5/5
TrustpilotExcellent
Everything was like we agreed from start to conclusion. Professional staff. Didn't have any problems whatsoever. Always available. Thank you for your help, especially to Nicole
Trusted Agent profile · Birmingham
Connells Birmingham City reviews
★★★★★
1,992 reviews across 2 platforms
145 Great Charles Street Queensway, Birmingham, B3 3LP, B3 3LP
Connells's office in Birmingham, at 145 Great Charles Street Queensway, is rated 2.2 out of 5 across 1,992 reviews on two platforms, including 299 Google reviews rated 3.7.
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Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotI would not recommend Connells to anyone
The attitude of the surveyor was bordering on rude.The report contained some items that were inapplicable to this house, a badly researched, unnecessary and potentially hugely expensive recommendation regarding the roof, many items that were difficult to associate with the interior or exterior of this house and some recommendations that were simply mendacious.This company added to the stress of selling our family home of 25 years and added complication and anger to the experience.
1/5
TrustpilotFake marketing to gain personal data
They put fake properties for sale on Rightmove, using this way to gain personal data from customers. Don't understand why this kind of low value providing companies exiting in the market. Full of scammer and scumbags. Don't deal with them if you can avoid at all! Especially the branch in Warwick, absolutely disgusting.
1/5
TrustpilotAwful Service
Terrible service, rude and constant lies.There's a reason the Trustpilot is currently below 2 stars.
5/5
GoogleI had an amazing experience with Connells Estate Agent Ella, she made my house selection process simpler and faster. She guided me for the different steps involved and got the property sorted for me there was some confusion before handing over the keys but then team of Ella and Terri got things sorted in time for me.
5/5
Trustpilot5 Star
I cannot recommend connells enough. The whole process has been seamless from buying a new home and selling ours. Liam especially has always been there for any questions we have and nothing is too much trouble. Definitely 5 star service
1/5
TrustpilotI rented my house in dudley staff…
I rented my house in dudley staff rented my property to ccj peoples and I waited 2 years I lost 2 years rent because of unexperience staff they don't know what they are doing also not helping the landlords and they serve section 21 without providing documentation I wasted 4 another months because of unexperienced staff don't bothered with connells thanks find local agency
5/5
TrustpilotI would highly recommend Connell’s…
I would highly recommend Connell’s kings Heath. They were professional and pleasant throughout the whole of our sale.
5/5
TrustpilotSuperb service
I am first time buyer and like any other I found "all home buy" process very frustrating. It was very daunting till I went to Connells where I met perfect specialist and adviser Kasia Gawron. With her professional help everything went so easy and smoothly that I couldn't imagine it can be.One more time thank you, Kasia, for all your help and support during my trip to a new home.
5/5
GoogleI had to find a place at the very last minute and Connells Birmingham helped me so much. They were attentive, patient and professional with regards to my tenancy process all the way to the end. Shennay, Leon, Johanna and Dori altogether made the journey towards signing my agreement that much easier, I’m very happy to have gone through this lettings agency.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotNorth Bristol Connells
North Bristol Connells, My daughter and her B/F paid Morgage Broker 700.00 to end up applying for a 5 year Fixed 2.39% Nationwide BS Morgage with Nationwide, Product fee of 995.00, same Morgage available on Nationwide BS website @ 2.29%, thus if purchase concludes to completion daughter and her b/f will be paying Nationwide fee to morgage broker by virtue of slightly higher rate as well as having paid 700 fee themselves.
1/5
TrustpilotWorst estate agent ever
Worst estate agent ever. Wish I had read the reviews before using them.They gave me ad advice as to how to market the property and gave meno feedback on viewings I had to chase them all the time.The property only sold when I ignored their advice. They admitted they only tell clients part of the feedback. The only thing they were efficient at was presenting a bill for appalling service AVOID THIS AGENCY
1/5
TrustpilotPut a bid on a house
Put a bid on a house. Went to best and final offers. Subsequently found out despite bidding £10,000 more than other party and in better circumstances (no chain, mortagage agreed etc) we lost out. Turns out it was due to estate agents knowing the other buyers and wanting to give them a cheaper sale. Lied to seller about our circumstances to m to approve other buyer. Cowboys stay clear
1/5
Trustpilotbad customer experience
They do not update the status of the properties on the website and other platforms. Wasted my time enquiring unavailable properties. Nearly all of the property I enquired were no longer available. Also I think it is dishonest that they said the price written was for an unfurnished apartment, yet on the website said the apartment is furnished.
1/5
TrustpilotI’m so glad I’m not the owner of this…
I’m so glad I’m not the owner of this branch the closed sign is on the front door and the two staff that are working are sitting on there mobile phones, just walked passed 1 hour later and still on her mobile phone texting, very productive office. I would suggest who’s in charge of paying these staff start tracking there hours of no productive work
1/5
TrustpilotWould have given 0 stars
Would have given 0 stars, but Connells are just unprofessional, do not know what they are doing, i have sold my house in February and yet still not received payments and anything, they keep taking us round in circles, telling us a date then totally going past this and making it longer and longer, wish I never used this company as total numptys, never again
4/5
TrustpilotGreat help for a first time buyer
Isabella and Sonny were a great help for me when buying my first property. Would certainly recommend
2/5
TrustpilotNo Enthusiasm
My son is looking for his first home to buy. He called Connell repeatedly about a flat he was interested in and they didn’t make much effort to call him back or set anything up. In the end I had to call and arrange a viewing.Son and his dad went on the viewing. The agent was very halfhearted and didn’t show any enthusiasm about the property. Very underwhelmed.
1/5
TrustpilotI worked for this company they promised…
I worked for this company they promised me the earth in terms of support and marketing, when i got there I had two 17yr old kids with 0 experience and was left completely unsupported - they then sued me when I left for money back (Joke)DO NOT WORK FOR THEM MOST AWFUL COMPANY I HAVE EVER STEPPED FOOT INTO
1/5
TrustpilotPoor communication
Poor communication. Go with another estate agent. Connels is hopeless.
5/5
TrustpilotConnells Birmingham
Connells BirminghamGreat support and service from Sandra @ Connells , helped me thoroughly and promptly with a flat I have recently taken tennancy on . Answered all my questions and everything ran smoothly, Would highly recommend
1/5
GooglePerfect name actually CON-nells. I was happy till the day before move-in but since this agency is a pathetic one and only works in the interest of landlords, they are biased don't care of tenants resulting in frustrating the hell out of me.
1/5
TrustpilotThe perfect name actually CON-nells.
The perfect name actually CON-nells.I was happy till the day before move-in but since this agency is full of fraudsters; they lie and deceive you till you make any payments and once that is done with good faith then they start ignoring you because that's what con artists do.
4/5
TrustpilotEmmie Richardson is efficient and…
Emmie Richardson is efficient and polite, dealing the rent brilliantly to the landlord' satisfaction.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Connells Birmingham City hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
