Trusted Agent profile · Birmingham
★★★★★
1,991 reviews across 2 platforms
145 Great Charles Street Queensway, Birmingham, B3 3LP, B3 3LP
Connells's office in Birmingham, at 145 Great Charles Street Queensway, is rated 2.2 out of 5 across 1,991 reviews on two platforms, including 299 Google reviews rated 3.7.
Tell us what you need and we'll put you in touch. Connells Birmingham City hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
1/5
TrustpilotLandlords Beware
Awful experience using them as the agent for letting my property. Poor communication, underpayments, late rent collections, instances where I have been charged twice for services. Unprofessional, disorganised and quite frankly incompetent. Would not use their letting services again and would strongly discourage any other landlords from doing so.
5/5
TrustpilotConnells were absolutely amazing and my…
Connells were absolutely amazing and my house was sold in 4 days. They were very supportive and I received excellent communication and updates from them. I would thoroughly recommend them. They are passionate about their job and you will not be disappointed with their service.
1/5
TrustpilotThe worst agency ever
The worst agency ever. Have to wait for their reply for weeks and still the issue haven't been resolved. Had to claim a deposit back, as the tenants left the property completely destroyed, waited for three month and when it's time to get money for decoration, they just ignoring your emails.
1/5
GoogleComplacent, lazy and rude. No one to take your call? NO answer machine. Last century tech and service, lame promises and no results.
5/5
GoogleI have recently sold my flat, Connels have been excellent, there is good communication between the team members, so whoever picks up the phone is ready to help and the information does not get missed despite speaking to many people, they have been always prompt and efficient, I will use them again
5/5
TrustpilotI met Connells estate after being…
I met Connells estate after being disappointed by a different agency. Emma Lowey at Poole branch is just exceptional character, so dedicated and helpful and follow up till you are satisfied with fast response to mails and calls, very happy I did rent through them.
1/5
TrustpilotSurveyor came out house was untidy…
Surveyor came out house was untidy Tennant had been unwell, rushed in to hospital. Surveyor proceeded to gove his opinion on how bad the market was and it was a shame the house was untidy, and then valued it at 8k under what it was valued at 6mths previous shocking
5/5
TrustpilotI'm happy with Connells service to me…
I'm happy with Connells service to me as Landlord. They deal with all and any small issues, and are in general very helpful. I have found them to be fast and efficient, contacting me quickly when an issue required fast action. I feel they have integrity and are honest, straight dealers.
1/5
TrustpilotConnells stafford
DO NOT USE THIS ESTATE AGENT. Very poor service, no effort in trying to sell my property and complete lack of communication. Tried to put several potential buyers off viewing my property saying the area is not a good selling point. Go elsewhere and use someone who wants to do an honest days work!
1/5
TrustpilotTotally out of touch with property…
Totally out of touch with property prices. Homebuyers report a waste of time and money. Report filled in incorrectly and looked like it had been made on someone's home computer. I suspect there is deliberate under valuation going on with this company. Do not use.
1/5
TrustpilotThis kind of forced commercial practice…
This kind of forced commercial practice is disgusting, and furthermore it is highly illegal to force anybody to take a mortgage with them in order to have a chance to buy a house with Connells.
1/5
TrustpilotAbsolutely disgraceful company
Absolutely disgraceful company. I can write a long story for you but let me keep it short. I lost a family home I was purchasing for my wife and son after 6 months in the process. All because of this company's incompetence. You are nothing to them.I urge you - please stay away.
1/5
TrustpilotAvoid connels at all cost don’t rent or…
Avoid connels at all cost don’t rent or buy through them their .I had to wait 3 months to get my deposit back also lost £2500 because of them. If don’t want to lose money and get frustrated and stressed then don’t use them . Very unprofessional p....
5/5
TrustpilotExcellent!!
Excellent!!! Thanks Kasia
2/5
TrustpilotDorchester branch horrible
Dorchester branch. You dont even get to view a property.
1/5
TrustpilotAn utterly shocking service and we…
An utterly shocking service and we haven't even started to live in the property. None of the agents had ay idea of electricity,Gas ,water or parking arrangements for the property and when asked , we were simply met with a 'i don't know'.It has been an absolute nightmare dealing with Connells.
1/5
TrustpilotVery poor service
Very poor service. I am a independent landlord and have bought and sold 9 properties in the last 5 years and non have been handled so poorly as has been the case with Connells. What is worse is that they refuse to except any criticism or liability when things are obviously awry.
5/5
TrustpilotLayana Sheridan
Ive recently visited Connells regarding rental of a property and I must say layana was extremely helpful and kept me up to date ,kept things straight forward so there wasn't any confusion while remaining professional ,& very polite at all times I would certainly recommend any dealings with this lovely lady thankyou layana
1/5
TrustpilotExtremely difficult to contact them
Extremely difficult to contact them. They send emails from addresses that cannot be replied to yet lack the necessary information referred to in the email.
5/5
TrustpilotVery attentive and helpful
I had a very good experience with Connells. The girl that attended me, Elise, was very helpful. She gave me a lovely visit that ran smoothly. She showed me the different options I had considering my request for the property.Really good service definitely recommend
1/5
GoogleOne of the worst agencies I have encountered. Terrible service, not helpful at all. I booked a viewing and they called me when I was outside the house to cancel it. Unprofessional and very rude on the phone. I wouldn't recommend it to anyone looking to rent or buy.
1/5
TrustpilotThey have no idea what they are doing
They have no idea what they are doing. Sloppy and poor work
1/5
TrustpilotI have been trying to get a valuation…
I have been trying to get a valuation on a property for 2 weeks, spoke to various different people , yet still not managed to get a survey arranged , I shall go elsewhere and not entertain this company again in the future. Shambles.
1/5
TrustpilotAwful
They strung me along, took a holding fee and then took ages to get back to me, when they finally did they made it impossible for me to rent the property. They are unprofessional and I would not recommend them at all.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Connells Birmingham City hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
