Carter Jonas LLP Birmingham reviews

★★★★★ 5/5

Trustpilot

Carter Jonas Newbury recently sold my…

Carter Jonas Newbury recently sold my flat, having rented it out with them for the past 6 years. Both their lettings and sales teams have been great to work with and I have been very pleased the service provided.

Andrew · 4 March 2026

★★★★★ 5/5

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Huge thanks to Mandy Jacobs who was…

Huge thanks to Mandy Jacobs who was always very straightforward and to the point, ensured a smooth and swift process all round. Completed a transaction within a few weeks only thanks to the professionalism of the team! Kudos to the entire Fulham Palace Road branch!

Teddy · 22 May 2024

★★★★★ 5/5

Trustpilot

Very helpful, kind staff!

My experience with Carter Jonas has been very positive; I was having so much trouble finding a rental, and Naomi was one of the only agents in all of Oxford who offered me anything to see. Since moving in, Maddy has been really helpful with settling in. Sure, renting can be a pain, but I really feel like the folks here are doing everything possible to get you into a good home. Highly recommend!

Tanya · 20 October 2021

★★★★★ 5/5

Trustpilot

Great customer service

We've rented with Carter Jonas for over a year before moving out, and have no complaints. Customer service was very good, and Maddy and the team were easily approachable if we came across any issues!

Nathan · 23 October 2024

★★★★★ 5/5

Trustpilot

Knowledgeable and professional

Having worked in commercial and residential property for over 20 years, I have worked with Lajla (now at Carter Jonas) taking her professional advice for my own property interests in central London, in particular Kensington and Chelsea. Knowledgeable dedicated and helpful. I am always happy to refer friends and business associates to her for lettings and sales advice.

SR · 4 July 2023

★★★★★ 5/5

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As a buyer

As a buyer, I had a really positive experience working with Fred at Carter Jonas throughout the entire process and will not hesitate to go back to him/them should I sell in the future.

Jamie · 27 March 2026

★★★★★ 5/5

Trustpilot

Carter Jonas property sales

Interacted with Cater Jonas, and Leo Goodman-Jones in particular, who acted in behalf of the seller. Had a great experience with Leo being very accommodating and helpful in making the transaction very smooth.

Kieran · 1 April 2026

★★★★★ 1/5

Trustpilot

Appalling Customer Service!

My partner and I went to view a rental property with our children. We decided we loved it and put an application straight in and received the acknowledgement email. We didn't hear anything following this so we chased it up... and chased it up .... and chased it up! .... Carter Jonas kept making excuses, 'we've come through to the wrong department', 'the agent dealing with us isn't it' etc etc. They just NEVER responded, awful way to treat a family with young children who were excited to move into their new home. You are dealing with people's lives! Never known anything like this. Presumably we weren't strong candidates for this property but actually telling us would have been appreciated! We went by a little while after and new tenants were already moving in. Appalling services!. Further Notes: Carter Jonas has asked for more information twice now, again without even acknowledging it being sent the first time so I won't be wasting my time sending the information for a second time.

Joey · 11 November 2024

★★★★★ 5/5

Trustpilot

Exceptional staff members at Carter Jonas !

We have being with Carter Jonas for about 3 yrs now and find them exceptionally helpful from starting the rental process to moving onto a second property .

Susan · 1 May 2026

★★★★★ 5/5

Trustpilot

Great Service

We used Carter Jonas in Oxford, England to rent out our property and I was overall very satisfied with the service they provided. I didn´t have to do any chasing as things progressed nicely in a timely manner and they were very good at getting back to me with updates. Their rates were also much better than the other common letting agencies. The only small thing that can be improved is the delay between tenants paying the rent to Carter Jonas and the day it is received by the landlord, if that can be reduced it would further increase the satisfaction. But overall I would recommend Carter Jonas.

Setareh · 24 October 2024

★★★★★ 5/5

Trustpilot

Carter Jones has been managing our…

Carter Jones has been managing our property for over ten years and hopefully will continue for much longer. Their professionalism and dedication gives us the piece of mind any owner wants. Being overseas, we require a company that thoroughly looks after the flat, efficiently attending our needs as well as our tenants’. We fully trust them and recommend their services.

Valeria · 2 February 2023

★★★★★ 1/5

Trustpilot

Carterjonas discriminates against…

Carterjonas discriminates against disabled people i have a recording of Bobby Lee telling me the reason the Fairhaven estate declined to rent to me is because I am disabled as an ex service man I find this unacceptable I was told to stop shouting but when I played the recording back the only shouting was from Bobby Lee I am taking this up with the ombudsman also they think asking for more details at the bottom of this review some how makes it better

Wayne · 16 October 2024

★★★★★ 1/5

Trustpilot

I put up with Carter Jonas managing my…

I put up with Carter Jonas managing my property badly for 10 years, made several complaints and they did try and rectify. Recently sold the property through CJ as I had difficult tenants at the time who refused viewing access. Only solution was to allow the tenants to leave which CJ did without my approval. The sale eventually went through after 10months. During that time the property was empty but CJ said they would keep an eye on it as I was 4 hours away. Utilities have not been closed down properly by CJ despite them telling me they did it, had letters from bailiffs and now a £2k electric bill for an empty property.Use another agent!

