Connells Birmingham City reviews

★★★★★ 1/5

Trustpilot

AVOID THESE CLOWNS AT ALL COST

AVOID THESE CLOWNS AT ALL COST WE GOT OUR NEWLY RENOVATED HOUSE SURVEYED FROM A "MAN" FROM THIS COMPANY WHO LIVES IN FRIZINGTON CUMBRIA, HE WAS IN AND OUT IN 5MINUTES AND I ASKED IF THE HOUSE WAS FINE HE SAID IT WAS IN EXCELLENT CONDITION! 2 DAYS LATER WE RECIVED A PHONE CALL SAYING THAT HE HAS PUT ON HIS REPORT THAT THE HOUSE NEEDS SOME MAINTENANCE WORK DONE, ITS BEEN RENOVATED TWICE IN THE SPACE OF 3 MONTHS! GOING BY THE REVIEWS IM NOT THE ONLY ONE WHO HAS BEEN A VICTIM OF THIS COWBOY OUTFIT.

Darren · 25 November 2021

★★★★★ 1/5

Trustpilot

ZERO STARS

Let's face it, most estate agents are somewhat shady but Connells take it to the next level! Unbelievable. stay WELL away!

Furryfocker · 23 July 2025

★★★★★ 1/5

Trustpilot

Fraudulent

They lose your rental paymentsHas happened to me on numerous occasions but the latest one is incredible absolute nonsense Paid rent over phone,they then sent email to me confirming payment,then they chase you up for that payment for the next 3 months?Over the last 3 months have sent them the confirmation email sent by themselves and bank statements showing proof of payment yet they are still threatening me with court action for money they have had?And trying to get this sorted,which is not my fault,has been pathetic as they just don’t respond Any help on here would be much obliged

Andy · 23 November 2021

★★★★★ 1/5

Trustpilot

Connells Estate Agents are absolutely…

Connells Estate Agents are absolutely useless Numerous last minute viewings and cancelled viewings We have been very accommodating towards Flat with no maintenance charge and no ground rent with garage 10 minute walk away from Watford junction Has been on the market since January We got offer on our flat on 28/09/2021 which we accepted Found a 2 bed property we liked Put few offers in last 2 weeks so Connells were contacted in last 2 weeks by 2 different estate agents Our offer got accepted just for Connells to let us know yesterday that they haven’t actually heard from our buyer and she disappeared…Like seriously?! We’ve secured a property not even within 2 months You’ve been contacted 2x in last 2 weeks and you didn’t know that our buyer wasn’t in touch with you for 2 weeks?! What are you doing?! Not following up on your emails?! How professional is that?!

Renata · 16 November 2021

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Poor communication, didn't care about the buyer's experience at all. Hoping that the next home we purchase won't be through Connells, Welwyn Garden City. Definitely won't be using them to sell our property. Absolutely disastrous experience. Given it's probably the most expensive purchase anyone is likely to make, you'd think the level of service would be better. Avoid this agency at all costs!

Joe · 6 July 2023

★★★★★ 5/5

Google

we purchased the apartment with Connells, they are very professional and followup all details on time :-)

Nelson · 26 June 2024

★★★★★ 1/5

Trustpilot

Can not be trusted

Connells in bearwood sold a house to me a year ago that was valued by a lady named Shannon Uppal, on the assumption that there was no damage to the property. However, there is a very severe leak arising from the upstairs en-suite that has now caused considerable damage to the ground floor ceiling, which I will have to repair. I contacted Connells twice and they have completely dismissed my emails and phone calls.

MS · 27 August 2022

★★★★★ 1/5

Trustpilot

Avoid Using Connells

I am joining the other disillusioned landlords that will never use the lettings services of Connells again. Landlords pay Connells to manage their properties and Connells takes 12.85% of the rental income for their "services". However, their behaviour is to represent the interests of the tenant, rather than that of the landlord that appointed them and pays them. Connells placed a "tenant" in my property (a company called Marine Fabrications and Engineering Ltd), but got no personal guarantees from any of the directors for payment of the rent. The company illegally used my property as an HMO and had 4 separate individuals living in the 4 bedrooms, when only 2 are allowed by law and per the signed rental agreement. Connells never inspected the property, and only did an inspection in month 10 of the tenancy after I insisted they do so. I requested the inspection when my contractor reported that the property is being used as an HMO after he accessed the house to fix a window that was damaged by the tenants. The rent was in arrears for most of the tenancy. Connells incorrectly refunded the tenant £560.07, when this rent was due to me. The tenants breached numerous clauses of the rental agreement for the entire period, including smoking in the property, not keeping the outdoor spaces tidy, not airing the house thereby causing damp in numerous rooms, putting nails in the walls, sticking posters to the walls, screwing hooks into doors etc. The repairs and cleaning services exceed the deposit, which I am claiming. Connells states I am entitled to only a small portion of the deposit which will leave most of the damaged areas unrepaired, and dirty.

