Trusted Agent profile
★★★★★
80 reviews across 1 platform
Fair Gate House 205 Kings Road Tyseley, Birmingham, B11 2AA, Birmingham B11 2AA
Smart Estates's Birmingham office at Fair Gate House 205 Kings Road Tyseley is rated 3.1 out of 5 across 80 reviews on 1 platform, including 80 Google reviews rated 3.1. Checked 9 October 2026.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleThe management team is always quick to respond to any questions or maintenance requests, and they keep the property in excellent condition. Everything is well-maintained, clean, and taken care of promptly. It’s clear that they take pride in providing quality service and a comfortable living environment. Highly recommended for anyone looking for reliable management and a well-kept property
1/5
GoogleSmart Move is a big SCAM. if you have a property to rent out, make sure you never choose Smart Move. My father gave his property to smart move to rent out with a contract stating " every month rent will be paid, weather anyone lives or not" for the past 2 years, this company hasn't paid us our rent even though the property is occupied, I think it's time to take legal action against this company based on the contract and fraud
1/5
GoogleAfter complacently and discriminatory city council officer in West Midlands refused to provide adequate housing for a homeless British citizen. He had referred me to Smartmove. Instead of being housed in a flat, was housed in HMO (Home Multiple Occupancy) accommodation were all tenants past and present life associated with drugs, alcohol, committed various offences including: stabbing, shoplifting, car theft, property land registry theft, stalking, harassment, intimidation snd ASB (Anti Social Behaviour). I was moved to three HMO due to ongoing harassment, intimidation, bully, assault, my food and kitchen utensils were stolen coupled with narcissistic ASB including loud music, noise, talking and disturbances every night for the past 9 months. They have refused to make any timely repairs, made my life a hell on the earth, covered up a perpetrator who had assaulted me. Instead reporting him to the police. Smartmove are good at sorting out benefits but it's mainly a profit making organisation relying on milking the British taxpayers and the housing benefit. Their support workers did whatever they could. The support was provided a bare minimum. They have taken me full granted rather provided a flat for me. One tenant was housed after making complaints was offered a flat because he is the same as their race. Only lived in HMO for a month. 9 months had added more mental, emotional, Physical and financial devastating impacts.
5/5
GoogleFrom the very first day I walked into the office, I was treated with kindness, respect, and dignity. At a time when I was going through a very difficult period in my life, recovering from alcohol addiction, the team made me feel truly supported and understood. They didn’t just see me as a tenant; they saw me as a person who was trying to rebuild their life. I especially want to mention Safina, my support worker. Her advice, understanding, and counselling have been absolutely invaluable. She has a deep awareness of the cultural and religious challenges that can come with recovery, especially for someone from a Muslim and Pakistani background. Having someone who understood those sensitivities made such a difference, it felt like I could finally talk openly without fear of being judged. The housing company went above and beyond to make sure I had everything I needed to get back on my feet. They always treated me with compassion, kept things professional, and made me feel like I was part of a community that genuinely cares. I’m incredibly grateful for everything they’ve done to help me through recovery and towards stability. I truly couldn’t have asked for a better place, or a better team, to support me on this journey.
5/5
GoogleI moved in a little while ago and honestly couldn’t be happier. The place was super clean when I arrived, and the whole move-in process was really easy. The management is friendly and quick to respond if anything comes up, which I really appreciate. My housemates are great, everyone’s respectful and easygoing, and it feels more like a little community than just shared housing. The common areas are always tidy, and it’s nice not having to worry about bills since everything’s included. The location is super convenient too, close to shops, public transport, and some good food spots. Overall, it’s been a really positive experience and I’d definitely recommend it to anyone looking for a comfortable, stress-free place to live.
5/5
GoogleWhat really impressed me though was how responsive the management is. Our fridge broke down one morning, and they sent someone over the same day with a brand-new, massive fridge and even got the old one repaired too. So now we’ve got two fridges, total win for everyone in the house! It’s those little things that make a big difference. They really take care of the place and make sure we’re comfortable.
1/5
GoogleAbsolute waste of time! Messed me around for the best part of 2 weeks. Hardly ever answer the phone when you call…and when they do answer, they just want to fob you off. Taking messages that just don’t reach the intended person. They act like they care about you and your welfare, when in reality, they couldn’t give a rat’s tooey! I’ve left 8 messages for Aman over the past week…and he still hasn’t called me back. They send you text message after text message, asking you to call them…and when you call, they don’t answer! Why not just call me, instead of texting? You have the phone in your hand! The referrers make promises that they can’t keep…and when you call them out on it, they get nasty! They become very unprofessional and start talking to you like you’re something on the bottom of their shoe. Luckily, there’s plenty of other options for supported housing in Birmingham, because if Smartmove were the only choice, we’d all be dead! If this is how you treat vulnerable people, in need of housing and support, you’re in the wrong business. They’re all clueless. To be honest, they should be investigated by the necessary bodies, because their practices are unethical…and I wouldn’t be surprised if they were breaching some form of law. Bunch of clowns.
