Trusted Agent profile · Blandford Forum
Verified
★★★★★
93 reviews across 2 platforms
7 Market Place, Blandford Forum, DT11 7AH
Symonds & Sampson's office in Blandford Forum, at 7 Market Place, is rated 3.6 out of 5 across 93 reviews on two platforms, including 85 Google reviews rated 3.8.
Every review we hold for the Blandford Forum office, from every platform, shown as written. First names only.
5/5
GoogleThe Lettings team are brilliant, super helpful efficient and delightful to work with!
Dear Tanishia, thank you for such a kind review. We hope you are settling in well and enjoying your new home. Wishing you all the very best, from all the Blandford lettings team
5/5
GoogleGreat service provided by all the team throughout my recent auction purchase. Easy communication and everyone was extremely helpful at every stage.
Dear Katy, thank you for your kind review. Best of luck with the project! Best wishes from Meredith and all the team
5/5
GoogleThank you to Ryan and everyone at Symonds at Sampson, highly recommend , made the buying process very easy and simple.
Dear Sam, thank you for your kind words. It has been a pleasure to assist in helping you purchase your first home. All good wishes from Ryan and all the Blandford team.
5/5
GoogleWe found Symonds and Sampson very professional and helpful. My point of contact throughout our rental search was Levi. She was efficient and helpful. She understood our search criteria and was able to find us the perfect property in the perfect area. I would definitely recommend using them as agents.
Dear Greta, thank you for your kind review. It was a pleasure helping you to find the perfect house. Wishing you all the best from Levi and all the Blandford lettings team
1/5
allAgentsWhere to start with this
Where to start with this awful agent. A firm is only as good as their worst employee, and for Symonds and Sampson, it is their Partner and Head of Lettings Rachael J who gains that title. If you're a member of staff, be aware that your private appraisals with Rachael may get gossiped around the office and leaked outside of the firm. It has happened already and has been reported to the ICO as a GDPR breach. Huge amount of GDPR breaches have been reported to the ICO from Rachaels department, leading to the ICO instructing S&S to carry out further training. It has also lead to a formal warning from Propertymark. The firm appear to be 420 friendly and along with Patrick W (the complaints manager in Dorchester and Bridport) they have no issue with staff carrying out these and other appaling acts. They have full knowledge of staff fornicating with eachother and contractors in the office and in clients properties on a huge amount of occasions. When this adult behaviour was highlighted, Patricks response was that these acts on this occasion were not deemed enough for a staff member to lose their job. Green light for staff to use the office and rental properties for their seedy antics, resulting in a slap on the wrist! The CHARITY of Williams Williams should be aware it was in one of their properties plus other clients houses. Rachael (as the photos attached show) is happy to stop a tenant having a property due to the fact he was FAT. This has lead to the Property Redress Scheme issuing a financial penalty and other governing bodies are in the process of investigating......this is due to potential discrimination. Rachaels own staff are not impressed with her as you can read. Leading to one staff member being asked to leave the firm for exposing the appalling way Rachael selects tenants......luckily for all potential tenants Rachael is still at the firm to potentially discriminate against you! How many she has already potentially discriminated against is unknown! Patrick again found no case to answer....this seems to be his go to complaints response. There was a case to answer and the firm will face the consequences of Rachaels appaling actions with further investigations. No wonder they have changed their complaints procedure to allow Patrick to farm the complaints to other partners, he must be getting fed up with having to take the flack for his Partners unprofessionalism! If you do dare to complain, don't worry, the partners will happily make snide and nasty, unprofessional comments between themselves over email. Feel free to make a Subject Acess Request and see for yourselves the way you are talked about in a derogatory manor. Once again this lead to the Property Redress Scheme forcing the firm to issue a written apology. Rachael has allowed staff to use the office on nights out as a base for their antics and happily gossips about other staff members personal affairs and her own private life. These so called professionals are an embarrassment to the industry. Luckily for the lettings side of the business the standards are set so low by the head of lettings, Rachael, that it won't be a hard act to follow for the rest of the lettings teams across the branches. Avoid this totally unprofessional firm at all costs, looks good on the outside, but behind the scenes a very worrying outfit of confidentiality breaches, unprofessionalism and embarrassing behaviour. Even their own managing partner admits "Shoddy behaviour" within the firm......it says it all.....(see attached photo)
5/5
GoogleBlandford office, from the first meeting where we discussed pricing and expectations with David we have had the utmost confidence in his handling of our successful sale. In a difficult market with prices dropping all the team have supported us along the way. We would definitely recommend Symonds and Sampson to our friends and family.
