Duckletts Letting Agents Blaby reviews

★★★★★ 5/5

Trustpilot

Mr Gordon

I have been dealing with this local branch for almost 5 Years! Natalie Bates in particular has been fantastic! always going that extra mile to help.I have a property in Digbeth Birmingham who this branch have manage fully for a number of years.They stated from the outset they had waiting tenants for this area, and have not disappointed. My Apartment has never been empty during the time they have looked after it.I would most certainly strongly recommend this firm.So impressed with them for my personal requirements, that I now have a relationship with them on corporate basis too.

Julian · 16 November 2016

★★★★★ 5/5

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Happy buyer and seller

In my 20 years of buying properties throughout the country I have bought and sold lots of properties and I would like to thank the team at the Wolverhampton branch along with it's staff who I have dealt with for many years. I just want to say they stand out as the single best team I have dealt with during this time. This would include some of the biggest property companies in the country. Well done guys and thank you.

Mr · 22 October 2016

★★★★★ 1/5

Trustpilot

Sittingbourne Branch AVOID AVOID AVOID

Brand new company, unfortunately has come to town. Loud speaking, cocky know it all sales, unreliable mortgage advisor who can't be bothered to return a customers phone call, so you really think I'm going to a) give you £500 for setting up a mortgage and b) let you in my front door to give me a market appraisal - when you don't return calls and emails?? I hope all the other estate agents in town read this and it spreads how awful and unreliable you really are. And this really boils down to the general manager who ever you are. Bad news spreads quicker than good!!!

Mr · 20 October 2016

★★★★★ 1/5

Trustpilot

DO NOT USE - DO NOT CARE & BREACH GOVERMENT RULES

This is there worst experience I have ever had in terms of a letting agency. Branch don't care as pass buck to property management company who also don't care. They said here's your landlords number and deal with it. Thankfully we had a nice landlord but who knows why he would pay them a fee. Despite repeated warnings about breaching government code for return of deposit - we still have not had it even though we had full agreement. Court action here we come - I think the other comments speak for themselves and sincerely hope management change their ways but unlikely.

Helen · 26 September 2016

★★★★★ 1/5

Trustpilot

Dishonest people

I had a very bad experience with the staff at one of the Oxford branches. Branch manager was very dishonest from the beginning, mortgage adviser was not interested in any communication once she received her money which was upfront. I am not surprised to see the rating and review which they have got. All they want is sale at any cost and once they get their money, they don't care.Lesson, never trust any words from these guys unless you have it in writing.

Aziz · 7 September 2016

★★★★★ 1/5

Trustpilot

BASINGSTOKE BRANCH - DISGUSTING SERVICE AVOID AT ALL COSTS

Shameful behaviour by all the staff here. No interest in letting us view a property all they wanted to do was come and value ours. Pushed and Pushed until eventually one smarmy agent arrived unannounced and basically told us that unless we let them value our house and sell through them they wouldn't let us view the property we wanted to look at. Finally booked us a viewing and then didn't turn up or tell the homeowner we were going round which left us stood on a sellers doorstep all feeling a bit awkward. Full of lies, every time we spoke to somebody it was more lies. They most arrogant and unprofessional people I have ever had to deal with.

T · 25 August 2016

★★★★★ 1/5

Trustpilot

aviod at all costs

First impressions on this company were great. Friendly staff & very informative. Once we found a property we liked negotiations started. The estate agent wanted this done over the phone.. cut a long story short we offered just a little over our budget with the promise of the house being taken off the market and future viewings cancelled. Once the offer was accepted i emailed to find out if the viewings had been cancelled and i got no reply for 5 days! We phoned the agent and he assured us things were ok even gave us some advice on a solicitor. 45 minutes later he phoned and said 'no easy way to tell you but you've been out bid, im so sorry, it came from someone who saw the house before you, it was from another branch i didn't even know the viewing took place they have offered 5k more than you so lets just get all the final figures together and put final offers on the table' I was devastated and angry as on the phone 5 days before he led me to believe that the house was ours! We had been gazumped! He knew that we was already pushing our budget and he was trying to squeeze more out of us! I emailed and explained that 5k was too much and our final offer would be the one we previously agreed on and do you know what.. i didn't even receive an email back! nothing! Disgusting customer service! I do not believe the offer came from a buyer who saw the house previous to us. I do believe that the viewings went ahead on that saturday and the offer came from there! Greedy Liars. They lead you to believe lies. Im glad that the sale didn't go through though actually as i can only imagine the hassle we would of had with them! We have now found another house & offered with another estate agent and once our offer was accepted the house has been taken off the market like they promised. See not that hard is it connells...

