Adore Properties reviews

Hi Stephen, Thank you very much for your fantastic ⭐️⭐️⭐️⭐️⭐️ review. We truly appreciate you taking the time to share your experience. It’s great to hear that Gemma and the team were able to look after you throughout the process and keep you well informed along the way. As you mentioned, your move was a complex one at times, so we’re really pleased that the WhatsApp group updates helped keep everything clear and on track through to completion. Your kind words about the team’s professionalism mean a great deal to us and will be sure to pass your comments on to Gemma and the rest of the team. Congratulations on your successful move, and thank you again for your recommendation, it’s very much appreciated. Best wishes, The Adore Team

Hi Nicola, Thank you very much for your lovely ⭐️⭐️⭐️⭐️⭐️ review. We really appreciate you taking the time to share your experience. It’s great to hear that you found the team friendly, helpful, and supportive throughout your move, and that you felt well kept up to date along the way. We understand that working with certain parties can sometimes present challenges, so we’re especially pleased to hear that this was handled professionally and kept on track for you. A special thank you for your kind words about Angela, We’ll be sure to pass these on to her, she’ll be delighted to hear them. Wishing you all the very best in your new home, and thank you again for choosing Adore Properties. Best wishes,

Thank you so much for taking the time to leave such a thoughtful 5-star review. We know how stressful selling a property from so far away can feel, so it’s wonderful to hear Gemma and Angela were able to make the whole process easier for you. They’ll be over the moon with your kind words! We’re so pleased you felt supported every step of the way and that the experience was a positive one. From all of us at Adore, thank you again, it was a real pleasure to help.

Huge congratulations on your new cottage in Belmont Village! 🎉 We’re absolutely thrilled to hear how happy you are and that Angela was able to make the whole process feel smooth and stress-free. She’ll be over the moon with your lovely feedback about her support and communication. Thank you so much for your kind words and for recommending us, it really does mean a lot. Wishing you many happy years and wonderful memories in your beautiful new home! 🏡✨

Thank you so much for your wonderful 5-star review ⭐️⭐️⭐️⭐️⭐️ We’re delighted to hear that your experience with Adore Properties was such a positive one. It’s great to know that our team, and especially Angela, was able to keep you … More

⭐️⭐️⭐️⭐️⭐️ Thank you so much for your lovely 5-star review, Kaylie. We’re delighted to hear you had such a positive experience with the team at Adore, and we’ll be sure to pass your kind comments on to Angela. Supporting you through the … More

Hi Paul, Thank you very much for your kind ⭐️⭐️⭐️⭐️⭐️ review. We really appreciate you taking the time to share your experience. It’s great to hear that you found the process both professional and friendly, and that Rachel and Angela were able to help make your purchase smooth and straightforward. They’ll be delighted to hear your feedback. Congratulations on your new home, and thank you again for choosing Adore Properties.

Thank you for taking the time to share your feedback. We’re pleased to hear that you found the team professional and helpful throughout most aspects of your purchase. As you are aware, the information included within the property particulars was provided to us at the time, and as agents, we rely on details supplied to us when marketing a property. When this issue was raised prior to completion, we discussed the position with you and understood that you were satisfied with the information that had been clarified at that stage. You subsequently chose to proceed with the purchase based on the information available. We are truly sorry to hear that you feel disappointed, as it is always our aim to ensure buyers feel fully informed and supported throughout the process. We remain happy to continue discussing this with you directly.

Thank you so much for sharing your experience with Adore Properties! We're absolutely thrilled to receive your glowing five-star review. It's wonderful to hear that Gemma and Angela provided you with such attentive and efficient service throughout the entire selling process. We understand the importance of flexibility and convenience, and we're delighted that we could accommodate your schedule for photography and viewings. We're particularly pleased that your home was sold within just 4 days! It's a testament to our team's dedication and professionalism. Angela's regular updates to you until the point of exchange highlight our commitment to keeping our clients informed every step of the way. We truly appreciate your recommendation to your friends. Word-of-mouth referrals mean a great deal to us, and we're grateful for your trust and confidence in Adore Properties. Should you or anyone you know require assistance with real estate needs in the future, please don't hesitate to reach out. We're here to help! Warm regards,

Thanks Jane for your review - We're delighted we could be of service and help you through your sale. Gemma, Angela & Team.

