Property Solutions reviews

★★★★★ 5/5

Google

We use Property Solution to let our properties in the Selly Oak area yearly and have done for a number of years now. Riz and the team offer great service and are always on hand for landlord advice. We receive updates on how the properties are progressing with potential tenants for the upcoming tenancy period in a timely manner. Highly recommend the team at Property Solutions!

Gurpreet · 16 March 2026

★★★★★ 1/5

Google

Shocking experience with Property Solutions, I was really disappointed with them and would try to avoid if possible. We had agreed with out landlord to continue our tenancy for another year, so when they came for viewing we told them that. Property solutions proceeded to call up my landlord while at our door and attempt to convince him to allow viewings for those who would be willing to pay higher rent. They were saying to my landlord that they have people interested in the property who will pay more than us, despite us already agreeing to let the house for another year. I think it is cruel to stand at the doorway of my house and persuade my landlord to get rid of us for 2 pounds a week extra rent, but that is what Property solutions felt was appropriate. Luckily, our landlord is a good guy and so we were able to remain as tenants. Otherwise, it felt like Property solutions staff were trying to make some students homeless.

Sia · 16 March 2026

★★★★★ 5/5

Google

Amazing customer service and very good to helping you to find a suitable property in terms of price and budget. Riz was extremely helpful in helping my group to find a house. The process was made so simple for us and we managed to secure the house directly after the viewing! Thank you Riz and the rest of team for the expectional service you provide for my group

Gurpreet · 21 May 2024

★★★★★ 5/5

Google

Had great experience at Property Solutions, they were transparent and straight to the point and offered options well within my budget. I did a house viewing with Jeevan who was respectful and knowledgeable. He gave great insight on the pros and cons for the accommodations we visited. Would recommend for other students. Process was straight forward and to the point.

Goban · 21 May 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with Riz to rent a new home. From start to finish, it was an absolute pleasure! From our initial conversations and throughout the whole process, Riz was professional, demonstrated immense patience and understanding. He is highly knowledgeable about the local market and made sure I always felt like a priority.

Cosmina · 19 June 2024

★★★★★ 5/5

Google

Riz was really informative, helpful and knowledgeable about all aspects of renting and bills. He helped us with our questions and was accepting and nonjudgmental about our queries. Riz seas patient with us and gave us time to have private discussions without pressuring us into anything. He gave us lots of options and advice. Thanks Riz.

Anna · 22 March 2024

★★★★★ 5/5

Google

Jeewan was very helpful and considerate during the viewings, asked us our opinions on each house after we’d seen it and have us the low down on all of the amenities and functions of the houses, really helped us make a final decision

Jack · 18 October 2024

★★★★★ 5/5

Google

Riz was class, really helpful giving us loads of info about the houses and also sorting us a few extra benefits for the one we chose. Great guy to go to if you’re looking to sort a good house quickly and efficiently

Tom · 17 October 2025

★★★★★ 1/5

Google

Rented a property to me in Selly Oak where there’s constant loud external noise interrupting my sleep, the landlord ignores all messages about issues and Property Solutions won’t let me leave, forcing me the full 12 months and still a huge fee if i found a replacement tenant.

Sturdy · 16 January 2026

★★★★★ 5/5

Google

Riz was very knowledgeable, kind, a good listener and actively went out of his way to find the best deals for us. Riz made us feel accommodated, understood, and reassured about renting our next property. Due to Riz’s attitude, kindness and professionalism, we feel confident about moving into our next property.

Erica · 22 March 2024

★★★★★ 5/5

Google

Exceptional service from the team. Riz is very reliable and so excellent in his job he has shown us multiple houses and he was so nyc and help us to finalise our house for next academic year. Thank you Riz and Property Solution Team😇😉 …

Bharti · 22 March 2024

★★★★★ 5/5

Google

Great estate agents, really knowledgeable about the area and student renting. Riz is so helpful and answers any queries we had! Highly recommend if you’re a student looking at renting in Selly Oak.

Nisha · 10 October 2024

★★★★★ 1/5

Google

Staff are unhelpful and lazy. I drove up all the way from london to birmingham to pick up my keys and move my stuff in to be told that my key had been given away to other tenants without my permission or even informing me. After asking countless times if they could just open my door so that I can at least move my stuff in the meantime, they then finally agreed to open my own door FOR A £20 FEE. Can I just make clear that the house they needed to come down and open was on the same street, so I had to pay £20 for them to get up from sitting down all day and walk down the street even when it was their fault that my key had been misplaced.

Anna · 24 September 2024

★★★★★ 1/5

Google

UoB students don't use them there are many better companies with better houses and won't make renting your first house stupidly difficult and stressful. When I did house viewings the man came 40 minutes late and didn't even have the keys for the rooms we were looking at. When we sent all our documentation off we had written and verbal communication that we had done all the documentation they needed to rent the house. Three months later despite confirming we had the house they send us an email saying we needed to send documents we had already sent them in 2 days or we won't get the house. That was two weeks ago and after us sending them multiple emails and the documents within the correct timeframe they haven't responded leaving us in a limbo not knowing if we even will have a house next year. Needless to say we have been messed around with by an incompetent, lazy and unorganised team of staff.