Belle · 4 August 2016

★★★★★ 1/5

Trustpilot

Disgraceful and dishonest service

We was going to buy a house with these chimps. Certainly would never buy or sell with them again. They didn't pass on correct information. Also lied to us on occasion and when I pulled them up about contradicting what they said they could only apologise. Their misconduct is one of the reasons we lost the house in the end and 3.5 k out of pocket due to them allowing gazumping. I received an email apologising for what happened because she couldn't sleep at night knowing that we did nothing wrong. (Guilt talking there) they are not very professional either. They promised to take the house off the market but then changed their mind. As the sale was going through our anxieties were high because it was still for sale on the open market. They promised no one would view it and they wouldn't accept any offers however they did do both! Not very happy with this company at all :(

Nicola · 3 August 2016

★★★★★ 1/5

Trustpilot

overall poor service

I sold my property with the Kent branch, I would avoid this company at all costs, they recommend I except an offer under the asking price as the customer was a cash buyer. We agreed to this as we was moving 300 miles away and had a property all lined up. The buyer was not a cash buyer and they strung us along for months before finally admitting the purchaser was waiting on a Morgage. When ever you phone they fob you off, I was so sick of this one day I went to the branch and called them whilst standing outside, I asked to speak with my agent and was told he was out of the office for the rest of the day, although I could see him though the window sitting at his desk. We have now moved but the whole experience was stressful from start to finish and the £3k fee charged was not worth the service we received, this company just does not care about the customer.

Ashleys · 16 July 2016

★★★★★ 2/5

Trustpilot

Letting service is incredibly poor

I have just let with connells - poor service, lack of guidance, keys didnt work, and they told us we had to sort this our ourselves. Whenever I have walked into their branch (considering there are at least 8 people that work in that branch) no one jumps out of their seat to offer assistance, and I have been made to feel like a nuisance. When signing the contract, we sat in silence and a stressful experience was made to feel even worse. I would avoid using them again in the future if I could and would never recommend them. Future landlords, beware how they are treating your tenants.

EB · 24 June 2016

★★★★★ 1/5

Trustpilot

We had an appointment with an agent to…

We had an appointment with an agent to value my father's house. He is going into a care home and we have to sell to pay the fees. We waited and waited and no one turned up. No apology or communication even though I've contacted them. Leave well alone there's better in the area so use them. Unproffessional

Peekycat · 25 January 2023

★★★★★ 1/5

Trustpilot

Very poor customer service

I would not recommend anyone to rent through this agency, the lack of communication is outstanding, they do absolutely nothing for the fees they charge and leave you to deal directly with the landlord. At the end of the tenancy, they expect you to read through a 40-page document to find 2 lines on page 10 mentioning that you are responsible for cancelling! Once they have your money they charge £25 for the privilege of waiting over a week until they even process your refund and then it takes 3-5 working days for this to clear.

Not · 10 May 2016

★★★★★ 5/5

Trustpilot

connells maidenhead

Put my property up with a few agents in maidenhead till I found connells. A friendly welcome approach was given when walking into the maidenhead office. Spoke with a gentleman who is manager of the letting side. Tooked details down from me and asked if he could go around asap to photograph and start marketing my property. The advertising on rightmove was excellent compared to the other agents. Al found a tenant for me withen a week being with connells. The best experience and services I have had for a very long time. Great work connells letting team in maidenhead.Will be using them in the near future.

Mr · 25 March 2016

★★★★★ 1/5

Trustpilot

Not happy with customer service

Not happy with customer service. Haven’t rented with them since 2019 and yet they haven’t removed my details from the system as I asked, so I’m always contacted by either emails or phone calls about the landlord wanting to view the property or maintenance wanting to books slots to inspect/ run tests. Iv emailed a few times now to have my details removed as not living there but it’s just ignored.

Zoe · 29 March 2021

★★★★★ 1/5

Trustpilot

Another scumbag estate agency who overvalue to get your interest

The plymouth branch came to see my property and I was given the whole shpeel about how they give a proper valuation and wont over value blah blah blah. After recieving my valuation of £199,000 I decided to list with them and called the rep. She thought I was another customer they have listed from the same road as as i live in and proceeded to tell me about the bookings she had for viewing. She hadnt told me about this listing when speaking to me. It wasnt in her resaerch pack. This house was larger than mine and in better condition at £190K!!! The £199k valuation was deliberatley there to flatter me, rub my ego and get me to list... there is NO WAY my property would have stood a chance at that price against my neighbours at £10k less.... When challenged she said the market had changed due to supply and demand...WHAT!!! IN A WEEK!! What do you think I am an IDIOT!! And why wouldnt the neighbour have listed at £210k if my valuation was as she insisted, correct....scum bag estate agents, hell bent on nothing but earning commissions and collecting listing fees... Get lost connells.

