Connells Great Barr reviews in Birmingham

★★★★★ 1/5

Trustpilot

Too big for their boots

We were looking for property in the Warwick & Leamington area. We were very well served by both offices. Staff were well informed and reacted very promptly to all requests. We eventually purchased a property but not through Connells. As a result of delays in selling our home property we decided to lease our flat in Warwick through Connells because we were so impressed by their efficient service. They found us good tenants and everything worked exactly as we had hoped. However, after 6 months Connells told us that they were moving their property management to their Cardiff office. We expressed our doubts as to whether this would improve the service from the clients point of view as at very least it would introduce another element in the chain of communication and remove a degree of personal contact that we had enjoyed and appreciated from the local office. Unfortunately our worst fears were proved to be well founded. The property management office on a number of occasions undertook tasks without refrence to us and instead of using local tradesmen used intermediary management companies who merely presented us with large bills for totally unnecessary visits that we could and did del with ourselves. In protesting this kind of arbitrary behaviour we were met with very 'corporate' responses which accepted no responsibility and had to be passed through several layers of management in order to eventually receive only very parsimonious responses. My advice would be judge local offices on their own merits but do be aware that if you use Connells as managing agents you may well lose that good local contact to a faceless, ineffective and inefficient organisation.

Paul · 18 January 2016

★★★★★ 1/5

Trustpilot

Gone missing

Had a very poor experience with Connells at a viewing, in that they didn't show up to show us the property. We waited outside in the rain for 15 minutes, twice called the office and were told that someone was en route. The second time, we were also told that they would chase up their colleague and call us back. But 5 minutes later, no call back, so we left the property to head to our next viewing. Four days later and still no call back.

Liam · 12 January 2016

★★★★★ 1/5

Trustpilot

Not happy with customer service

Not happy with customer service. Haven’t rented with them since 2019 and yet they haven’t removed my details from the system as I asked, so I’m always contacted by either emails or phone calls about the landlord wanting to view the property or maintenance wanting to books slots to inspect/ run tests. Iv emailed a few times now to have my details removed as not living there but it’s just ignored.

Zoe · 29 March 2021

★★★★★ 1/5

Trustpilot

Very Poor

Not a good company to work for at all

Maria · 17 July 2025

★★★★★ 1/5

Trustpilot

Sick of the harassment

Sick of the harassment, constant phone calls and texts for a "mortgage review". I have not had a mortgage for over 10 years, and I have never had one with Connells. In fact I do not even live in the UK any more, so why the lies and deceit? I do not know how they got my phone number but it certainly was not given to them for this purpose! Scammers.

Waz · 27 March 2021

★★★★★ 1/5

Trustpilot

DO NOT USE

Out of money and trust for the industry due to Connells mortgage services and complaints procedure. After paying out £1000 and failed mortgage applications due to incompetence and what I can only see as disinterest once they got my money, I never got my applications even processed. The complaints procedure offered me £150 or take to ombudsmen. I accept the money as now in the process of purchasing a new property elsewhere and could do with drawing a line under nearly a years bad experience; never received the cheque. Once they have your money or you decline any additional services they can grab commission from forget about any sort of customer service.

Jane · 9 November 2015

★★★★★ 1/5

Trustpilot

Disgusting Company who hold onto deposits

They where told over two weeks ago to realise the deposit to me by the TDI. Instead they ignored the request and said it was an admin error. When I contacted them after several attempts they promised me it would be no later than Friday. Not only has it not arrived, I am now being told it has not been processed. If I had not chased they would have still done nothing. Even though they can send the money today they won't. I have now been told Wednesday. This is not there money it is to cover rent arrears. I will never use them again I will just register the deposit with the tds directly so they can no longer make money from i

Suzanne · 16 October 2015

★★★★★ 1/5

Trustpilot

SCAMMERS

SCAMMERS! They force you to transfer £220 to reserve property that you're planning to rent, calling every 30 minutes asking if you made a transfer and forcing you to do it faster. However, after you do that, they say that you're not applicable for the property and no refund you. No property, No refund, No support. A TRUE LEGAL SCAMMING SYSTEM. PLS AVOID AND REPORT THEM

James · 9 February 2022

★★★★★ 1/5

Google

We have been trying to arrange viewings for properties that we were really interested showing on Connells website as for sale. We called on tuesday to arrange a viewing and were promised someone would come back to us. After not hearing anything for two days we called again to be told that messages to arrange viewings were left with vendors however no arrangements were made so far. Called again on Thursday to chase up viewing just to hear the vendors are not answering the phone Funnily enough both properties are still showing on their website as for sale and it makes me wonder why they are blocking potential buyers from viewing and playing games that I don’t really understand.