5/5
GoogleMe and my partner visited Smartmove and were housed the same day. They were absolutely brilliant and our referral ran smoothly with Aman. Our housing officer Kerry took us to view the shared accommodation property with another couple and she was absolutely amazing and answered all of our questions in detail. A couple months later we have been placed in to our very own 3 bedroom house ready for when our baby arrives. I can not recommend nor thank Smartmove enough for all of their hard work and efforts. Brilliant job guys, keep it up 🙂
5/5
GoogleIve had excellent service, my support worker saf helped me alot with moving in and getting settled comfortably. Its been alot better than I expected and im grateful for this. Thank you for all your support.
3/5
GoogleHoused very quickly. But if there is a problem in the property and it is not filed as urgent. Can be waiting weeks for basic amenities to be restored. Was without fridge and washing machine for weeks. Had no hot water for a number of days before it was fixed. Lack of staff due to cuts. The best part of the experience was the manager he is a very nice man.
5/5
GoogleExcellent company help Any way one out who need a home .support workers are amazing always go extra mile to male sure your comfortable and happy where you are as well. Faith is a good key worker she really helpful . We are very happy with the service we receive
1/5
GoogleReason I gave one star is that even though smartmove did help us move to a 1 bed flat from a shared house. The issue is when something needs fixing they say they are getting maintaince team but it can take days for maintaince to turn up. We are waiting for our boiler to be checked and fixed as we have no hot water for us to shower in we have been showering in cold water for a week. One guy turned up and told us to turn button and that would work. We tried that and now it still doesn't work. We even told our support worker he said he was getting someone from office to get maintance. They never turned up we called the office they didn't answer. We called our support worker again all he could say was there's nothing he can do. So looks like it's going to be a Christmas where we will catch a cold by taking cold showers. We are not happy at all and pay £100 a month to them. Apart from maintance issue everything is OK. We feel lucky though as we did get housed.
1/5
GoogleSmart move put me and my carer in Handsworth and we got there everything was ok until we found out from someone who was living there the house was infested in mouse's and possibly rats two the house was horrible my carer tryed cleaning the best he could but didn't stop them we put so many complaints in about it but nothing was done about it plus I was meant to get the help with my doctors and mental health but still nothing they moved other people in the property as well without telling them about mouse's and rats we all had to tell them two all of us kept going on about how bad the property was but still didn't do anything so the people we got on with and still get on with found somewhere else that is much better then there!! I wouldn't be going back there again and I don't think anyone else should either they really need to be shut down!!!!
2/5
GoogleThis is emergency accommodation only. Do not try to stay here longer than 2 months. You’re only allowed to work 16 hours a week & they claim so much benefits in your name, leaving you with next to nothing to survive on & stuck in a cycle of no money and no job. You have to be intentional about leaving or you’ll get trapped. It’s designed that way. The support workers change so frequently there’s no point talking to them. Also there’s NO WIFI in their properties, although they’ll lie and say that it coming Aman Is a good manager, but he says he’s available 24/7 when he isn’t. The house I stayed in was run down, has a spider and mouse infestation. Good luck to anyone who’s staying in a property here.
2/5
GoogleI was with smartmove and was put in a one bedrrom self contained flat it had rats in the back garden aswell as slugs yes slugs in the kitchen bathroom and living room aswell as ants the boiler never worked and as for support it was very rare i got any they laughed and told my circumstances to other tenants aswell as promising me n my partner a new 2 bedroom flat which i never had i got offerd one with someone else so moved wouldnt recommend at all properties are full of mice or slugs ..
