Every review we hold for the Blackburn office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleExtremely rude customer service on the phone. The young lad on the phone is really rude when speaking in general, picking up the phone there is no welcome, communication and professionalism is extremely rude. I had a house viewing booked which took nearly 10 minutes to book over the phone. He had booked me for a viewing I didn't even ask for. Then rearranged to a time we had agreed on. The next day( day of the viewing) he rang and I picked up and no apologies no professionalism, just said "you can't do 2pm, it'll have to be 3pm or 4pm". I asked why as we had agreed on the time 24 hours ago and his response was "our agent is another meeting with a customer and they have more priority over you" which I found extremely rude. We then agreed to 3pm and the estate agent was late and didn't much details or information on the house. Quite disappointed considering how popular the company seems to be- work needs to be done on customer service .
Daniya · 9 October 2025
Agent replied · 24 March 2026
Hi Daniya,
As the owner of the business I am very saddened to read this review because as you know at Mayets we pride ourselves in offering the highest standard of customer service. I have listened to the call back and he was not rude and I think you misinterpreted what he said as he did not state that other customers were a priority but the appointment was double booked. I am not making any excuses but the young lad in question is a Trainee Apprentice and still learning and dealt with you the best he could as we treat every customer equally and appointments are not changed without a valid reason and customers are fully accommodated. I will speak with him and address any training issues but I hope this experience does not put you off viewing any other property with us. In future please speak with myself or my Office Manager Adnan and we will ensure that we accommodate your needs.
Kind regards
Julie Mayet
★★★★★ 5/5
GoogleMayets have been managing my property for a year. They efficiently got me highly professional tenants.I have been very impressed with the highly thorough inspections and all maintenance has been carried out promptly with excellent tradesmanship.Their reports are very thorough. I would not trust anyone else with my property. Thank you and I would highly recommend!
Aadil · 25 April 2026
Agent replied · 7 May 2026
Dear Aadil
Thank you for your kind review. We take great pride in managing properties to a high standard.
Kind regards
Julie Mayet
★★★★★ 5/5
GoogleHad the lovely pleasure of meeting Mohammed this afternoon at our home from Mayets newish member of the team. Wow what a lovely young man he was both professional and pleasant just a breeze to speak to arrived on time had a good eye for detail and very knowledgeable.
I wish you every success in your new roll such a great asset to the team!!
We look forward to dealing with you again in the future.
Iram · 6 October 2025
Agent replied · 24 March 2026
Dear Iram,
Thank you for taking the time to leave us a review and to acknowledge what a great asset Mohammed is to our team. We certainly see him having a great future with Mayets.Thanks again for your kind wishes too and also for being great tenants :)
Kind regards
Julie Mayet
★★★★★ 1/5
GoogleI don’t recommend if on benefits or disabled, I’ve noticed and have done tests to make sure with my partner account and my own, I mentioned I was on benefits my partner did not.. guess who was told “to many viewings or house is let” but my partner got offered viewings but we mentioned benefits and we never got a response back on a time to view just fully ignored.. I’ve read some similar reports and will ask Citizen advice if I can report this company or take any legal action as it’s discrimination.
Frenzy · 4 August 2025
Agent replied · 4 August 2026
Good morning
Thank you for your feedback. Naturally we are disappointed to read your comments. We do aim to ensure equal opportunities,and admit we may not always get things right. I would like the opportunity to investigate this matter, and speak with you direct. It will help me to understand whether or what mistakes have been made and so would appreciate if you would DM me with your contact details to tom@timothyabrown.co.uk. I make no excuses but would like the chance to discuss this with you before assumptions are made over the handling of your enquire.
Many thanks Tom Brown
★★★★★ 5/5
GoogleAn amazing experience again buying with Mayets estates and lettings,
Julie and the team always provide the support required and keep you updated along the way. Would definitely recommend, if you are looking to buy or sell your journey with Mayets will always be a pleasant one.
Thanks once again to the whole team.
Afzal · 6 November 2025
★★★★★ 5/5
GoogleWould 100% recommend Oakmont. Dan and his team were so helpful right from the start. Giving us regular updates and being on the ball helped keep our house move relatively low stress. Thank you for all your help.
