Morgan Payne Knightly Birmingham reviews

★★★★★ 5/5

Trustpilot

Fantastic

We recently worked with Georgina at Morgan Payne & Knightley West Bromwich to secure a new place, and she was fantastic. Even with a few bumps along the way, she went above and beyond to make sure everything went as smoothly as possible. Georgina kept us updated and was always there to help sort things out. She really made a stressful process so much easier, and we honestly couldn’t have done it without her, by far the best lettings agent any of us have ever worked with. She’s a real credit to the company, and I’d highly recommend Morgan Payne & Knightley to anyone looking for a smooth move.

Consumer · 25 October 2024

★★★★★ 5/5

Trustpilot

I recently had the pleasure of working…

I recently had the pleasure of working with Miss Sham to rent a property, and I couldn't be more impressed with her service. From start to finish, she was professional, responsive, and incredibly helpful. She made the entire process smooth and stress-free, patiently answering all my questions and ensuring every detail was taken care of. Thanks to her, I was able to secure a great place quickly and with confidence. I highly recommend Miss Sham to anyone looking for a reliable and dedicated property agent!

Syed · 1 August 2025

★★★★★ 5/5

Trustpilot

First experience exploring a rental…

First experience exploring a rental property, although obstacles experienced with landlord, Chloe has been absolutely fantastic, very supportive and understanding. I would highly recommend this agency to any tenant looking to pursue rental property as the customer service and personal approach has been encouraging and communication has been superb

Rkki · 28 October 2024

★★★★★ 1/5

Trustpilot

WORST SERVICE EVER

Good Day, my niece inquired about a property, 26 Victoria Street on the weekend of 22nd September, inquiring regarding the Lease, Council Tax, Electricity Bills etc. Its a commercial property. She sent an email but after three days had not received a response. I called and followed up on 25th September at 2.27pm (spoke to Chloe) an was told that email had been received and that had been sent to the commercial department and my niece would be contacted. I also left my number as I explained she was at work and may not be able to answer. Still no reply by email or phone the following day 26th September at 2.42pm I called again and basically was told that the department would get a nudge. I called today 30th September and was told that the person in charge had been on holiday (strange there was no replacement), I asked to speak to a manager so as I could complain. and was told the contact regarding the inquiry in the commercial office was the Managing Director. In 30 years of the property trade i've never experienced anything like this. BE AWARE

Customer · 30 September 2024

★★★★★ 5/5

Trustpilot

PERFECTLY PUNCTUAL

Right from the off, Georgina was on it - speedy to ring, arranging the viewing, rocking up to the property literally to the second of the agreed viewing time - from there onwards the process was so slick and efficient - a fantastic experience

Matt · 8 November 2024

★★★★★ 5/5

Trustpilot

personal attention

Charlotte dealt with the marketing of my property and kept in close contact with me with updates. She kept to timescales she gave and made me feel valued. Such personal attention is rare to find. Thank you Charlotte

Mandy · 11 November 2024

★★★★★ 5/5

Trustpilot

Viewing my new home the property in Dawley Bank…

Viewing the property in Dawley Bank Telford was a plesure just what I was loo, ing for and after viewing 27 others I finally found my new home to be.

Patricia · 30 January 2025

★★★★★ 1/5

Trustpilot

Terrible company if you are a landlord…

Terrible company if you are a landlord or tenant. Not registered as a business on Company business register but still trading. Not registering tenants deposits. Not paying rent to landlords . Not managing properties for landlords but taking money. Offices unmanned so tennants and landlords cant contact them. Not responding to any kind of communication. DO NOT USE THIS COMPANY 😡

Anne · 11 May 2026

★★★★★ 5/5

Trustpilot

Our family couldnt thank Gemma enough…

Our family couldnt thank Gemma enough at Morgain Payne and Knightly enough she has been fantastic throughout the process of moving home.

Steph · 26 February 2025

★★★★★ 1/5

Trustpilot

This is a made up company FAKE

This is a made up company having many other names before the whole firm is a scam please do not use the company the from A to Z it’s crooked from top down they will give u a bunch of lies as they are good in this role . Please go to a reputable company not this fake one T Singh your a fraud

Paul · 4 March 2026

★★★★★ 5/5

Trustpilot

Thank you!

Thank you to Tony, Ami and Dominika for making this process as smooth as possible. They were always on hand to answer any queries and were professional throughout with a personal touch. Thank you once again!

