Every review we hold for the Bolsover office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid at all cost!
Our experience with Pinewood Estate Agents has been overwhelmingly disappointing from beginning to end. Throughout the entire process, communication felt consistently poor, which created unnecessary stress and conflict. We waited weeks for our “For Sale” board to be put up, and there were several occasions where we weren’t informed about viewings in advance, leaving us feeling completely out of the loop.
Natasha · 12 December 2025
Agent replied · 23 February 2026
We are sorry to hear that you are disappointed with the service provided by Pinewood. This is not our intention, and we are proud of our strong track record for delivering high standards of customer service.
It took us a short time to locate the transaction you are referring to, as you are not the legal owner of the property and therefore were not recorded as the primary client on our system. Once identified, we have carefully reviewed each of the concerns raised.
With regard to your comment that you felt pressured to use our recommended solicitors, this is not accurate. Alex elected to proceed with our Essential Plus package, which includes solicitors, rather than our Essential package, which does not. This decision is entirely optional and made by the client; therefore, it would not have been possible for Alex to have been pressured into this choice.
In relation to viewings, we are unclear about your concern. For every viewing booked, our system automatically issues both email and SMS notifications to the property owner in advance. Additionally, it is worth noting that the property was launched to the market on 2 May and an acceptable offer was secured on 28 May, just 26 days from listing to offer, which reflects a timely and effective marketing process.
You have also raised concerns about the length of time taken to complete the transaction. The initial delay arose because the buyer’s lender was unwilling to lend due to the road serving the property remaining unadopted. This matter was outside the control of Pinewood, the seller, and the buyer, and required extensive efforts by the buyer and their mortgage broker to resolve.
A further delay occurred when a tenant was moved into the property by the vendor without formal agreement. This fundamentally changed the basis of the sale, as the buyer had agreed to purchase the property vacant and in the condition in which it was viewed. While the buyer attempted to find a workable solution, this presented significant legal challenges. Ultimately, the tenant vacated the property, but left it in a condition that differed materially from that originally agreed, including being left with possessions and not in a clean state.
Kind regards
Stacey Davies-Bowler
★★★★★ 1/5
TrustpilotUnprofessional
Sold within days in July 25 , they list 2 sales , completed in May 26 ! Cost us a mortgage we didn’t want and £18k in stamp duty we had to find , storage fees , failed sales fees then ring text and email to ask us to help them for a customer service nomination … errr no way . They are very unprofessional and incompetent
Tracey · 31 July 2026
Agent replied · 23 September 2026
Good day Tracey,
Thank you for taking the time to leave your feedback. I am sorry to learn that you remain disappointed with your experience.
Having reviewed the history of the transaction, I would like to clarify a few points. During the marketing period, we successfully introduced multiple buyers for the property. We also recommended our reservation agreement on several occasions, which is designed to provide greater commitment from a purchaser and help reduce the risk of a sale falling through. Unfortunately, this option was not taken up.
As with all property transactions, there are aspects of the process that remain outside the control of an estate agent, including a buyer's decision to proceed, the progress of a chain and the timing of related property purchases. Whilst we appreciate the additional costs and frustration you experienced, these were not matters that Pinewood was able to influence or control.
Throughout the transaction, our team worked hard to secure buyers, progress the sale and assist wherever possible. Whilst we are disappointed that you feel we fell short of your expectations, we respect your opinion and are sorry that the experience was not a positive one for you.
★★★★★ 5/5
GoogleChristina and Jeanette were great throughout the process.
Happy to accommodate the extra viewings we had and also had lots of patience for when we were going through the sale of our own house.
They also were helpful when arranging the reservation agreement and explaining the process.
Would fully recommend them to anyone.
Steph · 16 November 2025
★★★★★ 1/5
TrustpilotDreadful letting agent for Landlords - expensive and money grabbing
Dreadful letting agent for Landlords. Not to be trusted. They charge for everything, despite taking a management fee (over a £100 each month) - it is hard to see where that money goes, it certainly doesn't go towards managing the tennant or property.
