Cubitt & West Bognor Regis reviews

★★★★★ 1/5

Trustpilot

worst experience of my life

Avoid.Letting agent only interested in you until you sign up & then couldn't care less. Property was overpriced, inventory was deceptive, copied and pasted from another property, deposit calculation was incorrect by several hundred pounds, EPC was from another, different property, T&C's said you were not permitted to have a key meter installed, yet there was one, were told they'd redecorate throughout but only the Lounge had been done, we received bills incurred by previous tenants, C&W insisted they were ours, - for electricity but clearly couldn't have been because of the key meter, Gas boiler wasn't working properly & when an engineer eventually did come out, he condemned it despite there being a gas safety cert dated just before we moved in. No TV aerial, inventory said there was one, 5 yr old Fridge freezer belonged to Landlord & C&W said having it was optional, but when we asked the Landlord to take it away, he told us it had to stay & was part of the rent, so somebody not being truthful, so we had to sell our 1 year old one for buttons instead, we only took the place on the understanding that it was temporary because of work commitments but when we tried to end the tenancy early because we were basically fed up with them we were charged an extortionate 'Early termination fee' which is illegal now, tried explaining that but were told it was for re-advertising and admin costs, we accepted that but when it came time to move out C&W wouldn't provide references or return the deposit 'until the tenancy end date' so had all kinds of problems trying to initiate another tenancy in another part of the country altogether & had to repeatedly travel back & forwards 100s of miles at a time to facilitate 'viewings' by prospective new tenants because C&W wouldn't take custody of the keys after we'd moved out despite having paid the 'Early termination fee'. Ultimately it's up to You, if that's what you want, then go for it, just don't expect anything from them for your money.

Alex · 3 November 2021

★★★★★ 5/5

Trustpilot

C&W shirley(Wahida Khan)

We bought a House through C&W shirley branch and Wahida Khan was instrumental in our achieving this purchase. This particular property we had been after and only through her were we able to gain access to it.Wahida and her team have been very helpful and supportive throughout the purchase process.

Zia · 17 June 2021

★★★★★ 5/5

Trustpilot

The personal care and attention to our…

The personal care and attention to our wishes were exemplary, every effort was made make to what was a very daunting decision to sell our much loved home so much easier on our mental stress. After a great deal of consideration about what we had as a home we decided to withdrawal our home from sale, Maddison at Cubitt & West was very understanding and showed great empathy in our decision. I can honestly say that my wife and I received true customer care and understanding from Maddison and her colleague (her name escapes me, sorry)

Mr · 27 July 2023

★★★★★ 1/5

Google

Dear All New Potential Property Clients, Please steer well clear of Cubitt and West. I recently requested to rent a property and requested a copy of their application process and timing before making any deposit. This information was not provided and eventually managed to get the requirements only by telephone. We made our deposit based on the confirmation of the details that we provided we were told were acceptable to rent a property. We then received a credit check and to our surprise I had CCJ listed against my name in November 2019 from back in 2012! There was not letter informing us about this claim as I now currently work abroad since 2017. Cubitt told my wife that our application had been cancelled and that they were keeping our deposit of 320 GBP. My wife is now left homeless with 2 young children and the agent did not want to discuss anything further. You have all read this post and advised to be careful or best still to avoid this agent! I know they will counter this post with some old story they have made up., but please don''t believe a word of what they say. I am not the only customer who has had a bad experience with this agent if you carryout a google search there are thousands of people who had the same bad experience as myself. Stephen J Picking ConsultantNegativeResponsiveness, Quality, Professionalism, Value

Stephen · 26 October 2021

★★★★★ 5/5

Trustpilot

Excellent

Thank you Zoey and Julie for everything you have done. Absolutely amazing, always so helpful and great communication. Couldn't be happier with all their hard work.

Alison · 22 December 2023

★★★★★ 5/5

Trustpilot

Marcus Farrow has been a pleasure to…

Marcus Farrow has been a pleasure to deal with from start to finish. Professional service throughout and made a stressful experience pass by with ease in the end. I would highly recommend either letting out your property or finding one through him.

Matt · 23 August 2022

★★★★★ 5/5

Trustpilot

Very happy with the service!

Thomas Goodchild is very quick at responding to requests and issues. Always contactable and helpful.

Jamal · 16 September 2025

★★★★★ 5/5

Trustpilot

Professional service

Thank you all for keeping us fully informed during the sales process. A great result, thanks to Kevin, John and Caroline.

G · 28 March 2024

★★★★★ 5/5

Trustpilot

Sarah is highly professional

Sarah is highly professional, knowledgeable, someone you can trust to help you when any issues arise, always has a cheerful disposition and the main reason we didn't try any other estate agents.

Ian · 11 July 2023

★★★★★ 5/5

Google

Great agents! Thank you Marcus and Sam for all your help with our transaction. Always on hand to help solve a complex process. Much appreciated.

