5/5
TrustpilotEllen Gynn
We received excellent advice from Ellen Gynn at the Wellesbourne branch, she made the whole journey pleasant and extremely easy.
Trusted Agent profile · Blaby
Connells Blaby reviews
★★★★★
1,596 reviews across 1 platform
8-10 Leicester Road, Blaby, Leicester, LE8 4GQ, LE8 4GQ
Connells's office in Blaby, at 8-10 Leicester Road, is rated 1.9 out of 5 across 1,596 reviews on 1 platform.
Reviews
Every review we hold for the Blaby office, from every platform, shown as written. First names only.
Trustpilot2/5
TrustpilotPoor Experience
We used them via Persimmons home exchange. The initial valuation and communication with them was great as they want to get your custom. They were meant to phone us/ email about our house listing so we could proof read it before it was put on the market. They listed our house as leasehold and made up information about this lease.. The property is freehold.. 🙄 we contacted them about this and they said it takes a week to amend it on the website. 2 weeks later it is still currently listed wrong.Anyway, this probably lost us quite a few potential buyers but luckily we also had our house listed with a local estate agent who marketed our house correctly and we sold within a week with them!
1/5
TrustpilotI was a prospective tenant for one of…
I was a prospective tenant for one of the properties listed with them. They cancelled a viewing 2 hrs before the appointment saying the house was having 'some work done'. We rebooked the viewing for 2 days later and I called on the day of the viewing to confirm some details about the property. It was only then that I was informed that the property was not available. They had not bothered to contact me to cancel the viewing (was meant to happen in less than 2 hours). They did not apologise and were actually quite rude. I don't trust them at all and wouldn't be surprised if the information I was given was untrue. I would not recommend them!
1/5
TrustpilotThe worst agency I had to deal with…
The worst agency I had to deal with very disappointed and I would not recommend it to anyone!The letting agent Lauren Galway’s very rude and discriminating person!she asked me about my share code three times and than after that asked me for a BRP card!after giving her everything at the very end she said that we can’t have the very deposit option!Never ever I’ve been treated like that in this country
4/5
TrustpilotLilli Cox was very responsive to all…
Lilli Cox was very responsive to all questions and queries. Her second in command - Oliwia was also helpful in responding when Lilli was unavailable. Thank you for all your care and attention!
1/5
TrustpilotI do not recommend
This agency performed a sales and rental valuation at my property. After the total renovation of my house was estimated at £1,600 per month as renting price. Using any website that rents houses in my area the monthly price is around £2,000 in lower standards. The hours in which you can receive apointments are between 8:00 a.m. and 2:00 p.m. When I asked about later hours, I received the answer that I had to take a day off from work. The agent was very young and his behavior was unpleasant.I must add that I had a total of four agents. I received quotes of £2000 pm or more from three of them.
1/5
TrustpilotCommunication is appalling
Don't expect anyone to pick up the phone if you have a query. Once you manage to find someone who accidently does they will refuse to give escalation Manager details. Don't expect them to adequately staff their offices. Even their Area Managers follow the same corporate line of hiding who their Manager is to avoid them finding out what a poor service they provide. DO NOT USE THEM.
1/5
TrustpilotExtremely rude
Extremely rude, asked if I had building regs for a partition wall. Which is completely incorrect. Valued a 3 bed flat in London at less than a studio rate. On top of that absolutely rude, unprofessional. Please if you bank/ lender has used them try to use someone else. They are awful and will treat you like you owe them something.
