Leaders Sales Birmingham reviews

★★★★★ 5/5

Google

A great thank you to Nat @ Leaders, very attentive to support us in our property rented, great communication and always goes above and beyond.PositiveResponsiveness, Professionalism

Tony · 22 June 2022

★★★★★ 4/5

Google

After having quotes from three other estate agents, I decided to choose Leaders as I was impressed by the professionalism of Mark who viewed the property. I was not disappointed as they produced an excellent brochure describing the property and explained the whole procedure for marketing and selling it. It was sold within two weeks to the second viewer and they then supported myself and the purchaser through until completion - the fees to sell a property are very reasonable and competitively priced - excellent service.PositiveResponsiveness, Quality, Professionalism

Barbara · 22 June 2021

★★★★★ 5/5

Google

Mahema is so prompt. Any issues she's on it straight away. Highly recommended H Surti

Hitendra · 22 June 2023

★★★★★ 5/5

Google

Very professional in everything took me no time at all to move Claire Ayres was always very polite and attentive I would highly recommend any one to choose leaders when moving

Connor · 22 June 2021

★★★★★ 4/5

Google

I found the experience from Leaders, Hannah Sirrell,pleasant precise helpful & polite. the office staff were very helpful towards me & the process I found easy to manage, thank you

I · 22 June 2023

★★★★★ 5/5

Google

Leaders (and in particular Chelsea) have been outstanding so far and I have no doubt that the excellent service that I have experienced to this point will continue moving forwards.

Matthew · 22 June 2021

★★★★★ 5/5

Google

First time using Leaders to find a rental property. Everyone was super friendly and helpful, especially Mitch! We also loved the welcome hamper. 10/10 would use again.PositiveResponsiveness, Quality, Professionalism, Value

R · 22 June 2021

★★★★★ 5/5

Google

Thanks to the team at Leaders, especially Libbi, who got my flat ready and rented very quickly and without any hassle for me.PositiveProfessionalism

Dave · 22 June 2022

★★★★★ 5/5

Google

Had a wonderful experience with Leaders,they offered me one of the best customer care service ever and would like to thank and appriciate Natasha who made my journey of looking for a property to rent much easier and I am really happy being associated with Leaders. Indeed they are the Leaders in the market

DANIEL · 24 November 2023

★★★★★ 5/5

Google

Excellent service, very professional. I would definitely use again in the future. Many thanks to Robin and Mark for all their help.

Val · 22 June 2022

★★★★★ 5/5

Google

Great people working here especially the people who handled my move not one bad comment to make very greatful for the help always happy to answer the phone and answer questions - definitely recommend Brad

Bradley · 23 June 2019

★★★★★ 5/5

Google

What a wonderful company to deal with. Particularly Chelsea who dealt me a great result on a flat in Cotteridge. Having said that, the whole company is a real pleasure to meet and deal with.

Richard · 23 June 2019

★★★★★ 5/5

Google

Very helpful and friendly staff take the stress out of leasing a property. The couple of small issues have been resolved very quickly and we are happy to be dealing with Leaders and especially Karen!

Richard · 23 June 2019

★★★★★ 5/5

Google

Best estate agent ive dealt with, willing to help and chase down anything i needed. Libbi was generally amazing made the process incredibly easy for me!PositiveResponsiveness, Quality, Professionalism

Nat · 22 June 2021

★★★★★ 5/5

Google

Recently used leaders to move into my new property Claire Ayres was brilliant from start to finish, very helpful and professional. Will defo use them again in futurePositiveProfessionalism

