Connells Harborne reviews

★★★★★ 5/5

Google

Before deciding to sign up for a service to assist us with our house buying process, we consulted with several advisors. Hassan was the only one that took the time to listen to our priorities and needs as first-time buyers, which gave us the confidence to go ahead with Connells to handle our mortgage application, conveyancing process and other related services. Having a point of contact to consult on any doubts we have during the process has reduced the stress and workload we were dreading. Thank you for your openness, patience and transparency.

Silvana · 23 November 2025

★★★★★ 5/5

Google

I had the pleasure of working with Hassan Ahmed as my mortgage advisor, and I can confidently say he has been exceptional from start to finish. His professionalism, knowledge, and attention to detail made the entire process smooth and stress-free. Once he begins the work, he completes everything quickly and efficiently without compromising quality. He is very polite, respectful, and clearly experienced in what he does. Throughout the process, he was transparent, honest, and always available to explain things clearly whenever I had questions. I am truly grateful for his support and would highly recommend Hassan to anyone looking for a reliable and trustworthy mortgage advisor. Thank you, Hassan, you have done an amazing job.

Make · 23 November 2025

★★★★★ 5/5

Google

Many thanks to the Connells Harborne team and particular thanks to Grace who has helped our family through our house sale and purchase. I found Grace to be both very professional and also very personable, which really helps when stressful things arise. If Grace was not available, someone else in the team would always be happy to help. I felt that Connells cared about our family and did everything to make the process as smooth as possible. Thank you!

Becky · 20 October 2025

★★★★★ 5/5

Google

First and foremost I hold Grace in the highest of regards. This chain was chaos from the very beginning as my buyer had to change solicitors and mortgage providers twice while myself and my onward were ready to go for months. There were moments I wanted to, hypothetically, set fire to everything and just start again but Grace was there constantly reassuring me and constantly on the backs on my buyer and his solicitors. At times she turned from estate agent to social worker with my incessant phone calls, stressed out and looking for answers. We joked that after all this was done she would never forget about me and this chain would probably go down as an example of the worst case scenario. Even with absolutely horrendous communication from my buyer and his solicitors Grace always persevered and always came through for me. I can quite easily say Grace is an outstanding estate agent and an absolute grafter. If I ever buy a house again she will be my first call. Thank you Grace.

Jamie · 21 March 2025

★★★★★ 1/5

Google

Awful branch! Avoid like the plague! The staff are rude and good luck getting them to answer the phone or reply to an email! There was zero communication with them on completion date, I ended up just sitting in the branch and waiting for the keys to the property because they wouldn't answer my calls or reply to emails to let me know when to collect them. Both me and the seller have made formal complaints regarding this branch as their communication skills are so appalling, they only give you the time or day if you are getting a mortgage through them.

Hannah · 9 December 2024

★★★★★ 5/5

Google

Grace was brilliant with my recent house purchase - always kept me updated, chased the vendors and solicitors to ensure everything was moving, and checked in with me regularly. She made the process as a FTB smooth and easier than I expected even when we ran into delays or other issues with solicitors etc. Would definitely use Connells in future, and huge thank you to Grace for all her work!

Phoebe · 25 March 2025

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 5/5

Google

Hassan has been an excellent mortgage advisor. He has been very helpful and always ready to support me whenever needed. We’re still in the middle of the purchase, but I really appreciate his guidance and professionalism throughout the process. Highly recommended!

Abdul · 23 November 2025

★★★★★ 5/5

Google

We had 5***** service from everyone in Connells Harborne. Our house selling process has been dealt with professionally and any queries we may have are answered swiftly. Lewis has communicated with us throughout the process. Lucie has provided us with her professional financial services for a few years now and as always, she offers clear advise on our requirements and provides us with the right products. Thank you Lucie, Lewis and Carol for all your help in selling our house

Vanessa · 28 January 2024

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

We had the best service ever from Mr. Lewis ( Connells Harborne) He is so good that he deserves a promotion. Throughout the process he was in touch with us even on his holidays or out of office hours. Mr. Lewis is so professional, polite and understanding. I wish him all the best in his career and a big thank for all his help and support during our purchase of the property. Thank you Lewis.

Venancio · 28 March 2024

★★★★★ 1/5

Trustpilot

I dealt with Michael Swords who listed…

I dealt with Michael Swords who listed my property in Digbeth area of Birmingham. He was utterly useless, I’ve been emailing asking him to take the property off the market for more than 3 months without reply, it’s still listed. Zero professionalism. Do not use.

Ben · 5 April 2026

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 5/5

Google

After a rocky start due to staff changes, as first timers selling our property, Grace was brilliant when appointed as our agent. She was attentive, in regular communication with us and helped keep everyone involved up to date with the latest developments. Many thanks and would use again!

James · 5 April 2025

★★★★★ 5/5

Google

We have completed the purchase of our new house 2 days ago. I have to say that Grace was an absolute star along the whole process from start to end. She was always there when we needed help, easily accessible and very cooperative.

Sherif · 23 April 2025

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 1/5

Google

Dreadful estate agent Connells were by far the worst for customer satisfaction. If you want to be kept up to date then i suggest you avoid this estate agents! I recently bought a property through them and their speed at dealing and returning calls to me wasnt good. ( they are more interested in people selling than buying obviously-commission!! ) Their initial agent who came out to see me was always late even though their office was less than half a mile away from the property viewing. If i had to pay for the service they gave me i wouldnt be happy at all!! No communication over issues that i needed to know regarding the property ( i found out more from the residents living nearby than from Connells ). Unprofessional handing over of envelope with property keys in with incorrect name on too!! Enough said but if you want to know more about their awful practices see Panorama on BBC I PLAYER called Undercover Estate Agent filmed in 2025!!

Pete · 19 July 2025

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 5/5

Trustpilot

I had great experience working with NEELAM SHARMA

I had such a great experience working with Neelam Sharma at Connells! From start to finish, she was friendly, professional, and always happy to help. Neelam made the whole mortgage process feel so much less stressful, she explained everything clearly, answered all my questions, and kept me updated every step of the way.

Mr · 27 October 2025

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026

★★★★★ 5/5

Trustpilot

All the staff were lovely and went…

All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.

Juliet · 25 March 2026