Sunraj · 7 June 2024

★★★★★ 3/5

Trustpilot

Don't answer their phones

How can they sell houses when they don't answer their phones?I have been ringing their Telford number, and it literally rings out, no answer machine, no auto-answer, no people. I've been trying for 2 days. If you are thinking of selling your house, I would never recommend using an estate agent that is not even set up to capture enquries by phone. ** UPDATE **About a week after this review and after an e-mail from myself asking if they were selling the property or not, I got a call from one of the Agents. To be fair, she couldn't have been more apologetic and lovely and quickly got to work in setting up a viewing for us. After the viewing I learned that a few members of the team were off poorly and their phone system hadn't been set up to take voicemails in office hours, only out of hours, and that measures are being taken to rectify that so that they can capture all information. Hopefully that is the case and if it is I am sure the other 5 star reviews will cancel this one out. But I am moving them from a 1 star to a 3 star due to my interactions when they did eventually speak to me.

Luke · 15 July 2024

★★★★★ 5/5

Trustpilot

Letting my property

Sarah & Tony were a pleasure to deal with. They took care of everything they said they would and made the process of letting out my property as easy as possible. Would recommend them anytime.

Chris · 10 May 2024

★★★★★ 1/5

Trustpilot

Absolutely awful estate agents to work…

Absolutely awful estate agents to work with, for over a year now iv been chasing missing payments that my tenants have paid to them but they have failed to send it over to me. They owe me over £7,000 and I have called and left messages and emails and not one single person has tried to resolve the matter, I keep getting told the manager is out of office and I’ll get him to call you back and he never does. Its sickening to think they would put somebody through this especially with it being a substantial amount that has been missed over the months.

Brooklyn · 31 August 2025

★★★★★ 5/5

Trustpilot

Throughout the sale of my house

Throughout the sale of my house. Charlotte was there all the way. Liaising with solicitors. It has been so easy to complete with the support I had. Nothing was to much trouble. Thank you

Ms · 16 May 2024

★★★★★ 5/5

Trustpilot

Anna is a breath of fresh air

Anna is a breath of fresh air. I needed some help and documents urgently for a meeting tomorrow and true to her word, the documents were with me in the afternoon and she has offered to help with a further document which will be very welcome. Thank you Anna, you are an asset to the company. Regards Diane Flavell

Diane · 27 May 2022

★★★★★ 1/5

Trustpilot

AVOID - TERRIBLE SERVICE AND COMMUNCIATION

My landlord transferred the management of the property I am renting to MPK last November (2024). The communication is appalling. I have called so many times and left voicemails for someone to contact me URGENTLY, along with various E Mails to 3 different E Mail addresses. I have also contacted via Facebook, again no response. I have also commented on Facebook to ask if anyone answers phones and E Mails for the comment to be deleted.

Hannah · 29 September 2025

★★★★★ 1/5

Trustpilot

Tony is a theif

Tony is a theif. He takes tenants deposits and does not protect it . He uses it to fuel his obsessions

Mike · 1 December 2025

★★★★★ 5/5

Trustpilot

Charlotte was absolutely fantastic from…

Charlotte was absolutely fantastic from start to finish. Very knowledgeable and always on hand to help with any questions i had.

Emma · 4 November 2024

★★★★★ 5/5

Trustpilot

Charlotte Nicholson was great to talk…

Charlotte Nicholson was great to talk to, had good knowledge and insight and made finding a property for me easy.

James · 23 October 2024

★★★★★ 5/5

Trustpilot

This agents Morgan Payne & kinghtly a 100%

Mr.Suhk was very Pleasant and helpful to me and getting done quickly.

Kim · 9 December 2024

★★★★★ 5/5

Trustpilot

Charlotte in Telford office is great

Charlotte in Telford office is great, intuitive and exeperienced. Jason is also amazing and reassuring as a manager. No issues phase this team. A1!

Lisa · 22 May 2024

★★★★★ 5/5

Trustpilot

Friendly staff

Friendly staff, Chloe was extremely helpful throughout the whole process. Provided great communication throughout, would definitely recommend the company!

Georgia · 19 July 2024

★★★★★ 1/5

Trustpilot

Landlords beware

This company has the poorest communication skills and scam you out of your own rent. I have been unable to get in touch with agents for weeks or months at a time and when I do their service has always been insufficient. Recently management seems to have changed as they have gotten even worse and employees always seem unwilling to help or have an attitude.

Jass · 15 September 2025