Fazal · 25 October 2014

★★★★★ 5/5

Google

Fantastic service, Tehmina was brilliant from start to finish. Highly recommended xxx

Laura · 23 October 2022

★★★★★ 5/5

Google

If you want to either buy or sell a house then you're at the right place.

Bigpoppa · 23 October 2023

★★★★★ 1/5

Trustpilot

Appalling Service

We rented a property through Connells and from start to finish the customer service provided has been absolutely appalling. This business shouldn't be allowed to run the way it is, it very much feels like they are doing fraudulent things in the background. Would not recommend them to anyone not even my worst enemy.

Anonymous · 12 May 2023

★★★★★ 1/5

Trustpilot

Disgusting customer service

Completely unpolite staff, they forced me to provide my personal details just to view a property and they forced me to call instead of using email although I believe we are in the XXI century. I was also ensured my email was not going to be used for marketing and guess.... next day I had tons of Colonnells emails in my inbox. Awful experience. Glad the house was awful, too as I didn't have to deal with them anymore.

Arman · 28 July 2016

★★★★★ 1/5

Trustpilot

I booked a viewing of a 1 bed flat in …

I booked a viewing of a 1 bed flat in Fishponds, Bristol. After receiving no confirmation I called the office on the day to confirm, they had me on the system and said they would send me he details and see me at the viewing. When no one turned up after 10 minutes I checked zoopla to find a contact phone number to see the property was listed as no longer available. Really poor customer service,waste of time.

Sarah · 26 September 2017

★★★★★ 1/5

Trustpilot

The worst Agents ever!

The worst Agents ever!Try to avoid them as they are totally unprofessional and will try to charge you some ridiculous amounts of money. We decided to let our property through them going for the full management and after 3 mouths we ended up without any payment received, as they were saying the money are bouncing back! At the moment going through endless complaints procedure! What a joke this company is ! Bunch of unprofessional people! AVOID AVOID AVOID

Lidija · 24 July 2017

★★★★★ 1/5

Trustpilot

If you have common sense DO NOT USE

If you have common sense DO NOT USE! We went to view a property, the agent was rude and pre-judged our situation, which they knew nothing about. Have no customer or communication skills… Connells are completely and utterly degrading and disrespectful. How they even get custom, I do not understand! If there was a -5 I would have put that..

Kathryn · 29 September 2022

★★★★★ 2/5

Trustpilot

Avoid if you can

The valuer seemed to be a good person to chat but I would question his professional judgement. He undervalued ( compared to THE well respected local agents) the house without any justification. It didn't affect the end result as I was just switching the lender. Would have lost the property had I been a buyer.Yes he works for lenders for a measly fee but where was his professional judgement?

KAus · 3 June 2021

★★★★★ 1/5

Trustpilot

Poaching attempt?

Despite my being registered with another local agency Connells, Watford branch, called me out of the blue, to ask if they could send people to view my property. This despite the fact that I have no contract or other relationship with them.

Chris · 22 February 2024

★★★★★ 1/5

Trustpilot

Absolutely terrible service, a waste of money

How am I giving them money to 'manage' a property when they do little to no work. I wish I had the confidence to charge for a service and then did absolutely nothing. Kudos

Jason · 20 July 2024

★★★★★ 1/5

Trustpilot

Unbelievably bad experience

Unbelievably bad experience. We have been let down massively multiple times. We had major health and safety issues, unusable toilets for 2 months and we only heard promises.We had to contact Private housing at the city council to get them to do something. Unreliable would be a compliment for them. Do not use these people, seriously.I can keep going with how many problems we had but there is no point. Their ratings say it all.

Dimitirs · 4 June 2019

★★★★★ 1/5

Google

I echo the below review from Matthew re- 78 Green Lane. Be warned- DO NOT SELL your property with these cowboys- staff buy them for below market value and pressure sellers to take offers from themselves or from preferred buyers! How many times has this been done in the past- fleecing vulnerable people! Disgraceful! Hang your heads in shame. I have contacted watchdog and the property ombudsmen. How can this be allowed to happen!?! Criminal behavior!

Peter · 24 October 2018

★★★★★ 1/5

Trustpilot

Biggest con artists should be shut down

Sharon · 17 July 2025

★★★★★ 1/5

Trustpilot

unhappy tennant

Renting my first property with them, was told it would be finished for the day I got my keys, 5 weeks later I’m still waiting for my cupboard doors to be fired, my shower to be fixed and the nail sticking out of my banister to be removed. They’re quick enough to take the rent out of my account although they put me in arrears as they never took my account number for future payments.

Katie · 8 March 2019

★★★★★ 4/5

Google

Thanks to team Connels Great Barr,They worked extremely hard to self my property & get me into my new apartment. A special thanks to Michelle and Adam.

Kenneth · 24 October 2018