Sean · 1 February 2016

★★★★★ 1/5

Trustpilot

Kingsthorpe - Poor trading against the law

Viewed a property and didn't think it was worth what it was going by the work that was required and similar house on the same street on by another agent. Emailed a price wiling to pay only for the branch manager to tell me that the price would not lead to good negotiation. Hows that then? I had to state the law before they would send over the offer to the client, they are middlemen thats all and legally obliged to promptly pass on all offers. Poor service from them, had friends who all say the same both before and after purchasing property. I wouldn't use. They also try and force financials which is also against the law, if they do this speak to the trading standards and obundsman, it is the only way they will learn, they are owned by a building society so propably want you to get a mortgage through them!

Mr · 26 January 2016

★★★★★ 1/5

Trustpilot

SCAMMERS

SCAMMERS! They force you to transfer £220 to reserve property that you're planning to rent, calling every 30 minutes asking if you made a transfer and forcing you to do it faster. However, after you do that, they say that you're not applicable for the property and no refund you. No property, No refund, No support. A TRUE LEGAL SCAMMING SYSTEM. PLS AVOID AND REPORT THEM

James · 9 February 2022

★★★★★ 1/5

Trustpilot

Disgusting Company who hold onto deposits

They where told over two weeks ago to realise the deposit to me by the TDI. Instead they ignored the request and said it was an admin error. When I contacted them after several attempts they promised me it would be no later than Friday. Not only has it not arrived, I am now being told it has not been processed. If I had not chased they would have still done nothing. Even though they can send the money today they won't. I have now been told Wednesday. This is not there money it is to cover rent arrears. I will never use them again I will just register the deposit with the tds directly so they can no longer make money from i

Suzanne · 16 October 2015

★★★★★ 1/5

Trustpilot

Worst estate agent in Basingstoke

This is by far the worst estate agent in UK (Basingstoke branch)! They never answer the phone, they don't call back, they sit on offers for days and do nothing with it. When you manage to speak to them it is impossible to have a sensible conversation as they will make it as difficult as possible for the customer to make an offer, I wonder if there is any interest behind it...they also push hard for their worthless packages as they want to make an extra £1k or as much as they can on their poor services and if you do not comply they fob you off....it doesn't surprise me as the office manager is the worst of the bunch. After the whole confusion they also don;t enter the correct details in their system and waste your time to call you for nonsense offers...don't go anywhere near them!

Mike · 22 July 2015

★★★★★ 1/5

Trustpilot

Southampton/Shirley Branch

We rented a flat in Southampton. Few weeks after getting in the flat they told us there were people coming to view the flat.... So we realised the flat was on the market to be sold (They were hiding it!).The staff in Shirley (southampton) branch have always been rude on the phone, useless and they don't care about the customers. They just contact you when is about money.DISGUSTING and USELESS PEOPLE, DISGUSTING and USELESS AGENCY.

Albert · 28 November 2019

★★★★★ 1/5

Trustpilot

Disgusting customer service

Completely unpolite staff, they forced me to provide my personal details just to view a property and they forced me to call instead of using email although I believe we are in the XXI century. I was also ensured my email was not going to be used for marketing and guess.... next day I had tons of Colonnells emails in my inbox. Awful experience. Glad the house was awful, too as I didn't have to deal with them anymore.

Arman · 28 July 2016

★★★★★ 1/5

Trustpilot

I booked a viewing of a 1 bed flat in …

I booked a viewing of a 1 bed flat in Fishponds, Bristol. After receiving no confirmation I called the office on the day to confirm, they had me on the system and said they would send me he details and see me at the viewing. When no one turned up after 10 minutes I checked zoopla to find a contact phone number to see the property was listed as no longer available. Really poor customer service,waste of time.

Sarah · 26 September 2017

★★★★★ 1/5

Trustpilot

The worst Agents ever!

The worst Agents ever!Try to avoid them as they are totally unprofessional and will try to charge you some ridiculous amounts of money. We decided to let our property through them going for the full management and after 3 mouths we ended up without any payment received, as they were saying the money are bouncing back! At the moment going through endless complaints procedure! What a joke this company is ! Bunch of unprofessional people! AVOID AVOID AVOID

Lidija · 24 July 2017

★★★★★ 1/5

Trustpilot

Absolutely terrible service, a waste of money

How am I giving them money to 'manage' a property when they do little to no work. I wish I had the confidence to charge for a service and then did absolutely nothing. Kudos

Jason · 20 July 2024