Connells Birmingham City reviews

★★★★★ 1/5

Trustpilot

The worst agent I’ve ever dealt with…

The worst agent I’ve ever dealt with before. They absolutely stand on the landlord’s side and never consider the tenant’s side. They’ve helped the ridiculous and unreasonable landlord to claim all our deposits. Our landlord and neighbours spied on us and slandered us. Our landlord being so unreasonable claiming us for redecoration that they should really spend to redecorate before renting to another tenant. They’ve avoided this cost by claiming all our deposits. Actually they didn’t even decorate/refurnished the house before renting to us. They didn’t even clean up the property before renting to us. Then they would claim us on cleaning and redecorating the property. The agency believes the landlord their client. Never consider and care about us.

Steven · 10 August 2024

★★★★★ 1/5

Trustpilot

This company should be shut down

This company should be shut down! Shocking!! They under valued my home by £35,000 after 3 other companies valued it at the correct price causing a long chain to collapse! There are hundreds of other similar reviews.Why is nothing being done about this company! All google reviews and trust pilot are 1 star! They should be disgusted by themselves!! What are they gaining by doing this!

Brent · 26 September 2021

★★★★★ 1/5

Trustpilot

Reported damp couple of times and a…

Reported damp couple of times and a year later still nothing, when trying to speak to people it's impossible to get a reply from them. I tried to leave my tenancy and couldn't get a reply from them. Wouldn't suggest going with them

Steffan · 6 November 2025

★★★★★ 1/5

Trustpilot

Mutley plain branch

Mutley plain branch! They made my life hell! I tried buying a house through them they lied to the seller and to me and even lied to my lawyer about taking a house I clearly said I'm not interested! Sam the manager is very unprofessional! DO NOT BUY A HOUSE OR SELL ONE THROUGH MUTLEY PLAIN YOU WILL DEA WITH SAM AND HE WILL MAKE YOUR LIFE HELL! AND HE WILL LIE ABOUT EVERYTHING YOU BUYING OR SELLING YO GET YOUR MONEY!

Eseyas · 27 July 2024

★★★★★ 5/5

Google

Aisha Hussain has been a legend!. Great communication, and speedy service throughout. Goes the extra mile to deliver brilliant customer service. I will hopefully deal with Aisha again in the future. Highly recommended!

Paddy · 25 October 2021

★★★★★ 5/5

Google

We are very happy with the service and professionalism provided by Connells Birmingham. Joe Fletcher was a pleasure to work, with and knows the Birmingham letting market well! Tenants were found for our property within a week. We were kept fully informed by the agents showing our flat and all documentation were provided promptly. We would be happy to do business with them in future.

Carole · 25 October 2021

★★★★★ 5/5

Google

I would like to thank Angela Davey in the Birmingham branch. She made my experience flawless. Great advice on how to maximise my rental property income and delivered a perfect service. Found me a tenant in 1 day and above my rental expectations! Thanks again

Gurditt · 25 October 2023

★★★★★ 5/5

Google

John Dodd as been representing Cornell lettings well and his professionalism is a top notch

SHERIFF · 20 September 2025

★★★★★ 1/5

Trustpilot

THE WORST ESTATE AGENTS IN SWINDON

The very worst Estate agents by far! I reported a maintenance issue and was told to watch a YouTube video to resolve it. The tenancy ended in May 24 and they wanted to claim from my deposit. I raised a dispute and they charged their minds. I am still waiting for my deposit 6weeks after the tenancy ended. They have no sense of urgency (not to tenants in my opinion) and will frustrate the hell out of you. Very poor customer service and they don't care about you. Don't be fooled by the brand name. Avoid doing business with them if you want peace of mind.

