Every review we hold for the Blackburn office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleEmma and Raphael were fantastic in helping my partner and I secure our new flat. Everything was handled incredibly quickly and seamlessly, with clear and consistent communication throughout the entire process. What could have been a long and stressful experience was made smooth and efficient thanks to their professionalism and support. My partner and I are really looking forward to moving in, and we would highly recommend them to anyone.
Karen · 31 March 2026
Agent replied · 31 August 2026
Thank you for the excellent review. Likewise, you’ve been a pleasure to deal with.
★★★★★ 5/5
GoogleRedbrik - Professional and efficient.
This team turned a stressful sale into a seamless experience with constant updates and expert local knowledge.
I cannot thank the staff at Crystal Peaks enough.
The full team have all been amazing, especially Kathryn who went above and beyond to secure a sale for us.
We would not be purchasing our longed for property without her.
Thank you all.
Andrew & Beverley Brookes
Beverley · 22 March 2026
Agent replied · 22 May 2026
Thank you so much for this fantastic review, Beverley :)
★★★★★ 5/5
GoogleCan't praise redbrik enough. Can't believe how fast my house sale went through. It sold within 1 week of viewings!
I was kept In the loop through out the process. There was no pressure at all with signing up with them they allowed me to think about my decision which is what I valued the most.
Thankyou again to the team I would definitely highly recommend
Samantha · 22 February 2026
Agent replied · 22 May 2026
Such a lovely review to read - thank you Samantha. We're so pleased that we've been able to help with your move :)
★★★★★ 5/5
GoogleWe are plumbing and heating contractors that have worked with Houseman for the last couple of years. We’ve found them to be very organised and honest letting agents, always striving to do the right thing by their contractors, landlords and tenants. When we speak with the tenants on the job, they always say how friendly Houseman are and easy to communicate with. It’s a shame I can’t give 6 stars! ⭐️ ⭐️ ⭐️⭐️⭐️⭐️
Arron · 31 August 2025
Agent replied · 31 August 2026
Thank you for the review, it's a pleasure to work with you!
★★★★★ 5/5
GoogleWe can’t recommend Redbrik enough. We had our house up for sale last year for 5 months with a different estate agent and didn’t have a great experience, we ended up taking our property off the market and having a break from selling. We have dealt with many estate agents in the process of viewing houses and the only one that stood out for us in terms of customer experience, being proactive, communicative and organised was Redbrik. We were dubious as their fees are one of the most expensive but you really do get what you pay for. We put our house back up for sale with Redbrik and haven’t been disappointed. The marketing was amazing compared to before and really demonstrated our house in the best way enabling us to get 27 bookings for viewings in just 3 weeks. For context last year we had 11 viewing bookings in 5 months. We have sold our house in 3 weeks and had multiple offers, a very different experience to last year. All the team are very honest, helpful, friendly and just genuinely want do their best for the clients. Nothing has been too much trouble, the whole experience so far has been far more pleasant and much less stressful than last time. We have only just sold so are only part way through the process but so far we have been exceptionally happy and would recommend Redbrik to anyone looking to sell their house. The whole team at crystal peaks have been amazing working hard in the background but a special thanks to Nikki, Kathryn, Beth, Tom, Gemma and Tammy as these are the people we have dealt either personally.
Nicki-lianne · 22 May 2025
Agent replied · 22 May 2026
What an incredible review to receive - thank you Nicki! We'll pass on your kind words to the Crystal Peaks team :)
★★★★★ 5/5
GoogleI have just moved into my dream bungalow but we have had hurdles all the way with our buyers. Kathryn, our sales negotiator should be made prime minister with the way she has dealt with the sale because its not been easy but she has tried so much for it too happen knowing how much we wanted it . I will never forget the help she gave us and definitely without her we wouldn’t have succeeded. Thank you so much Kathryn and Redbrick, you have been beyond amazing
Gillian · 22 May 2025
Agent replied · 22 May 2026
Thank you for the glowing review Gillian! We'll let Kathryn know she should run for PM! :)
★★★★★ 5/5
GoogleTammy has been absolutely fantastic throughout the process. She has been incredibly helpful, always responsive, and provided great advice whenever we had questions. Her professionalism and friendly approach have made what can often be a stressful experience much smoother. We truly appreciate all her efforts and wouldn’t hesitate to recommend her to anyone looking for an estate agent who genuinely goes the extra mile. Thank you, Tammy!
Jack · 22 May 2025
Agent replied · 22 May 2026
What a fantastic review Jack! Thank you so much. We'll be sure to pass on your feedback to Tammy :)
★★★★★ 5/5
GoogleMichael was fantastic to work with from start to finish and seamlessly managed the entire process end to end to ensure everything kept moving. To be honest, the whole team were fantastic to work with and I would highly recommend them - thanks again!
