Connells Blaby reviews

★★★★★ 1/5

Trustpilot

Steer clear of Connells

I called Connells in after going with a few other agents. They promised me the earth and delivered absolutely nothing. I decided to use Iamsold through them. What a massive mistake. They told me I could end it at anytime. I had two viewers in the first week, this wiped out my chance to use the cooling off period. I don’t even think they were legit viewers. After those two, not one other viewer in two months. Then when I tried to tell them my house is no longer for sale they said I had to give 21 days notice. They haven’t replied to any emails, haven’t given any feedback and my house is still in their website even though I’ve told them it isn’t for sale anymore. Steer clear of this company and I would imagine the many under their umbrella.

Christine · 19 June 2023

★★★★★ 1/5

Trustpilot

If I could rate it as 0 I would

If I could rate it as 0 I would. Renting with Connells always made my life hard from day one we moved in. I am pretty sure the Landlord hasn't got a clue about the customer service this agency gives.They left me with leaking radiators, taps, shower and toilet for months until I reported to the Southeastwaster. I have asked them to fix me and get the money for materials only but never said YES. (left me with a high water bill as they fixed those issues in 5 months)They left me for 2 weeks without hot water and heating in March. (Had to argue and ask for compensation, never been offered by them)They always point at something that you do or intend to do but never hear you.My last bit was when we had a property assessment and I got an email saying that if my door hangers will damage the door I will have to pay compensation. I mentioned to the guy who came regarding spots on the walls which keep coming up and we recently painted freshly everything, but absolutely ignored that fact, absolutely ignored that when we emailed in as well.I really hope that the landlord of a property on Chaffinch Drive one day can read this email, we do treat your property with respect and take care of it, fixing and painting where needed as if we fall Connellls will make things worse and more dramatic. If I rent again somewhere, I will surely avoid Connells

Vufik · 6 June 2023

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

AVOID AT ALL COSTS! Appalling service for landlords - never get back to you, called several times for simple requests and access to documents only to be passed on to the next person. No helpful response or care to resolve issues even after months of trying to get hold of them. Estate agents are supposed to be the working hands for landlords but we have only experienced trouble and now are dealing with a court case due to failures in compliance from Connells Lettings Team.

Ck · 9 May 2023

★★★★★ 1/5

Trustpilot

Rubbish service

Rubbish service and experience from start to finish! This company only want your money! They lie and don’t tell you the full picture when purchasing a property , we were told lies and seller was told other lies . They did not make the seller aware of our offer we had put in .They said no more viewings on property but would still do more , they lie a lot and twist words. .They do not call and update often and are not helpful at all in the slightest when you ring up. Staff members were shocking and not helpful at all.Would never recommend or use them again in the future!

Holly · 4 May 2023

★★★★★ 4/5

Trustpilot

Good

Was worried after reading reviews. house values exactly what I thought and approved for my additional mortgage borrowing which helped me get out of a tough financial situation and lie back on track. South west Scotland.

Deborah · 20 June 2025

★★★★★ 1/5

Trustpilot

Avoid

Wasted well over a year with these guys and got nothing but lies and false promises. Like others have stated, we had to chase for updates and they very rarely called back. Our case was managed by their then branch manager, Arif, who was a complete joke. When others took over our purchase they were no better. In the end, we lost our buyer and after over a year with these guys the sale collapsed due to their incompetence and lies. We did contact their head office and made an official complaint but they failed to follow it up. I would avoid this branch of Connells if you can....its agents like these that give estate agents the bad reputation they are universally known for.

A · 28 April 2023

★★★★★ 5/5

Trustpilot

Scott Hillsdon and the WATFORD branch.

Scott Hillsdon and his team at the WATFORD branch are excellent. We could not have asked for a better service. From start to finish they have helped us every step of the way and kept us up-to-date on our sale. Thank you so much guys for all your hard work.Kelly and Dan

Kelly · 24 February 2020

★★★★★ 1/5

Trustpilot

If you want 10 month rent arrears

If you want 10 month rent arrears, no help with eviction, no help to access your property (which was left empty for 4 months), lost management keys, and then 'attempt' to reclaim tenants deposit then go to this agency.one of the worst I have come across in a long time.senior management in this firm needs to changed

SUKHBIR · 2 September 2024

★★★★★ 1/5

Trustpilot

Connells recognised as part of the…

Connells recognised as part of the Biggest scams in History after a CMA investigation in 2011 nothing as Changed.In a recent letter to David Livesey, I requested an Internal Investigation due to Criminal Actions against me. David requested Legal Departments Niki Rowlands to carry out an Internal Investigation, she refused because she was aware of the Criminal Activity taking place. I have over 60 files and Documents to Prosecute this Firm. Which includes 3 False Witness Statements that they used in Court to mislead the Judge into robbing me.