Dear Trevor, thank you for your kind words. It has been a pleasure to act on your behalf and we we wish you well with your move back to the Midlands to be closer to your family. All good wishes from David and all the Blandford team.
5/5
GoogleExcellent service! We delt with Levi and cannot fault the communication, help and overall support we received. I'd find it hard to deal with another lettings company after the faultless dealings we had with Symonds & Sampson.
Dear Toby, thank you for your kind words. It was a pleasure assisting you in your property search and I hope you are enjoying your new home. Best wishes, Levi and the Blandford team
5/5
GoogleDavid couldn't have been more helpful and attentive. Being a long distance house purchase David went above and beyond expectations of an estate agent. Thank you.
Thank you for your lovely review, we wish you all the best in your new home!
5/5
GoogleWe have recently exchanged contracts on a property being represented and sold by Symonds and Sampson in Blandford. We have had issues below and above in our chain but David Price and his branch team were consistently professional and positive keeping us updated and we have resulted in a positive outcome.
Dear John, thank you for your kind words. Not an easy process but we got there in the end and we look forward to handing over the keys to your new home. Wishing you all the best, David, Nathan & Ryan.
5/5
GoogleDavid and the team were absolutely fantastic from start to finish on our sale. So professional and helpful can't recommend them enough.
Thank you for you lovely review Briony, it was a pleasure to work with you.
5/5
GoogleStuart / Neil and all the team at Symonds and Sampson Blandford were always so professional, friendly and supportive during the sale and the whole process of selling my property. I highly recommend and thank them all.
Dear Helen, Thank you for your kind words, it was a pleasure to assist you with your sale and we wish you all the best for the future. Kind regards, The Blandford Team
5/5
GoogleFantastic friendly service from Cathryn and the rental team. Viewing, tenancy agreed and relocated in record time and couldn’t be happier. Thank you!
Dear Jack, thank you for your kind words. It was a pleasure to help you find your new home, we hope you enjoy living at the property. Best wishes from Cathryn, Levi and the Blandford lettings team
1/5
GoogleExtremely unprofessional, definitely use any of the other much more helpful letting agencies in town. Horrible experience, would never go near them again
We are unable to find any record of your name on our database or connect you with any activity through the letting department at the Blandford office. As a firm, we welcome and encourage client feedback. We do not, however, engage in dialogue on public websites; instead, we will investigate the issues raised in a professional and, most importantly, confidential manner. Please refer to our website for the appropriate course of action. Thank you.
1/5
GoogleDisappointing Experience. I had a frustrating experience with the letting department of the estate agency. Lack of professionalism and communication is poor.
We are unable to find any record of your name on our database or connect you with any activity through the letting department at the Blandford office. As a firm, we welcome and encourage client feedback. We do not, however, engage in dialogue on public websites; instead, we will investigate the issues raised in a professional and, most importantly, confidential manner. Please refer to our website for the appropriate course of action. Thank you.
5/5
GoogleWe have now rented two properties through Symonds and Sampson and both have been very positive experiences. Now settled and happy in our new home! I would highly recommend. Thank you to the S&S lettings team!
Dear Martha, thank you for your kind words. It was a pleasure to help you find your new home. Best wishes from the Blandford team
1/5
GoogleHighly disappointed in the lack of professionalism in the lettings department at Symonds & Sampson Blandford. 100% would not recommend!!!
We are unable to find any record of your name on our database or connect you with any activity through the letting department at the Blandford office. As a firm, we welcome and encourage client feedback. We do not, however, engage in dialogue on public websites; instead, we will investigate the issues raised in a professional and, most importantly, confidential manner. Please refer to our website for the appropriate course of action. Thank you.