Carla · 27 November 2025
Agent replied · 27 August 2026
Good afternoon,
Thank you so much for your kind review.
We’re happy to hear that Michael provided such good support throughout the entire process, ensuring everything ran smoothly.
It’s also good to know the whole team made a great impression, we'll be sure to pass on your comments.
Thanks again for your thoughtful words.
Warm regards
Balgores - Brentwood
★★★★★ 5/5
GoogleMichael and the team supported us recently when buying our first house. They were really excellent. Patient with all our queries and always going the extra mile for us. Thank you guys for helping us settle in our new home!
Ben · 27 August 2025
Agent replied · 27 August 2026
Good morning,
Many thanks for leaving us a review. We'll pass your kind feedback onto Michael and the team.
A huge congratulations on completing your first home purchase.
Many thanks,
Balgores Property Group
★★★★★ 5/5
GoogleRaphael and Emma were very helpful and made the whole process really straightforward and simple, they provided loads of helpful information at every stage - by far the best experience of renting a property we've ever had!
Molly · 31 August 2025
Agent replied · 31 August 2026
Thank you for the excellent review.
You have been a pleasure to work with. Emma and I wish you much peace and happiness in your new home.
★★★★★ 5/5
GoogleA huge thank you to Michael and the rest of the team. Even in a chain we’ve exchanged very quickly, all down to Michael chasing everyone up and keeping on top of it all. Thanks Michael!
George · 27 August 2025
Agent replied · 27 August 2026
Good afternoon,
We’re delighted to hear about your positive experience with Michael and the team at our Brentwood branch.
Rest assured, we will pass on your kind feedback to them.
Thank you for taking the time to share your thoughts!
Best regards, Balgores Brentwood
★★★★★ 5/5
GoogleWe work with Houseman as a cleaning contractor on a number of end of tenancy jobs - what stands them out for us is that they are professional, flexible, understanding and provide clear, concise instructions and information on the properties in question, and clearly have high standards in terms of tenants - a pleasure to work with
Mark · 28 February 2026
Agent replied · 31 August 2026
Thank you for the excellent review. We value our business relationship with you.
★★★★★ 1/5
GooglePaul, the director of Aisworth Lord Estate, highly recommended a surveyor he used regularly & trusted, for a property we'd offered the full asking price on.
When the surveyor's report came through claiming it was not a mortgageable proposition, he instantly changed his mind about him. Paul said we should overlook the opinion & the identified repair work over 75k. Paul advised that we should now fork out for another surveyor for a 2nd opinion.
His advice is comical. It gets better!!
He took a deposit of 5k from us, explaining at the time that it was just a goodwill gesture to show we were serious buyers. After the report came through, we told Paul on 29th Sept, that we can not proceed, we asked him to return the deposit.
Paul was now not forthcoming with communication, so my wife gave him a 1star rating. The communication instantly improved, she received an email threatening her with legal action for rating him. The prison attire is definitely not for her. 😆
Paul claimed on 5th Oct, that he's been in talks with the vendor to prevent us from losing our deposit. My wife has trust issues when it comes to him & insisted we visit the vendor. It pains me to say it, she was right! On 8th Oct, the vendor confirmed her suspicion.
We decided to confront Paul in person today. When asked why he still has our money, he said he would be transferring to the vendor this week. 🤔
Paul said he was hoping to negotiate, he could offer us deal so we wouldn't lose our deposit. We asked him what he proposed. He's response "why don't you buy half the premises it would cost less". I can't stomach this man.
My wife entertained him & asked for the price. Paul said 75k.
Now for simple maths
Surveyor valuation = 100k full premises
Half premises =50k
Paul's DEAL for half premises =75k
I wonder if Paul failed maths
Now for simple maths:
Surveyor = 100k for full premises
Half premises = 50k
Paul's DEAL for half premises = 75K
I wonder if Paul failed maths
Mubin · 18 November 2024
★★★★★ 5/5
GoogleAlways helpful, Always willing to offer a solution (especially Joe) would highly recommend in your property journey, nothing was ever too much.
E · 27 August 2025
Agent replied · 27 August 2026
Hi,
Thank you for your glowing feedback following your recent experience with Joe and the team. We'll be sure to pass your feedback on to them.
We really appreciate you recommending us.
Kind Regards,
Balgores Property Group
★★★★★ 5/5
GoogleI was very please with how everything went with my quest for finding a place. Emma and Raphael were very helpful and I would definitely recommend them to anyone looking for a smooth ride when it comes to navigating the housing market. Thanks guys
Sinenhlanhla · 30 November 2025
★★★★★ 5/5
GoogleWe have worked with Emma and Raphael from Houseman for 8 years and in that time we have found them extremely responsive, acting responsibly on behalf of the tenants and the landlords be it moving in, moving out or issues that occur during …
Steve · 31 August 2024
Agent replied · 31 August 2026
Thank you for the five star review.
