Elan Homes reviews

★★★★★ 1/5

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"Take the money and run" ...

OMG, where do I start? We bought a new-build Home from Elan Homes in January 2020 - our first experience of a new build. Conveyancing was difficult because Elan appear to use "jobbing" solicitors who have little or no knowledge of the development - and who argued with the building plans. (They said it was built to spec, when it clearly wasn't). Moving in was delayed because it turned out that Elan had a mortgage on the property (even though it was new) which had to be cleared before we could get the keys - another unpleasant surprise. The finishing off in the property isn't great (pretty poor tbh) and the handover from the site manager was, well, my 5 year-old grandson could've explained things better. Nearly 3 years on and we still have no proper road surface, there's builders rubbish (kerbs, barriers, paving slabs) all over the place, trip hazards galore, no pavements, street signs aren't installed and, until last night, the street lights on our part of what is quite a small develpment, didn't work. Calls to Elan to ascertain when they plan to finish the development are useless: we've had letters that give all the excuses under the sun for not completing the site (including Glastonbury festival!!!) - but little in the way of action.And there are 2 other Elan developments in this area which have similar issues. I'll put it very simply: avoid at all costs.Update: October 2023:Still no proper roads - and we've had 2 guys on site since January of this year basically re-doing the surface water drainage on the site. They've found pipes that have 2 inch gaps between them (i.e. the surface water was just going down the gap), plastic piping where 900mm concrete should've been installed and drains where the levels were such that the water drained the wrong way. In their words "It's the worst set of work we've ever seen." Clearly NO-ONE ever checked the groundwork before the houses were built. That must include the subcontractor and the Elan Site Manager(s).Update: 26th July 2024.Well, here we are, another 6 or 8 months has passed and we're still no nearer (as far as I can see) in getting a proper road surface (i.e. one that doesn't have trenches across it, potholes that'll break your car, raised ironworks, kerbs in the right place etc.) and pavements that are actually pavements (and not compressed limestone scalpings) and don't have trip hazards every couple of metres. I've loads of photos I could put on here that illustrate it nicely - but right now there's a 2 metre diameter storm drain with its lid off at the entrance to the development such that you need to do a 3 -point turn to actually just get into the development off the main road!! To try and be fair, the local contractors who are trying to fix things are probably doing their best but the word is they're slowed down by Elan who want to sign everything off before they allow them to do anything. And they're not rushing - as you can see from the timeline.Like I said previously: avoid Elan at all costs, because me and many others are suffering - 5 years on - from Elan's poor (and that's being very generous) site management.

Mr · 26 July 2024

★★★★★ 5/5

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I had a great experience in visiting…Elan Homes in Tyldesley

I had a great experience in visiting the Elan site in Tyldesley. Alisha was very knowledgeable and extremely helpful in my arranging the reservation of my new property.

Pat · 8 March 2026

★★★★★ 5/5

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I’ve just moved into my first ever new…

I’ve just moved into my first ever new home in Balmoral Gardens. The whole process was done with Rosie by my side to help me every step of the way. She has gone above and beyond and is always there when I need a rapid answer to anything. I can’t thank Rosie enough. I love my new home and can’t wait to start this new special journey. I feel more comfortable knowing there is help not far away if I need it. Balmoral Gardens looks lovely and I can’t wait to see it all finished. It’s a perfect walk away from Churchtown and the new Woolen Pig cafe bar in Crossens.

Katie · 7 July 2024

★★★★★ 5/5

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Rosie and Elan homes Balmoral gardens are a great experience..

Elan homes Balmoral gardens is a great place to live in, its in the heart of churchtown Southport. More than this, we loved interacting and working with the Sales advisor Rosie, who is extremely empathetic to customers needs and queries. She was always happy to jump in for any help we may need for and been very flexible too. It's very rare to find someone like Rosie, always available and she is a great customer Champion.Her sales director Ken was very good too. They offered us a great deal and some incentives we needed.Overall they have the best people working for customers, good and transparent sales process.I highly recommend Elan homes Balmoral Gardens for anyone.

