Trusted Agent profile
★★★★★
2,049 reviews across 2 platforms
124 Church Road, Birmingham, B25 8UT, Birmingham B25 8UT
Reeds Rains's Birmingham office at 124 Church Road is rated 3.7 out of 5 across 2,049 reviews on two platforms, including 51 Google reviews rated 4.5. The 1,998 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotNot a bad experience overall.
Property well presented when advertised. Lots of viewings organised. Had two failed offers, for genuine reasons, but final and successful offer pushed through relatively quickly. Thanks to staff, particularly Andrea, Abbie and Sue, keeping us well informed at all times. Finally I think RR commissions compare well to competition.
4/5
TrustpilotMy experience
Before i moved in i was told the property was all electric,it is run by a Gas boiler I was without heat in very cold weather.At the very least it would be ideal if I would have been given a folder of useful information re how to use the heating controls, how to get into the metre cupboard, how to use the security intercom to let visitors in etc... I am still struggling with the gas as I dont have an account number. Ive found the whole experience very stressful
Many thanks for sharing your experience. I'll pass your feedback on to the branch. Many thanks
1/5
TrustpilotOne of the WORST estate agents I've…
One of the WORST estate agents I've ever been with. From the onset there were issues. They'll intentionally ignore all calls and emails. I had to go legal and I also had to get the council involved due to the extent of problems. The council kept having to chase them up as they just didn't care. The landlord was an awful person who took no liability for the damages which she KNEW about. I got a prohibition on my bedroom meaning I was forced to sleep in the living room, I got no compensation or any reduction in rent. I fact they ignored any calls or emails related to that. On top of this they sold my house 4 months after moving in. This was the point they started treating me the worst. I had support letters from social workers and all types of evidence. Photos of dead rats, clothes covered in mould etc.
Thank you for taking the time to share your experience. We’re very sorry to hear about the issues you’ve described and the impact this had on you. I've sent you a request for more information, ideally which Reeds Rains branch you were dealing with so we can feed this back to them. Many thanks
5/5
TrustpilotReeds Rains in Yardley is an excellent…
Reeds Rains in Yardley is an excellent company to deal with. Viewings are conducted without any rush. The staff are really polite and answered all questions. The agents really made the buying process very pleasant. A big thank you to the whole team at Reeds Rains Yardley.
5/5
GoogleWe recently had a visit from Mark Page to provide a valuation on our house. He was polite, knowledgeable and thorough. He talked us through both options (selling vs renting) as we are undecided. The reason I’ve felt compelled to leave this review is because unlike many estate agents there were no pressure tactics or hard sells and no constant calling and badgering. He gave us all the info we needed and has left it to us to make contact with him once we’re decided. Thank you
Thanks for your review and comments Usman - much appreciated. Please let me know if I can be of further help to you once you have made decisions on how you wish to move forward.
1/5
TrustpilotTruly awful experience
Truly awful experience. I would not go with this company ever again, not because of the company but because of the landlords they choose.We went through reeds reins even though the landlord managed the property. We went without heating for 10 days with 3 kids. In fact the boiler broke every 3 months for years. There is a leak in the kitchen coming from the bathroom which was also never fixed. Let's not speak about he broken fence.The landlord often entered the property without permission, even if we were not there. When we left, they with held the deposit due to damage we have caused. But then they never did changed anything before for the next tenant l moved in... Where did our money go?Unfortunately my opinion of reeds reins is now they only work with landlords nobody else would choose. They are not responsible for the upkeep of the property but they are responsible for who they decide to work with.
Hi David,Sorry to read your review - we would like to investigate this matter further for you. You will receive a request for more information that will come from Trustpilot.Regards,Reeds Rains
5/5
GoogleThe team at Reeds Rains, Yardley: Mark, Fay, Evie and Nicole have worked hard and supported us from start to finish and provided us with expert advice at every stage in the process of selling our house. Their chasing up of different parties and keeping everyone informed and on track in the final stages was invaluable. I would recommend without hesitation. Thank you to the whole team. Patrick
Thanks for the kind comments Patrick - glad we managed to get the sale through and that you have been happy with the service received. Mark Page
5/5
TrustpilotThe house selling process with Reeds…
The house selling process with Reeds Rains has been excellent. My house went live on the market on the Friday at midnight and was sold a week and a half later. Customer service is fantastic all very knowledgeable and very easy to work with :)
We're so glad to hear about your excellent house selling experience with us! It's wonderful that your home sold so quickly and that our team provided fantastic, knowledgeable customer service. We appreciate your kind words. Regards, Reeds Rains
5/5
TrustpilotHighly recommend Reed Rains Kennington
We can highly recommend Reed Rains Kennington to sell your property. It was a difficult decision to sell my mother’s house, and they supported us throughout. They kept us informed at every stage of the process and gave good advice when needed.
