Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHighly professional negotiator
Ivanka proved very professional, prompt in dealing with requests and issues, very curious and cheerful lady, not least she found me a wonderful tenant paying the asking price. Other estate agents were getting me below asking price and not able to find a high calibre applicant. Moreover, without her I would have found this tenancy agreement very exhaustive and stressful. Well done Ivanka, keep up the great work. You deserve 7 stars.
Morteza · 1 July 2024
Agent replied · 23 October 2024
Dear Dr Forghani, thank you so much for taking the time to write such a lovely review. I appreciate your kind words and am grateful for the opportunity to work with you. It was a pleasure assisting you and I look forward to working together again in the future!Kind regards Ivanka
★★★★★ 5/5
TrustpilotI would like to emphasize that Vinnie…
I would like to emphasize that Vinnie from Renewals is extremely excellent. She is very kind and always thinking of customers. I really appreciate what she has done for me.
Amy · 7 March 2024
Agent replied · 23 October 2024
Dear Amy,Thank you for the lovely review.It was a pleasure to assist you with your renewal.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotKnight Frank provided a five star…
Knight Frank provided a five star service throughout the sale process. The use of a drone resulted in excellent photography of the restricted site and enabled the production of a well presented brochure. All the staff at Knight Frank were excellent. In particular, Harry Bethell provided an impressive service throughout and his knowledge and expertise, including a realistic valuation, ensured that the buyer was found within a few weeks.
Brian · 20 August 2024
Agent replied · 23 October 2024
Dear Brian, It was an absolute pleasure working with you and ensuring the successful sale of your property. Thank you for using Knight Frank. We look forward to working with you in the future. Best regards, Harry
★★★★★ 5/5
TrustpilotPrompt customer service from Ehteshaam…
Prompt customer service from Ehteshaam Ahmed. I phoned Ehteshaam yesterday to inquire into a payment in arrears. Although he no longer is the credit controller responsible for our account, he explained who was dealing with the issue. A few minutes later he returned my call after he had followed up internally. I appreciate the initiative as he could have left it up to his colleagues. His call was followed with an email confirmation of the details. Very much appreciated. ML
Claire · 19 January 2024
Agent replied · 23 October 2024
Thank you so much for your kind words. I'm delighted to hear that I could assist you with your inquiry about the rental arrears, as I wanted to ensure you received the support needed. If you have any more questions or if there's anything else I can help you with, please feel free to reach out.Ehteshaam
★★★★★ 5/5
TrustpilotMs. Michelle Henry
I commend the (former) Lettings Manager for my investment and rental property 37 Spencer Walk Hampstead NW3 1QZ. She was extremely helpful and a delight to work with both for me and my Principal Private Assistant in my UK property affairs, Ms. C. Pimentel. Thank you, Michelle and I commend you to any and to all, in gratitude. Sincerely yours, Aziz (Mr. Wan Aziz Ibrahim).
Aziz · 21 October 2024
Agent replied · 23 October 2024
Dear Mr Ibrahim, thank you for taking the time to write such a lovely review and your kind words. I am pleased you were happy with the service I provided to you. It was a pleasure working with you and Christine. I wish you both all the very best. Kind regardsMichelle
★★★★★ 5/5
TrustpilotExcellent Service from Ehteshaam Ahmed…
Excellent Service from Ehteshaam Ahmed (letting A/c Dept.)The good manners, proper understanding and most professional dealing with Ehteshaam impressed me to say Ehteshaam is a very good asset of Knight Frank.
Raj · 9 February 2024
Agent replied · 23 October 2024
Thank you very much for your review Mr Chauhan! It was a pleasure assisting you and I am glad to hear that you were happy with the service I provided.Ehteshaam
★★★★★ 5/5
TrustpilotBrilliant customer service from Ehteshaam Ahmed
I've just called Knight Frank expecting the normal lengthy wait we've all come to expect from companies claiming we are value customers, but no: the call was immediately picked up by the very polite and extremely helpful Ehteshaam Ahmed. He listened to my query and helped with the issue I had without delay. I then asked him about something unrelated and he explained that it was a completely different team but that he would contact them and not just ask them to call me, but explain the issue I had to them and our call then ended. With a couple of minutes I had received an email from Ehteshaam attaching the correct document he had looked out for me and a covering letter explaining what action he had taken viz the other issue. Exceptional! Well don't Enteshaam. I hope you (and your boss(es)) get to see this review. If more companies had more people like you the world would be a better, happier place. Thank you
Nicolete · 18 January 2024
Agent replied · 23 October 2024
I sincerely appreciate your thoughtful and kind words! It was a pleasure assisting you. Your feedback truly means a lot to me, and I'm grateful for the acknowledgment. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. Ehteshaam
★★★★★ 5/5
TrustpilotMost efficient and easy process to lease with Walid
Walid was very quick, transparent, and efficient with the whole process of leasing the property. My best personal experience with a real estate agent
Christo · 25 June 2024
Agent replied · 23 October 2024
Dear Christo,Pleasure to assist you, thank you in your cooperation to put together a speedy deal.Best,Walid
★★★★★ 5/5
TrustpilotFantastic support throughout our buying…
Fantastic support throughout our buying process. Fiona MacLiam was professional, knowledgeable, and always available to help. The whole experience was smooth and stress-free. Highly recommended.
PS · 22 January 2026
Agent replied · 23 January 2026
Thank you so much for your kind review. We are delighted to hear that you felt well looked after throughout the process, and we truly appreciate your recommendation. Wishing you the very best for the future. Best wishes, Fiona and the Knight Frank Shropshire team.