1/5
GoogleThe lettings department was how some might say a let down as they were just so unprofessional
We are unable to find any record of your name on our database or connect you with any activity through the letting department at the Blandford office. As a firm, we welcome and encourage client feedback. We do not, however, engage in dialogue on public websites; instead, we will investigate the issues raised in a professional and, most importantly, confidential manner. Please refer to our website for the appropriate course of action. Thank you.
4/5
Googlevery friendly staff excellent service
Dear Tom, thank you for your kind words. Best wishes from all the Blandford team
5/5
GoogleVery happy with the service from S&S. Very friendly staff and no fuss from start to finish :) Made a stressful time of life a much easier one!
Dear Robert, it was a pleasure to help you find your new home. We hope you enjoy living at the property. Best wishes from Levi, Cathryn, and the Blandford team
5/5
GoogleNeal and his team were fantastic from start to finish. Attentive, responsive and supportive from our first contact during the purchase of our home, I couldn't recommend them more. A very different experience to other agents we had come across in our search for a home. Thank you Symonds & Sampson for looking after us.
5/5
GoogleThe team did a great job renewing my lease, quickly, no muss nor fuss. Looking forward to more happy years with them. Heartily recommend.
Dear David, thank you for taking the time to leave us a review, we are glad to hear you have had a positive experience and appreciate your kind feedback. Best wishes from all the Blandford team
5/5
GoogleWe've used Symonds and Sampson for both rental management and to sell our property. They were efficient and reliable at both services, offering helpful advice and with excellent communication. …
Dear Stephanie, thank you for your positive and incredibly prompt review! It has been a pleasure to act on your behalf in the letting and, more recently, sale of your property. On behalf of all at Symonds & Sampson, we wish you the very best. Kind regards, David and all the Blandford team.
5/5
GoogleLevi was so super helpful, communicative and friendly, making our experience of renting as easy as can be. Nick was very accommodating in showing us around & answering all questions about the property. Thank you S&S!
Dear Imogen, thank you for your kind words, it was a pleasure to help you find your new home and we hope you'll be very happy there. Best wishes from Levi and all the team
1/5
allAgentsDeceitful
Well, well, well! I best have my say on this farce of a firm.....one silly lie from the head of lettings put in place a chain of events that nobody at Symonds and Sampson could ever have imagined possible. Do not trust the lettings department in any way, shape or form, the head of department thought she was being clever by lying. She is far from clever. The evidence I exposed and unprofessionalism in this firm can be seen on my attached pictures. The more they tried to silence me the louder I shouted. Good old Woody and Careless jumped into help the incompetent lettings Partner and both got tied up in knots and endless streams of paperwork that I thoroughly enjoyed tangling them up in. Go fishing for them both, once they bite it is great fun seeing them wriggle! Endless emails, complaints galore exposing their flaws. GDPR breaches, personal gossip about extramarital office affairs, the professional partner in Sturs own son exposed for a degrading attitude towards females, unprofessional comments about other staff members and tenants. Leading to a payout of £250 for calling my tenant FAT(donated their dirty money to charity)...this coming from the head of lettings! Staff can get away with adult behaviour in the office and rental properties....the result of a complaint it wasn't enough for dismissal. Crack on with a bunk up guys you won't get sacked! Panic amongst Partners spread like wildfire, they couldn't deal with the complaints coming thick and fast, they tried to keep it quiet....but forgot the power of the subject access request. The talk of lawyers was useless, they knew it was all true and I had all the evidence, just another hush up, sweep under the carpet tatic to stop all the partners realising the embarrasing mess their firm was involved in! Read the documents that were to be destroyed once read.....it is all now public. As is the punishment from the redress scheme, the punishment from Propertymark for GDPR breaches, the apology for unprofessional language abusing myself, the panic emails to the ICO for persistent data breaches. I encourage all staff and potential customers to read the attached photos to see the REAL Symonds and Sampson you are dealing with and working for. A million miles from the image portrayed. Oh, and the recent recordings of the phone call of the Partner of the Tiverton branch taking CASH from a 16 year old for a purchase at auction....this does not make good listening for the firm, totally against your rules which he fully admits. One mention of my name and he couldn't return the money quick enough.
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