Trusted Agent profile · Birmingham
★★★★★
772 reviews across 3 platforms
32 Beeches Walk, Sutton Coldfield, B73 6HN, Birmingham, B73 6HN
Hunters's office in Birmingham, at 32 Beeches Walk, is rated 3.0 out of 5 across 772 reviews on three platforms, including 221 Google reviews rated 4.7.
221
Reviews on Google
This office
3
Reviews on Facebook
Business-wide
548
Reviews on Trustpilot
Business-wide
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
1/5
TrustpilotThis is the worst agent ever
This is the worst agent ever. All agents are known for their commitment and trustworthiness, but they lack honesty. Instead of truthfully stating the facts about the property, they always wrap things up or try to deceive the client. I had a very bad experience with this agent.
1/5
TrustpilotVery disappointed with this company
Very disappointed with this company! Put an offer in for a house and it took them over 2 weeks to even get back to me and that was me ringing them. After waiting and waiting to see if my offer had been accepted i rang them once again and and they said unfortunately it hadnt been accepted but when where they going to let me know! Will not be going through them again to buy a house. Absolutely disgusting and no courtesy to their customers what so ever!
1/5
TrustpilotHunters Ilkley - just don't
Do not let through these people. They basically treat you like a second class citizen, coming to do in person check ups once every 6 month. So invasive. The property we rented turned out to be in poor condition, really cold and drafty with many things not working properly. We were supplied with no keys for the windows or patio doors and it was so annoying to have to be in constant contact with them about what was going on. Check out process was awful, problems that were fixed throughout the tenancy were tallied up and then we were told things would be deducted from our deposit. They want us to pay to make things in good and working order when they were not in that state when we moved in. Just rent from someone else - only way to deal with these kind of people is to not do business with them, they won't change or respect you once you're on their leash.
1/5
TrustpilotI moved in to one of hunters…
I moved in to one of hunters properties, October last year, it seemed fine, apart from bits and bats, I recently moved out and asked for my deposit back and they came up with all sorts of problems I had left, the problems were already there when I moved in, any one renting a property off them must go through the place with a fine tooth comb and make a note of everything in front of the agent so you are not charged for it at a later date, I lost nearly all my deposit, I got £18 back, totally robbed, will never use them again, they don't care about the tenants, stay away
1/5
TrustpilotAll talk no action
They contacted me as they said my current estate agent was not promoting my house to its best potential.I was promised a quality service with excellent communication but as it turned out they are worse than my current estate agent .I would avoid hunters as they are clearly having serious issues across the company.
1/5
TrustpilotWast time
Wast time. After I saw the house and paid a deposit because we want to take it, they started not answering the phones or saying they were busy. They promised to contact us the next day but nothing.After several messages and contacts they told me that the house we want is not their agency-Thinq Agency.Those who read this review, please do not use the services of the Thinq Agency.Thinq Agency and Hunters are two related agencies who don't care about customers.
1/5
TrustpilotDefinitely one to avoid for buying and selling
This agent was absolutely hopeless. I was trying to buy a property they were selling...but their communication was appalling and they made me feel like a nuisance. They didnt respond to emails and on the rare occasions their phones were answered they didn't return calls. In the end I resorted to going in person to their office where I would have to wait ages and was often then met with a blank look and confusion. They seemed to want to do very little for their commission and several times tried to pass parts of their job on to my solicitors. From my point of view, as a buyer, they were inefficient, slow and seemed to have a poor understanding of the process of selling a house.....I think they did a really poor job for the vendors too.Perhaps they are brilliant at lettings?Certainly not one to buy or sell property through!
5/5
GoogleThroughout a difficult transaction (no fault of Hunters), all the staff were, at all times, aware of the status of the sale and went above and beyond what I would expect of an estate agent, especially at this extremely busy period (May 2021 just prior to the end of stamp duty holiday). The transaction was expedited at every stage, every call of mine was returned and overall, the service was extremely professional. Genuinely, I am completely satisfied with the service. Thanks very much.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleHunters were very quick to arrange a viewing of my newly-advertised purchase property and I was thus able to be the first to put in an offer and have it accepted. The sale of my property also happened quickly with a well-organised scheduling of several potential buyers over the period of a couple of days, immediately after my home went on the market. Although the transactions took a good 6 months , I was kept well informed of the latest developments with both my sale and purchase. Once Carly took charge of my affairs, exchange of contracts and completion were finalised very swiftly, due to her diligence and eagerness to tie up loose ends within the chain as well as with law firms. All in all, I must say I was very pleased with the service. Hats off to Hunters!PositiveResponsiveness, Quality
5/5
GoogleI have been searching for a house for about 6 months and with the help of Hunters estate agents. I have found my ideal house. Kimberley and Chowie are both at 32a Beeches Walk Sutton Coldfield have been provided good safety guidance for both buyers and sellers with all viewing throughout this pandemic time. My future house will need quite a bit of work. They also give me advice on how to look for a reliable builder, and where to buy quality materials at a good price. Moving home can be very stressful, but with staff from Hunters, I feel very assured.PositiveResponsiveness, Professionalism
5/5
GoogleThroughout our buying experience, Hunters have always been on hand help and push through communication when needed. Having viewed a few other properties with different agents, hunters were by far the most professional and gave the most advise. Kimberly took us through our viewing, sharing great ideas for the potential the property, with great knowledge of period homes and gave us confidence that our house was right for us. It was above and beyond what we had been advised elsewhere. We have been really happy with the service received as first time buyers from all of the hunters team.PositiveResponsiveness, Professionalism
5/5
GoogleHunters sold our house this year, and I would definitely recommend them. They were very professional, polite and responsive throughout the whole sale. We got lots of viewings booked, and the house sold quickly. They were great once we got an offer too, they liaised between us and our buyer to keep the sale on track and moving as fast as possible. They were great at chasing solicitors and explaining things to us and making sure to keep the move moving! They also gave us a fab little gift box full of goodies on moving day. Great team, very reasonable fees, very helpful - all good!