30th April 2018 - Thank you for taking the time to leave a review Daniel. We always welcome genuine customer comments and feedback, even the very occasional negative one. I have searched our records but was unable to locate your details from your name alone in order to verify that you are in fact a previous customer and to contact you to discuss your concerns, this may be because this review relates to at least two and a half years ago before we amended our trading name in order to register the name with the intellectual property office (as advised by our lawyers) to ensure others could not benefit from using our growing good name and reputation. Perhaps you would be kind enough to give me a ring or call into the office in order that I can locate any records of your property we may still hold and be able to respond fully to you, either privately or publicly if you prefer. Whilst I have said we appreciate genuine customer comments and feedback on our service, conversely I must also take this opportunity to inform you that we do not appreciate inappropriate speculation that we are tax dodgers, nor using our google review facility to publicise and advertise others, both of which I believe breach googles user content and conduct policy. Steve Davies, Director 9th May 2018 - Update - I have received no response to my honourable and fair minded request for you to contact me to allow our business and fantastic staff the opportunity to help you with your concerns and can therefore only conclude this to be a fake and malicious review.

We are truly sorry to hear of your disappointment with the service you believe you have received and that you felt the need to leave us with a 1-star review, particularly after previously choosing to use Adore Properties again and returning to us as a customer because “on the fact that you did do such a great job with Wharfedale.” In addition, we feel truly hurt and saddened that you have felt the need to have two of your friends also leave a 1-star review when they have not had any direct contact with Adore! Those in question have been reported to Google. We would like to address some of the points raised: • It is not usual practice for estate agencies, including ourselves, to request proof of funds until they have viewed the property and a suitable price has been negotiated between potential buyer and seller. At that point, we request proof of funds, AML documentation, and solicitor details along with other documents. • From reviewing our phone, WhatsApp, and email records, we cannot see that a client was directed to #185 in error. If this did occur, it would likely have been a simple typing/human error, as it would certainly not be our intention to do this. • Despite you as a seller having access to one of the Director’s mobile numbers, the message from the viewer you are referencing was sent to the office mobile, which is not monitored 24/7, as staff are not on call outside of working hours. In this instance, the cancellation message was sent at 8:22am for a 10:00am appointment. With our office opening at 9:30am, this left limited time to advise you before your call at 10:03am, at which point we informed you. • Feedback is always followed up on the morning after a viewing. Where buyers are not immediately available, we follow up with texts and calls, and we can see evidence of feedback being provided throughout the process. We accept that at times this may not have met your expectations when feedback could not be obtained as quickly as you hoped. • Regarding offers, you received two offers of the same amount at the same time. On requesting Best & Finals, one party verbally increased to £245,000, for which we already held proof of funds. Unfortunately, when asked for AML documents and written confirmation, the buyer retracted, citing hearing difficulties during the call. • On the GDPR concern, we take data protection extremely seriously and will be undertaking a thorough internal review. While we acknowledge your frustrations, we do feel these 1-star reviews that you, your partner and your friends have left does not reflect the true service that Adore Properties provides, as evidenced by the many 5-star reviews we continue to receive from our clients. We are disappointed by your experience, but remain committed to you while your sole agency agreement is in place, as well as to learning from genuine feedback and upholding the high standards our clients expect of us Kind regards, The Adore Properties Team

We are truly sorry to hear of your disappointment with the service you believe you have received and that you felt the need to leave us with a 1-star review, particularly after previously choosing to use Adore Properties again and returning to us as a customer because “on the fact that you did do such a great job with Wharfedale.” In addition, we feel truly hurt and saddened that you have felt the need to have two of your friends also leave a 1-star review when they have not had any direct contact with Adore! Those in question have been reported to Google. We would like to address some of the points raised: • It is not usual practice for estate agencies, including ourselves, to request proof of funds until they have viewed the property and a suitable price has been negotiated between potential buyer and seller. At that point, we request proof of funds, AML documentation, and solicitor details along with other documents. • From reviewing our phone, WhatsApp, and email records, we cannot see that a client was directed to #185 in error. If this did occur, it would likely have been a simple typing/human error, as it would certainly not be our intention to do this. • Despite you as a seller having access to one of the Director’s mobile numbers, the message from the viewer you are referencing was sent to the office mobile, which is not monitored 24/7, as staff are not on call outside of working hours. In this instance, the cancellation message was sent at 8:22am for a 10:00am appointment. With our office opening at 9:30am, this left limited time to advise you before your call at 10:03am, at which point we informed you. • Feedback is always followed up on the morning after a viewing. Where buyers are not immediately available, we follow up with texts and calls, and we can see evidence of feedback being provided throughout the process. We accept that at times this may not have met your expectations when feedback could not be obtained as quickly as you hoped. • Regarding offers, you received two offers of the same amount at the same time. On requesting Best & Finals, one party verbally increased to £245,000, for which we already held proof of funds. Unfortunately, when asked for AML documents and written confirmation, the buyer retracted, citing hearing difficulties during the call. • On the GDPR concern, we take data protection extremely seriously and will be undertaking a thorough internal review. While we acknowledge your frustrations, we do feel these 1-star reviews that you, your partner and your friends have left does not reflect the true service that Adore Properties provides, as evidenced by the many 5-star reviews we continue to receive from our clients. We are disappointed by your experience, but remain committed to you while your sole agency agreement is in place, as well as to learning from genuine feedback and upholding the high standards our clients expect of us Kind regards, The Adore Properties Team

