO GET THINGS DONE. DO NOT SPEAK TO ELLA IN BOLTON AS YOU WILL GET FRUSTRATED AND ANGRY BECAUSE SHE CANNOT ANSWER ANY QUESTIONS. I HAVE BEEN INJURED TWICE BY A BROKEN WARDROBE AND EVERY TIME THE SO CALLED QUALIFIED JOINER COMES I ADVISE HIM HE HAS FIXED IT INCORRECTLY AND HE IGNORES ME WITH A LOOK OF WELL YOU'RE A GIRL WHAT DO U KNOW AND INEVITABLY IT BREAKS AGAIN. YET AGAIN THE SAME HAS HAPPENED TODAY AND AFTER THE USUAL HEATED CONVERSATION WITH ELLA IT IS STILL NO CLOSER TO BEING FIXED. THIS IS THE 6TH OR 7TH TIME THIS HAS NEEDED ADDRESSING. MUCH LIKE THE OTHER ISSUES THAT WERE DISCUSSED IN THE HOUSE MEETING THAT NEVER GET ADDRESSED. DON'T KNOW WHAT MORE TO SAY. THERE ARE HEALTH AND SAFETY AND HYGIENE CONCERNS WHICH DO NOT GET ADDRESSED EITHER. DESPITE MULTIPLE REQUESTS. AND THE ONLY RESPONSE YOU GET IS HAVE U SENT A VIDEO IN? HAVE YOU SENT AN EMAIL? EVEN IF IT IS FOR THE VERY SAME ISSUE. NO REGARD FOR TENANTS AT ALL. NO URGENCY.
Hiral · 18 June 2021
★★★★★ 1/5
GoogleBarley responds to issues and the lack of a response time is insulting, they would rather ignore and try to save money any way the can. Recently a issues came up with people not properly throwing out trash and they decided to bill everyone for the new people now following rules, maybe install a cheep camera…
seems more they take advantag of people and or students not knowing their rights as a tenant just to save money
Josh · 28 October 2024
★★★★★ 1/5
GoogleWell... where do I start. Firstly, communication is a disaster, they withhold information, they delay almost every process i.e maintenance, deposits, etc. Furthermore customer service is terrible. it took 7 weeks to return my deposit where I was constantly told it was being dealt with. A house mate I lived with still hasn't received his to date. I really recommend that you do not house with Campus Cribs as they deliver some of the worst services I have seen.NegativeQuality
Chris · 18 June 2021
Agent replied · 17 June 2024
Dear Chris,
We are sorry to see you have left a 1 star review for the business. I can let you know as an agency business we process information via the deposit protection scheme as soon as we possibly can between both tenants and landlords. Unfortunately sometimes there is a delay on either side which extends the deposit payments back to tenants, especially in the case where deductions are disputed. Please be rest assured we do comply with legislation regarding deposit returns and our goal is to resolve any issues as quickly as possible.
★★★★★ 1/5
GoogleAvoid at all costs. I was given an absolute tip of a house to live in, which included a slug infestation. Assured that instead of remedying any issues, the estate agent would be happy to take the property back as I took it. They then proceeded to delay the deposit process to the very last day it was possible to respond, and claimed nearly half of the deposit for deep cleaning, against their word. I did not enjoy using campus cribs and I'm lucky that I'm moving out of the area so I never have to again.
Spuddington · 16 April 2024
★★★★★ 1/5
GoogleReally TERRIBLE AND DISSATISFYING!!! MY stay there was terrible. They never attend to your needs. Did not get mailbox keys till i moved out. They have not PAID me back my deposit even after i begged them i was relocating back to my country. I have spoken to my aunt and her lawyer will be in touch with them soon!!! PAY ME BACK MY £500 DEPOSIT!!!! I WORKED SO HARD FOR THAT MONEY AND PAID MY HOUSE RENT STEADILY!!!!! YOU GUYS ARE SO SO SO TERRIBLE I REGRET PICKING YOU GUYS!!!!
I stayed in flat 216, 63 Bradshawgate Bolton BL1 1QD
Sharonnah · 19 June 2019
Agent replied · 17 June 2024
Dear Velvet Artistry,
Sorry to see you have left the business a 1 star review. As you know we are a property management company and your property was owned by a 3rd party. This means we had no post keys provided for you by the property owners despite asking many many times on your behalf.
The check out was done at end of last week and deposit returned minus a cleaning fee yesterday. NOTE: All deposits are submitted to the DPS and should any tenant dispute deductions they have the right to ask the DPS to use their dispute resolution service to resolve your concerns.
