5/5
TrustpilotFast service
Team members are keen and motivated to help find lodgers. The process was quick and efficient
Trusted Agent profile · Bognor Regis
Fox & Sons Bognor Regis reviews
★★★★★
674 reviews across 2 platforms
59 High Street, Bognor Regis, PO21 1RX, PO21 1RX
Part of Fox & Sons, see every office.
Fox & Sons's office in Bognor Regis, at 59 High Street, is rated 3.6 out of 5 across 674 reviews on two platforms, including 242 Google reviews rated 4.5.
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Reviews
Every review we hold for the Bognor Regis office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotWinton branch for Letting is second to…
Winton branch for Letting is second to none. Excellent and professional service.
1/5
TrustpilotCrawley branch
Crawley branchDo not go near this agency with a barge pole! From the outset promised a open day with a list of 500 people they would be phoning who would be interested (no open day happened) to over valuing and writing the contract that no matter what I sold the house at I would still pay the fee on the value they had put on it initially which was wildly over valued. Total scam and nothing but lies. The office is useless, they do not communicate at all and they have no professionalism at all. A total shambles and scam, worst mistake I’ve made choosing these cowboys to sell my house! USELESS!!
5/5
TrustpilotI have been with Fox and Sons (Winton
I have been with Fox and Sons (Winton, Bournemouth, BH7) for several years and what made the experience good is two key members i.e. Kelsey and Karen Akerman. Their service is exceptional in they respond same / next day to any query, are happy to action bespoke requests and sort matters when required. They keep me always keep me in the loop and are transparent and honest. They really make a difference to the Landlord experience.
5/5
TrustpilotSale of my property
Today i completed on the sale of my property selling through Fox and Sons Crawley branch. I would like to thank all the staff at the branch for their support through the process and helping me to secure the sale within weeks of the property going on the Market. Abigail have been amazing keeping me informed and answering all of my questions i would definitely recommend Fox and Sons Crawley for selling your property.
1/5
TrustpilotDO NOT USE
DO NOT USEI rent out a property via fox and sons and the service they have provided to me as a landlord has been terrible. They work on behalf of tenants rather than the landlord and I have had a number of issues.BEWARE of their 6 months notice period which is hidden within their terms of business and not clearly explained at the outset. So even if you raise issues and want to swap to another agency you’re stuck with them for 6 months.I’d highly suggest using another agency landlords!!
1/5
TrustpilotThey promise you everything yet do…
They promise you everything in the Gosport branch yet do nothing. They took a security deposit for my house from a tenant that they vetted. My house was absolutely trashed with faeces on the wall & vomit on the floor. They caused thousands of pounds worth of damage yet I’m not able to access the money & it’s been over 3 months. Mike the manager shook my hand and agreed to get my deposit back if I signed up for them to sell it. I signed with them and then I get an email to say I need to agree to an indemnity policy costing £288 which I agreed to only to find I don’t meet the criteria. Every time you phone the office they are never sure who is actually in despite it being a very small office & desks all in sight. Luckily I’ve been able to get out of the contract under the 14 day cooling off period & will be seeking a new agent to market my property & seek legal advice regarding the deposit.
5/5
GoogleWould reccomend Fox & Sons highly to anyone. Especially Jodie, she has been absolutely brilliant with me during my tenancy. Any problem I've had has been sorted asap and always with a friendly attitude! Never had any problems and I highly doubt that I will, best estate agents in bognor!
1/5
TrustpilotCrawley Branch - AVOID
I would strongly advise anyone in the process of choosing an estate agent to handle their sale to avoid Fox & Sons, Crawley.
5/5
TrustpilotIt’s early days for me in deciding…
It’s early days for me in deciding whether to move house. I was shown around a property by Sydney who was very helpful and understanding of my situation. She was upbeat about the lovely property I viewed today, without being ‘pushy’. She was professional, friendly and I felt she was a very good advocate for Fox and Sons. Thank you.