MP · 30 December 2023

★★★★★ 1/5

Google

Probably the worst estate agent I have dealt with in over 40 years. Rude, economical with the truth and solely interested in getting their fee. Never again!

Kevin · 11 July 2026

★★★★★ 5/5

Trustpilot

The team at Fiveways were all amazing!

The team at Fiveways were all brilliant! From Jasmine who showed my house and took me around others and was always like sunshine, and Ebba and Jess and the team in the five ways office who were always positive and lovely and very helpful, to Garry who kept me calm and so well informed about was was happening the chain! Thank you all so much for making such an intensely stressful time manageable!

Sue · 2 September 2022

★★★★★ 5/5

Trustpilot

Marcus at cubit and west in Bognor…

Marcus at cubit and west in Bognor Regis is a fantastic guy, very helpfull with nothing being too much trouble.

Sam · 9 April 2024

★★★★★ 5/5

Trustpilot

I would Highly recommended cubbitt and…

I would Highly recommended cubbitt and West, friendly staff and I can’t thank them for all their hard work after failing trying to sell my property with a previous estate agent being on the market for 16weeks and as soon as we signed up with Cubitt and West 2weeks later they found a buyer for that i will be forever grateful ❤️ so thank you very much in my eyes you are the best estate agent . *****

MJ · 25 August 2023

★★★★★ 5/5

Trustpilot

Julie Bramble has been fantastic during…

Julie Bramble has been fantastic during the whole sale process and has kept in regular contact throughout, thank you

Gary · 20 April 2024

★★★★★ 5/5

Google

Joe has been our main contact at the Bognor office in selling Mum's flat. He has been a great help to us throughout and has regularly (and pro-actively) kept us up to date as the sale has progressed. Sam and all the other staff have also been great. They have all responded quickly and efficiently to our queries and requests. We would definitely go back to Cubitt&West based on this experience.

Arthur · 26 October 2022

★★★★★ 5/5

Trustpilot

Daniel Nouari.

Daniel Nouari was quick to get back in contact with us and the process went through very quickly with his support. We have not rented a property in a long time and where insure on some things but he was happy to answer my many questions. Very positive and easy to talk with.

Sean · 8 March 2024

★★★★★ 5/5

Trustpilot

Perfection

Everything was explained in detail with excellent service from the sales team, in particular Julie Bramble, Snr Sales Progressor from the North End branch. Everyone was always polite and courteous and extremely friendly and welcoming. Perfect service throughout.

Dawn · 27 November 2022

★★★★★ 5/5

Trustpilot

Excellent Service

My wife and I recently used the services of Cubitt & West to get a house . Becky Darby and the team were incredibly helpful and went the extra mile to make sure we got the best deal. They were knowledgeable, patient and very understanding of our needs. We would highly recommend Cubitt & West to anyone looking for an estate agency that really cares about their clients.

Serumun · 3 February 2023

★★★★★ 1/5

Trustpilot

Utter Hell and starving kids.

Moved in and had a few snags on the electrics not working. Nothing has been done since February.Not even had a working over for the last 6 weeks.Cigarette butts found in dishwasher after an apparent professional clean which I'm yet to see the invoices for.Not one call has been made to update me, no letter, nothing.Very poor attitude once you've moved in from a tenants point. I have kids, I'm a single dad and these monsters left us without the ability to cool for 6 weeks. They didn't care.If you want dirty cupboards, disgusting dishwashers and zero service and the them to try and up the rent every year as standard (say no to that and they go away) then Cubit and West are your people.Landlords avoid them. Disgusting service, dirty properties and stealing your deposit is standard.

Brett · 8 June 2023

★★★★★ 5/5

Trustpilot

Thank you, Julie

I am extremely grateful to Julie at Southsea for the hard work she put in to get our Sale and Purchase concluded. There were a number of difficult moments, but throughout everything Julie remained calm and communicated with me at all times.

Sharon · 9 June 2022

★★★★★ 5/5

Trustpilot

Impressed so far.

Steve at the Horley branch welcomed me and proceeded to ask many questions as to what type of property i am searching for, my wants , my needs ,likes and dislikes in order to establish availability of suitable properties. With a selection made and viewing times agreed there was no fuss at all. I would add the level of communication around the viewings both prior and post was excellent and my feeling so far is the branch is managed in a very professional manner.

Steve · 5 June 2023

★★★★★ 5/5

Trustpilot

I have been very impressed with the…

I have been very impressed with the service provided by all the team, especially Abbey, who maintained contact by phone and emails throughout. As a landlord, the importance of good communication with agents is paramount, to which I received by the bucket load! Would highly recommend.

Mark · 24 October 2021

★★★★★ 5/5

Trustpilot

Moving home

I've just moved into my new home and the whole experience was made so much easier because of a lovely team who were positive helpful and cheerful. Thank you Robin, Maddison, Nicola and Julie!Definitely would recommend them

V · 11 December 2022