Jones Homes Bolsover reviews

★★★★★ 1/5

Trustpilot

DO NOT BUY A JONES HOMES!!!!!

DO NOT BUY A JONES HOMES!!!!!Cowboy builders who couldn't care less once they've got your money in their bank. We had a terrible experience from the start, with pushy sales, misinformation on the assisted move which cost us £1,000.00 more than it would have done to sell out house with a local estate agent and missing extras we paid for months in advance. Now 3 months of being in our house we still have a snagging list as long as my arm. Jones homes have been out to see us 7 times and all the issues have either not been touched or made worse. I'm having to take unpaid time off work and half of the time they don't even turn up. They fob you off and are only out for themselves. I could keep going on about our experience and how bad they are, but I would be here for days writing my review.

Rebecca · 22 November 2024

★★★★★ 1/5

Trustpilot

Terrible company

Terrible company. We have had so many issues with our house, render cracking, flooding, staircase is falling apart, window and door handles all falling off, poorly fitted flooring (just a few of the issues). This is not just a 1 off, all the neighbours have also had the same issues. The products are cheap, the workmanship is poor and the customer service is even worse. We have issues raised on snagging before our 2 year end date that are ongoing and Jones Homes are refusing to do anything about. Even though the fault is with Jones for dragging it out because they dont get things done, you have to chase constantly. They couldn't care less once they've received your customer satisfaction survey. I wouldn't touch this company with a barge pole. AVOID.

Casper · 18 November 2024

★★★★★ 5/5

Trustpilot

First class service

We met Jas at Cavendish Park today. Even though we weren’t intending to buy from that development, Jas was so helpful, informative and went out of her way to help us as much as she could. Thank you Jas, excellent service

Debra · 22 June 2024

★★★★★ 5/5

Trustpilot

Brilliant Team!

Thank you to the whole team for ensuring our move has been such a positive experience. We are delighted with the house, and are impressed with all members of the Jones team. Particular praise must go to Gail and Sam who ensured our completion day was so happy and special. Since moving in, we have been bowled over by the service we have received. No tiny snag is too much trouble, and the work is carried out quickly and professionally, with a caring attitude. Thank you!

Wendy · 11 November 2024

★★★★★ 5/5

Trustpilot

Dan Hunt helped sort out some snags at…

Dan Hunt helped sort out some snags at our new build and did a brilliant job. Professional, friendly, and clearly takes great pride in his work.I'd feel secure in knowing Dan was at hand to deal with any future snags we might have.

Chris · 9 May 2024

★★★★★ 5/5

Trustpilot

Beautiful house

We love our beautiful new home at Shurland Park Minster-on-sea. Jeff and Rachel were friendly professional and made everything easy. Our house is built to perfection, we couldn't be happier.

Deborah · 9 December 2024

★★★★★ 5/5

Trustpilot

Problem solved in no time

Ben arrived at the time of the appointment, knew exactly how to fix the door and explained the adjusting mechanism. All completed in a very professional and friendly way.

Dennis · 17 April 2026

★★★★★ 1/5

Trustpilot

DO NOT BUY FROM THIS SUBSTANDARD…

DO NOT BUY FROM THIS SUBSTANDARD COMPANY……. YOU WILL REGRET IT - FACT………My daughter bought one of these new homes in Bolsover in Chesterfield and as a long time served multi skilled tradesman in property I can categorically confirm that these homes are by and large a right rougue trader cowboy bodge job…… THEY ARE THE WORST CHEAPEST TACK CRAP FINISH IVE EVER WHITNESSED IN MY WHOLE CAREER.….. And the after sales team are useless.…. BUY ELSEWHERE.…. and if you don’t believe me, read everyone else’s reviews

KEVIN · 12 October 2024

★★★★★ 5/5

Trustpilot

Would recommend!

All the team were so helpful throughout the process, even after moving into our lovely new home they've been so attentive. Moving is always a painful process but Jones homes make it so much easier!

Georgia · 15 August 2024

★★★★★ 5/5

Trustpilot

Fantastic customer service and a high…

Fantastic customer service and a high quality profile developer with professionalism and style for comfortable homes.

Adeleke · 7 July 2026

★★★★★ 5/5

Trustpilot

Great sales and after sales service

From our initial reservation, to moving in, the sales team have been excellent. They kept us informed through the whole process which took a lot of the stress out of the move. There were a few snags but these were dealt with quickly and efficiently by the site manager. The constructors even took some of our boxes etc away to save us going to the tip. Absolutely love our home.

Mrs · 31 May 2021

★★★★★ 5/5

Trustpilot

Sales representation at Jones Homes

My contact has been with Sarah at NewHome solutions and Penny in the Sales Office. Sarah calls me every week without fail with an update. The only problem which is out of Sarah's control is the delay that completion is taking from our buyers.Penny has been wonderful and very helpful in answering my various questions very quickly or if she cant answer then obtaining the answer. She has always been very good at giving me access to the home for taking various measurements etc in preparation for our anticipated move which we are looking forward to very much. Many thanks Penny.