Vijay · 6 July 2024

★★★★★ 5/5

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A Smooth and Stress-Free Experience Thanks to Rosie

From our initial enquiry through to reserving the property, Rosie was fantastic. She was friendly, professional, and incredibly helpful throughout the whole process.

Dan · 4 March 2026

★★★★★ 5/5

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Whittingham Fold

I bought a property on the Whittingham Fold site a few months ago and love the house. Tracy is a wonderful asset to the company, she has helped so much with every step of the journey and without her we would not have bought this house. She took away the stress of moving, making it achievable for us to do so. She is very efficient at her job, professional but also so friendly and easy to talk to.The house itself is great, there were very few snags and the ones that were found were dealt with extremely quickly by Colin the site manager. He also went above and beyond to ensure the house was made perfect for us. We are very grateful for both Tracy and Colin.

Laura · 23 February 2024

★★★★★ 1/5

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Elan Homes - Dreadful

Elan Homes has got to be one of the worst companies I’ve ever experienced. Purchased a house in Somerset, beset with problem after problem from day one, including leaks, faulty heating and even no insulation in one part of the property. Have been waiting for replacement doors for over six months because of poor quality and no response to repeated emails. Porch has been stuck together with mastic and falling down. Neighbours also experiencing major issues including the same missing insulation.

Mr · 6 February 2024

★★★★★ 5/5

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We have now moved in to Balmoral…

We have now moved in to Balmoral gardens , thank you so much Rosie for your excellent care in moving us in so quick and efficiently nothing is to much trouble for Rosie she goes above and beyond . Also thanks to the site manager and assistant as they will help with any queries you have . I’m sure we will be very happy living here , thanks again Rosie 🙂

Jayne · 6 July 2024

★★★★★ 4/5

Trustpilot

Excellent house, great location, but nobody is perfect

Recently purchased a 3-bedroom detached property at the Elan Homes development in Southport. We purchased in March 2023, during build, and were initially told late June or July 2023 to move in. Move in date occured on the last day of July 2023 (a Monday) so technically the target was met but only just. This appears to be a common experience for other movers we have spoken to.At the time of purchasing (Feb 2023) the value of the home was very good for the features and location. The quality of the home has been very good so far after moving in, with primarily cosmetic snags and not that many of them.The immediate after-sales care has been excellent, with the site manager and sales representative being very responsive, friendly, and helpful. Shout out to George for being fantastic! To start with reported snags were resolved very quickly.After a certain point, customer support and snag resolution is provided by a back office team, and we're now seeing longer response times, though nothing egregious so far. We used the mortgage broker and solicitor recommended by Elan Homes during our purchase. No major comments positive or negative on the broker, but the solicitor, while friendly and responsive, provided us with some incorrect information that caused confusion at times.The front facing gardens on the site and our property appear to have been laid with wood chippings and decorative plants, but without initially priming the ground with weed killer and a base sheet. Weeds seem to be a recurring issue.Overall, Elan Homes seem to have offered a well built home at a good price in a great location. The purchasing experience has not been perfect but I would recommend others to consider this developer.

Chilly's · 8 September 2023

★★★★★ 1/5

Trustpilot

Elan Homes - the cowboy builders

Further to my previous complaints, I've now raised this with the local MP, who has confirmed that the lack of finishing or maintenance on the open space at Ravenfield Close, Culcheth is now being investigated as a potential breach of planning. A redacted version of the letter is below without mine or the MP's contact details:Thank you for your email dated 30 May 2023 in respect of the concerns of your constituent, regarding the completion of public open space at Ravenfield Close, Culcheth.This will be investigated as an alleged breach of planning control and an update provided when the matter has been reviewed.Should you require any further information or assistance in the meantime please get in touch.A further update email: Further to your email dated 30 May 2023 and additional email of 31 July 2023, an investigation has been registered to ascertain if there has been a breach of planning control. As expected, Warrington council is dragging its heals. However, the Planning department was supposed to meet with residents over a year ago and then, without any explanation, they decided not to meet anyone. I'll await further updates from Elan or the council. In the meantime, they continue to take both our council tax and maintenance fees.