Sam · 9 October 2024

★★★★★ 5/5

Trustpilot

Great Assistance from Carter Jonas

I have rented my apartment in Chelsea via Carter Jonas for over 25 years. In all that time I found the staff incredibly helpful with all the different tenancies down through the years. I would especially like to compliment Lara and her team in the Lettings department of the Marylebone office and Lajla and her sales team in the South Kensington office.

Patrick · 1 November 2022

★★★★★ 5/5

Trustpilot

Exceptional!

Rupert Reeves at Carter Jonas provided an exceptional experience in his management of a very complex group of lots including properties and land sales. His prompt action, responses and excellent communication at all times and with all parties enabled sales to progress extremely efficiently and effectively. His experience, commitment and tenacity together with his wise advice at critical points were invaluable, helping bring the sales to a successful conclusion. I cannot recommend him and Carter Jonas highly enough.

Andrew · 4 November 2024

★★★★★ 5/5

Trustpilot

Very helpful

My mother recently purchased a house from Carter Jonas. We found them very helpful, kept us informed of any updates very promptly.

Cara · 1 June 2026

★★★★★ 1/5

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I rented a tidy commercial site to…

I rented a tidy commercial site to Railtrack by means of Carter Jonas as their agent. It was for a year. Carter Jonas were allegedly managing the licence and agreed reinstatement of the site afterwards. From the beginning it took 6 months to get the rent. The site was left in March 2024 like a building site, with so much debri left that it is impossible to rent out again in its present state. The person from CJ tasked with checking the site at the end of the rental period, just didn’t bother and now says there’s no evidence that was how it was left. ( I will not mention her name at present as she does appear to be trying to get me a contact number for the main contractor responsible for this mess ) Sam Dean,from CJ, who had taken over as my contact for the deal, now says he knows nothing about it, in spite of emails from him in June apologising for his lack of action. He refuses to answer the phone to me or reply to my messages. How professional is that? CEO - Richard Bruce take note. You are employing a bunch of USELESS CLOWNS at your Warrington office, who seem to think that once they have got the business, they can ignore the promises they have made and deny all future responsibility. Never has it proved so true - the saying that self praise is no recommendation. DO NOT believe the hype of this amazing, professional and efficient company. Nothing could be further from the truth. My contacts at Carter Jonas, Warrington, have proved totally useless, lying, and will promise anything to get the business, and produce NOTHING. I dread to think how much Railtrack are wasting by employing this bunch of cons.

S · 2 October 2024

★★★★★ 5/5

Google

Kam has been an absolute pleasure to deal with, so professional and polite! Thank you for your amazing conversation!

Jonathan · 15 February 2026

★★★★★ 1/5

Trustpilot

This company discriminates

This company discriminates. I enquired as to viewing a property to rent. I was told that in order to be considered to rent the property I would have to pay 12 months rent up front. This is due to their vetting system being based on earnings not household income. As a full-time working lone parent I rely upon my income being supplemented; despite earning an average UK wage. Carter Jonas don’t count universal credit or any other income supplements when considering your affordability. Thus, discriminating against lone working parents. I have rented all my life, my current property is the same monthly rent as the property I enquired about and I have lived there for 7 years; paying the monthly rent without fail. I was told I wasn’t able to view the property and was made to feel ashamed. Please avoid this company if your circumstances are that of mine- their are other estate agents who value equality and diversity and basic human rights.

Anonymous · 24 September 2024

★★★★★ 5/5

Trustpilot

Great letting experience!

Working with Sam was a great experience from start to finish. The viewing of the property was setup quickly with no fuss and the whole letting process was seamless.Overall a great experience from Sam and the Fulham team and would definitely use them again!

Jason · 9 February 2024

★★★★★ 5/5

Trustpilot

Would highly recommend Carter Jonas

Carter Jonas offered a fair and constructive valuation, constantly professional, great communication throughout, open and honest feedback. Successfully achieved a sale price beyond the guide price. Would highly recommend Fred and his team at Carter Jonas.

Mark · 8 July 2024

★★★★★ 5/5

Trustpilot

Super Star Agent

I have been letting my flats through Lajla in the Carter Jonas St Kensington office. Lajla is lovely and very professional. She always goes the extra mile and even writes back to me on the weekends and at night. Lajla always looks after her tenants and her landlords. She’s my “go-to” agent.

Martin · 15 July 2023

★★★★★ 5/5

Trustpilot

Prompt, professional and friendly service

We've had a great experience with Carter Jonas, who've managed the property we've been letting for many years, and have done so very professionally. Issues have been promptly resolved, and I never feel like they're avoiding us or fobbing us off (which I've found to be a problem with certain other similar companies). Special thanks to Liz Osborne, who always takes personal responsibility for us being happy with the property.

Steve · 13 May 2021

★★★★★ 5/5

Trustpilot

Excellent service

Carter Jonas have always looked after my rental flat very well. Changeovers have always gone smoothly and although I manage the property myself they are quick and willing to step in with advice or physical help if I am not around. Very happy to recommend and special thanks to Sam Jarvis, Ana and Igor

Mrs · 12 May 2023