Intercounty Bishop Stortford reviews in Bishop's Stortford

★★★★★ 5/5

Trustpilot

Efficient, proactive and polite agents

From the moment we interacted with the agents at Intercounty I knew they would be the ones we would find our perfect home through. They were very proactive in suggesting suitable properties that matched our search criteria ahead of being publicly listed. Since having our offer accepted they have been very efficient in moving things forward and a pleasure to deal with, answering all our queries promptly. Nothing seems too much hassle. Thank you! Olivia and Ellen in particular have been nothing short of brilliant.

Amy · 31 October 2017

★★★★★ 5/5

Trustpilot

Review of Intercounty Estate Agents August 2017

My partner and I are first time buyers and have been using sites such as Zoopla, Rightmove UK and Onthemarket.com to search for various properties up for sale. All of the properties are being dealt with by different Estate Agents. We have visited various properties and met with various Estate Agents and Intercounty have not only been the most professional but also the most helpful. They have always been at the end of the telephone or an email and whenever we have had viewings their agents have always been at the property early to meet us on time. We have also had experience with some Estate Agents who have no knowledge of the property they are selling and cannot answer any of our questions but Intercounty have been able to answer our questions, have knowledge of the houses we are looking at or looking for and have regularly sent us new properties available on the market which are in our price range. My partner and I have had some awful experiences with Estate Agents over the past few months however we have both been so impressed by Intercounty and their staff. We would highly recommend them to anyone needing their services.

Lauren · 30 August 2017

★★★★★ 5/5

Trustpilot

My experience with Intercounty

Hi,I am currently in process of purchasing a property via Intercounty and have been personally dealing with Brandon. I would like to thank him for all his hard work and dedication, Brandon has put up with all my stress and silly questions which has been constant during this 2+ month period and during this process and has always come back to me within a timely manner. Brandon has come back to me when promised and has always had "issues" between us and the vendor sorted out as smoothly as possible. Brandon, thanks for all your helpMr & Mrs Walker

Mrs · 8 August 2017

★★★★★ 4/5

Trustpilot

…Feedback

After a slightly difficult start which was mainly due to lack of information regarding viewings and feed back and a subsequent phone call from myself to the office which was answered by Olivia Vanlint things changed dramatically. Olivia then took it upon herself to handle our affairs herself and from them on we had regular feed backs and plenty of viewings which resulted in the sale of our house and hopefully the purchase of our new home. All of the staff at the branch are extremely friendly and helpful but I feel customers would feel a lot happier if they had a dedicated agent with whom they could be in regular contact with, which we had with Olivia. I know this can be difficult to achieve but if an agent was allocated say four or five customers then I feel customers will not start feeling neglected.As for Olivia Vanlint we feel she has all the attributes to be a top class asset to Intercounty and treated right she should go a long way in her chosen field. In conclusion I would not hesitate to recommend Intercounty as a good Estate Agent to friends, family and acquaintances.

CustomerPeter · 14 June 2017

★★★★★ 4/5

Trustpilot

Proactive and polite customer service…

Proactive and polite customer service from James and Olivia who did a great job for us with buying and selling and Doug who drove through/progressed up to completion. Only let down by our use of intercounty’s own recommended firm of solicitors who were painfully inefficient.

Natalie · 15 August 2019

★★★★★ 5/5

Google

I would like to thank IC Bishops Stortford for support on my purchase. Sam Kelly for the referral and guidance.

Nick · 22 March 2025

★★★★★ 5/5

Google

Natasha provided an excellent viewing experience. She clearly explained the house details and answered all our questions. Highly recommend her!

B · 22 March 2025

★★★★★ 5/5

Trustpilot

I found Helen and her team honest and…

I found Helen and her team honest and helpful throughout the process of renting my house.They found a good tenant pretty quickly and provided a great service for a great fee.

Jamie · 23 April 2018

★★★★★ 5/5

Google

We had a great experience with all the team at Bishops Stortford Intercounty, who were far more professional and knowledgeable of the properties we viewed with them versus other estate agents. We especially had great service from Harry Stylianou who was supportive throughout our viewings through to getting our final offer accepted. Thank you so much!

Annalise · 22 April 2023

★★★★★ 5/5

Google

We were viewing one of the apartments with Katie today and had such a great experience! Once again Katie, thank you so much for the time, we really enjoyed the tour. Brochure and add was exactly what was advertised online🙏🏼 …

Mateusz · 22 April 2024

★★★★★ 5/5

Google

Thank you to all the staff at Intercounty for an excellent service. Especially Jack and Doug who made our house purchase very smooth running and stress free.

Frankie · 22 April 2020

★★★★★ 5/5

Google

A 5* service from Harry at Bishop Stortford Intercounty - Thank you for all your hard work and guidance which was invaluable! We will definitely use you in the future!

Chloe · 7 September 2022

★★★★★ 5/5

Google

Thank you to Reece Malcolm, to be so patient and helpful to plan for me multiple viewing.

Rosy · 22 April 2022

★★★★★ 5/5

Trustpilot

The one to use

I could not have been more pleased with service the team provided. Always helpful and responsive, they helped us through our sale keeping us informed every step of the way. Compared to other estate events I have recently encountered, this team stands head and shoulders above them.

Keith · 18 September 2017

★★★★★ 1/5

allAgents

"That said that if I hadn't..."