Michael · 11 April 2023

★★★★★ 1/5

Trustpilot

DO NOT USE CONNELLS PLEASE!

DO NOT USE CONNELLS PLEASE!I tried to buy a property from connells (due to no other choice) and I failed few times, lost lots of money, time and effort. They are disrespectful, bulling, they are blackmailing you that they will not speak with the vendor if you will not use their mortgage advisor or lawyers. It is not only one branch, I had the same experience in a few different branches. TO ALL THE SELLERS: Please, please, please, do not use Connells if you want to sell your house! As a buyer, I rather to use other estate agency as these pathetic creatures are causing lots of stress, problems, delays and lack of communications. They lied the vendor in my case and they treated me very racist. When I spoke directly with the seller, it turned out Connells people told them that all the delays are due to us (buyers) and our... english! It's a joke, not an estate agent, they don't care about you. I hope (and wish) they loose all customers.

Gosia · 11 April 2023

★★★★★ 5/5

Trustpilot

Very happy

HiI recently sold my house with connells at wootton fields.I mainly delt with Rachel.i found Rachel to be very helpful and always positive she always kept me informed mainly on a daily basis.I would recommend her to anyone that is wanting to sell their house ask for Rachel .Thanks Rosa

Rosa · 28 July 2020

★★★★★ 5/5

Trustpilot

We used Connells (Horley branch) and…

We used Connells (Horley branch) and had Steve who organised everything from us, from the first viewing until the exchange everything has been very quick and easy (in within 6 weeks!!) I highly recommend Steve, answers emails straight away and doesn’t keep you waiting.Thank you

Heidi · 26 August 2021

★★★★★ 1/5

Trustpilot

Connells Lettings are beyond awful

Connells Lettings are beyond awful. Too many problems to list here, but the final straw is that they are refusing and dragging to release our deposit with no legal right to do so. They are basically gaining interest with our money sitting in their bank accounts no doubt about. The organisation is full of scumbags, racists and they are very unprofessional incompetence. 

Would have been so much easier to get our money back if it was not of Nicola Jacques the diabolical cow we could have got our deposit within days. DONT GIVE BUSINESS TO CONNELLS YOU WILL BE DISAPPOINTED LIKE EVERYONE ELSE

Biggs · 27 March 2023

★★★★★ 1/5

Trustpilot

SCUMBAGS, Connells is trying to take…

SCUMBAGS, Connells is trying to take every penny…Connells is trying to take every penny of our deposit from us. I’m still fighting to get my deposit money back in full. 

We paid a holding deposit, got through referencing etc and we were told to expect to move in on the 28th february 2023. They unlawfully requested deposit and rent in advance on the 20th feb. Always never sign a tenancy BEFORE you give these scumbags your money…

On Monday morning 27th feb 2023 we got a call from Connells to say that our keys are ready. We went to pick the keys and returned the keys the very same day coz the house was a tip inside. The walls were falling apart, the kitchen tap wasn’t working the ceiling had stains the chandelier in the lounge was hanging with one wire. We were all packed up ready to move out and we were so disappointed coz we had to pay double rent for 2 properties. 

Connell had no alternative for us, and we couldn’t find an alternative with a new agent. 

Now we have found property and the only thing holding us back getting the keys to our new home, is the fact that we STILL have not received our deposit. 

Nicola Jacques and Hamza keep telling us that the finance department have to go through a process which takes time. However this situation was caused by their total incompetence unprofessional and lack of transparency. 

Avoid this scumbag organisation and Nicola Jacques and her staff don’t care one iota about the customers keeping them in suspense all the time. I hope that Nicola Jacques and Hamza are enjoying their commission earned for deceiving a hard working family. (Scumbags)

I have made a complaint to their head office- claiming compensation from loss of earnings, cancelled SKY and no internet for 3 weeks. Connell and Nicola Jacques and Hamza caused some massive sheer distress to my family and l will fight tooth and nail to get some compensation. 

I’m off to the ombudsman regardless of the outcome of their internal investigations. 

Absolute scumbags. 

Ratings 0 - 5

Biggs · 21 March 2023

★★★★★ 1/5

Trustpilot

Would give 0 is it was possible

If I could give a 0 then I would. Never use this estate agent. They will only sell you a house if you use their in house mortgage advisor. My son has been threatened by this company after putting an offer in on a flat but refusing to use their mortgage advisor where they'll clearly get more money. AVOID THIS COMPANY.