4/5
GooglePretty good company nice house could do with a clean or a Hoover to clean up after ourselves, also bit of maintenance here and there but all in all very quick and easy and the lady I spoke to was more than happy to help with cscs sia forklift courses also if i needed food ect got brand new bedding there and then.. made my move from manny back home easier
5/5
GoogleI have been with smart move for over 2 years and I started in a 1 room which was amazing ..then once I proved myself to smart move that I would be good in a 1 bed apartment they moved me to a amazing 1 bed flat. But after that I have now been moved into one of the most beautiful apartments also smart move properties and I can honestly say it's flawless... outstanding ... So if you are homeless or need supported houseingvsmart move is definitely the company to help you get your life back on track .... thank you smart move without your help and support I don't know where I'd be today xxxx
5/5
GoogleSmart move is a great company.They have been very helpful. Me and my partner wanted to move in together so we decided to go to smart move and we were moved into a property straight away. If you want your own space smart move is the best place to go. Me an my partner were very comfortable and relaxed. A special thanks to our support worker Kerry she has always been very kind, Thank you also to Aman who understood our situation and helped us at all times. We will miss you x
1/5
GoogleI am currently living in there one bed flat property with my partner who has mental health problems and I have complained constantly about things that need fixing and mouse in my kitchen and now they have put my partner's name forward to an electric that Costs more then we can afford and they saying they never done it and we have to pay the electric with out knowing any of the details or knowing how I can make a payment for the metre
5/5
GoogleSmart move is a good company they paid for my taxi helped me with pots and pans as I didn't have anything and bedding the staff are really friendly and helpful they moved me to a shared house it's clean and people are nice we all get on I even have a support worker now which I never had before I'm really happy with the service they provide I would recommend them to anyone who is homeless as they provide accommodation straight away I'm very grateful for all their help thank you to all staff at smart move keep the good work up.PositiveProfessionalism
1/5
GoogleAll The reviews are Very TRUE!! I WARN YOU DO NOT Take any property from these people! Dangerous Set off people THEY Are not right and twisted they don't even give you a proper reciept for your payments !not did they want to give me the tenancy agreement Piece of paper that's not the worse of it they LIE Continuosly and if they want to move you on out they will send people in the house to do all kinds of things to try and draw you out playing all kinds of mindgames! They made me close down my business that I could of saved moved from London to this Birmingham what I know nothing about had to take 4 tripsto bring all my things down here thinking that I was getting a SECURE HOME even though shared accommodation is NOT SAFE!They made me move all my stuff down whilst I was doing in they went in the room behind my back without reason saying that I moved out all my things which wasn't true because I only had one bad with a few things which was left in the room whilst I went to get all my other things .. They telling LIE bout how I moved out all my things were gone meaning they went into my room without telling me and then telling me foolishness and telling me I must tell them when I'm going out this was after I was harassed by the first skinhead they put me in the house with a PATTERN started to occur Then they would ask odd questions like did you here knocking them I'm hearing knock knock knock ING . THE PLACE was DIRTY when I MOVED IN and I had to clean up after past tenants they put mad people and skinheads in the house to harass me ..they never said anything about supported accomodation on the Advertisement they did not INFORM me of the type of accommodation it was I thought I was just renting s room.. when I finally burst from taken it all they cudnt get me out so they started to rob out all my food from the fridge and freezer trying to make me feel uncomfortable and trying to mad me I GET EVICTED there's no justice for black people in this COUNTRY! When I finally put this woman in her place after lying in my face and first was getting rude to me then when they Could not get me out started to play nice while they where scheming to get me out they send yet another skinhead in then my food started going missing and he started calling up police and ambulance telling them all kinds of lies taking his willy out on me telling me he's a paramedic and he's here to help me it is a very long gory story I have plenty of evidence on these people this business should not be running ! THEY LIE BADLY it's Frightening!they come inlike the dEVIL INCARNATE there is sooo much to say about these People THEY ShOULD ALL BE IN JAIL !i am not finished with this review TO BE CONTINUED......NegativeQuality, Professionalism, Value
1/5
GoogleThey were great when I moved into the company but moved out two weeks ago and they are still taking service charge out of my benefits and refusing to cancel my service charge, the communication in this company is atrocious, I am going through a solicitor now to cancel the charge and take them for all that I can get as I am on benefits and paying service charge for another company which leaves me almost half of my benefits to live on a fortnight, the owners are nice enough people but it's the people that they have working for them that let them down, I was told today that they will not cancel the charge until arrears have been paid in full even though I have stated that I can't afford to pay the full £10 a week along with other commitments
5/5
GoogleI am loving it hear and I am not moving out anytime soon and Kash is one in a million
1/5
GoogleI've been stolen money from my bedroom. The Support Worker didn't helped me. They quick me out without previous notice. Is the worst you can find.I slept in the park. They don't care 😑 …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Smart Estates's Birmingham office has 80 reviews across 1 platform: 80 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Smart Estates is rated 3.1 out of 5 across all 80 reviews, and 3.1 out of 5 on Google from 80 reviews, checked 9 October 2026.
Smart Estates, Fair Gate House 205 Kings Road Tyseley, Birmingham, B11 2AA, Birmingham B11 2AA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.