We house over 250 people every year with great success and take pride in providing a first class professional service so please do let us know what aspect of the business you feel needs improvement so we can review our procedures and ultimately help improve the experience for others.
★★★★★ 1/5
GoogleShockingly bad customer service. Terrible company do not use !! All they do is lie. I missed one month by accident. I never moved any one in at all!! My an my partner lived there for 3 months with constant hassle. The landlord would let them selfs in when they wanted. It got to the point where I had to him the police because they assaulted my partner. Had to pay out of my own pocket to get the boiler fixed. Constantly rang and emailed them with no response.
Korin · 19 June 2019
Agent replied · 17 June 2024
This tenant moved in an acquaintance, unauthorised, into the vacant room, whilst simultaneously building up Months of Arrears. When confronted she was clearly unhappy at being caught out. Hence the unsubstantiated & Baseless review
★★★★★ 1/5
Googleso dependant on whether or not your in a newly refurbished property will totally decide your fate and therefore light in which you will see campus cribs. reading a number of reviews comparing them to my own, one thing is clear if you are renting a property of low standard from these leaches they will try everything in the book to swindle you out of you deposit etc. as so they can refurbish the property you where once staying in or another they own. this is proven by the fact that they do not provide a initial standards sheet, as so you can mark down what the state of the accommodation is in when you move in neither will they replace anything that breaks unless it is vital to living etc cooker, fridge, etc. as that would be breaking the law, but this then does exempt such items like bed frames, etc proven from personal experience, at the end of the year you will then find a hefty deduction in your deposit for things you will have told them about all year since your first arrival where broken or needed repairing.
on the other hand if u live in one of there refurbished accommodations you will most likely only be charged for minor damages..
overall with the new development of student accommodation in the area i highly recommend using there facilities instead, finally to reinforce the issue every student that has been to Bolton uni and used campus cribs has complained immensely and even warned myself not to take business with them, due to there tight and grubby ways. rats broken furniture half arsed fixes, the list goes on. hopefully this review will steer you away and keep you and your money safe.
if there are any spelling errors etc within this block of text it just goes proves my lack of respect for this company as i will not be checking over it. i have wasted enough time of my life with these people.
Follower · 19 June 2018
Agent replied · 17 June 2024
Dear Kek,
Thank you for your review however we always perform a check in inventory by a 3rd party and a check out inventory by the same 3rd party.
As you know, you are advised to check the inventory as you move in to note any discrepancies. Furthermore, the deposit deductions are based on the check out inventory and any breakages you make during the period of the tenancy that require replacement at that time.
If you have a problem with any deposit deductions you have the option to contest and put your case forward to the DPS. The DPS then assesses both claims from the landlord and tenant and makes the award.
In your case it seems that you unfairly treated the property or furnishings and lost according to the legality of the DPS rules.
The DPS is there to protect tenants from rouge landlords (of which we are not) and also to protect landlords from tenants misuse or failure to adhere to the tenancy agreement.
We pride ourselfs on providing a quality service to the hundreds of students we house privately each year with the vast majority respecting the accommodation they reside.
★★★★★ 5/5
GoogleCampus Crib is an absolutely great agent, They have helped maintain and managed my property. Their professionalism is second to none. I will recommend them to anybody who needs their property managed and anything to do with renting a property.
Keep the good work up guys!PositiveResponsiveness, Quality, Professionalism, Value
Andrew · 24 August 2021
★★★★★ 1/5
GoogleTerrible all round experience. Attempted to claim my deposit for false reasons. After denying the claims I then waited from August 2020 to May 2021 to receive my deposit back, to then find they claimed £80 from the total for 'rent arrears' which is again, not true. Never use their services.
Ryan · 16 April 2022
Agent replied · 17 June 2024
Dear Ryan,
Thank you for your review which we feel is unjustified. As a note the deposits are not held by us. Any disputes are resolved via the DPS and if you would like any further clarifications please contact us and we will be happy to help.
Thank you
★★★★★ 5/5
GoogleAbdul, Laura, Ella and the team are excellent - have used CC since 2019 and they provide a very good service. Highly recommend.
James · 16 April 2023
★★★★★ 5/5
GoogleI lost my flat in the Bolton fire and Laura was amazing in finding a new place so quickly, it took less than a week to sort out everything and get keys I can't express how grateful I am!
Megan · 18 June 2020
★★★★★ 1/5
GoogleOne of the worst agent ever
Supun · 15 December 2025
★★★★★ 1/5
GoogleAwful people. Booked a viewing with them at Bradshawgate on 11/05/23, only for me few other persons to converge at the venue. We called earlier and they promised they were sending an agent but never did, we waited, and continued calling and they never answered our calls. Wasting people's time and resources.