5/5
GoogleKerry and the whole team have been fantastic throughout the whole process of taking on our home and guiding us through the process. Contact has been consistent, and advice thorough - would very much recommend to anyone considering selling their homePositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotUnethical when tenants check out
Avoid like the plague if you want to be an ethical landlord, or a tenant who is treated ethically.I had heard the reputation of Fox & Sons Lettings long before renting with them, but decided to give them the benefit of the doubt as I worked in a decent & fair property agency for many years.- At move in I was warned by the previous tenant that she had been ripped off. So much so that she gave me a copy of her check out report, in the hopes I could use to prevent the same thing. An example of something she was charged for - the washing machine tray not closing properly.- I had a number of maintenance issues throughout the tenancy & these were always well managed, apart from those I said not to worry about - a cracked window and a dodgy light switch. I was very happy with the management until I was leaving.- The problem has come at move out - it's been over 40 days and still no deposit. Now I have heard they are disputing ridiculous amounts in a way I feel is unreasonable and unethical.- Thankfully I took high res photographs at check out because I had friends who said they they charge deposits unreasonably and end up in dispute frequently & because of the previous tenant's experiences/overall reputation. The flat was cleaned to a professional standard and very minimal wear & tear. Obviously as someone who worked in property I have a very good idea of landlord & tenancy law, and what is reasonable. I would warn all current tenants to get a copy of the previous tenant's report and take high res photos on check in & departure. (You can also check the EXIF data of the pics taken to check in, because the check out photos are to a different standard of the ones you will receive on check in. Something could look streakier or unclean simply because of the aperture & ISO. )- F&S use an insurance deposit scheme rather than custodial scheme for deposits - this is a yellow flag as they hold the deposit and it is v difficult to get the deposit if the agent doesn't initiate the return or doesn't inform the landlord timely. In my case it's been over 6 weeks and the dispute process has not yet fully kicked off. Thankfully I can afford to dispute if I need to, but many tenants may not be able to & would be forced to accept the amount without dispute - because they needed the money.- I left the flat in extremely good condition, professionally cleaned with no wear and tear. Because I know what unethical practices can be like sadly, I even use a hi-polymer eraser on any skirting boards or doors - that is how careful I would be and how you know this is not exaggeration.- The agent has informed me they don't look at the previous check out report or check in which is ridiculous. I have evidence of check in photos & check out photos I took myself, cleaning receipts, even photos of cleaning underway! I am grateful I listened to the advice of previous tenants & protected myself.Examples include- Claiming that a hob ignition switch is missing when it is missing in my check in photos and on the previous tenant's photos.- Claiming that damage or marks have occurred that are present on check in photos- Claiming there was a blind missing (they looked for 3 blinds in a room with 2 windows!)- A light switch that stopped working and was reported- Claiming that cleaning hasn't been done on the inside of the washing machine because stained rubber from wear & tear. (Thankfully for the warnings I literally took a video of the cleaning of it! But who would have that and be able to dispute it?!)If you're a landlord please work with a company that doesn't try to rip off people (willfully or through incompetence I'm not sure) & if you're a tenant save yourself the pain and go somewhere that's fair & ethical. I can't imagine what they'd do if you actually accidentally did some damage or didn't have a v high standard and how fair they would be about that.(Note to anyone else leaving 1 star reviews on Google too, check they are visible on friends phones and not just to you only. Google auto moderates 1 star reviews & can assume is spam)
3/5
TrustpilotI recently brought a house with fox and…
I recently brought a house with fox and sons, in the beginning I was really happy with the service but soon realised it was a lot of sales for themselves.
5/5
GoogleWe came across Danny the mortgage broker when searching for our first home and we couldn’t recommend him enough. He’s super friendly, very efficient and patient.
Agent replied · 23 October 2024
Elle thanks for your glowing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have to say that I have had a great experience with my Mortagge Adivice Danny O Dwyer, I am foreign and I don't speak 100% English and he is always very patient with me to understand what I say and for me to understand what he says . I am very happy with all the support and efficiency of his work. I definitely recommend his work.
5/5
TrustpilotEveryone was extremely friendly and…
Everyone was extremely friendly and helpful throughout the whole letting process. They kept us updated all of the time. Would recommend Thank you.
5/5
GoogleTaila at Fox & Sons has been very effective at finding tenants quickly for our property. She has been pro-active and very professional with great communication throughout. Five star service - many thanks for all your help!
Agent replied · 23 October 2024
Thanks for the excellent 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotUNDERSTANDING DIFFICULT SITUATION …
I put my friend in touch who was keen for a rental property despite having some credit issues and a small pet in touch with Tom. Despite these challenges Tom was still able to search out some suitable available properties for him and his family.
1/5
TrustpilotTotal incompetence
Total incompetence. (Hastings lettings) No contract, in fact 16 working hours before tenants due to move in, we had no paperwork at all. Impossible to contact in any way and never return calls. We ended up having to demand the return of our keys and walk away which cost us £1,000 in lost rent but we couldn't risk taking on tenants without the legal paperwork. Do not use this company if you value your sanity and money.
5/5
TrustpilotKemp Town branch were so helpful
Kemp Town branch were so helpful . Efficient friendly service . My move went so smoothly . Didn't have to worry about a thing . Would highly recommend Kemp Town Branch many thanks love my new home
1/5
TrustpilotAVOID!!!!!
AVOID!!!!!The mortgage broker asked us to pay a one-time fee of £599 for the lifetime membership fee to enjoy LIFE TIME mortgage advice service.The first offer failed, so we asked for mortgage advice for another house, and they asked us to pay £99 again for mortgage service. They have told us that £599 is a life-time service. It is cheating.
5/5
GoogleA huge thank you to estate agent Sam Thorne at Fox & Sons Bognor. Sam has helped my daughter and her partner find a perfect property as a first time buy. Super negotiations and effective communication throughout. Thank you Sam.
5/5
GoogleGreat service as always would never use another company they look after me well thanks guys
Agent replied · 11 December 2024
Thank you for leaving us your superb 5* review Nigel. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
4/5
TrustpilotProfessional friendly service
So far, I have only had a valuation of my property from Fox & Sons (needed by HMRC), so I can't review their full service, but I was impressed by Luke's personal interest in my situation, and his professional attitude. I shall certainly consider putting the house in the hands of Fox & Sons when (if) I come to sell.
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Tell us what you need and we'll put you in touch. Fox & Sons Bognor Regis hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bognor Regis.