Matthew · 22 June 2017

★★★★★ 5/5

Google

Riz was very helpful and ensured the homes we viewed were fitted to our requirements. He answered all questions clearly and made sure we were happy with the house chose, and he made the whole process easy and simple for us. We are very grateful for his help and looking forwards to moving into our new house :)

Emma · 6 December 2024

★★★★★ 5/5

Google

Riz was very professional and very patient with all of our questions. Everything was straight forward with no hassle and we are now very happy with our new home. Thank you Riz and Property Solutions.

Stefan · 19 June 2024

★★★★★ 1/5

Google

Do not let with property solutions under any circumstance. I have just moved out of my student house for the 23/24 academic year and have been robbed of over £150 worth of made up issues with my house. On top this, they consistently broke contract by arriving unannounced to complete viewings for next years tenants, making us feel uncomfortable for months in our own home. Despite 10s of requests to get issues sorted for the house, they were either ignored or took weeks to be sorted. I can not stress enough how bad this letting agency is.

Ethan · 9 August 2024

★★★★★ 5/5

Google

Special thanks to Riz for helping us sort out a house, he was straight to the point, and very helpful in deciphering what we wanted

Ben · 22 November 2025

★★★★★ 1/5

Google

Extremely Disappointed with Customer Service I recently had a very unpleasant experience with Property Solutions Selly Oak The individual who attended to me, an Asian man with a beard, was exceptionally rude and dismissive. He made me feel like I was there to beg rather than seek services. In any business, customers should be valued and respected. This person clearly lacks basic customer service skills. I strongly advise Property Solutions to improve their customer service. Until then, I recommend looking elsewhere.

DEVIDAS · 26 July 2024

★★★★★ 5/5

Google

Fantastic agency, the houses you see on their website match what you see in person. The staff are great too, special shoutout to Riz who continues to offer an amazing service.

Moyo · 24 July 2024

★★★★★ 2/5

Google

TLDR: These landlords are trying to deduct an extortionate amount of money on cleaning charges and are trying their luck charging us with issues pre-existing to the house before we moved in I don't ordinarily leave reviews on anything, but the way Property Solutions handled our end of tenancy I really feel like I have to. They've deducted £315 off our deposit for professional cleaning and gardening services because they claimed we didn't clean the house to a high enough standard. This is despite the fact that it's borderline illegal to force your tenants to pay for that. The only remaining jobs for both cleaning and gardening they listed on their move out inspection was another pass on the oven (which we did clean on moveout and was pretty filthy in the first place when we moved in), we forgot to wipe down the top of the washing machine, I forgot to vacuum under my bed and we didn't weed the garden enough to their standards (pictured below is the garden on move in and move out. They're charging us over a £100 for THAT). This is despite the fact that me and my flatmates spent three entire days cleaning the house top-to-bottom and that arguably it was in a much better state than when we moved in. As just the tip of the iceberg to the amount of issues in that house, when I when first stepped into it the damp was so severe that it set off my 3-year dormant asthma and I had to get out of there ASAP and wait half an hour for my lungs to calm down. ALSO also, they tried to deduct more of our deposit to charge us for pre-existing issues with the house. These include the lack of a recycling bin (despite the fact we texted them in the first few days of our tenancy telling them that we never received one), gum stains on my bedroom floor carpet that are clearly visible in all the move-in videos we took literally first thing on getting into the house, and mould issues they are clearly not new and again are present in all the move-in videos we took. Thankfully they waived most of these, but on the few they didn't when we asked them to itemise their costs and provide picture evidence that they fixed what they said they would they flat out refused. They also refused to do the same thing for the cleaning and gardening bills. I don't think that's strictly verboten, but it just feels scammy. We've had to concede defeat because none of our complaints were going anywhere, and the whole process has been so demoralising. They get two stars because they did replace our washing machine when it sounded like it was going to explode and they got us a dryer (although bear in mind they didn't get the last tenants one, so by the looks of it they spent a good chunk of their tenancy hanging their clothes to dry, sometimes indoors in the already damp riddled living room. That's what they were doing when we did the viewing last January anyway). I hate leaving complaints about stuff but I honestly feel like I have no choice in this instance. (PS included photos below to prove the house looked fine when we moved out lol)

Ros · 2 September 2025

★★★★★ 5/5

Google

From the go we were treated very well by the property solutions team, as tenants. Any problems we had with our rented house in Kings Norton was seen to straight away. At the end of our tenancy, they were helpful in the retrieval of our deposit. All good and we would recommend them.

F · 17 December 2024

★★★★★ 5/5

Google

The properties are so neat and look exactly like what’s on the site. Love it. Thanks to Riz for his swift replies and for the viewing and settling us in.

TkayCODM · 24 July 2024

★★★★★ 1/5

Google

As a property management service, they completely failed to maintain the property and never fixed a single issue. Unacceptable wait times for something as critical as a front door lock, and when I requested a replacement key for the post box, they forced the lock, broke it and never replaced it. The solution for collecting the meter readings was completely inadequate, as they are located in a shop Property Solutions has no access to. Communication on WhatsApp was also poor, with messages sometimes flat out ignored. Only positive was that almost the whole deposit was returned, with the only hassle being they request final bill statements (which is not necessary under the DPS).

Nathan · 19 August 2025