Claire · 15 March 2026
★★★★★ 5/5
GoogleI had a fantastic experience with [ Mayets Sales & Letting] when renting out my property. From the start, their team was professional, friendly, and highly efficient. They kept me updated throughout the process and found reliable tenants within less then a week. Special Thanks to Julie
ZM · 27 November 2025
★★★★★ 5/5
GoogleMayets Sales & Lettings are so supportive, I had a wonderful experience with the team, they are supportive and friendly. They are professional and obviously knows how to do their job. The whole process of letting was smoothly done and I couldn't even believe it until I was given the key to my new property. Well done 👍 and thanks for all your support and good work.
Ogiemudia · 9 October 2025
Agent replied · 10 September 2025
Hi Osasumwen,
It was a great pleasure helping you move into your new home. We wish you and your family all the best.
Kind regards
Julie
★★★★★ 5/5
GoogleRecently sold our house through Redian real estate and had a very positive experience through from Ryan coming out to value and initially chat and explain the process to Adam working with us throughout the sale, the lads where fantastic. Didn’t push us into selling and made sure it was the right price and thing for us. Couldn’t recommend Redian enough if you are buying or selling your property the lads will keep you at ease throughout what is a stressful process in it self. Thanks lads 👍
Barry · 25 August 2024
★★★★★ 5/5
GoogleWhen people say buying and selling your house is one of the most stressful times of your life, this was certainly the case for us and the pandemic certainly threw its curve balls. Yet despite all the complications, Browns were amazing throughout. They guided us through every step and their communication and knowledge is second to none. We can’t thank you enough for assisting us with notable mentions for Kate and Nigel for their perseverance and calmness. Many thanks, The Smiths.
K · 4 August 2024
★★★★★ 5/5
GoogleGreat service always, really helpful and will always use mayets for any future rentals
Adam · 21 September 2026
Agent replied · 22 September 2026
Dear Adam
Thank you for your kind review. You’re a great tenant and thank you for letting through us again😊
Kind regards
Julie Mayet
★★★★★ 5/5
GoogleGreat service from Mayest Property Sales! Very professional, helpful and responsive throughout. Highly recommended.
J · 18 September 2026
Agent replied · 22 September 2026
Thank you for your kind review. It has been a great pleasure to have been of service to you.
Kind regards
Julie Mayet
★★★★★ 5/5
GoogleReally helpful and prompt, viewed and in within a week! Shout out to Adnan, he’s been an absolute star and the whole company have been a pleasure to deal with. Thanks Mayets!
R · 27 December 2025
★★★★★ 5/5
GoogleI had an incredible experience working with Mayets!. They went above and beyond to make sure everything went smoothly. Their local knowledge and negotiation skills were amazing, and I always felt like I was in good hands.
I highly recommend Mayets to anyone looking to buy or sell a home, you won’t be disappointed!
Hannah · 9 October 2025
Agent replied · 10 September 2025
Hi Hannah
We are very pleased that you had such a positive experience. We hope you developed good skills to be the best st whatever you.
We widh you all the best.
Kind regards
Julie
★★★★★ 1/5
GoogleRang Mayets to put in an offer on a house to be told by the rude guy on the phone that they would only be looking for offers over £150,000 even though it’s on for £145,000. Since then I’ve emailed to forward my offer with DIP but no reply.
The one thing that an estate agent’s needs is good communication and they just haven’t got it!!!
John · 8 April 2025
Agent replied · 24 March 2026
Dear Mr Sultana
Thank you for taking the time to leave us a review. I am very sorry for the lack of communication which is unacceptable and I am sorry that you felt the person who dealt with you was rude as I have listened to the call back. The vendor has stipulated that she will not accept anything less than £150k. I will call you personally to discuss this.
Kind regards
Julie Mayet
Director
★★★★★ 5/5
GoogleThis is the second property that Oakmont have sold for me and the service has been absolutely fantastic, second to none in fact. I got regular updates every week and Dan goes way above and beyond to ensure the process is smooth. he makes …
Nick · 15 November 2025
Agent replied · 15 July 2026
Thank you Nick, thats a fantastic review and very much appreciated.