Ms · 11 July 2024

★★★★★ 1/5

Google

I recently asked to view a property and they reached out through WhatsApp with a video of the property. I immediately asked if I can arrange to view the property to which Oliver Harrison did not respond. I enquired twice more to which my messages were read with no response. Four days later I get a message saying the property is unavailable and the reason I didn’t get a response is due to Oliver being sick- mind you, he responded to all my questions on Monday until I asked to view the property. I would steer clear off Connells as this experience alone has put me off properties with this agency.NegativeResponsiveness, Professionalism

MisssT · 25 October 2021

★★★★★ 1/5

Google

Very unprofessional the workers who handle the phone line speak very disrespectfully and kept lying to me when I asked to speak to Leon. We have been waiting for our refund for nearly 2 months now, every time I call they all make up a lie saying "Your refund is being processed and will be with you in no more than 7 working days". Someone needs to sort this out ASAP. I've been very patient and want others in the same situation as myself to be reimbursed immediately.NegativeResponsiveness, Quality, Professionalism, Value

Jerry · 25 October 2021

★★★★★ 1/5

Google

Never had I such a bad experience with Connells, when I let my property out I asked specifically what I need to do to get it looking good for perspective tenants they said it’s fine the way it is, which is a lie. They found two tenants and (DSS) and assured me they are better ones and you will get guaranteed income which was a lie, when I had problems when the tenants did not pay they staff at the Birmingham branch were useless and really rude to me and at times, hanged the phone on me. All I wanted was answers and updates and had to take matters to my own hands and find a solicitor to evict tenants when staff at Connells were giving me conflicting information. I’m with another estate agent who are excellent and really helpful and even they were disgusted in the way I was been treated . Connells didn’t even try to get my deposit back. I was treated with disrespect, even when I put the phone on loudspeaker so a rival estate agent could hear Connells pathetic excuse for been unable to retrieve my despiser back. The rival estate agent was flabbergasted at what he heard and when he attempted to interject and speak to the person this person was absolutely rude to him. Name and shame the staff that work there, Natalie, Ellie, William etc.. Never recommend Connells to anyone avoid them like the plagueNegativeResponsiveness, Quality, Professionalism, Value

Vimal · 25 October 2021

★★★★★ 1/5

Trustpilot

Trying to sell my mums house

Trying to sell my mums house , I live abroad so I have to rely on phone calls and emails (A) little or no communication so I have no idea of what’s going on (B) cut off on a phone call half way through speaking because the rep obviously didn’t think what I had to say was important (C) flim flam & nonsense every time I call(D) they say they will send a email by the end of the day … this never happens(E) agent says he will send a mail by the end of the day … then goes on vacation and I’m left hangingI shall have to see this through , I have zero choice , but I wish I’d read these reviews first.Sheisters

John · 2 July 2024

★★★★★ 1/5

Google

I haven’t got my deposit £1600 back for nearly 5 months!!! So disappointed! I have contacted them so many times and they always give you some unreasonable excuses to refuse returning the deposit or ignore the call or emails from me. They are liars and so unprofessional, please don’t use this agent!!! Stay away from them!!!!!

Ping · 28 January 2024

★★★★★ 1/5

Trustpilot

Crikey, what a shambles.

Crikey, what a mess. Had a rental with Connells Management, also bought a property which was under Connells Management. It is quite clear that there is not many of the personnel there that know what they're doing. They use old documentation with incorrect practice process, prices, and details on. They don't communicate with other team members, if team members go on holiday, your case is on hold. Multiple conversations where the person in question doesn't actually know the process or anything about the process. Informed a problem is solved, only for it to continue, forcing you to keep calling and dealing with them.I have never known a business so incompetent in every area where you have to deal with them.With any luck, I shall never have the pleasure again.

Super · 1 July 2024

★★★★★ 5/5

Google

Excellent service, Terri was very helpful and knowledgeable about the property and local area. But also really proactive in helping my move back to Birmingham recommending different properties and ultimately helped me find the perfect place. All the paperwork was done quickly and the stress of moving was halved. Thanks Connells and special thanks to Terri.