That said that if I hadn't complained at the time I had problems with them fixing my hot water on two occasions, leaving me without for 4 weeks first time and 2 weeks the second, it's not their problem, very rude, not letting me talk, not listening to what I had to say, only wanting money. So the story begins with me moving into this lovely newly renovated studo in Bishop's Stortford and signing a letting agreement with Charles David Casson which were nice and lovely. At some point they were taken over by Intercounty Estate Agents who wrote me a letter saying they took over and that was it. So autumn of 2014 my water boiler which indeed was some kind of state of the art machinery, started overheating and the overflow tank on top of it started overflowing, moment when I rang the agency, explaining the situation. They sent a guy who did something to it and said it was OK. Few months later the boiler started leaking from inside, every day more and more, my bathroom floor was flooding and the guys at the shop downstairs started complaining. I had to cut the water supply to the boiler, thus being left without hot water. Of course they didn't bother to send anyone to fix it until the guys from the charity shop rang them. So the guys who came to fix it eventually, about two weeks after I was left without hot water, came to the conclusion it was a pipe burst inside and the whole thing needed changing and it was to be ordered and that would take another two weeks. Ok,two more weeks without hot water. Lucky it was warm outside and I could take cold showers. Finally the new thing card and I had to stay at home, one day of holiday gone, to let the guys in to install the new boiler. Ok I thought, shit happens, no big deal. Apparently the water pressure was too big and they have installed a new water pressure regulator and assured me there weren't going to be anymore problems. By the way this guy was called Andy the famous plumber. So a few months pass and in January 2016 on a freezing cold night, I go to the toilet and I sit down and start playing with my phone, I heard a loud BANG and water gushing out in the cupboard where the boiler was. Of course I jump strait up and I open the cupboard door and I see that the hot water pipe connection had come loose and was spraying boiling water everywhere. On the floor a massive puddle of hot water flooding the bathroom. Of course I try to turn the valve off and it's stuck and I scald my hands in boiling water, I manage to close it half way and that makes it worst because is increasing the pressure and starts spraying even worse and finally, almost breaking my fingers I manage to stop it. Obviously by this time the bathroom is flooded, my hands are extremely sore and red, my phone is all wet but I consider myself lucky that I was there and I've managed to stop it so I'd didn't flood the whole building. I couldn't drive to work for the next 3 days as my hands were bandaged and my phone was dead. So I ring these guys from the agency again and they say they need to contact the landlord as the contractors that come to fix it are from the landlord and not from them and they said that they hope I have used the boiler according to the manufacturer's instructions. Of course I go mad realising that they want to blame me for a work poorly executed and this

Radu · 2 February 2016

★★★★★ 5/5

Google

I have been very impressed with the professional and efficient service provided by Harry and Reece at Inter County's Bishop's Stortford office. It makes a nice change these days to deal with people who do what they say they're going to do.

John · 22 March 2024

★★★★★ 5/5

Google

We rented through Intercounty and had a great experience, dealing directly with Katie, Natasha and Sheli. The only issue with the entirety of the process was the fact that our property …

James · 16 September 2024

★★★★★ 1/5

allAgents

"Intercounty is all about..."

Intercounty is all about profit, profit, profit, and they treat tenants with contempt. They deliberately mis-leased a property, claiming there was no noise problem and that the property would be cleaned before I moved in. Upon moving into the property, it was filthy. As soon as I started to raise concerns about the severe noise level with the neighbours, which was seriously affecting my family's life, they issued a notice to quit - in other words they ended my contact. It cost me nearly �6,000 to move and to lease another property, and my family was hellishly disrupted. I was present when an Intercounty agent showed a prospective tenant round the property - yes I even had to grant third parties access to the property when they issued the notice to quit and it was akin to history repeating itself when I heard the agent inform the lady that it was a quiet location and noise was not a problem. Intercounty also set such a high bar upon vacating the property that no one would ever be able to have their bond returned. Indeed, I know the person who vacated the property before me did not receive their bond and they also heavily criticised the tactics employed by Intercounty. This firm needs to be scrutinised by the regulators as it is not fit for purpose. They are actively ripping people off.

Traveltheworld · 10 March 2015

★★★★★ 5/5

Google

Katie and Nastasha are great to work with and true professionals. They are both well informed and very motivated.

A · 22 March 2025

★★★★★ 5/5

Google

We did a viewing with natasha and she was super friendly, kind and helpful with all of our questions

Luke · 22 March 2025

★★★★★ 5/5

Google

Natasha, was extremely helpful and polite. She was informative and provided support throughout the whole process. I highly recommend!

Sophie · 22 March 2025

★★★★★ 4/5

Trustpilot

Generally very happy with the first two…

Generally very happy with the first two years of service. My only criticism is that I feel I have to double check if a few things are being handled, which, to their credit, the normally are, but I’d prefer not to feel the need to check.

Terry · 3 April 2018

★★★★★ 5/5

Google

We are in the midst of the buying process and are very keen to commend Olivia, who has been responsive, attentive and tremendously helpful at every step. We have asked her countless questions, which she has dealt with immediately and she has also researched important issues in greater detail for us. She does Intercounty proud!

Mark · 22 April 2023

★★★★★ 5/5

Google

Thank you Ryan!! Super nice and informative

Laylatsuki · 22 April 2023