Consumer · 13 June 2024

★★★★★ 1/5

Trustpilot

155 Branches Zero Customer Service!

155 Branches thousands of properties - hopeless customer service!Raised a complaint back in September 2023, and despite having raised this matter with the Group Managing Director Lettings, I still haven’t had anybody actually contact me to deal with this problem. Now call me old fashioned, but I would have thought that when this matter is raised with someone in his position, somebody ought to actually do something!!!

Barry · 12 February 2024

★★★★★ 1/5

Trustpilot

If you want to sell your house Don’t chose this company!

If you want to sell your house please don’t use this company. We have tried 2x to see a property. The first the vender cancelled the second time we were told the day we wanted to visit, they couldn’t because it’s office day and they aren’t allowed to do viewings. It’s a 2 hour drive for us and we have to get a few booked for the day to make it worthwhile driving. Unfortunately they just lost a potential buyer for a house that has been on the market a while. What a stupid non viable rule!

Charlotte · 8 March 2023

★★★★★ 1/5

Trustpilot

Appalling handling of tenancy deposit

Appalling handling of tenancy deposit, avoid

Abhi · 5 March 2026

★★★★★ 1/5

Trustpilot

Mortgage Services are Horrendous, don't purchase lifetime membership scheme!!

Purchased a property through Connells two years ago and felt obliged to use their in-house services to be in the best position to be chosen by the vendor as being in the best position to purchase as many offers were made on an open day. We used the mortgage services and paid £599.00 for the lifetime membership scheme for free lifetime advise and use of the mortgage brokers and mortgage business unit. We did a remortgage in October last year, signed and did everything we needed to do only to find that Connells had not been replying to Virgin Money emails and the remortgage wasn't finalised as the broker and mortgage business unit also provided our wrong details. We were not informed by Connells, the broker we were using was on long term sick leave and no one was monitoring his emails. The manager of the brokers in our area was less than helpful, she didn't appoint another broker to take over for nearly a month, bearing in mind we had now gone onto a variable rate at 7.5%, and we had also paid the £599.00 for access to brokers. The manager would not return calls even when asked to contact us by the customer service team, there was a data breach were were not notified of where all our personal details had been given to a completely random company that had nothing to do with us. Our experience has been appalling and extremely stressful having to undertake all the admin chashing ourselves and finding we had been lied to on a number of occasions. We will see what comes of the initial complaint we made in due course, be warned!!

Anthony · 24 February 2023

★★★★★ 1/5

Trustpilot

Find reason to take security deposit

I had a worse experience with Connells. I got a call for viewing in 1 hour, and they wanted to confirm in 2 hours. They wanted me to pay the security deposit on the same day by calling and following up with me several times. Finally, once the security deposit was paid, they started background checks. They didn't even ring my employer to verify my employment status but they claim, as they tried contacting him several times. An unethical company tries to take your security deposit with worse service. Their strategy seems to be rushing you, giving you no time to think and get money from you.

Preethi · 19 February 2023

★★★★★ 1/5

Trustpilot

I was about to write this comment and…

I was about to write this comment and realised people said the same. God knows how they are renting or selling properties. I called 50 times, different times and different days and no one ever picks up the phone. Estate agents are a joke in this country!Keep your dirty houses then, I will take my money elsewhere.

Matt · 1 August 2024

★★★★★ 1/5

Trustpilot

Awful letting agent!

Awful letting agent!! We've had no end of problems with the house we live in and have lived in for the past 4 years.Firstly the kitchen cupboard fell off the hinges with everything falling on top of me, when we have a 2 year old because the right hinges weren't used. Then we've had mould in the property that's been reported for months along with a built in wardrobe they can never get in contact with the landlady, who also sends out her partner to every repair ever needing doing when he's only a qualified electrician there's so many legal things that they violate.Now our downstairs radiators aren't working but upstairs is, along with already reporting that we don't get hot water through it comes through Luke warm.Back onto them again tomorrow!!!!

Tayler · 31 January 2023

★★★★★ 5/5

Trustpilot

Mortgage Service Consultant Extraordinaire

All I can say is WOW!!! Carl Montgomery (from the Swindon North branch) helped me with my mortgage and what a dream he was to deal with. What we thought would be a nightmare when our original house fell through, was dealt with by Carl in such a professional and incredible manner. He made me and my girlfriend feel so at ease during the whole ordeal. I would advise anyone getting a mortgage to use Carl, he constantly kept us in the know and made sure we was happy throughout. People often say buying a house is stressful and all I can say is those people have not met Carl!!! Thanks again Carl!!

Tim · 29 January 2023

★★★★★ 1/5

Trustpilot

Terrible experience

Valuation was organised by my lender on a property I'm hoping to buy - cost me £500 and they came back and said the valuer couldn't value it! The lender was not happy with them so we've had to go with another valuer now!avoid if you can!

Lee · 6 October 2020