1/5
Trustpilot*DO NOT USE THIS COMPANY UNDER ANY…
*DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES*Connells solicitors, Conveyancing Direct, should never be used, they have cost us thousands of pounds due to their severe lack of urgency and complete ineptitude.Please do yourself a favour and just google them and see hundreds of terrible reviews, we wish we had, rather than just taking the recommendation of the mortgage advisor.- This company are absolute amateurs, often taking weeks to reply to basic requests via email, almost never answering the phone, and never having the answers you need, often forgetting what was previously stated in calls/emails and never giving timescales for when he would complete critically time sensitive tasks. - On several occasions our conveyancer lied to us about not receiving documents from the sellers solicitor and when called out on the fact he had received said documents would give us an excuse as to why he had missed it, never apologising or taking responsibility. - We went to Connells to buy our first house which had no chain. This seems to be a very common theme with Conveyancing Direct to never prioritise cases which should be simple with no chain - our conveyancer had zero urgency and at every step let us down, we had to put in for a mortgage extension and even then he didn’t inform us of the outcome until 4:30pm on the day it expired. - The lack of urgency meant that extension also expired and could not be extended again, meaning we had no choice but to apply for mortgage with far worse interest rates, which will cost us thousands extra over our mortgage term.- Our conveyancer was completely incompetent, having to ask his manager on every decision, the only half decent service we received was when he was on annual leave!
2/5
TrustpilotConnells
Connells - BletchleyTotally mess if they can’t do a valuation for 7days what’s are the viewing going to be like if you want to sell your home. Total shambles , booked then cancelled , rebooked then told it was an error they can’t make it , emails offering appointments they can’t make !! I don’t know who is in charge but they seriously need to get a grip ! Really not worth the hassle !
1/5
TrustpilotCancellation scam and a bunch of money…
Cancellation scam and a bunch of money hungry liars.My family have recently moved. We was going to go with Connell. They told us in person there will be no cancellation fees. We was only with them for 4 days. They are a bunch of liars. We wanted to cancel. It's been a few months now and they have only just sent an email saying we owe them. Trying to bully us into paying a cancellation fee that they said we wouldn't have to paid. You bunch of absolute liars
1/5
TrustpilotNot recomanding this company
Not recomanding this company! There is no transparency. They force your hand with the procedures, they fool you on you face and make you lose money just for the fun of it.Very crappy Agency with no ethics!No, no, no!
5/5
TrustpilotMary Kate was lovely and so helpful…
Mary Kate was lovely and so helpful really pleasant to speak to and couldn’t be of more help to me. Thank youKim
1/5
TrustpilotAvoid
Quite possibly the worst customer service (or lack thereof) that I have experienced. Complete lack of care and professionalism.
1/5
TrustpilotDO NOT PUT YOUR PROPERTY ON WITH…
DO NOT PUT YOUR PROPERTY ON WITH CONNELLS OR ANY OF THEIR AFFILIATED BRANCHES. They make next to no effort to sell your home and you remain tied into a contract with them. Even if you take your property off with them after 20 week period (yeah! 20 weeks + another month's notice. Most local agencies take your house off within 2 weeks if you ask them) and on with someone else, they will try to come after you for their fee if you sell to a person who's registered with them or viewed through them WITHIN THE PAST 2 YEARS. They are parasites. Hiding everything in the small print, they are making money out of people this way during a recession and a cost of living crisis! Research if your agent is with the Connells Group before signing anything with these crooks.
1/5
TrustpilotEx Branch Manager
Well. I can only speak as an Ex Branch Manager.Last time my Wife posted a review in a purchase of her friends place, via my account, I had a threatening letter delivered to me by the legal team.I called the number on the letter, was told to withdraw my Wife's post and they would drop matters.Honestly?As a Branch Manager, I was appalled at offers not being presented as I was supposed to "secure the mortgage business, conveyancing and a survey".All a money grab.If they write to me again asking me to remove my comments- I'll happily see then in Court. I have nothing to hide.Don't list your house with these guys.Trust meJust sold my house and not through a bully tactic.A really nice Agent.Wonder why I didn't use Connells?Odd right?
1/5
TrustpilotConells west bromwich
Conells west bromwich. Terrible experience. Made an offer on a property and it was accepted by the homeowner. Property was never taken off the market and estate agent called Dean sneakily kept marketing the property and the homeowner then accepted a higher offer and then they wonder why everyone thinks estate agents are snakes.