1/5
TrustpilotWorst estate agents ever
Rented a house for my family, before moving in i requested that the house was cleaned and garden fixed as any tenant would expect. (The back garden gate was damaged lay on the floor and it led to an alley way in town. there was masses of waste both in the front and back even inside the house. They called us in on a Saturday at 2pm to collect the keys (They close at 3) & did an inventory in the office and said we could raise any issues within a week if the inventory did not match. When we raised these issues they had contractors take a look and we took 3 days off work for each time they came, nothing got fixed, they didnt stick to their word of even cleaning the garden. There was wiring sticking out of every wall in the house. They agreed to fix these issues, the blamed us for not checking the property properly and accepting it was. They were extremely slow in responding after 2 months of us constantly requesting the fixtures be made, they decided they would rather 'mutually' terminate the contract. Not without incurring costs though.
Hi Sumara,Sorry to read your review. We would like to investigate this further for you. We will send a request for more information and this will come directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotHappy customers !!
Very satisfied with the level of service we received from Reed Rains. Communication was good. We did have to step in and do a few of the viewings ourselves. Richard was very easy to talk to from our very first meeting. Ladies in the office kept us up to date.Pleased we chose Reed Rains they sold our house.Well done, great team !!
Thank you for your kind words and positive review. We are delighted to hear that you were satisfied with the level of service you received. We appreciate your feedback regarding the viewings and will use it to improve our services. We are proud of our team and are thrilled that you chose Reed Rains to sell your house.
5/5
TrustpilotReeds rains in Bamber bridge was…
Reeds rains in Bamber bridge was absolutely brilliant and supportive throughout. When I viewed the property I noticed there were a few people viewing the property and I didn’t think I’d get it so was amazed when Tim rang to say I had got the property. Everyrhing ran smoothly and Tim kept me updated throughout. Thanks Tim
We are so pleased to hear that you had a positive experience with our team. We strive to provide exceptional service and we are thrilled that Tim was able to help you secure the property. We appreciate your kind words and we are committed to continuing to provide our clients with a smooth and supportive experience.
1/5
TrustpilotOverall an awful experience
It started off great, we rented a house in huddersfield through them and they were responsive and helpful until the person originally dealing with our move went on holiday. Then our move was transferred to emma, which again started off great however, she started to make us feel like an inconvenience whenever we called and asked for updates as it was getting close to our move date and things were not ready. Admittedly it was a quick move but we were told it was no problem. However, by the day of our move we still had no paperwork or keys despite the fact we were told we would have them by the day before at the latest, which was then changed to midday on moving today however we did not get the keys until 5pm which caused us a lot of stress and inconvenienced us a lot as we had people waiting to help us move so we just had to wait all day. When we went to the office on moving day to speak to Emma as she was just brushing us off on the phone, her attitude was awful and she was clearly irritated by us being there. She also went back on herself saying she never said the keys would be ready by this point, which was a blatant lie. She did not care about us or our move at all and I think that is what bothered me the most.Some of this may have been down to them having a new system, which I was sympathetic and understanding about at first. However, Emma's poor attitude and the fact she just didn't care made me become annoyed more quickly than I usually would have. Also, due to the new system they sent me someone else's tenancy agreement which included the tenants and landlords personal details, which must be major violation of privacy laws and made me feel insecure about the privacy of my information. When I brought it up to them they brushed it off like it was nothing. However, despite all of this, there was one positive experience which was all the handlings we had with Ben. Ben took over after Emma went home and he was kind, reassuring and caring, made us feel a lot less stressed and annoyed, as he actually explained why it was taking so long and what he was doing to speed it along a bit. He was a breath of fresh air after such an awful day.Overall I would not use this estate agent again. The staff need to work on keeping information private and attitudes towards tenants however, Ben was amazing and a saving grace that day.
Hi Chloe,We're truly sorry to hear about the difficulties you encountered during your move. To gain a better understanding of the situation I have sent you a request for more information so that we can look into this further for you. This request will come directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotHighly Recommend, great and supportive
My experience has been great with Reeds Rains, from first speaking and organising things with Andy, to Roy carrying out viewings, and Kathleen and the team helping me through the selling process. Highly recommend Reeds Rains.
5/5
TrustpilotReeds Rains have achieved my sale with…
Reeds Rains have achieved my sale with patience & good humour in a difficult period in the housing market. The staff have been friendly, helpful & professional, whilst taking my wishes into account. Strongly recommended!
We're so pleased to hear our team's patience and good humour helped achieve your sale during a challenging market period. We always aim to be friendly, helpful, and professional while prioritizing your wishes. Thank you for your strong recommendation! Regards, Reeds Rains
5/5
TrustpilotAlmost completed a rental with…
Almost completed a rental with Pemberton branch, due to sign contracts and collect keys to our new home this coming Friday! The help, support and advice from the staff has been phenomenal! We have rented with three Estate Agents over the past 13years, and to say that Reeds Rains have done a Great job thus far is understating their efforts. All the Staff are friendly, approachable, kind and respectful. Which is Lovely, especially when it comes to filling forms in online when you're not a confident computer user of a certain age! We have been being looked after by Kayleigh and Jessica, mostly, they have been exceptional. Thank you, So Much, to All at the Pemberton Branch, Kayleigh, Jessica and Lewis, we can't wait to finalise on Friday, and pick the keys up to our new home. You're doing a Fab job, which is Very Much Appreciated!! Lindi Langley + Kevin Halton. 🤩x
5/5
TrustpilotWe had a fantastic experience with…
We had a fantastic experience with Elisabeth March at Reeds Rains Dinnington, along with her colleagues Tammy and Andreea. Elisabeth was the very first agent to contact us about properties and the only one who consistently sent us suitable options and offers. Her dedication, proactive approach, and persistence truly made all the difference.