Samantha · 16 August 2023

★★★★★ 5/5

Trustpilot

Our new apartment

We moved into our new apartment at the Sidings, Lichfield in September. We love living here and of course some things have needed attention during this intial period. The customer care team appreciates this and is very keen to help us enjoy our new property to the full. Consequently they deal with our problems immediately and the companies they use for repairs etc are obviously well-chosen.

Les · 16 January 2026

★★★★★ 5/5

Trustpilot

Lovely Show house experience

Went to see the show house today which is absolutely beautiful and after viewing several other properties restored my motivation. Rosie was so friendly, warm and informative and makes me even more inspired to persue acquiring one of your properties.It makes such a big difference to have someone who is so approachable and actually listens and understand person requirements.Rosie is a credit to your company.

Rayner · 16 June 2024

★★★★★ 5/5

Trustpilot

All round awesome!

Tracey was incredible! Her friendly customer service was beyond what we expected and she was helpful in any way she could be. She went above and beyond for us and tried her very best with us, given some difficulties we had. I would recommend them 100%, even Ken from higher management was accommodating and lovely. Thank you guys so much, we appreciate your help!!

Tania · 29 June 2024

★★★★★ 1/5

Trustpilot

The worst decision of our lives was…

The worst decision of our lives was purchasing from Elan at Seven Acres Elford.The build quality is the most shoddy workmanship I have ever experienced.Inadequacies were picked up throughout the NHBC inspections, but Elan failed to take corrective actions, although they advised the NHBC they were cleared. I employed an independent surveyor who advised of these issues and the NHBC have sent me a copy of their report to confirm it. I wouldn’t recommend Elan to my worst enemy. We haven’t moved in yet despite having the keys for 3 months, we have wasted 7 days waiting for tradesmen to turn up, only to be let down, the site manager not answering his phone, customer support not answering their phone, but get back to you within 10 days. We still have a massive snag list waiting to be sorted. The local MP is in contact with Elan.We have been informed by Elan for weeks that their senior team are working on the snag list, but haven’t seen any progress.It is now the 19th March, and still yet to receive a reply from Elan, even ignoring my solicitor.26th March, still waiting for the snagging work schedule, we have another water leak and the heating is only partially working.It is now 31st March, still waiting for the schedule of works for the snagging and been left for a week with only part of the heating workingUnbelievable this weekends failings, double glazed unit blown and garage side door leaking.15th April another month has passed and still no update on the snagging work schedule with dates, even though my solicitor and Chris Pincher are involved.It is now the 23rd April and still waiting for the schedule of work for snagging with dates, this is how committed Elan are when you have an issue - I wish they were as interested as their reply suggestsIt is now the 4th May 2023 and still waiting for Elan to provide a snagging schedule, clearly shows their dedication and professionalism19th May: still waiting for Elan to supply the scheduled work list. We’ve had scaffolding around our place for just over a month waiting for work to be done. They have replaced the fascia’s twice, but need replacing in areas again, as they have caused more damage. As you will see Elan have not updated their response below.

Gary · 19 May 2023

★★★★★ 5/5

Trustpilot

Good experience, nice house, recommend (Swinton)

In general, we had a nice experience with Elan Homes. Everything was straightforward and smooth. We worked with Jonathan - a very honest and supportive man who consulted us throughout the journey. We used the Part Exchange scheme because it was quite difficult to sell the house ourselves nowadays due to the cost of living crisis. Elan Homes helped out here. The process took a bit longer than we expected. However, a normal chain process would have taken even longer. I think that those who have no chain or first-time buyers will have a smoother and more straightforward experience with Elan Homes.I've noticed that some reviewers complain here about the quality of Elan Home's houses. We've been living here for a week, and I think it's fine. It's still a very new house, so you should expect the cracks to appear later. In general, it's still so much better than living in many very old rotten Victorian houses in England. Anyways, construction workers are still around, and they are eager to help if there's a problem.

Sergey · 6 May 2023

★★★★★ 5/5

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Carole

After dealing with several sales people Carole became a permanent reassuring figure to us. She made sure our house sale proceeded swiftly and kept us updated as things progressed.

Chris · 17 September 2026

★★★★★ 1/5

Trustpilot

Elusive, Lamentable, Arrogant, Non-existent customer services.