Ilmarie · 29 October 2021

★★★★★ 1/5

Google

After Oliver H confirmed a move in date for us he failed to inform us that the flat had not been electrically tested and had maintenance issues still to be dealt with, resulting in our arrival at the city centre office with a full moving van, being told we could not move in. Joe F however dealt with the matter brilliantly and within three hours managed to have the tests completed and spoke to the landlord enabling us to move in on the the same day with the promise that the maintenance would be dealt with once we had moved in. Unfortunately it's now been a month and we still have a broken fridge with a beeping noise that wakes us up throughout the night every night without fail, questionable heavy staining still on the sofas and chairs, broken and dirty furnishings, and now an oven that no longer works (to name a few things). Questions are left unanswered, and problems go unsolved for however long (we still have no confirmation of when maintenance will take place) and not for lack of trying on our behalf.NegativeQuality

Emma · 25 October 2021

★★★★★ 1/5

Google

I think it is by far one of the worst lettings agencies in England. I called a few days ago because I was interested in one of the flats they had on the market, they offered me a day and time for a viewing, I asked them to please send me a confirmation email and for some strange reason they do not do this as they say they will make a call on the day of the viewing as a form of confirmation (I do not understand how difficult it is for them to send an email). A day before the visit they call us to confirm the date and time of the visit, we go to the place to see the flat (more than 3 hours driving from my current residence) and when we are there no agent appears, I decide to call the number where I previously received the call and they tell me that they have no record of the visit or my profile (if they have no record, how did they know my number to call me the day before?) they then offered me to call back in a few days and they would give me an answer, wasting my time and money in an absurd way, the professionalism and respect of their agents is non-existent. Honestly, if you want to waste your time and feel ripped off, this is the best agency to go to.NegativeResponsiveness, Quality, Professionalism

Jesús · 25 October 2021

★★★★★ 1/5

Google

I asked via Rightmove to view a property and asked to be contacted by email. So they ring me. I ask them not to contact me about other properties or services than that one property. I hear nothing at all about the property again. So I get a call from their letting dept asking if I want to let a property. I then start getting emails with properties. All the manager can find to say is they'll take my details off. Nothing about how his staff just ignore what you ask for. You might possibly get a good service from Connells if you happen to want what they feel like doing. But don't ask them for anything.NegativeProfessionalism

John · 25 October 2021

★★★★★ 4/5

Google

I had been looking for a flat for a few months and lost all hope in finding one in time before going back to university. I phoned Connell's to ask about a flat I had found and was told it had already gone. I was gutted so, on a whim I asked of they had anything else available and they listened to what i was looking for and they did have somewhere. It took a few weeks for the whole process to be complete but it was professional, smooth and we have moved in successfully. Leon dealt with most of the process for us and was amazing, couldn't fault him, and I am very grateful for his help.PositiveProfessionalism

Jasmine · 25 October 2021

★★★★★ 5/5

Google

Our agent Dori Dervenkar, was amazing throughout the whole process from start to finish. Although we were very particular about what we wanted she went to extra lengths to get us what we desired. She made the experience really easy as she was so hands on and reassuring which helped relieve some of the stress of finding somewhere new. Would definitely recommend Connells and specifically Dori who made the experience bliss. 10/10 professionalism and communication which is everything needed in a letting agent.PositiveProfessionalism

Michaela · 25 October 2021

★★★★★ 5/5

Google

Amazing service received from Dori in Birmingham City Center Branch. She was so helpful and prompt with answering all my sometimes challenging queries. She was really honest and upfront. I will definitely use Connells in the future. Thank you :)

Katarína · 11 November 2022

★★★★★ 1/5

Trustpilot

Incompetent Immoral Imbeciles.

Incompetent Immoral Imbeciles.The advice is never to use this company for either managing properties or as an estate agent, they are complete Incompetent, Immoral Imbeciles.As a landlord they have cost me thousands.They lost the tenancy agreement, the check in inventory and the keys.Due diligence, care and professionalism are not in the dictionary at connells.Without your sanction they will sub-contract works they deem necessary to another connells company, who sub- contract to another connells company, who sub contract to a local supplier. You are then advised by a company you have never heard of that you have been charged for the privilege! People correspond with you from a different company name then claim to work for connells.Connells have now repaid for the works charged plus legal costs, but only after they gave me the run around and protracted correspondence between different ‘companies’ ending in small claims court.The only ‘Excellence’ they have is in incompetency, is this what they claim when providing training to employees?Both the tenant and myself had been lied to by the local branch with the return of the keys resulting in days of delay and additional cost, I am well rid of this company.Their performance is so bad I have also stopped looking at any properties they market, I would not buy through them if they were the last agent on the planet. If this is the ‘best possible service’ they all need to retire.

Richard · 23 October 2021

★★★★★ 5/5

Google

Jack is very thorough & helpful with the process from starting to End. Would definitely recommend his service @Connells - Birmingham City Branch.

