Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFive stars to Lana and Katie
Lana and Katie made the moving process very easy. They were both super responsive to my questions and were all the ball during every step of the way. Moving is normally such a hectic experience and both Lana and Katie made it incredibly easy. Couldn’t recommend Knight Frank highly enough
Sarah · 25 March 2024
Agent replied · 23 October 2024
Thank you so much Sarah! We really appreciate your feedback, and it has been such a pleasure working with you. All the best, Lana and Katie
★★★★★ 5/5
TrustpilotDom peper did a good job with fast…
Dom peper did a good job with fast respond and assistant.
WING · 6 October 2026
Agent replied · 10 October 2026
Thank you for your kind feedback. I'm glad I could assist and provide a prompt service. I appreciate you taking the time to leave a review.
Kind regards,
Dom
★★★★★ 5/5
TrustpilotWanted to say a big thank you to Louna…
Wanted to say a big thank you to Louna who was really great in helping me finding a new flat in a short space of time - she helped negotiate and was there for me every step of the way . Thanks Louna !!
Anika · 12 July 2024
Agent replied · 23 October 2024
Dear Anika,Thank you very much for your kind words. I wish you all the best in the new apartment and hope you will remain happy here for many years.Best wishes,Louna
★★★★★ 5/5
TrustpilotSmooth operator
I worked with Sasha Gray-Crosby on my apartment - the service has been smooth and I do not need to remind the team in any case for issues. I am very happy for the team’s service here, and am sure we will continue to work together in the future.
Henry · 9 April 2024
Agent replied · 23 October 2024
Thank you for your review Henry. It has been pleasure working with you.Kindest regards Sasha
★★★★★ 5/5
TrustpilotProfessional and Efficient
Katie and Kavita provided a professional and efficient service throughout; interest levels were high and so we found our ideal tenants relatively quickly. We were well informed and considered during the process.
Anita · 14 May 2026
Agent replied · 27 May 2026
Dear Anita,
Thank you for your kind review.
It was a pleasure working with you, and we’re delighted we found your ideal tenants so quickly. Kavita and I really appreciate your feedback!
Best wishes,
Katie & Kavita
★★★★★ 5/5
TrustpilotI can't recommend Knight Frank highly…
I can't recommend Knight Frank highly enough, and Spike Pascoe in particular has been exceptional.
Claire · 9 September 2026
Agent replied · 24 September 2026
Hello Claire,
Thank you so much for your kind words and feedback on our team, it means a lot to us. We are glad you had such a great experience during your tenancy, and we wish you the absolute best for the future.
Kind regards,
The Knight Frank Property Management team
★★★★★ 5/5
TrustpilotI would like to thank Shantel…
I would like to thank Shantel Sikanartey who has been tirelessly dealing with my tenant and other matters relating to tenancy of my apartment. She is helpful, attentive to details and quick to respond.I am most grateful to her support.
Lee · 11 September 2024
Agent replied · 23 October 2024
Hi Melanie, Thank you for your kind words! It’s a pleasure working with you, and I will continue to do my best to support you and ensure everything runs smoothly with your property.Kind regards, Shantel
★★★★★ 5/5
TrustpilotGreat team at Clifton branch
I'd like to recommend the whole team at the Clifton, Bristol office. Robin, Rachel and Rachael were so friendly, helpful and professional from start to finish, when dealing with the sale of my late mother's house. They were always quick to respond and pro active when necessary. Thank you!
Alison · 28 March 2024
Agent replied · 23 October 2024
Thank you so much for leaving a kind review Alison, the whole team are delighted to help in the sale and so pleased we successfully exchanged recently. We wish you all the very best in the future.
