1/5
TrustpilotShocking level of customer service
Shocking level of customer service. I can’t understand how this company is still in business. Will hopefully never have to use them again.
Trusted Agent profile · Birmingham
Connells Great Barr reviews in Birmingham
★★★★★
1,815 reviews across 2 platforms
907 Walsall Road, Great Barr, Birmingham, B42 1TN, B42 1TN
Connells's office in Birmingham, at 907 Walsall Road, is rated 2.2 out of 5 across 1,815 reviews on two platforms, including 223 Google reviews rated 4.2.
Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotBiggest pile of crap going!!
Biggest pile of crap going!!! I wouldn't even rate them one star but you have to so you can get a review on here!!!
1/5
TrustpilotBe careful
Be careful! Check your contract! They try to charge commission on the original inflated asking price rather than what the property actually sells for.
5/5
TrustpilotPeople in branch were helpful and…
People in branch were helpful and informative
5/5
TrustpilotThank you
Anastasija Gore helped us a lot. We had good service. We have a flat now. Im very happy, thank you very much.
5/5
TrustpilotHelpful
It has been a long time since we used Connells but when we did they were excellent for our indecisive nature
5/5
Trustpilotwas good experience especially lauro…
was good experience especially lauro coordinated well really appreciate the service.
1/5
TrustpilotTerrible
If I could give the place -10 stars I would. What a terrible estate agents and experience.
1/5
TrustpilotWaste of time
Bristol North Street branch. Absolute joke of a team, especially the boss. Incompetent liars.
1/5
TrustpilotI would give less if I could
No communication, actively encourage Gazumping I wouldn't purchase any property through Connells and I recommend anyone thinking of using them to think again
5/5
GoogleGreat customer service.
5/5
GoogleFriendly helpful staff
4/5
TrustpilotConnels Team
Connels Team - they are very friendly and helpful.They do a great job for our property!!!!Thank you all Connels team!!!
5/5
GoogleReally happy with the tenants Connells Great Barr found for my property. Staff always helpful, highly recommend this estate agent!
5/5
GoogleGreat team here. Helped me every step of the way with the purchase of my home 🏡 …
1/5
GoogleWould never recommend. Unprofessional and waste of time.NegativeQuality, Professionalism, Value
1/5
TrustpilotNot with them again
Not with them again. Never sign any contact with them. Very uphappy with the total situation.
5/5
TrustpilotThank you to Connells Letting Manager…
Thank you to Connells Letting Manager Sharon MortonTrought her we just rent nice property
1/5
TrustpilotNo progression route for an ethnic…
No progression route for an ethnic minority!
1/5
Trustpilotabsolute joke.
absolute joke.Unprofessional and liars, how they are running a business i will never know.stay away at all costs!
5/5
TrustpilotI've used Connell for 4 house purchases…
I've used Connell for 4 house purchases over the years and always found them to be great.
5/5
TrustpilotThey sold my house in the most…
They sold my house in the most difficult time. Cambourne Connells were amazing.
5/5
GoogleRating only, no written review.
Agent replied · 22 November 2025
Awesome to hear you had such a great experience and thanks for the feedback! We’d love to know more about why you left such a great rating so feel free to jot down any thoughts you might have.
1/5
TrustpilotTerrible company
Terrible company, Terrible estate agents .
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