Hi Jen and Dav, Thank you very much for your kind ⭐️⭐️⭐️⭐️⭐️ review. We really appreciate you taking the time to share your feedback. It’s great to hear that you found the communication excellent and that Angela and Gemma were able to assist you so helpfully throughout the process. They’ll be delighted to hear it. Thank you again for your recommendation and for choosing Adore Properties.

Thank you so much for your lovely 5-star review! We’re so pleased to hear that Angela and Gemma were able to support you throughout your home purchase and keep everything running smoothly. They’ll be delighted with your kind words! Wishing you lots of happiness and wonderful memories in your new home 🏡✨ …

Dear Mr Hatton, Thank you for taking the time to share your feedback about your experience with Adore Properties. We value all customer opinions and appreciate the opportunity to address your concerns. Upon thorough examination of your review, we would like to clarify some inaccuracies and provide a more accurate representation of the situation. Firstly, it seems there may be some confusion regarding the duration of the contract. As per our records, you agreed a fixed term for the contract which set the final date to the 20th July 2023, you then decided part way through the contract you no longer wanted to sell your property. This review was left by yourself on the 4th July 2023, as of today, the 5th July 2023 we are no longer advertising your property and fulfilled your request. Therefore, this review which you have left is untrue and could potentially mislead any future clients. We genuinely apologise for any disappointment you experienced during the marketing process. While we strive to deliver excellent service to all our clients, we understand that there may be instances where expectations are not fully met. We regret that you did not receive the level of interest and viewings you anticipated, despite our very best efforts and initial positive discussions. Regarding the listing details, we again apologise if the photos and floor plan did not meet your expectations. We always present properties in the best possible light, however, with some properties we are only able to work with what we have. We will use your feedback to improve our procedures and ensure accurate representation going forward. Regarding the discussion about revisiting the asking price, our intention was to provide honest and transparent feedback based on market conditions and qualified buyer interest. However, we understand that this recommendation may have been unexpected or disappointing for you. We want to assure you that we take our clients' feedback seriously and continuously strive to improve our services. We appreciate your positive comments regarding our communication and responsiveness, as these are areas we prioritise to ensure a smooth and efficient experience for all our clients. While we regret that your experience did not meet your expectations, we sincerely thank you for sharing your perspective. We value every client's feedback and will utilise your comments to refine our processes and enhance the quality of our services. If you have any further concerns or would like to discuss this matter in more detail, please feel free to contact our office directly. We are committed to addressing any outstanding issues and finding an amicable resolution. Thank you again for your feedback, and we wish you all the best in your future endeavors. Kind regards, Peter Mullen Adore Propertes

🥳🤩🥳🤩 Thank you Joanne for your 5 Star Review - Everyone at Adore wishes you the very best 🤩🤩🤩🤩🤩 …

Hi Ian, Thank you very much for your kind ⭐️⭐️⭐️⭐️⭐️ review. We really appreciate you taking the time to share your experience. It’s great to hear that you felt well looked after throughout the process and that the team were able to keep you updated and assist with any queries along the way. Selling a home can sometimes feel overwhelming, so we always aim to make the process as smooth and straightforward as possible for our clients. Thank you again for choosing Adore Properties, it was a pleasure assisting you with the sale of your home.

Thank you so much for your ⭐️⭐️⭐️⭐️⭐️ review, Chris, we really appreciate you taking the time to share your experience. Angela will be delighted to hear your kind comments. Keeping our clients updated throughout the process and being on hand to help with any queries is something we pride ourselves on, so it’s great to know this made a difference. It was a pleasure working with you, and we’re very grateful for your recommendation. We’d be more than happy to assist you again in the future should you need us. Best wishes, The Adore Team