Trusted Agent profile · Birmingham
★★★★★
1,825 reviews across 2 platforms
158 High Street, Harborne, Birmingham, B17 9QE, B17 9QE
Connells's office in Birmingham, at 158 High Street, is rated 2.1 out of 5 across 1,825 reviews on two platforms, including 133 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Connells Harborne hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotConnells Birmingham
Connells BirminghamGreat support and service from Sandra @ Connells , helped me thoroughly and promptly with a flat I have recently taken tennancy on . Answered all my questions and everything ran smoothly, Would highly recommend
1/5
TrustpilotThe perfect name actually CON-nells.
The perfect name actually CON-nells.I was happy till the day before move-in but since this agency is full of fraudsters; they lie and deceive you till you make any payments and once that is done with good faith then they start ignoring you because that's what con artists do.
4/5
TrustpilotEmmie Richardson is efficient and…
Emmie Richardson is efficient and polite, dealing the rent brilliantly to the landlord' satisfaction.
1/5
TrustpilotWent to them to rent a house,booked a …
Went to them to rent a house,booked a viewing. Got a call on viewing day that they had to rebook, i took another day off work for the viewing just to get another call saying that the landlord doesn't accept us because i get in work beneffits...this was meant to be disscussed after viewing not before and in my opinion Michelle has this house put asside for some of her friends. Totally unprofessional
1/5
GoogleWaste of time never answer calls or reply back to emails
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at complianceresidential@sequencehome.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleAdam and Sam dealt with myself and my partner when purchasing our home through Connells. They were both down to earth, caring decent people , any issue I had they'd either call or email within the hour. I strongly recommend using Connells Harborne.
1/5
TrustpilotCon - nells
Put in a offer with connells estate agents and basically forcing our hand to use there in house mortgage adviser or else they wouldn’t put forward our offer, we had all or correct documents and a mortgaging principle. Which I later found out was illegal! They basically told me I’m not interested in the house due to not using their in house mortgage adviser.
5/5
GoogleSam was brilliant very helpfull
1/5
TrustpilotWould not book a viewing for a flat…
Would not book a viewing for a flat without first making me come to their office to push their own morgage advisor who comes with a £599 price tag. They said that this was due to them recieving too many "time-wasters".
1/5
TrustpilotStill awaiting refund
Was informed i would receive a refund of my holding fee from the plymouth branch for a property that was taken off the market. Have still not received this a MONTH later and am stuck in a loop of the branch blaming the accounts department and vice versa. Also have been informed that i am only due a partial refund even though i never received any services from them. Do not trust.
1/5
TrustpilotThe worst Agency to deal with was…
The worst Agency to deal with was running late to meeting that was arranged only 20mins prior to me leaving and this is at peak traffic, the guy was so rude because I was going to be late, would not let me speak kept talking to me how bad I am. Worst Agency ever will never sell or buy through them ever
1/5
TrustpilotWorst Agent Ever
Awful communicationBooked viewing in person but then 8 minutes before the confirmed time another email arrived to say that this would be a Desk Top Valuation - meaning agent would not even attend the property to view. What a waste of time!!!
1/5
TrustpilotGot to be the worst surveyors
Got to be the worst surveyors I’ve ever dealt with. When I apply for a mortgage this embarrassment are always the ones who ruin the process. They don’t value the flat, they value the street with their eyes closed. Anyone could do their job. Hopeless. They’ve obviously got a cheap contract with these mortgages companies, to save mortgage companies from paying the full loan to value.
1/5
TrustpilotAwful
Never rent using Connells as a letting agent. They are completly clueless in their Dorchester office, have don't even realise have their contract is either out of date practice or not even law. Avoid.
1/5
TrustpilotThere are bunch of crooks liar We had…
There are bunch of crooks liar We had three valuation they’re all pretty much was on the similar price when these guys come to do your survey for my flat don’t lie to the lender so please if you have these guys to come to do a survey told to F off because it will let you down they are racist and rude.
5/5
GoogleI cannot rate this team enough. Carol and Emily (mortgage adviser) have been very quick to reply to my queries, and very professional and friendly in doing so. Communication is fantastic and things are moving very quickly, unlike other estate agents that I have dealt with in the past. Thank you!
1/5
TrustpilotDisappointed
We signed up with Connells on 31st May and were promised the heavens. From then until now we have had one viewing and yesterday they got our viewing mixed up with another property. Do they even know what they are doing in those offices. Very disappointed and would not recommend Connells to anyone.
1/5
TrustpilotDO NOT USE. These are liars and frauds.
DO NOT USE.After agreeing to let a property to me, they phone 1-week before the move-in date to inform me that they have let it to someone else, despite my having paid the 'holding deposit'. To make matters worse the agent giggled down the phone as she informed me that I was a week from homelessness.Evidently the holding deposit is worthless and offers a tenant no security.
1/5
TrustpilotAbsolutely terrible service from start…
Absolutely terrible service from start to (soon to be) finish!
1/5
TrustpilotThere survey report was rubbish and…
There survey report was rubbish and full of assumptions rather than facts. Since moving into the property we have serious issues which should have been reported.There lack of response speaks volumes.I have a brain tumour and advised not to get into stressfull situations alas they have made my heath worse. I have complained to RICS and I suggest others do the same.
1/5
GoogleOver zealous agent called me to book appointment, I wasn't that keen as we not ready to move yet but she was very hard sell so in the end I gave in. Shame I stayed in all day for carol from the Harborne branch to fail to turn up. This company will def not be getting my business when I do choose an estate agent .......
1/5
Trustpilot9 months and counting with leaking shower
Waited and still waiting for 9 months now for a leaking shower to be fixed. Currently had approx 5 different plumbers “try” to fix it with no joy. Had to fight for about the same time to get hold of our landlords to make them away of how they are wasting their money paying these people to “manage” their property. We have actually started fixing other problems ourselves.
1/5
TrustpilotThe worse service ever!!!
I never have received such bad services ever! I have terminated my tenancy contract on May 14 and now is June 19th and they still didn't hear back from them!!! I have sent 8 emails in total and so far I get an automatic email! this is acceptable and I have already reach out to Justice for tenance to help to terminate the contract!
1/5
TrustpilotWow just reading some of these reviews…
Wow just reading some of these reviews glad were having nothing to do with them!Total lack of communication! Viewed a property said would ring us to let us know the outcome we had it, next thing we see is Let agreed on picture m, not even a courtesy phone call telling us!
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