★★★★★ 5/5
TrustpilotJosh Ward-Brickett has been an absolute…
Josh Ward-Brickett has been an absolute Godsend. Even the smallest problems are always dealt with efficiently and professionally and always with a sense of humour. It's a shame that Josh wasn't dealing with my account sooner but, "Thank you Josh, I really do appreciate all your help".......All the best,Peter
Peter · 28 March 2024
Agent replied · 23 October 2024
Thank you Peter. I am glad to be able to offer the help and support needed in a timely manner. I look forward to continuing to do so. Best wishes, Josh
★★★★★ 5/5
TrustpilotPrompt response and very professional
Prompt response and very professional. We would highly recommend.
Amanda · 14 October 2026
Agent replied · 15 October 2026
Dear Amanda, Thank you for your 5 star review and excellent feedback - it's very much appreciated. Could you let me know which of our offices you have been dealing with, so I can share the feedback with them?
Many thanks
Suzanne
Customer Experience Manager
customerexperience@knightfrank.com
★★★★★ 5/5
TrustpilotInterested, efficient and extremely supportive
On the initial visit Tom was genuinely interested in the property and asked very relevant questions to flush out any issues which could affect the sale, from septic tank to boundaries and drains. Since then the support from Fiona has been outstanding - she has become a friend in very stressful circumstances as well as being an efficient and effective partner who was ahead of the game and ensured that everything ran smoothly. I am truly grateful.
JS · 11 June 2024
★★★★★ 5/5
TrustpilotJamie-Leigh from Knightfrank
I have been dealing with Jamie- Leigh from Knightfrank for a number of years now and I can honestly say she has been fantastic to deal with through out the process of the rental hence why I continue using Jamie-Leigh and her team in the future
Eamonn · 23 May 2024
Agent replied · 23 October 2024
Dear Eamonn,Thanks so much for your kind review and loyalty to Knight Frank.Its been a pleasure to work with you over the years and I look forward to helping you for many more.All the best,Jamie-Leigh HarveyHead of Super Prime Lettings
★★★★★ 5/5
GoogleWe were very grateful for the support of Sarah in guiding us through the process of buying and selling. Having not had much luck with selling via an online estate agent for 6 months before transferring to KnightFrank, within days of transferring we had interest from buyers that Sarah was able to bring to us. Following a successful offer, we were also very thankful for Sarah's support and guidance through the remainder of the process. Due to difficulties with our buyer's solicitors, the whole process took much longer than we had hoped but Sarah was a vital support in keeping the pressure on to make sure that the sale went through.
Andrew · 11 October 2020
Agent replied · 22 October 2024
Dear Mr Leo, thank you very much for your excellent review. You had a super property and I’m glad the sale worked out despite a few difficulties along the way. I was delighted to be involved in the sale and wish you all the best in your new home.
★★★★★ 5/5
TrustpilotWe truly appreciate the services provided by Lety
We truly appreciate the services provided by Lety in managing our properties.
Jing · 23 September 2026
Agent replied · 24 September 2026
Dear Jing Ting,
Thank you very much for your kind words. Reading your feedback truly made my day.
It has been a pleasure working with you and managing your properties.
Thank you again for taking the time to share such lovely feedback. Your support and recognition mean a lot to me.
Kind regards,
Lety
★★★★★ 5/5
TrustpilotGoodman Fields Property Manager Review
My Property Manager and the team was responsive to my tenant's needs and took great care of my apartment unit in the last 5 years. In particular, I have to thank Ms. Toru Yoshioka for her strong execution abilities and attention to details.
Brenda · 10 July 2024
Agent replied · 23 October 2024
Hi BrendaThank you so much for your generous words. I am delighted to have been able to assist you.Please do not hesitate to reach out if you need more assistance or support.Kind regards,Toru
★★★★★ 5/5
TrustpilotI couldn't ask for better.
I want to draw attention to the immediate impact my new Property Manager Ruby Goddard has made. Upon taking over my account she had to sort through and relay a number of costly unresolved issues (not the best way to be introduced to a client). We worked together and within three days she clarified, negotiated and settled action to be taken - I couldn't ask for better. Thank you Ruby and also thanks to Heather Smith the Regional Property Manager for her ability to find and appoint good people.