You are a pleasure to work with.
★★★★★ 5/5
GoogleStayed with the team for three years. Highly professional and they know the ins and outs of managing a property which made things straight forward. Checkin was smooth and handled over the video. Any amendments were made and the team is very …
M · 31 August 2024
Agent replied · 31 August 2026
Thank you so much for the positive review.
You have been an excellent tenant and a pleasure to work with.
We wish you and your family peace and happiness in your new home.
★★★★★ 5/5
GoogleI just want to say a big thank you to the team at balgores in Brentwood, Jamie in particular for supporting the sale of a home.
They were always professional and guaranteed me a smooth sale and thats exactly what they delivered.
I will definitely work with them again and recommend to anyone that needs it.
5***** service ✨️
Thank you 😊
Kelly · 2 September 2025
Agent replied · 27 August 2026
Good afternoon,
Thank you for your 5* review.
We love hearing positive feedback from our clients and we will pass your kind words along to Jamie and the rest of the team.
We really appreciate you taking the time to provide us with feedback.
Thanks again,
Balgores Property Group
★★★★★ 5/5
GoogleI cannot fault the service I received one bit. The Houseman team made my moving process stress free from start to finish. From the viewing with Raphael, to the referencing process with Emma. They were amazing. Emma was polite, professional …
Alisha · 31 August 2024
Agent replied · 31 August 2026
Thank you for the five-star review. You have been a pleasure to work with.
Emma and I wish you health and happiness in your new home. Raphael
★★★★★ 5/5
GoogleOur property was a long time on the market but when a buyer was found Hannah Wilson handled things from there on. She kept us informed on everything that we requested but was especially helpful on bringing forward the exchange of contracts date. She obviously worked hard to achieve this for which we are very grateful. It is now in the hands of both solicitors and Hannah can do no more. Thank you Hannah for a job well done.
John · 8 December 2023
★★★★★ 1/5
FacebookSTAY WELL AWAY!!! ABSOLUTE CON ARTIST scammed me out of my deposit. Along with thousand others.
2week before I left the property Paul came out to do an inspection everything was fine said nothing needed doing. I handed my keys in he said I'll be getting my deposit that week. Didn't happen. Had no contact since been ringing every day to be told of someone else there i m not getting it back because of something that was already like it was wen I moved in. Iv put a post on a local group to find out I'm not the only one who this had happened to there's hundreds.
Lis · 2 July 2014
Agent replied
All the reviews have now been removed by Ainsworth Lord from their facebook page. This is how they treat YOUR honest feedback. We have to stand together so they dont get away with what they have done. They are manipulators and this how they see your feedback. They ignore or delete it! Therefore let's take the discussion here https://www.facebook.com/AvoidAinsworthLordEstates/timeline
★★★★★ 1/5
FacebookPaul is the most deciving person a wil ever meet when a was not working and on my own with my daughter he conned me out of 840 pound said a could rent a property for a certain amount then changed it without tellin me which left me in the crap he needs bringin down a have never seen my money again and he plods on in that business like he owns it well he dose but not in his name as his assistant told me it has to go in his wife name as he declared bankrupt so more scammin not only tennants but the country digusting he is going to get what he deserves one day he thought a was stupid by changing all the paper work but a found a loop in the paper work to prove he did it behined my back the whole company is a sham and never in my life do a want to see that man lucky am on my feet have a good job and working hard he could have good tennants if he were a con airtist arghhhhhhh ad give no stars if a could everyone who wants or is apart of ale should take the properties off them that would leave them high and dry give them a taste of what it's like to b left out and in the gutter and nearly homeless with a baby
Kayleigh · 28 May 2014
Agent replied
Excellent well done.
★★★★★ 5/5
GoogleI was very impressed with Anthony from Ainsworth Lord. He gave great advice and was professional and courteous throughout all my dealings with him. He carried out all the viewings and was able to secure the full asking price on an elderly family member’s property, in the space of just one week. I would definitely recommend Anthony to anyone selling a property. Thank you Anthony for all your hard work.
Nicola · 17 March 2021
Agent replied
Hi Nicola, Thanks so much for your review it means so much! We pride ourselves in our professionalism and experience runs through the family. We wish you all the best. ALE Team
★★★★★ 5/5
GoogleExcellent service throughout..
Never fails to impress the care , time and effort they all put into the whole process..
Thanks again
Karen · 22 February 2026
Agent replied · 22 May 2026
Thank you for your review, Karen ❤️
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