★★★★★ 5/5
TrustpilotInes is very helpful and always…
Ines is very helpful and always responds in time. A smooth and professional renting experience. I’ve recommended Knight Frank to my friends.
Yan · 23 July 2024
Agent replied · 23 October 2024
Hi Yan,Thank you for your kind words, I hope you are very happy in your new flatAll the bestInes
★★★★★ 5/5
TrustpilotA great shame to hear Shehzad Ahmad is…
A great shame to hear Shehzad Ahmad is leaving KF. Shehzad has been helpful and efficient in managing a new property / tenancy and coordinating project works.
Andrew · 19 April 2024
Agent replied · 23 October 2024
Thank you for the kind words Andrew. It was a pleasure to work with you. ThanksShehzad
★★★★★ 5/5
TrustpilotWe would highly recommend Josh for his…
We would highly recommend Josh for his client-centric approach and outstanding service as our property manager. He's always responsive and dedicated to ensuring the best outcomes for us.
Athira · 30 March 2024
Agent replied · 23 October 2024
Thank you Athira, your high recommendation is most appreciated. Securing the best outcomes possible for you is at the heart of what we do, I am very proud to deliver an outstanding service. Best wishes, Josh
★★★★★ 1/5
TrustpilotTerrible management agent
I rent the property from KF, it was good in the beginning however after I moved in lots of problems need to fix. The property manager is very hard to contact and I was being locked outside of flat for many hours because the lock is damaged. Moreover, every time ask them to replace or repair at least takes few months. KF has many nice properties, the only thing that matters is hope it doesn’t get wrong
Ko · 4 March 2024
Agent replied · 23 October 2024
Dear Ko,We are really sorry to hear about your experience. It is always really disappointing when our service falls short of expectations. A member of our team will be reaching out to you directly to discuss this further. Please accept our apologies again. Knight Frank
★★★★★ 5/5
TrustpilotKF super prime letting team
A great overall experience working with the Knight Frank super prime lettings team. In particular Amy Pritchard goes above and beyond to source and secure an excellent result. Highly recommended.
Andrew · 12 February 2024
Agent replied · 23 October 2024
Thank-you for your kind words Andrew, it was a pleasure working with you and finding you a tenant and I look forward to working together again in the future! Many thanks, Amy
★★★★★ 5/5
TrustpilotLily and her colleagues wete extremely…
Lily and her colleagues wete extremely helpful through out the tenancy always polite and nothing was too much trouble
Arabella-Charlotte · 21 October 2026
★★★★★ 5/5
TrustpilotAmazing
Amazing. In particular Charlotte Maclean is immensely helpful and instrumental in my decision to cooperate with KF for past 4 years.
Khalig · 1 August 2024
Agent replied · 23 October 2024
Thank you so much for your kind words. It was a pleasure working with you. Please don’t hesitate to contact me should you require any further assistance. Kind regards,Charlotte
★★★★★ 5/5
TrustpilotQuick and effective turnaround
Vinnie was able to turn around a recent tenant renewal proficiently and effectively. It took very few days turnaround which is much appreciated. Best regards, Guillermo
Guillermo · 30 April 2024
Agent replied · 23 October 2024
Dear Guillermo,Thank you for the lovely review.All the best, Vinnie
★★★★★ 5/5
TrustpilotThe team at Knight Frank did a great…
The team at Knight Frank did a great job keeping our sale on track. Communication was particularly good.
Andy · 14 March 2026
Agent replied · 20 March 2026
Dear Andrew,
Thank you for your kind words, and for trusting us with the sale of your lovely home. I’m also delighted we found you your new home, and I wish you both all the best there.
Best wishes,
Harry and the Knight Frank Cirencester team
★★★★★ 5/5
TrustpilotFantastic service from Knight Frank
Fantastic service from Knight Frank. All
Zoe · 14 June 2026
Agent replied · 23 June 2026
Dear Zoe, thank you very much for your kind words and your recommendation. It was great working with you both, and we are thrilled with the outcome on the sale of your property.
Very best wishes
William and the Knight Frank Oxford team
★★★★★ 5/5
TrustpilotEllie Davis was great to work with
Ellie Davis was great to work with, very kind, professional and helpful!
Nadja · 17 December 2025
★★★★★ 5/5
TrustpilotVinnie from renewals has helped satisfy…
Vinnie from renewals has helped satisfy an easy going back and forth communication to settle & finalize everything needed for my stay at the esteemed OTB. Thank you Vinnie!
Juman · 26 February 2024
Agent replied · 23 October 2024
Dear Juman, it has been a pleasure to assist you in your renewal!Thank you, Vinnie
★★★★★ 5/5
TrustpilotA credit to KF.
My thanks and praise to Josh Ward-Brickett for his consistently excellent service in the management of my property. His timely response, proactivity and experienced view is so assuring for an overseas owner. Thanks Josh.
David · 2 November 2023
Agent replied · 23 October 2024
Thank you David. I am very happy to be able to give you peace of mind as an overseas owner. You are a pleasure to work with and I look forward to our continuing collaboration.Josh
★★★★★ 5/5
TrustpilotSatisfied
I worked with Vinnie from Renewals to let my property for a couple years now. He has always been very professional, responsive and helpful.
Jonghoon · 1 June 2024
Agent replied · 23 October 2024
Dear Jonghoon,Thank you for the lovely review.It has been a pleasure to assist you over the years, thanks again for choosing Knight Frank.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotDebbie Pinkham
Debbie Pinkham Seamlessly processed a lease renewal for me And was a pleasure to deal with
Gary · 11 October 2024
Agent replied · 23 October 2024
Thank you Gary for your kind words. It is a pleasure assisting you with your renewal. Debbie
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