We look forward to working with you again soon. … More
★★★★★ 5/5
GoogleVery cooperative staffs and customer friendly service especially Julie Mayet.Especially Julie narrates everything in a detailed way. When I went to view the property I was treated by Ibby in a very mannered way. Thank you for your support and customer service.
Sheeja · 23 March 2024
Agent replied · 28 November 2023
Thank you Sheeja it was a great privilege to find your family a lovely home.
Kind regards … More
★★★★★ 1/5
GoogleI don't recommend using this agency. It involves jumping through several hoops and wasting a lot of time just to view a house(rental). It seems like they can't be bothered to do their job properly. Edit: It seems my initial assessment was accurate. Despite numerous inquiries about a property, the agency has failed to respond. However, they did find the time to reply to my review. This experience has made me feel that renting a property is akin to playing a lottery where the winner is chosen randomly.
Epitaph8 · 25 August 2024
Agent replied · 25 August 2026
In order to apply for a rental property, we have to ensure an applicant does jump through hoops in order for us to do our due-diligence on for the landlord. There are several applicants as rental properties are few and far between. Every applicant will get an opportunity to view the property once the landlord views the application. Many thanks and good look with finding your next home. We at Redian are always here to assist, but we have to stick to our procedure.
★★★★★ 5/5
GoogleJust bought a property from Redian a couple of weeks ago. We are very happy with it and very satisfied. Any questions, any queries were solved in minutes. The job was done at high standards.
Compared to other real estate agencies they are new to this market but they do a high professional job. Thanks very much to Ryan and all his team for helping and good luck what are you doing.
It is good to see young businesses growing up in Northern Ireland in such a difficult time and we are very proud the future is in good hands. .
Radu · 25 August 2024
Agent replied · 25 August 2026
Thanks so much for your kind words!
★★★★★ 5/5
GoogleI had a great experience with Mayets. The team was professional, responsive, and made the entire process smooth from start to finish. They provided clear communication, helpful advice, and were always available to answer questions. I would definitely recommend them to anyone looking to buy, sell, or rent a property.
Hamzah · 12 July 2025
Agent replied · 10 September 2025
Dear Hamzah,
Thank you for your kind review. We wish you all the best in your new home.
Kind regards
Julie
★★★★★ 5/5
GoogleMayets estate is the one of the best estate that I dealt with. They are professionalism and happy to help. Julie was friendly and approachable, and her work speaks for itself. The house photos were brilliant and really showcased the house in the best way possible, and we were kept informed of viewings and offers on the property. Julie pointed out all of the details and clearly invested time getting to understand the property and it’s features. Definitely recommended! Thank you
Shadi · 2 April 2023
★★★★★ 5/5
GoogleFab service from Timothy brown Estate agents. Special thanks to Sion and nigel who worked hard on the progression of our house sale. Kind regards from Chris and julie beech.
Chris · 4 August 2025
★★★★★ 1/5
GoogleNot answering calls during opening hours on mutiple ocassions when attempted. Past reviews indicate that this is a reoccurring issue that needs to be dealt with as a priority. If you do not have the resources to cover main duties such as call handling this could lead to loss of business overall.
Sarfaraz · 23 May 2025
Agent replied · 19 June 2025
Hi Sarfraz
Thank you for your review. We have been short staffed which we are currently in the process of addressing. I agree with you but I am trying to recruit the highest calibre of staff to maintain our service levels. If you can please send us an email I will be more than happy to help.
Kind regards
Julie
★★★★★ 5/5
GoogleJulie has been fantastic from day 1. She arranged for us to view the property within the hour and from then onwards she has been brilliant. Always picking up the phone and replying to emails promptly. The process of buying our 1st house was made much less stressful as we knew we were in safe hands. Thanks so much!!!xx
Michaela · 22 May 2021
Agent replied · 28 November 2023
Dear Michaela,
Thank you for your review. I am really pleased that your first purchase has been such a positive experience. I wish you both all the best in your new home and … More
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