5/5
TrustpilotHighly recommend
Highly recommend - Steph Peart-ThomasIt has been almost a year to purchase a property, so frustrating!However, we are so lucky to have Steph as our account manager. She kept chasing seller solicitor and my solicitor, without her I would withdraw the purchase long time ago. She also shared me with my concerns. Truly helped. Highly recommend.
1/5
TrustpilotHunters letting agent
Hunters were the letting agent for a property that I rent out. My experience with them has been terrible and I have now moved to a different agent. There have been far too many problems to detail here but, if you are looking for a professional and competent letting agent, I would try somewhere else. When I complained about the problems encountered at branch level to the Head Office I was astounded that they were equally dismissive about such big failings, which shows it is an problem across the organization.
1/5
TrustpilotBe careful
Be careful, they are1 Rude2 Hardly ever answer calls 3 Rarely check requests on zoopla and Rightmove4 They care less about youThat was exact feedback I got from one of my friends who was looking so much in market and she finally got a house. I told her I found this property in Cookridge through hunters that I’m planning to view, she was like good luck if they ever answered you or even bothered, I didn’t believe her but she was right in every word. I left two requests through Rightmove on day of advert but no reply, called them ten times over two days no answer and left them voice message with all details, they answered after three days when I did more requests through Rightmove at last, the lady was like I have received offers no more viewings I could take your name, I tried to explain myself it’s unfair I did this and that everything you said calls voice notes online booking , she was like sorry bye, she must be joking… when you think you hit rock bottom in worst customer service, no there’s more and hunters is a live example. I wish some good people in hunters read this so they could do something about it so their work wouldn’t be undermined by their rude unprofessional colleague.
1/5
TrustpilotHunters Grimsby
Hunters Grimsby Allowed us to live in a rat infested property with a baby, two older children and a baby on the way. The landlady hid behind the agent and denied knowing about the issues even though the neighbours stated environmental health were involved. The drains didn’t work properly, parts of the house we couldn’t use yet we still had to pay a premium to live in the property. The lady that dealt with us handing our notice in was very rude and demanded money for repairs that were there when we moved in. Luckily for us we had proof or the poor state the property was in.
1/5
TrustpilotAbsolutely Pathetic Service
Pathetic, 0 ProfessionalismI wanted to rent a 2 bed flat, just after the viewing I confirmed that I will be putting the holding deposit and asked for the account details. I was informed over a text message that they will be sending the details to everyone who viewed the property on next working day. I called back at 9:00 am Monday and I was told that I will be getting the mail with account details and I should go ahead with deposit. I did the same, later to know that property is already blocked as someone did the deposit earlier than me as they received the mail on Saturday itself.Upon asking why the mail was not sent to me on Saturday like other even after confirming and why you did'nt inform about the same in our morning conversation. I was told it's of no use to go round and round, we will not give you any answers. Clearly she didn't have any answer and was not ready to accept that she preferred someone over me because of some X,Y,Z reason. If that's the professionalism of a manager, then the average review rating certainly confirms the quality you expect from this organisation.
5/5
GoogleWe cannot recommend Hunters Sutton Coldfield enough. Right from word go the service they offered was outstanding. They have always been so reliable and responsive, talking us through and supporting us every step of the way. They have made what should be a very stressful time completely the opposite. We trust them implicitly and wouldn’t choose anyone else either on our current move or future moves. Thanks Hunters Sutton Coldfield you have been nothing but amazing!PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotCriminals
Misrepresentation, poor service, property management and unlawful practice
1/5
TrustpilotUse Hunters.com at your Peril
We engaged Hunters without searching on Trustpilot - what a Big mistake.Since engagement it has been a car crash.The franchise owner is ever so condescending, he says that they are professional - they cannot spell as we have 14 versions of the property particulars - they do not update you on viewings, even when you call them they never return a call. I wish I could exit the contract but the time they returned a call quickly was when we asked to exit the contract and then they wanted their 50% fee paying.They cannot even get the GDPR statement completed properly
1/5
TrustpilotDishonest and unprofessional
Dishonest and unprofessional estate agents, did not honour their written commitments to us. Routinely rude, very unpleasant to deal with. They treat customers like pests, and do not try to hide it. I do not understand how they stay in business.
1/5
TrustpilotWORST Agent
Worst experience I recently migrated to UK and wanted to locate a house in the city centre. senior agent showed me a house just opposite to the bus station and I accepted the offer but he didn’t revert to me even after 5 to 7 days. I gave them calls messages and called the agency customer care numbers many times but they didn’t have the courtesy to call me back and respond. I had to waste my one week in a hotel also not looking for some other property since they stopped showing other properties. Senior agents have a very bad attitude and they are not holding a responsibility towards the customers very bad agent please don’t opt for these agents if you’re looking for a house in a hassle free way
5/5
TrustpilotImpeccable services for 7 years now
These guys have managed a portfolio of flats for me for almost 7 years now, they are fantastic agents, I can’t find a bad word to say about their services, they are always on the end of the phone and constantly in touch with the market in terms of rent reviews etc, I can’t recommend these guys enough
2/5
TrustpilotHunters estate agent Leigh out of hours service dire
Hunters estate agent Leigh . Out of hours service for tenants .The guy was rude beyond belief would not recommend their services as letting agents .They need to get a professional person to answer the phone to potential customers .
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