Dixons reviews

★★★★★ 5/5

Google

A big thank you to Dixons, in particular Lee and Ricky, for helping me to buy my first home. From start to finish they were professional and friendly, always answering emails/calls promptly and chasing up with the solicitor to get the house completed to a tight deadline. As a first time buyer, I anticipated that the process would be really stressful, but Lee and Ricky were very supportive and made the whole process much easier than anticipated. Would happily recommend and use again!

Charlotte · 11 August 2025

★★★★★ 5/5

Google

I used the mortgage services for my recent house purchase. Adam was brilliant, very professional, with great communication skills. He explained everything clearly, always checking my understanding and happy to answer all the questions I had. He compared lots of different mortgage products which saved me the time and hassle of doing it myself, before deciding the best one for me. Would definitely recommend to anyone looking to get a mortgage when buying a house.

Luan · 31 August 2024

★★★★★ 5/5

Google

Dixons have been amazing throughout the whole process they have been supportive and helpful. Amit and Courtney were there every step and I can’t thank them enough. I would definitely recommend the whole team at Dixons.

KHADIJA · 28 November 2025

★★★★★ 1/5

Google

Poor service The staff of at Acocks Green branch are unresponsive. The service has been severely lacking, leaving me feeling ignored and unsupported. Dixons has failed to meet professional duty of care. It is a shame for Dixons that such as a national brand has let down potential buyer. I am highly recommend not to use them and I would nominate they are the worst estate agents of the year.

Tiffany · 28 November 2025

★★★★★ 5/5

Google

I wanted to sell my property efficiently and for the best price. I had several agents out on the same day to get a good feel for the market and their fees. The team at Dixons stood out by far. Lee was very knowledgeable on the area and who he thought would be the best buyer. Courtney did all my viewings and even some out of office hours and got me a price i am super happy with. Ricky kept intouch every step of the way explaining exactly what was going on with my buyer. We had some ups and downs but i knew precisely what was happening. Great local company and an extremely nice team. Highly recommend

J · 10 June 2023

★★★★★ 5/5

Google

Really pleased with the outstanding service we received following completion of our recent property sale with Dixons in Acocks Green. Your staff member Courtney was instrumental in keeping us informed (and calm when worried or stressed!) his knowledge and reassurance really helped. An asset to your company and would recommend thanks again

Ang · 29 November 2024

★★★★★ 5/5

Google

Brilliant service! Excellent customer relation experienced. I put my house up for sale with Dixon agents and a week after they sold my house. My agents name was Courtney at Acocks green branch. He is brilliant at his job and easy to communicate with. He negotiated the highest price for my home and secured it quickly. He certainly is an asset to Dixons and my experience has been remarkable. If you are thinking of selling your home do not hesitate to contact Dixons

Schon · 12 July 2025

★★★★★ 5/5

Google

Adam Rhodes at Countrywide based in Acocks Green Dixons. What can I say... from start to finish with this guy has been an absolute pleasure. Nothing is too much trouble. Our mortgage was sorted, and we're on the move into our first home thanks to Adam. Highly recommend 👌🏻 👍🏻 …

Lee · 30 October 2024

★★★★★ 2/5

Google

I am sorry to say we did not have a good experience with the sales office. We put the flat on the market at the agreed selling price of £140,000. Almost immediately there was a pressure to drop the price. We had a speedy offer from a property developer which we accepted at £136,000. From that moment on communications were dire from the branch. I'm sorry Ricky but your skills at keeping us updated were quite dreadful. We couldn't get through to the Branch as your answering machine was on every time. You didn't return calls and didn't keep us updated. Your attitute changed when the propective purchaser decided to lower the offer and we felt pressured to accept this. You were supposed to ring or contact the purchaser who just seemed to disappear but it was obvious you hadn't spoken with him (as I insisted on holding on when I got through and spoke to your colleague who said you were in another call. He then disclosed you were actually ringing the purchaser because I was waiting) On the supposed planned day of exchange there was simply no contact and the day passed without an exchange of contracts. A few days later - after a series of unreturned calls - I managed to get through and speak to your colleague who advised me that the purchaser had decided to reduce his offer to £125,000 and furthermore he had not got a mortgage offer. This cost us extra in time, worry and I think in our legal fees. We rejected the offer and have felt so disillusioned with your service that we have sacked Dixons as our estate agents. We have gone elsewhere (I know it's also part of the Countrywide Group so they are a related Company but if I am being honest it is you who has let your Branch down.) Your two colleagues have always been polite and helpful and although I doubt they will say anything to you as their manager I suspect they are well aware of just how absent you are from any meaningful contact with us as clients. I am truly disappointed that after we emailed you to say we were cancelling you as the Estate Agents for the property you did not bother to make any contact whatsoever or try to redeem the situation. We had no acknowledgement or communication whatsoever and still haven't. The only thing that has been of any use is your recommendation of BlackFriars Law, Solicitors in Alum Rock. They have been really efficient but if you are expecting a commission then I sincerely hope you do not get it as you have actually been more of a hindrance than a help. We have been three months living in expectation of a completion from a propective seller who hadn't even got a mortgage arranged. We relied on your advice and you let us down.