Pinkesh · 12 December 2022

★★★★★ 1/5

Trustpilot

Worst company to sell a property with

Worst company to sell a property with. They have extremely poor communication. Never reply to any emails. Everytime we phone them the person we want to speak with is all always conveniently out the office.. they never tell you the truth with what's happening with your sell of your property instead they make up lies to try and bide them more time.

Mia · 11 September 2023

★★★★★ 1/5

Trustpilot

Rubbish service

I was told that Connells is a great lettings agency, however I was very disappointed with their service.I first got in touch with Connells regarding the property that I have seen on right movie. I was sold a dream and not the reality buy them. The property advertised doesn't look like the photos. As well I was told that the internet for the property supports all the internet providers. However the reality is completely different. I have tried to get the internet installed at the property to find out two weeks later of waiting for the live day to take place that the internet cant be installed due to not having a supporting line for it. Connells shouldn't advertise the property and say that its all good and the property looks like pictures when it doesn't. As a lettings agency its their responsibility to make sure that the photos match the reality.I can say for sure that Connells has never visited the property and has no idea how it looks like or what state it is in and yet they are advertising it as a dream. Very disappointed and will never deal with Connells again. I suggest you all do the same unless you are willing to accept a crappy and uncleaned place.

Ausra · 8 October 2021

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would

If I could give 0 stars I would 5 months ago my mortgage was accepted on a property, they ignore your emails, you call and ask to speak to the person dealing with your case who are always busy or not at their desk and when you ask to speak to a superior they refuse to transfer you through ! I'm fed up and very close to changing solicitors now, the worst experience of being a first time buyer.Still waiting for my call back ! Still have not had it Absolute joke of a company, I would not recommend them to anyone

Charlotte · 30 September 2021

★★★★★ 1/5

Trustpilot

Horrendous company

Horrendous company - do not use!!! Needed them to do a survey on one of our properties for remortgage purposes. They valued a large 3 bedroom flat in a nice quiet area at £0. Not because there was anything actually wrong with the property but because the surveyor decided people might not want to buy in that area. Again, a nice quiet wee street beside a local school and Tesco etc.When I phoned Connells to question this I was told the surveyor refused to explain or discuss it further.This ridiculous attempt to survey a property has created a huge amount of stress and worry, and their inability to take responsibility for their actions demonstrates their utter incompetence.After looking through the reviews I now see that many others have also had shocking experiences with their valuation services.Absolutely appalled. I can only warn others to stay away. And if you are using a lender who use Connells, you might want to find another lender!

Ms · 30 September 2021

★★★★★ 1/5

Trustpilot

Cornell’s Huntingdon (David 01480…

Cornell’s Huntingdon (David 01480 218868) couldn't give a…. Corrupt, corrupt and more corrupt beyond belief. I put in a offer which I timed out after 3 days. Was asked by this branch to extend my offer period due to new viewings by other parties. During this period place sold and I wasn’t even consulted to revise my offer. No doubt David got his purse from his investor mate. Stay way clear from this branch

Aw · 5 August 2022

★★★★★ 1/5

Google

In my opinion, not the best agency to have your property listed with. They haven’t released my tenant’s deposit even though I have filled out the paperwork needed. I had problems with them when I listed my property last year - they gave me a rental price and then failed to achieve it. My tenant had a poor service from them. I personally would not recommend to list your property with them.

H · 25 October 2022

★★★★★ 5/5

Google

Amazing service received from Dori in Birmingham City Center Branch. She was so helpful and prompt with answering all my sometimes challenging queries. She was really honest and upfront. I will definitely use Connells in the future. Thank you :)

Katarína · 25 October 2022

★★★★★ 1/5

Trustpilot

I would never use this agent again

I would never use this agent again. I have used a number of agents over the…I have used a number of agents over the last 20 years for my rental properties and I have learned the hard way not to use corporate letting agents. You get passed from one department to another. There are endless mistakes and incompetencies. I’ve had many different account managers as there is a high turnover of staff. They promise things will be done and they aren’t you chase them they promise things will be done again they don’t you have to chase them againOne example of many is that I have been trying to get a rental payment from the landlord insurance policy I took out with The agent. After three months nothing had happened. I chased it up and the branch had not returned the claim form. I then wrote a formal complaint. I assumed it would be sorted. One month later it still hasn’t been actioned. They also use local contractors who have to pay a commission to the letting agents so you will be paying a higher amount than if you found your own contractor. They definitely put their own interest above that of the landlord.I have also been told that they no longer hold the keys for my property when I know they are there. This is one of the very basics that you would think that our local letting agent and hold the keys especially when the landlord lives over 200 miles away. When I did visit the branch I was quite surprised at the lack of local knowledge of the area considering they’re meant to be property experts. I would never use this company again.

Clare · 24 September 2021