5/5
TrustpilotVery good professional service and a…
Very good professional service and a friendly team which made our buying and selling process very simple. The photos they took of the house were excellent quality which helped generate a strong interest in the property.
We're so glad our professional service and friendly team made your buying and selling process simple. We appreciate you highlighting the quality of our photos and their impact! Regards, Reeds Rains
1/5
TrustpilotCompletely useless!
Completely useless!! Extremely frustrated with the Chapel House, Newcastle branch ..Reed Rains have let our property allegedly to 2 adults & 1 child but there are (many) more people in the house than stated. I consider this a breach of contract. Reed Rains have thrown it back to ourselves claiming they’ve completed their side of the agreement, REALLY!! What they mean is we’ve got our money so we aren’t interested in the slightest about your property. I wouldn’t neither use nor recommend Reed Rains to anyone. The worst customer service I have ever experienced. Run don’t walk to another estate agents A little advice and assistance would of been greatly appreciated!
Hi Tracy,Thank you for providing feedback. I am sorry you feel the service we have provided has not been to the standard you would expect. I can assure you that all relevant checks where done on the prospective tenants, and we can only act on the information we are provided regarding who will be living at the property. I understand your complaint is still ongoing and will be replied to within the allocated time as set out within our complaints procedure. Regards,Reeds Rains
5/5
TrustpilotWhat an excellent service!
The York branch Rains Reeds have gone above and beyond for our move. The whole process was smooth, they kept us updated every step of the way and looked after us moving into our first new home. My partner and I moved from Kent into York, and due to other issues we were unable to collect the keys on time. The team, Sophie, Tom & Emma, made sure we got into our lovely new home, and especially a big thank you to Tom for all the help! These guys deserve so much more than just a thank you. Would highly recommend the service and these lovely individuals. Thank you so much.
Thank you! Will pass on this amazing feedback to the branch :)
5/5
GoogleJust want to say a big thank you to the whole team for amazing customer service throughout the entire process of selling my home. You always went above and beyond, answering queries, giving advice and keeping me informed every step of the way. Each member of the team was kind and courteous and I felt lucky to have you in my corner. Special shout-out to Evie, who was always lovely and very patient with my many questions! I will forever be grateful and honoured for your support and help. Reeds Rains Yardley are dedicated and committed to their work and I have no hesitation in recommending them wholeheartedly to anyone looking for an estate agent to represent them.
Thank you so much for the lovely review Nusrat. Really pleased you got the move you wanted and that you were pleased with the service from all the team at Reeds Rains Yardley. All the best, Mark & Team
1/5
TrustpilotWe use Reeds Rains to manage our…
We use Reeds Rains to manage our properties and they are dreadful. Had a major issue with one of the properties as it was allegedly inspected and was in a filthy state with flooring ripped up & no bath panels but was deemed in a good condition. There were at least 60 bin liners thrown in the garden and has cost us a fortune removing it all. We have been paying a management fee for non management . They are very good at over charging for small jobs doing and pass the buck if they’re is a problem. The problem is with head office in Southampton and no reflection on the local office & staff
Hi Elaine,Thank you for your comments and we are sincerely sorry that you feel you have not received the level of service you have been expecting. We strive to deliver excellent customer service and would be keen to learn more about how we can improve our service for you. Please feel free to contact us on 01422348989 so we can attempt to resolve your issues as soon as possible and rebuild our previously positive working relationship.Regards,Reeds Rains
5/5
TrustpilotReeds Raines are Trustworthy Knowledgable and Reliable
It’s 41 years since I last moved and a lots had changed. Reeds Raines helped me enormously to both buy and sell. Gave advice and recommendations when needed and answered any queries quickly
We are so pleased to hear about your positive experience with us, especially after such a significant time since your last move. It's wonderful to know our advice and quick responses were so helpful in both buying and selling. We truly appreciate your recommendation! Regards, Reeds Rains
5/5
TrustpilotAimee was very helpful and always…
Aimee was very helpful and always followed up on question
Thank you for your review Elisa, we're always here to help you along the way.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Reeds Rains's Birmingham office has 2,049 reviews across two platforms: 51 on Google, 1,998 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Reeds Rains Birmingham is rated 3.7 out of 5 across all 2,049 reviews, and 4.5 out of 5 on Google from 51 reviews, checked 9 October 2026.
Reeds Rains Birmingham, 124 Church Road, Birmingham, B25 8UT, Birmingham B25 8UT.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.