Sam · 22 June 2021

★★★★★ 1/5

Google

Thoroughly disappointed with the level of "professionalism" encountered with my time as a tenant. It once took 8 days for them to get a letter into the post from the date of printing. I have regularly had to make complaints about the property during 6 month inspections, (Leaders regularly leave the booking of the until they are late and then get quite demanding about the time frame of the appointment even though the lateness of the appointment is far from being my fault) upon requesting GDPR request I was first incorrectly told that I would be required to do things to make their job easier in complying, this is categorically not true. I should not have to inform the branch manager of this fact. It is their job to manage the branch, not mine, but I digress, upon requesting the GDPR I was provided with email correspondence showing that only on one occasion has the estate agents been in touch with the landlord to report the damages, meaning I have been forced to live in unsatisfactory living conditions. I have had several concerns about their data handling and management. All of which have been ignored or swept under the table. For over a year they regularly insisted on emailing my ex, including sending them photos of the inside of the property which enabled them to identify that I still lived there. This of course did not take much to work out because leaders also very kindly decided to provide my ex with my address. I had told my ex I had moved in order to escape from a particularly nasty and abusive relationship so to have Leaders inform them regularly that I still lived there was not at all appreciated. I have also had Leaders inform me of other properties my landlord owns, which I'm not entirely sure was appropriate of them to do so. In response to Leaders reply I would like to add a quote from an email I recieved from Leaders themselves regarding the issue: "Unfortunately, back in April last year, the member of staff who was dealing with the endorsement to remove him from the tenancy, did not complete this procedure correctly." This show not only was the error on their part, but also the branch response that I or the other tenant were responsible is a blatant lie. They have already previously accepted that they are to blame for repeated cases of mismanaging my personal data, many of which occurred after the new GDPR regulations. Having had FURTHER problem with this branch I would also like to point out I have had correspondence with leaders which shows that the branch manager has little to no knowledge of the time frames required for a house sale to go through. Seeing as they are unaware that a house sold subject to contract can take 3-6 months to go through and that it doesn't happen over night, she has stated that she doesn't understand why someone who is coming to the end of contract would want to enter into a fixed short term contract as a way of ensuring that their house move goes smoothly and also enable to them to do any necessary renovation/decorating projects. Given the lack of understanding of the time frames of moving house I would highly recommend that if you wish to purchase or sell a house that you find a different estate agents. I would not be comfortable working with an estate agent who failed to have such a basic understanding of process of buying or selling houses.

G · 22 June 2020

★★★★★ 5/5

Google

Excellent service from the team during the sale of my property. Can not fault any aspect as I was kept informed at all times especially in regards to chasing slow solicitors. Would highly recommend.

Thomas · 4 November 2024

★★★★★ 5/5

Google

Claire Ayres was really responsive whilst we were going through the purchase process They chased up the vendors solicitors on our behalf and gave fortnightly updates.PositiveResponsiveness, Professionalism

Toby · 22 June 2021

★★★★★ 5/5

Google

Privately renting through Leaders and they have been fantastic throughout. Very helpful, polite and always keep us updated. Sarah Newman is absolutely amazing. Thank you 🙂 …

Steve · 22 June 2021

★★★★★ 5/5

Google

Looking for an apartment to rent long term, I happened across a listing for the perfect place under Leaders. I simply cannot fathom just how efficient Clare Ayers and Chelsea have been in this whole process. From the start with the first call to finish with me moving in holding my awesome new home welcome pack ,I have smiled the whole way through. This is how any business should be run. So happy 😁😁😁PositiveResponsiveness, Professionalism

Mike · 22 June 2021

★★★★★ 5/5

Google

Leaders have managed a property for me for many years now since the days of Hollier Browne & recently I have had concerns with how the property was being managed. The new property manager has been exceptional Stacey Carr. She's honest, straightforward & communicates in a respectable way not only with me as a landlord but respectful of the tenant too. Well done Stacey. Refreshing & an asset to Leaders.PositiveResponsiveness, Quality, Professionalism, Value

Matt · 27 August 2021

★★★★★ 2/5

Google

It's easy to buy a property and rent it out. It's considerably more demanding to ensure that all regulations are adhered to and both tenant and landlord are satisfied. I've been using Hollier Browne for approx 20 years. I've tried many agents, but Hollier Browne are by far the best that I have ever used. During 2018 & 2019 I have been increasingly less satisfied with the service and costs and am actively searching for an alternative agent.

Mina · 22 June 2020

★★★★★ 5/5

Google

My experience to get flat with leaders is very good.They are helpful and guide at every step.I recommend all to get house through them. Thanks

Savreen · 22 June 2023

★★★★★ 4/5

Google

Great service I’ve received from Natasha Delaney. Easy communication and did everything mainly online. A convenient service for someone like me who is always busy.

Madulo · 22 June 2023