1/5
TrustpilotVultures bordering on harassment
Viewed one house with them over 6 months ago and they keep calling from two different branches despite being asked to stop. The other branch kept harassing to do a home valuation even when I said we weren't interested and at the time I didn't want to be rude but they kept calling when I was at work so booked in a valuation to get them to leave me alone then cancelled it online thinking they'd get the message. But they kept calling so I stopped picking up. 6 months later they're still calling and it's really getting annoying so I answer and ask them to take me off their list thinking that's the end of it. But guess what, they keep calling. If I get one more call I'm going to complain to ofgem or something because this is getting ridiculous
1/5
TrustpilotDon't bother with the Lifetime mortgage
Don't bother with the Lifetime mortgage service. It's a waste of money.Other brokers will not charge you until the transaction is successful and at a cheaper rate.I honestly don't know what I paid for. You can easily get the quotes free with other brokers or searching independently and with connells you still pay the admin fee each time anyway for them to do the application.The deals aren't the best on offer either. I shopped around and found better deals in other areas and I couldn't help notice most of the better deals they recommended were owners of connells.Waste of money, shop around.
3/5
TrustpilotNot bad.Poor communication via email…
Not bad.Poor communication via email and phone.Would not recommend.
1/5
TrustpilotVery bad decision to deal with this…
Very bad decision to deal with this company,bad management, bad agency, bad communication, bad landlords,thay gonna create a very bad circumstances because they won't inform you of any change or charges. Only one word disgraceful 😔
1/5
Trustpilotslow to return your deposit, lack of transparency, unhelpful
I rented through another letting agency (Barnard Marcus - absolutely terrible experience), but for some reason returning the deposit was done by Connells (probably because they're all owned by Sequence). I had to call them and it seemed that otherwise the deposit release would've been stuck. They took another 2 weeks to release the deposit though there were no disputes or anything. Most of their co-workers try to brush you off if you call them to enquire. I'm sure this is not the way they are when they try to GET your money.
1/5
TrustpilotConnells Mutley Plain
We used Connells in Mutley Plain . Agent came out and gave us what we thought was a great valuation , so we decided to sign up with them . BIG mistake , check the tie in period / contract length , it was 6 MONTHS ! Over this period we had 8 viewings . We weren't satisfied and asked for dual agents to sell home instead of sole agent . Valuation agent said he'd get back to us after Monday morning meeting to give us reply . Waited 2 weeks and we're smooth talked into staying with them . We dropped our asking price by £25,000 after being asked to "work with them" . After several weeks we were asked if we'd consider a further final price reduction ...... Manager got involved and told me he would contact me in the morning regarding the matter of dual agents . We waited 26 days for a reply from the manager. We didn't get a reply, so we gave Connells 28 days notice to terminate contract.Beware of contract lengths BEFORE you sign the contracts and don't let them smooth talk you at your initial valuation . Right from the start , the manager stated that the air was a bit thinner at our price range....... Didn't fill me with confidence at all .
1/5
TrustpilotDon’t waste your time with this…
Don’t waste your time with this company. Because they never be in their words. Firstly, charge said if you don’t like the property then you will get your deposit back but after I call about property and refund that time they refused. Said you will not get your deposit back. So personally advice don’t waste your time with this fraud company. It’s waste.
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Questions about Connells Blaby
How many reviews does Connells Blaby have?
Connells's Blaby office has 1,596 reviews across 1 platform: 1,596 on Trustpilot (across the whole business).
What is Connells Blaby's rating?
Connells Blaby is rated 1.9 out of 5 across all 1,596 reviews.
Where is Connells's Blaby office?
Connells Blaby, 8-10 Leicester Road, Blaby, Leicester, LE8 4GQ, LE8 4GQ.