Roy · 16 October 2023

★★★★★ 1/5

Trustpilot

Jones homes are good if no faults found…

Jones homes are good if no faults found on your new build which is unlikely in any new build. The big problem is there customer service team are really poor my Experience is with the Lancashire department few minor issues with landscaping outside property and the patronising comments by email I've received are not what any big professional company with years of experience should allow.Would I buy a property from Jones Homes again definitely not because if a minor issue has resulted in the email I've received what happens if you have a bigger issue on property .

David · 29 September 2023

★★★★★ 5/5

Trustpilot

Smooth experience

The purchase of our new home went very smoothly. We were given regular updates on how the build was going and there was always someone to talk to at the end of the phone if we needed it. The move day came without any issues and it was lovely to finally be in our new home - there was also a beautiful bunch of flowers waiting for us. The customer care team came and saw us and explained everything - how things worked etc etc. We have been very happy with all communication. Any issues we did have, have been dealt with in a professional way.

Wendy · 16 August 2024

★★★★★ 5/5

Trustpilot

Mike Barrett is a credit to Jones…

Mike Barrett is a credit to Jones Homes! He went the extra mile to make sure our shower was out of service for the shortest time possible ….He cleaned up after himself and his workmanship excellent…Thank you Mike!!!

Mrs · 26 April 2024

★★★★★ 5/5

Trustpilot

All the Sales and Site Management Team…

All the Sales and Site Management Team were fantastic with us throughout the process Very helpful every step of the way.

Luke · 13 May 2026

★★★★★ 5/5

Trustpilot

Family firm

Janette and Billy were so friendly and helpful and the whole experience benefited from that.could not have wished for more Janette went above and beyond.Good family firm well built houses not thrown up like some companies.

Carol · 9 May 2024

★★★★★ 5/5

Trustpilot

What a great sales co ordinator Houyam…

What a great sales co ordinator Houyam is at Alderley Gardens.Nothing is too much trouble and an excellent and very knowledgeable attitude to her work.I would not hesitate to recommend her and really enjoy working with her on our house purchase.

Susan · 16 January 2024

★★★★★ 5/5

Trustpilot

Wonderful developer.

I recently bought a property at Sanctuary Mews Wilmslow.Have had a great experience with the property - top quality with very few snags, and great support from the sales staff (Julie) the building staff (Mike and his team) and the Clubhouse staff.Wonderful.

Grant · 11 December 2023

★★★★★ 5/5

Trustpilot

Ben M

Ben M - Jones HomesBen has worked on my property multiple occasions and each time he has surpassed expectations. He has been friendly, warm and answered any questions I have had in addition to offering advice on potential alternatives. Ben has always gone above and beyond and I remember a time when there was an issue with the front door and he went away to get the necessary parts to ensure the door was repaired before leaving. I would be happy for Ben to come back on any future snags.

Tim · 25 June 2024

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Moved in end of April 2022 to suit their end of financial year target! Standard of build very very poor. No where near 5 star finish. This is the worst place I’ve ever lived. Noisy, draughty windows - and doors that do not fit the opening they sit in. Their answer to this ‘they are fitted to our standard build’ this does not agree with their advertising and promoting of ‘exceptional finish - perfecting every last detail’. They are exceptional at promoting how good they are; they are exceptional at answering the issues and saying the right things; they are also exceptional at not following through with the issues that need to be put right once they have been addressed. I have written a formal complaint, which again was addressed, but still waiting for numerous issues to be dealt with. Exceptional - Jones Homes - Again!

Tracey · 16 June 2024

★★★★★ 5/5

Trustpilot

New Home

I have just moved into a Jones Homes property on Cavendish Park Bolsover and must report on the premium service that both the sales advisors “Jas Khair & Lyndsey Morton” have provided me along this journey. Nothing has been too much trouble for both of them whenever I needed any information or advice, always with a smile and warm welcome and a wave when I walk past the office.Massive thx to both of them for going the extra mile and the house is awesome by the way

Dave · 10 June 2024

★★★★★ 4/5

Trustpilot

Really pleased with our Jones Home

Really pleased with our Jones Home. There is a delay when needing certain jobs done but overall we are happy here at Sanctuary Mews, Bromley Cross. A small grumble just wish there were handles on bath considering house is for over 55's!

Patricia · 31 October 2023

★★★★★ 5/5

Trustpilot

Great service

We have recieved great communication with all staff at Jones Homes. Penny was great and provided all info required and answered our queries. It has been a quick and easy process from start to finish which has been brilliant as first time buyers.

Christina · 5 October 2023