AB · 14 April 2026
Agent replied · 22 June 2026
Thank you for your feedback.
We are sorry to read the concerns raised; however, as this review has been submitted anonymously, we have been unable to identify you or locate any corresponding account within our system. Without further details, it is not possible for us to investigate the specific issues mentioned.
We would like to clarify a number of the points raised. We do not charge for works that have not been completed, and any repairs instructed are documented and communicated appropriately. If there are ever concerns regarding works carried out, we actively encourage clients to raise them directly so they can be fully reviewed and resolved.
In addition, we do not charge tenants any fees, in full compliance with current legislation under the Tenant Fees Act.
We strongly refute any suggestion that we act dishonestly or fail to provide service to our landlords or tenants. We are committed to delivering a professional and transparent service, and this is reflected in our track record, with over 1,000 Google reviews averaging 4.7 stars, and more than 3,000 ESTAS reviews with a 97% satisfaction score.
We take complaints seriously and aim to respond to all formal complaints raised through the appropriate channels. If you would be willing to contact us directly with further information, we would welcome the opportunity to investigate your concerns thoroughly and address them properly.
Yours faithfully,
Pinewood Property Estates Limited
★★★★★ 5/5
GoogleI want to take this window of opportunity to thank Gemma for her professional and responsive management of my property. It is sincerely a massive relief to have a very proactive agent who handles my property with the utmost care and keeps … More
Lamin · 23 October 2025
★★★★★ 5/5
GoogleFrom start to finish, they were professional, proactive, and genuinely cared about achieving the best outcome for us. Communication was always clear and prompt, and their guidance throughout the process made everything feel smooth and stress-free. They went above and beyond to keep things on track and ensure we felt supported every step of the way.
We couldn’t have asked for better service, a truly great experience that made what could have been a stressful process feel easy and well-handled. Highly recommend!
Hayley · 6 November 2025
★★★★★ 5/5
GoogleMy experience finding and applying for a property through pinewood was made very simple and easy everything was explained and easy to understand, Cheryl Jones was especially well spoken and easy to communicate with and quite well responsive to any questions, josh was also helpful and well responded, I would recommend this service to anyone looking to rent a property as my experience with them was no less than five star. Thank you guys for making the process a pleasant and stress free experience.
Johnpaul · 24 October 2023
★★★★★ 5/5
GoogleHayley Hewitt was excellent, she went absolutely above and beyond throughout the difficult sale of our property.
She is the reason we were able to complete before the stamp duty deadline and we are so grateful to her!
Meg · 20 May 2025
★★★★★ 5/5
GoogleAn absolutely outstanding service by the whole team dealing with the sale of our property.
Special thanks to Christina and Hayley for making it a smooth experience.
Len · 18 August 2025
★★★★★ 5/5
GoogleAshley and Christina dealt with the sale of our house. Ashley came out and spoke us through the process and explained everything clearly to us. He was friendly and knowledgeable which put us at ease.
Christina was amazing at booking our viewings around our time frames, after we had accepted an offer, she was helpful and patient during the rest of the process.
I would highly recommend using Pinewoods
Helen · 24 October 2023
★★★★★ 5/5
GoogleAfter a rocky start with agents in the area and having a very specific deadline that I was working towards I can appreciate that I wasn’t the easiest client, although you would’ve never known as Pinewoods were extremely professional and went above and beyond in their positions to help me get my sale over the line in time. I am truly grateful for having used them and although I do not come from the area I would definitely recommend to anyone else needing a reliable Estate Agent! (Special thanks to Christina, she is everything you want & need in an agent).
Zoe · 24 October 2022
★★★★★ 5/5
GoogleTracey Taylor was a credit to Pinewood. Both in terms of her absolute professionalism and sunny disposition. I would highly recommend Pinewood as letting agents and was thoroughly impressed with the rental experience from start to end. I have no hesitation recommending their service and would certainly use them again in the future.