I am not considering buying a home from Elan and after my current experience of trying to engage with them, I’m highly unlikely to in the future. My property borders their building site to the rear and to their land, a designated wildlife area, to the side. I won’t bore anyone with the details but after months of emails, they sent landscaping contractors to remove conifers that are blocking light in my house. They were about to start work today when they received a call telling them that Elan had changed their mind. Their head office number is an 0845 number, so expensive to call. Their customer service number has a recorded message telling people to email instead. The end of the message says that they will reply within 10 working days. When I email, a reply comes from a no reply account confirming 10 working day response. They also provide an emergency number. When you ring this number, there is a recorded message telling the caller to email and they will reply in 10 working days. When I rang the only number I could find, the temp sales person told me that she had been told to tell me that I have to deal with customer services, which I would, if I could actually speak to a human being. She gave me the number for the site manager who knew nothing. The only number for head office is the 0845 number. The quantity surveyor who stopped the work refused point blank to speak to me. So, if you are going to buy a home from this company, you might want to consider how likely it is that you are going to be able to get faults etc. acknowledged, let alone corrected because this is the only method of communication that will be available to you, so good luck!28/2/23 - My jaw has just hit the floor after reading Elan’s response! I was happy with the trees being removed and have never expressed otherwise. There was absolutely NO ‘mutual agreement’ to either stop work or to reduce the height to 2 metres, which is still above my window. When the landscapers arrived this morning, I was advised that Joe Teall, Elan’s quantity surveyor has said that they had to cut to 2 metres. I would love to discuss the matter further with you.

G · 28 February 2023

★★★★★ 5/5

Trustpilot

Garrett Hall Fields

We have had excellent service and communication from Collette at Garrett Hall Fields and she has made the process of reserving our plot and starting the part exchange very straight forward. Really fast communication even responding to emails early mornings and late nights to get things resolved quickly!

Emily · 28 April 2026

★★★★★ 4/5

Trustpilot

I have had a very good experience…

I have had a very good experience dealing with Johnathan in greenside view. He has really gone extra miles helping me from the begin I reserved the property to the point I am now ready to complete. Few issue with my sale and Jonathan was there to reassure me that my plot will be reserved for me until I get it sorted. He kept me updated with all progress. And I am grateful. I hope the after sale experience will be as good as this. I will be moving in my new home in few days. I am keeping 1 star to see how the experience is like once I move in. Thank you

Sira · 23 February 2023

★★★★★ 5/5

Trustpilot

We looked at a property at Redwood…

We looked at a property at Redwood Gardens. Although we did not proceed to a purchase the level of service we received for the sales executive named Shirley was exceptional. Nothing was too much trouble for her, she answered every question from 4 members of the family and we ended up talking after the official close of business for the day. If you are going to visit the development, make sure you ask to speak to Shirley - she is exceptional.

Mike · 19 February 2023

★★★★★ 5/5

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Valerie & Michael

Moved into Greenside view Dukinfield and now we settled in would like to say a big thank you to Jonathan Sinnott for all the hard work and professionalship he has done for us, he is an credit to the company .Marie for all the help she give us moving in to our new home plus two site managers who have knocked on our door every week to see if they can do anything for us. We would definitely recommend Elan Homes.

Michael · 15 January 2023

★★★★★ 5/5

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The Team at Balmoral Gardens

We have bought a beautiful new home at Balmoral Gardens in Southport and must commend the wonderful professional service we have recieved from Rosie Tierney and Ken Bracewell-Murray, as well as the on site support and care from George Theaker. The five star review reflects their dedication and commitment but would not apply to Elan Homes, who in my view, made the whole process extremely slow and stressful for all parties and unnecessarily complicated.

Malcolm · 29 August 2025

★★★★★ 5/5

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It’s been great with elan

It’s been great with elan , Rosie has been so helpful and discussed everything at every turn.

Mrs · 16 November 2025

★★★★★ 5/5

Trustpilot

St Marks pavilion

Right from our first enquiry to continuing after move in care Andrea has and continues to be amazing. She was there to answer any questions and guide us through the whole process. The home is beautiful and we could not be happier with the service we have received.

Katie · 9 April 2026