Andrew · 10 June 2022

★★★★★ 1/5

Google

I approached Dixons with the unfortunate belief and opinion of being a highly reputable leading hight street brand able to produce a property market appraisal local to the Dixons branch. Upon meeting the particular agent; Ricky Reynolds of the Warwick Road, Acocks Green, Birmingham B27 6RG, branch, I was very disappointed with the lack of market knowledge presented. Moreover, I felt a very disconnect to facilitate the customer needs. I still await after three weeks for them to produce a market appraisal and sellers fee proposal, after chasing them a second time, I feel it should be up to the branch to follow up their own enquiries and customer leads. It is a big shame on Dixons such a national brand and to also learn Ricky@Dixons is a branch manager - responsible for letting down potential custom and the company’s name going down the drain. Sorry - but their are plenty of other company’s who are greatly obliging and pro to their name. Time is precious for all and not following up from your own execution of home visits, then I would suggest a further rigorous solution to qualify inquiries is in need. Henceforth, at the Acocks Green branch, I would consider, vast training is required. For all other potential customers reading this; if you are requiring a greatly improved service, always try the neighbouring competition of estate agents on Warwick Road.

Dipak · 10 June 2021

★★★★★ 5/5

Google

My partner and I decided to market both our houses with Dixons after they were recommended by a friend living locally. Although not the cheapest, you get what you pay for with exceptional attention to detail and professional attitude. Dan marketed our houses, and found a buyer for mine in 6 hours ! My partner's took a little longer at 6 days. Dan was informative and friendly and kept us updated at every stage. Would highly recommend the Acocks Green Dixons team, and would not hesitate to return if we decide to sell in the future.

Eileen · 10 June 2020

★★★★★ 5/5

Google

Now that the dust has settled on what has been a long and bumpy road ending in the successful sale of our property in Hall Green, Birmingham and the purchase of our new home in Shropshire we would like to say a big THANK YOU to the Dixons team who played such an important part in this. All too often we are quick to criticise but seldom do we praise a job well done. Well this job has been well done! From the outset Dixons staff from the Acocks Green branch displayed a professional, can do attitude that was by far the best of the three agents we invited to our home. We asked all to provide an assessment of the housing market and a view on the marketing approach that would yield the best outcomes for us. We were impressed with Lee’s understanding of the market and his willingness to listen to our concerns. He was clear in his explanation of the marketing process we should employ. On the basis of this and the reasonable pricing we decided to proceed. The ball was then passed to Courtney who did what can only be described as an amazing job in selling our lovely home. He was clearly passionate about his job and it showed. Within two days of marketing the property we had a block viewing of nine. Two days after that our property was under offer. It is a sad inditement of current property law in this country that it was possible for the turn of events that occurred to happen. But it is what it is. Suffice to say that we eventually sold our property, at our fourth attempt. During this time it was Ricky who kept the pressure on to find new buyers, acted as the liaison between buyers, buyers solicitors, our solicitors, our new build developers and of course us. We now look forward to many happy years in our delightful new home from which we can explore our exciting and charming new town and its heritage rich surrounding area. None of which would have been possible without the Dixons team, Lee, Courtney and Ricky. Thank you again.

