5/5
GoogleExcellent service from KWB Management Company especially Nicola Fagan who is very professional doing her job! Quick response with no issues! Keep up the good work & I would highly recommend from myself
Trusted Agent profile
KWB reviews
★★★★★
50 reviews across 1 platform
Lancaster House, 67 Newhall Street, Birmingham B3 1NQ
KWB's Birmingham office at Lancaster House is rated 2.9 out of 5 across 50 reviews on 1 platform, including 50 Google reviews rated 2.9. Checked 9 October 2026.
Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Google1/5
GoogleI've recently sold a flat which i owned for 14 years, partly as owner occupier, latterly as a BTL landlord - KWB have been the managing agents for much of that time. In that 14 years, the communal area hasn't been decorated once and during a visit recently, it looks absolutely appalling and in a way, very sad. I paid £73 per month (or similar) for the 14 years i owned the property and to have paid that much and for it to be in that state is completely inexcusable. I e-mailed most years and got the same rubbish back each time - normally along the lines of "oh we'll be looking at it next year..." The owners portal of their website is not kept up to date and contains multiple errors. They also dealt with a communal plumbing issue several years ago very poorly, but we 'won' in the end. I'm pleased to now have nothing to do with them.
5/5
GoogleMy experience with kwb has historically been adequate. I now deal with property manager Mark Eskins and he has single handedly transformed my opinion of KWB. He is professional, caring and incredibly efficient. What an asset to the company. Lives and breathes the company values.
Agent replied · 11 June 2024
Hi Feroz. What an amazing write up for Mark - thanks so much! Mark only joined in January and has had to navigate the complexities of a new company, role and of course the pandemic. He’s been an amazing Property Manager from the get go and will be overjoyed to see your comments. Again, many thanks
5/5
GoogleWe have worked with Nicola Fagan and the team for number of years. They are extremely professional and always demand for the highest levels of service for their clients.
5/5
GoogleFantastic place to work for , pay is always right and on time
Agent replied · 11 June 2024
Thanks Megan it’s fab to see such a positive review 👍 …
1/5
GoogleSad to say, but what my neighbors have mentioned in their reviews below is absolutely true. I once has to get down and up 20 stories because at some point both elevators went broken in which one was down for 2 months and the other was …
Agent replied · 11 June 2024
Hi Ahmed, Hope you are well. Sorry to read your review. I’m not sure if you were at the meeting on Tuesday however the developer did state the current status of their issues with BT ref the Broadband and I emailed a summary out to … More
1/5
GoogleBeware for new tenants...... Imagine living in a building without internet access.... have been here for over two months and have had to spend money on mobile wifi data because it's almost a blindspot for 3 and no broadband available in the …
Agent replied · 11 June 2024
HI Citta, Just to advise you the developer is holding a residents meeting tomorrow (Tuesday 27 November) at 4pm in the lobby to discuss the issues so far and how he will be dealing with these going forward so all residents can have access to Broadband without experiencing any issues or delays. Hope to see you there and kindest regards
1/5
Google9 months now and no internet, the public WiFi cannot handle the capacity of the building during peak hours. Weak excuses as to why the necessary work keeps gettting pushed back. Smacks of a lack of effort. …
Agent replied · 11 June 2024
HI Richard, in reference to your review we completely understand HI HI Richard, in reference to your review we completely understand frustrations of you all with the Broadband issue and can assure you all that the Developer is working hard … More
5/5
GoogleSince KWB took over the management of Kings Court in Birmingham, they have resolved all the outstanding issues with their thorough, pragmatic approach and given the residents peace of mind that our homes are in safe, professional hands.
Agent replied · 11 June 2024
Thanks Bernard. Its great to see that all of our commitment and hard work is paying off for our clients. Great to work with you
1/5
GoogleRude and unprofessional staff, if there was an option for no stars I would chose this.
Agent replied · 11 June 2024
HI sorry I cant say your name as there's nothing showing apart from admin however if you want to email me at nfagan@kwboffice.com with your concerns I will happily look into it for you. Kind regards
5/5
GoogleOver the past 12 months I've worked closely with Nicola & Mark as a contractor. They're always very quick to respond to any email or query about sites we work on and are both professional and understanding especially during 2020. To me it seems that they both take a keen interest in helping their residents resolve issues and put them first!PositiveResponsiveness, Professionalism
1/5
GoogleIf you're thinking of moving to The Bank.... don't! Property developer installed incorrect wiring so all 192 have had no access to internet for MONTHS and property developer has provided no adequate solution!
Agent replied · 11 June 2024
HI Gemma apologies for your frustrations. The developer is holding a residents meeting tomorrow (Tuesday 27 November) at 4pm in the lobby to discuss the issues so far and how he will be dealing with these going forward so all residents can have access to Broadband without experiencing any issues or delays. Hope to see you there and kindest regards
1/5
GoogleAvoid. KWB never carried out the works they claimed they would in their fee proposal. I spent 2 years complaining to get the works done that we were paying for.
Agent replied · 11 June 2024
Hi Jack thanks for your review. Obviously we cannot go into your legal dispute on a public domain and we are sorry you were unhappy with the outcome that the services were satisfactory there however be assured that we continue to monitor the contracts for the leaseholders closely. Take care and we wish you well in your new property
1/5
GoogleVery bad customer service.
5/5
GoogleAbsolutely first class service from Nicola and the team. The best property managers in Birmingham!
1/5
GoogleRip off people, avoid these ppl if you are going to rent/buy.
1/5
GoogleSeems to me this company say one thing and do another . Asked for a updated bill and correct figure . …
Agent replied · 11 June 2024
HI Luke. Sorry you feel so dissatisfied. Obviously I can’t provide details on Google as it is public however I have sent you varying information over which shows everything that has been sent out historically and why. I’m sorry you felt … More
1/5
GoogleAVOID AVOID AVOID I have many properties that I have managed and I have never come across a more incompetent outfit in all my dealings.
Agent replied · 11 June 2024
Hi. I am sorry you have posted such a dissatisfied comment for KWB and I am concerned that our service has not reached our usual high standards for you, unfortunately you have not left any details and I wonder if you would be so kind as to … More
5/5
GoogleOutstanding advice across a range of property matters from a knowledgeable team
Agent replied · 11 June 2024
Thanks John. We do have a great team in place who are committed to providing a high end management service to all of our clients and customers
5/5
GoogleHave always had good experiences of KWB as a managers of our apartment block. Really responsive with a personal interest in getting problems sorted. Good relationships with trusted contractors and always follow due process.
5/5
GoogleHaving been working along side KWB for several years I have never encountered any issues, always a swift response when dealing with any members of staff. Would highly recommend KWB Property Management.PositiveQuality, Professionalism
5/5
GoogleWe recently moved our block to KWB after becoming increasingly unhappy with the performance of our existing agents. We auditioned several other companies and I am extremely happy with the service they offer.
5/5
GoogleI have always received prompt and professional service from the team at KWB, keep it up guys
5/5
GoogleA really good bunch and always try to go the extra mile .
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about KWB
How many reviews does KWB have?
KWB's Birmingham office has 50 reviews across 1 platform: 50 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
What is KWB's rating?
KWB is rated 2.9 out of 5 across all 50 reviews, and 2.9 out of 5 on Google from 50 reviews, checked 9 October 2026.
Where is KWB's Birmingham office?
KWB, Lancaster House, 67 Newhall Street, Birmingham B3 1NQ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.