Rheanne · 25 October 2022

★★★★★ 1/5

Trustpilot

Paid a marketing fee of £238 which if I…

Paid a marketing fee of £238 which if I used their solicitors gilson gray I would get this amount back. First I was promised 28 working days from the house sale being completed 2 months went by then told 28 working days from when they send in the invoice. The account team sent an email to say this is being fast tracked and I would get it by 7pm still nothing back and getting excuses after excuses

Kyle · 15 August 2024

★★★★★ 1/5

Trustpilot

Connells not returning deposit money

As a tenant I moved out of my property on 31st May .. my landlord approved the cleanliness and tidiness of the property on 4th June, so this was all ok, and I was told my deposit money had been requested from Connells. By 13th June I still hadn't received anything so I chased Connells who told me they'd "been waiting for an email from myself" to authorise fund transfer. This was the first I'd heard about this. So I sent the email, was told the funds would be processed, but it could take 10 working days...On 25th June I still had no deposit money and no update, so I called Connells requesting information. After being hung up on, after continually persisting, I finally got through to someone who told me my deposit request HADN'T EVEN BEEN PROCESSED ... words fail me at this point. They have now told me I should have my deposit money back this week but at this point I wouldn't be surprised if I need to chase it yet again. At what point does it become criminal negligence to withold this substantial sum of money from its rightful owner?

Joseph · 25 June 2024

★★★★★ 1/5

Trustpilot

WARNING : SCAM ALART

WARNING : SCAM ALERT DO NOT NOT RENT OR BUY FROM THIS LETTING AGENT COMPANY (Connells.co.uk)The worst experience of my life . I was moving from London to Birmingham for work and I found a 2 bedroom apartment listed by this company on rightmove. Because I was in another city I was not able to do an in person viewing so they suggest to sent me a video of the apartment I wanted to rent . I was a bit suspicious as they wouldn't do a live online viewing but because the listing was on Rightmove.com which is a credible platform I thought it would be ok . (Shame on Rightmove.com for allowing scammers like these on their platform)I provided my ID , documentation and they said hey would proceed to do the references . They asked me to pay a holding feel and a deposit for the apartment (Total £1100 )I got a weird looking recipt to confirm the payment and after that this is when thing turned for the worst . The agent I was dealing with (Sami) stopped reply to my texts or answering my calls as I was simply trying to get an update with everything . I tried to call their company number of which no on answered and it went to voice mail. When I requested to come see the apartment to confirm that it was legit and they blocked me . After 3 weeks of emailing , calling , texting the company and the agent ( Sami ) with no response it was obvious I have been scammed . So I lost all my money and on top of that I lot a lot of time and energy chasing these people . This is a warning to anyone .If I had done a little research I would have found 1000s of negative reviews people wrote about these scammers .Please Report this company (Connells.co.uk) on all the platforms they post their listings on such as Rightmove.com , Openrent.com, spare room.co.uk

Simon · 21 June 2024

★★★★★ 5/5

Trustpilot

Great speedy service from Hope at Connells

Speedy response to all communication. Hope was our estate agent, she was friendly, helpful and knowledgeable. She made us feel really relaxed looking round the property, and continued to provide a speedy and informative service throughout the process of renting our new property, a pleasure to deal with.

A · 26 June 2023

★★★★★ 5/5

Google

Prompt, professional and straightforward! Dev handled my enquiries with ease and has a great customer service attitude. Within a matter of minutes I was able to view a property, request an application form to then be diligently completed over the phone by Dev and Myself! Top service, thank you Dev and the team! GCPositiveResponsiveness, Professionalism

George · 25 October 2022

★★★★★ 5/5

Google

I expected the process of buying my first property to be a daunting one, however thanks to Jack and Beth everything flowed perfectly. Jack went out of his way with preparing my mortgage applications as well as managing key parts of the entire purchasing process, keeping me up to date every step of the way.

Neal · 25 October 2022

★★★★★ 1/5

Trustpilot

Absolute Scam artists

Absolute Scam artists. Ridiculous deductions from deposit (£250 for an oven that needed cleaning and a shower screen that was dirty). Neighbours said cleaners never attended, refused to provide an invoice for cleaning. Useless communication. Agent I dealt with made return of deposit as diffcult as possible (taken 2.5 months) and pulled stunts like ignoring my email for a week, emailing a reply at 5:20 on a Friday and when I responded immediately, got an "out of office for a week" auto-response. Scum.

Tom · 3 June 2024

★★★★★ 2/5

Google

Wasted our time last year going to view a property. It was advertised as furnished, when we went in it there was no furniture and was in shambles with heavy wear and tear. Basically uninhabitable. You’d think they would verify details before listing a property and offering viewings. Really unprofessional.

Man · 25 July 2025