Trusted Agent profile · Blaby
★★★★★
768 reviews across 1 platform
1a Lutterworth Rd, Blaby, Leicester, LE8 4DW, LE8 4DW
Duckletts Letting Agents's office in Blaby, at 1a Lutterworth Rd, is rated 1.7 out of 5 across 768 reviews on 1 platform.
Every review we hold for the Blaby office, from every platform, shown as written. First names only.
2/5
TrustpilotAvoid if you can
The valuer seemed to be a good person to chat but I would question his professional judgement. He undervalued ( compared to THE well respected local agents) the house without any justification. It didn't affect the end result as I was just switching the lender. Would have lost the property had I been a buyer.Yes he works for lenders for a measly fee but where was his professional judgement?
1/5
TrustpilotUnbelievably bad experience
Unbelievably bad experience. We have been let down massively multiple times. We had major health and safety issues, unusable toilets for 2 months and we only heard promises.We had to contact Private housing at the city council to get them to do something. Unreliable would be a compliment for them. Do not use these people, seriously.I can keep going with how many problems we had but there is no point. Their ratings say it all.
1/5
Trustpilotunhappy tennant
Renting my first property with them, was told it would be finished for the day I got my keys, 5 weeks later I’m still waiting for my cupboard doors to be fired, my shower to be fixed and the nail sticking out of my banister to be removed. They’re quick enough to take the rent out of my account although they put me in arrears as they never took my account number for future payments.
5/5
TrustpilotGood service by Scott in Colchester
Really good communication by Scott and his team in Colchester. They were efficient, encouraging and helpful and knew their stuff. Thank you!
3/5
TrustpilotBeware hidden charges
Reasonably easy ride but no real surprise as a first time buyer and a chain free seller. Very annoyed at extra charges that were on back of the very small print in the contract, which were not pointed out and we assumed that buying a fixed fee service would be exactly that!
1/5
TrustpilotPoor service Canterbury office in kent
10 weeks only one viewing,agents who seem inept not doing anything to try to sell,price is not to high so should have interest AVOID AT ALL COSTS if you want to sell your house,Get more action from a stuffed dog
5/5
TrustpilotReally good would happily deal again
Really good would happily deal again. Highly recommend Claire the manager. Such a smooth move. Stress free. Highly recommend. Brenda
1/5
TrustpilotJoke of a company
This company are an absolute joke...rude surveyor came and walked in with the smallest of introductions, spent 10 minutes in the house and walked out with the parting words, “the bank will be in touch”. Undervalued the property based on 2 RICS reports we paid to have over the past 18 months and now affecting our mortgage. Do not use. Apparently their valuations are “Law”. Laughable..! Can I do a minus review..?
1/5
TrustpilotFake marketing to gain personal data
They put fake properties for sale on Rightmove, using this way to gain personal data from customers. Don't understand why this kind of low value providing companies exiting in the market. Full of scammer and scumbags. Don't deal with them if you can avoid at all! Especially the branch in Warwick, absolutely disgusting.
5/5
TrustpilotHighly recommend 😊
They where excellent especially in the times we are in right now, Ross and his team are superb ! Highly recommend 😊
5/5
TrustpilotExcellent
Everything was like we agreed from start to conclusion. Professional staff. Didn't have any problems whatsoever. Always available. Thank you for your help, especially to Nicole
5/5
Trustpilot5 Star
I cannot recommend connells enough. The whole process has been seamless from buying a new home and selling ours. Liam especially has always been there for any questions we have and nothing is too much trouble. Definitely 5 star service
5/5
TrustpilotLiam Kerr
Liam Kerr, from Bicester connells, was incredible, he was very diligent to his job and went above and beyond for us! Really appreciate all your hard work.
1/5
TrustpilotAwful Service
Terrible service, rude and constant lies.There's a reason the Trustpilot is currently below 2 stars.
1/5
TrustpilotSHOCKINGLY POOR
Just glad I didn't sell through them (their Basingstoke branch anyway). Whilst trying to view properties I spoke to several male staff and found them to be unhelpful to say the least. They came across as jack the lad cowboys, who couldn't be bothered to return calls. I could say lots more but there's little point. Having reviewed the other negative feedback they've received it appears that they don't take notice. BEWARE SELLERS, AVOID THIS LOT
1/5
TrustpilotI rented my house in dudley staff…
I rented my house in dudley staff rented my property to ccj peoples and I waited 2 years I lost 2 years rent because of unexperience staff they don't know what they are doing also not helping the landlords and they serve section 21 without providing documentation I wasted 4 another months because of unexperienced staff don't bothered with connells thanks find local agency
1/5
TrustpilotFound the Filton office closed (Covid)…
Found the Filton office closed (Covid) sign on the door explained and left a phone number. I phoned the office number and could hear it ringing from outside. I could also see someone at his desk. He obviously had something better to do than answer the phone. Not the people I want to do business with. Didn’t even phone me back. Will not waste my time here again.
1/5
TrustpilotWorst estate agent ever dealt with
Worst estate agent ever dealt with. (Plymouth) Was pleasant before I rented a property, seemed friendly and from the moment I had the keys, they were shocking. Poor service, could never get hold of the letting agent and when I did, I would have to wait almost a week for a reply... and the amount of information they pass on is absolutely disgraceful. Avoid if you can
5/5
TrustpilotI would highly recommend Connell’s…
I would highly recommend Connell’s kings Heath. They were professional and pleasant throughout the whole of our sale.
1/5
TrustpilotWorst estate agent ever
Worst estate agent ever. Wish I had read the reviews before using them.They gave me ad advice as to how to market the property and gave meno feedback on viewings I had to chase them all the time.The property only sold when I ignored their advice. They admitted they only tell clients part of the feedback. The only thing they were efficient at was presenting a bill for appalling service AVOID THIS AGENCY
1/5
TrustpilotPut a bid on a house
Put a bid on a house. Went to best and final offers. Subsequently found out despite bidding £10,000 more than other party and in better circumstances (no chain, mortagage agreed etc) we lost out. Turns out it was due to estate agents knowing the other buyers and wanting to give them a cheaper sale. Lied to seller about our circumstances to m to approve other buyer. Cowboys stay clear
1/5
Trustpilotbad customer experience
They do not update the status of the properties on the website and other platforms. Wasted my time enquiring unavailable properties. Nearly all of the property I enquired were no longer available. Also I think it is dishonest that they said the price written was for an unfurnished apartment, yet on the website said the apartment is furnished.
1/5
TrustpilotI’m so glad I’m not the owner of this…
I’m so glad I’m not the owner of this branch the closed sign is on the front door and the two staff that are working are sitting on there mobile phones, just walked passed 1 hour later and still on her mobile phone texting, very productive office. I would suggest who’s in charge of paying these staff start tracking there hours of no productive work
4/5
TrustpilotGreat help for a first time buyer
Isabella and Sonny were a great help for me when buying my first property. Would certainly recommend
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