Charles · 30 October 2024

★★★★★ 5/5

Google

Can't fault these guys, Ricky, Lee and Courtney were all really friendly and professional. Initially, I was in two minds as to who to put my house on sale with but I found Lee's knowledge and expertise very reassuring. And this confidence …

JR · 16 April 2024

★★★★★ 5/5

Google

My girlfriend and I have recently completed the purchase of our first property and Dixon's could not have been more helpful. In particular Dan Hearnden enabled us to progress through from first seeing the property to a speedy completion. We first viewed a property with Dan that was not right for us but Dan listened to our needs and came back with a property that fitted the bill and we put an offer in straight after viewing. He was able to meet us at the property multiple times during the process to completion to accommodate us taking measurements as well as providing local knowledge of the surrounding area as we discussed our intentions with the property. When we come to sell and buy again in the future Dan and Dixons would be the first people we call.

Joseph · 11 June 2018

★★★★★ 5/5

Google

I would like to say i found Dixons Acocks Green branch brilliant and very helpful, Ricky Daniel and Stacey were brilliant with the sale of my late mothers home, I found them very sympathetic with what we as a family were going through. Every aspect of the sale was talked through right from the valuation till completion, I would also like to thank Zoe from the Yardley Branch who took over from Stacey towards the end of the sale for all her help and advice. We also used Countrywide Conveyancing and again they were brilliant and contacted me weekly with updates all the way. I would recommend Dixons 100% to one and all. Thank you to all the team you were brilliant.

Andrea · 11 June 2018

★★★★★ 1/5

Google

First time buyer went for mortgage advice with Adam absolute waste of time. Told me id get the mortgage in principle next week on our next meeting then told me he’d have it by Wednesday. I emailed and called didn't bother emailing or calling back. Even found a property i liked and wanted to put an offer but couldn’t due to not having the mortgage in principle. Just like to point out he still hasn't to date returned my call or replied to my emails. Absolute waste of time definitely don’t recommend him for mortgage advice he wont get back to you dont even know how he got the job if he cant get back to clients.

Sana · 2 July 2024

★★★★★ 5/5

Google

Recently sold my house with the Acocks Green branch. Great service from Ricky, Courtney and Lee, who were always available to respond to queries and requirements. The sale process was managed very well and was exactly what I was hoping for.

James · 29 October 2025

★★★★★ 5/5

Google

I just want to say a massive thank you to Dixons at the Acocks Green branch. Lee, Ricky and Courtney were a massive help and make a great team and I’m glad I made the right decision to go with Dixons instead of the other estate agencies. …

S · 16 April 2023

★★★★★ 5/5

Google

We ve recently completed our new house purchase through Dixons. It took some time to complete the whole process but Dixons helped us a lot, especially Dan was really cooperative, responded promptly everytime we enquired something, did his best to sort out things quickly. I will give full marks and say a big thanks to Dixons and all the best luck to Dan and his team.

Shahid · 11 June 2019

★★★★★ 5/5

Google

Courtney at Dixons was great and the rest of the team Lee and Ricky were a great help aswell will definitely use dixons again

Ahya · 28 May 2024

★★★★★ 5/5

Google

Courtney was very helpful and informative. He provided great customer service and was very friendly along with the rest of the team.

Greg · 16 April 2024

★★★★★ 5/5

Google

That Courtney is a Top Man, his definitely the guy to see to find the house of your Dreams🎉 💯 …

Hosea · 16 April 2024

★★★★★ 5/5

Google

Ricky and his team gave me a 5* service when purchasing a house recently. Ricky was very knowledgeable, helpful and easy to contact. I have recommend Dixon’s services to my friends and family. Thank you!

Helena · 16 April 2023

★★★★★ 1/5

Google

The worst estate agents. Especially the mortgage broker Adam, he called me numerous times at 10 pm until he got his payment. Once he’d been paid I never heard from him. Every phone call I made or every email I sent was ignored by him. He wasted a lot of my time with the mortgage. When the day came for completion and I had to pick up my keys. What was supposed to be a very happy day for me, they absolutely spoilt it with informing the seller to drop off the at the office. I was stood there waiting and waiting. Lee treated me with so much disrespect. He didn’t apologise or offer me to take a seat I was stood there waiting. When he finally spoke to the seller who refused to drop the keys off, instead asked that I should pick up the keys myself as he was at the property. He should not have been at the completion. Lee just sat there shrugging his shoulders and said what can I do. As a duty of care he should have offered to go with me but he didn’t. He had a very bad attitude and really care. Try to stay away from these guys !!!

Shiada · 10 June 2023