Liam · 25 June 2024
★★★★★ 5/5
GoogleOverall a great estate agent to deal with. Christina was amazing throughout the process which was a challenge for her given how difficult the sale has been from the lower chain. Their communication was spot on and kept regular updates for me both via phone and email. The evaluator Ashley was great, gave us a good value for our house at the time and took great images to help advertise our house as best as possible.
Matthew · 24 October 2022
★★★★★ 5/5
GoogleAs a first time buyer I was very nervous but everyone was very nice and friendly and helped me with all of my questions. My agent, Hannah was very easy to get hold of and kept in touch with me too but wasn’t pushy at all. They helped me find a solicitor and explained the costs, I would definitely recommend them.
Nicola · 24 October 2023
★★★★★ 5/5
GoogleFrom the onset of valuation, up to the final sale , Pinewood property agents in Clowne were reliable, responsive and courteous. Even when possible purchasers pulled out on the sale Pinewood we’re quick to respond and get on with the future sale of the property. I would like to than Christina who was our personal sales assistant for her valued effort in dealing with the marketing/ sale of the property. I would highly recommend anyone wishing to find a reputable selling agent to visit Pinewood Estate Agents as a first port of call. Many thanks to all involve and see you mid Feb 2025 to market our second property .
Gloria · 25 January 2025
★★★★★ 5/5
GoogleHayley at Pinewood was instrumental in the purchase of our new property.
She went above and beyond to ensure that we actually moved in to our dream home.
Making sure that the previous owners did what was needed.
She always answered the phone, even though we were calling daily and always did what she could for us.
I truly think the chain would have collapsed without her and we cannot thank her enough.
Mike · 21 March 2025
★★★★★ 5/5
GoogleTracey made the sign up process so easy, she was really friendly and kind and put my nerves at ease. I am going through a really rough time right now, with an unexpected move, Pinewood have made what could have been a really stressful process, so smooth and easy! Thank you so much.
Isabel · 24 October 2023
★★★★★ 5/5
GoogleCannot fault Pinewood with absolutely anything, the whole process was stress free and quick. Communication was absolutely amazing, i would like to thank Natalie in particular as she has been nothing but great on our journey to renting with them, always notifying us of any changes and any updates, shes been unreal!
The best Estate Agents around for sure!! Thank you to the whole team!!
Renata and OwenPositiveResponsiveness, Quality, Professionalism, Value
Renata · 24 October 2021
★★★★★ 5/5
TrustpilotFrom start to finish a fantastic…
From start to finish a fantastic experience Christina at the clowne chesterfield Estate agents was so helpful and professional would highly recommend
Jayne · 27 August 2025
Agent replied · 17 October 2025
Thank you Jayne for the lovely 5 star review.
★★★★★ 5/5
GoogleA company who go above and beyond for their clients. I highly recommend Pinewood and our agent. Through the whole process we were effectively communicated with, no question or issue was too big or too small. 10/10 customer service, we will stick with Pinewood if we decide to rent a different house in the future. Our agent Tracey was fantastic.
Alex · 24 October 2022
★★★★★ 5/5
GoogleTracey and her team at Pinewoods Estate are very prompt , professional and friendly
Frank · 1 May 2025
★★★★★ 5/5
GoogleWhitney Smith at Pinewood has been excellent in her job in finding & administering the prospective tenants. She has updated me regularly & has a lovely, cheerful manner.
Thanks Whitney 🙂 …
Beccy · 25 June 2024
★★★★★ 5/5
GoogleThe whole process seemed daunting at first, my partner and I are new to renting, and we thought the process was going to be confusing. But the lovely folks at Pinewood guided us through the whole thing step by step, making sure we understood what was what.
Alex · 18 August 2025
★★★★★ 5/5
GooglePinewood have always been incredibly helpful throughout the whole renting process.
We moved out for the first time with the support of Pinewood and I cannot recommend them enough.
The staff are pleasant and personable and don't hesitate to help regardless of the matter being big or small.
Beth · 19 July 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