David · 20 September 2020
Agent replied · 23 October 2024
Thank you for your kind words David. I’m glad I could be of help, and I look forward to continuing to work with you.Kind regards, Ruby
★★★★★ 5/5
TrustpilotExcellent Professinal Service
Knight Frank has been our Rental Management Agent for over 10 years and we have always received excellent professional service.In particular Josh Ward-Brickett from Management and Brigette Bulan from Renewals have been so helpful in assisting us in recent months.
Chen · 29 August 2024
Agent replied · 23 October 2024
Thank you Chen, we are very glad to continue to uphold the high standards you expect. Josh and Brigette
★★★★★ 5/5
TrustpilotAmazing help and support from Walid…
Amazing help and support from Walid Javadi in finding the right place for me and settling in. Walid was very professional, responsive, full of care and attention to detail - really like no other agent I have met before. Thank you Walid for your great job!
Ivan · 14 May 2024
Agent replied · 23 October 2024
Dear Ivan,It was thanks to your swift cooperation that we were able to close and ensure a smooth process for all parties involved. I hope very much that you will enjoy your new home, and look forward to us working together once more.Best, Walid
★★★★★ 5/5
TrustpilotHighly responsive property manager
KF is the property manager of the flat I rent. I had a blockage of my shower drain which needed urgent/same day fixing and KF had a plumber in the property within hours. Impeccable response and problem solved.
B · 18 March 2026
Agent replied · 20 March 2026
Thank you very much for the kind review Bernardo. It is an absolute pleasure working with you.
Kind regards
Charlotte
★★★★★ 5/5
TrustpilotKnight Frank Tower Bridge
Vinnie from Tower Bridge was a fantastic help for us finding a flat. He was knowledgeable about the properties, open and honest, and was able to provide a tour of all of the amenities in the building through the good relationships he clearly had there. Additionally, Vinnie was able to communicate with the landlord and efficiently achieve mutually agreeable terms for our tenancy period. I would recommend his services to others.
Alex · 6 May 2022
Agent replied · 23 October 2024
Dear Alex,It was an absolute pleasure to assist yourself and Jessica.I wish you all the best in your new home.Thanks again for choosing Knight Frank.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotGreat experience with them
Great experience with them. Been a tenant for 4 years and KF manages the property. Always replying within a couple of hours, and it's been a great relationship so far.
Alexandre · 18 May 2026
Agent replied · 27 May 2026
Dear Alex
Thank you for taking the time to write a review.
I am pleased that we were able to achieve a positive outcome with this year’s rent review.
Kind regards
Brigette
★★★★★ 5/5
TrustpilotCustomer Oriented Service
A very customer oriented service and friendly staff. I highly recommend Knight Frank especially if you are living abroad and need to use a real estate agent for your property in UK. My property manager Jason Nwimo is very helpful and doing a great job for us. Well done Jason!
Hakan · 16 February 2024
Agent replied · 23 October 2024
Hi Hakan,Many thanks for your review here. I'm always happy to assist, please do not hesitate to contact us should you need anything else at all.Kind Regards, Jason
★★★★★ 5/5
TrustpilotSmooth experience with Knight Frank as a property manager
Knight Frank is a property manager at the flat I'm renting. My experience with them is nothing short of perfect. It was hassle-free to sign a contract. Now, our property manager Mo Govani is very responsive to our queries to ensure our issues are always resolved quickly.
Denis · 17 April 2024
Agent replied · 23 October 2024
Denis, thank you for your kind words. It is my pleasure assisting you with your property. Mo
★★★★★ 5/5
TrustpilotMaisie at the Esher branch was very…
Maisie at the Esher branch was very efficient and always at the end of the phone when I needed to talk. Five star service thank you
Victoria · 16 June 2026
Agent replied · 23 June 2026
I’m really pleased to hear you felt supported and that I was able to be there when you needed assistance, it truly means a lot.
I really appreciate you taking the time to share your feedback, and I wish you all the best in your new home.
Maisie and the Knight Frank Esher team
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