Ezeribe · 16 April 2024
★★★★★ 1/5
GoogleTheir communication is nonexistant. They do not answer emails, when you call they tell you that you need to wait for the email to be answered and when you go to the agency they tell you that they saw the emails but did not action it.
Léa · 31 May 2024
★★★★★ 5/5
GoogleMoving into a student house through campus cribs after we were caught in the cube fire. We were meant to move in yesterday but our boiler was broken, Laura from campus cribs immediately got someone in to fix it and it was fixed within 24 hours. The service we received from the staff was incredible, we were made a priority due to our situation and we are very happy with the service from campus cribs, we would definitely recommend it to anyone.
Courtney · 18 June 2020
★★★★★ 5/5
GoogleWe moved our property to Campus Cribs at the end of last year from our previous lettings agent who completely mismanaged and neglected our house. Since moving to Campus, they have completely turned things around for us, having filled all rooms and turning it into a profitable venture again. The property required a significant amount of work due to the previous and they were really flexible in helping us manage the refurb and the costs, which were by far the most competitive around as well. They have been really on it with everything and come back to us very quickly, as well as offering creative solutions and advice for future direction. The personal touch and help they have given us has restored our faith in lettings agents and we look forward to a long relationship with them :D
Thank you guys!!
Seb · 18 June 2020
★★★★★ 5/5
GoogleFirst class. Really helpful and always available if I had any questions. Moved on the agreed date and rent went out on he first of each month. House was clean, tidy and presentable.
Boo · 19 June 2018
★★★★★ 5/5
GoogleI have the upmost respect for this company and what it has done for me with my with campus cribs, I would highly recommend anyone beeining students, either starting out or looking to move on to a bigger propert to get in touch with there guys, for a professional reasonable conversation and my be a compromise as to you what you may you may be looking for.. Highly recommended, professional, friendly. And local... ***** fire stars for these guys A1*
Katrina · 19 June 2018
★★★★★ 1/5
GoogleThe year I spent in one of their houses was the worst of my life. Stay away from this company at all costs. When i rented from them, the house was a mess when i got there, the oven didnt even have a door when i moved in and it took them 4 months to replace it. One of the shower doors had fell off which also took forever to replace. They attempted to ask for money which i did not owe in excess of £250, they set the date to give rent to just before student loans go in each semester, so unless you spend literally no money, you are almost always guaranteed to be late on your first payment of each semester, as well as not alerting you if you have made a late payment, allowing the late fees to stock up without you knowing at times. We werent even given bins, meaning our rubbish would just stack up out the back until we managed to get it sorted out ourselves, which they were no help towards, especially considering everyone in the house was new to the area, and therefore didnt know where to get them.
As for payments, there are charge they dont tell you about when you pay by card, and even the part of the website where you make your payments is completely unprofessional. Basic spelling mistakes are all over the place when you make transactions, including in the receipts, which just make the whole thing look like a scam.
They were also completely unwelcoming and constantly made you feel like youd done something wrong. On the day I moved out, three of them came round without warning to search the house. I was cornered by one of them and marched round the house in an attempt for them to say someone was living there that shouldnt be living there, just in an attempt to sue us and get more money out of us.
Avoid this company at all costs. They have no idea what they are doing. I have literally made this account specifically so i could write this review, in an attempt to steer people away from this business, so you dont have to suffer the same way I did.
Joe · 19 June 2018
★★★★★ 1/5
GoogleI had an awful experience years ago with an agent in this agency. I came from london to manchester for uni in september. When i moved in, house had no furniture, no fridge and had to pester the agent to get this for nearly 2 weeks. Didnt get a hoover, mop/bucket till 4 months after moving in and didnt have a bin for a while after. He restricted the heating by building a box around the thermostat so we couldnt control the heating. The gas had to be topped up by him but when it ran out, he didnt top it up meaning we had to go at least a day without heating and hot water. He had to be pestered to do anything. In our contract, bills were included but flatmates had to started paying the gas out of their own pocket. Its absolutely disgraceful! As you can imagine, being new to manchester, being a student and not really knowing anyone, this experience was been pretty traumatic.
I wanted to leave before my contract ended and so had to find a new flatmate to replace me. This agent told me I had to pay £100 in 'administration fees'. I spoke to the secretaries at the office and found out that this was totally untrue. This agent is not to be trusted!
Ps i think he has actually posted a review and gave Campus cribs a good rating.
Ms22078 · 19 June 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
