Carter Jonas LLP Birmingham reviews

★★★★★ 1/5

Google

Incredibly frustrated with this company. They are discriminatory and homophobic. We found our perfect rental property and proceeded to view and submit our application. After days of chasing. Kam finally called me back. She said the asset manager rejected our application as he felt the property was too small for our family. Now I’m not sure where this guy lives. But how on earth is a 4 double bedroom detached house with 4 extremely large reception rooms and 3 bathrooms be too small for a family of 4!!! Absolutely ridiculous! Been chasing for days via phone and email but no response! Just now James Reynolds called me. He said it was a poor choice of wording that Kam used. He proceeded to explain. Apparently the Landlord feels we are not a ‘traditional’ family and in James’s word a man, woman and child! And that he thought we were likely to cause more wear and tear than a ‘traditional family’ he said the landlord had very specific ideas of the type of family he wanted in there and we weren’t traditional enough! Absolutely and wholly discriminatory and homophobic! As we are a female gay couple with a son! Obviously we are not classed as a traditional family!!! Diabolical! And as for wear and tear! We are actually less likely to cause damage than a family with young children. Update: James called again. This time he says he’s gone back to the landlord with a ‘whole’ picture of our family and they will take it under consideration for review! 3 days later. James calls. The landlord has reconsidered our application and has still declined us. No reason given this time. Utterly disappointed and frustrated with this company. Would give 0 stars if I could. Their customer service and treatment of clients is diabolical! The only shining star in this whole debacle is Jess! Who’s been great and seems to be the only one who ever answers the phone. We will absolutely be taking this further and seeking legal advice for being absolutely discriminatory and homophobic! You will be receiving my formal complaint!

Sarah · 2 April 2026

★★★★★ 1/5

Trustpilot

Awful service

Awful service! I went to view a house with my 17 year old son and we really liked it. We dealt with Nyah from the Shrewsbury office and I got the impression that she immediately discriminated against us. She was giving us false figures to try and put us off saying the deposit was higher than it worked out at, also that the council tax was 2 grand higher than it actually is! It was as if she did not believe we could afford such a house. Then told me that as we are both self employed we would have to prove income for 3 years. As I knew this was not correct, my husband phoned a few days later and she told him self employed was fine and we’d need to provide bank statements for 1 year for referencing and would he like to apply for the house. He asked why she had told me completely different information and she got completely defensive and then said we could not apply. Good luck to the landlords with her being in charge of managing their property.

Hayley · 18 October 2024

★★★★★ 5/5

Trustpilot

Sam Jarvis

Sam Jarvis was brilliant in the acquisition of the rental for our 2 bed property in Fulham. We wouldn't be living where we are now if he wasn't as quick and efficient with his email replies, always giving us in depth and great answers for any questions we had regarding the property. Naturally, renting somewhere for the first time in London was a tough experience, but having an agent like Sam who was extremely helpful and understanding with his replies made the process so much easier. Couldn't recommend more :)

Liam · 17 October 2024

★★★★★ 5/5

Trustpilot

Thank you Sue Linfoot @ Carter Jonas

Susan (Sue) Linfoot has been an outstanding representative of Carter Jonas whilst dealing with our house selling efforts. She has always been polite, friendly, helpful and very prompt. She does credit to the agency - whose services and staff have always been first class.

T · 9 December 2025

★★★★★ 5/5

Trustpilot

Great service

Despite being worried about finding a flat in London in the current state of the housing market, CJ made it easy for us to view the flat, did not pressure us to make an offer which made us feel comfortable, and when we did decide to make an offer they, especially Sam, were helpful in letting us know next steps. I also emailed several times with loads and loads of questions which were all answered quickly and with clarity which made me feel better about the whole process.

Emma · 8 October 2024

★★★★★ 1/5

Trustpilot

Renters beware

Rental property managed by this company on behalf of Hs2 on moving out half my deposit kept for issues not really fair, they wanted £20 for grass seed! As the lawn had died just one petty example, trying to get repairs done is difficult, they send individuals round who haven’t a clue, bodge job fix with promises to come back then never do, then charges on the tenant for issues that wouldn’t have arisen had the repairs been completed fully. The excuse - it wasn’t reported. Well have they tried their website?? Jobs reported but not actioned for weeks, when the emails are finally read, it’s all about the money and not the customers (renters). Would strictly not rent a property managed by this company ever again. They are not there for the tenants but solely to make money and for their landlords. Rented all my life moved a few times and always got all my deposit back in full. Until now.

Claire · 6 March 2026

★★★★★ 5/5

Trustpilot

We have been working with Carter Jonas…

We have been working with Carter Jonas in Fulham (their office is at 361 Fulham Palace Rd) for over 5 years. Igor Simonov leads the team and Sam Jarvis helps us daily. They are very professional and very helpful. Very important for all landlords - and tenants as well for that matter - they are honest and trustworthy. Over the years we dealt with other estate agents, and were pretty much often discontent. I would highly recommend working with Carter Jonas, Sam, Igor and his team.

Luigi · 11 September 2024

★★★★★ 5/5

Trustpilot

A Big Thank you to Robert McLaughlin…

A Big Thank you to Robert McLaughlin from Cater Jonas, Winchester Branch, who has been extremely helpful with the purchase of my new property, and gone above and beyond to make the deal happenRobert’s knowledge of local area is outstanding We are relocating areas and know very little of Bursledon and surrounding areas. We felt like we had known Robert for years, yet we had only having met him once. I can’t recommend Cater Jonas enough.

Alison · 10 October 2024

★★★★★ 5/5

Trustpilot

My experience with Cater Jonas was really good

My experience with Cater Jonas was exceptionally good. Andrew kept my sale on track in what was a challenging journey and got it across the line. The whole sales team in Newbury were great.

Pd · 21 January 2026

★★★★★ 5/5

Trustpilot

A positive comment from purchasers

We (unusually) are commenting as we are buyers who bought a house in Oxford via this firm. Our main contact was Julia Wilson. It was a complex purchase with multiple hurdles. Julia acted for the executors. I felt she always had her clients interests at heart and fought hard for them. She also was helpful in terms of facilitation and her team's time to make things happen and arrange visitors doing inspections for us. A consummate and fair professional who had a good back up team. I would consider using her to sell a house for me.

Surplus · 3 February 2026

★★★★★ 5/5

Trustpilot

Marlborough office - Sophie and Fred feedback.

We sold our property through the Marlborough office of Carter Jonas. The team especially Sophie and Fred were always on hand to give excellent help and advice and visited the property numerous times over the months when it was on sale.We had a number of viewings throughout the time the property was on the market and their up to date feedback on the viewings was invaluable. Thank you for all your professionalism as this made the process so much easier for us.We were delighted that the house eventually sold this year to a family who will now look after it for years to come and make it their family home - as it was for us for 45 years !

Julian · 13 July 2024

★★★★★ 5/5

Trustpilot

Fantastic Experience with Carter Jones

The experience with Carter Jonas was fantastic to say the least. Communication and transparency were consistent through out the process. We are so lucky to be in the flat we are in, because of the assistance by Sam and the team at Carter Jonas. Not only did we move into a freshly painted, well looked after apartment, we also have had numerous check-ins since. Very grateful for the team at Carter Jonas

Sophie · 6 November 2024

★★★★★ 1/5

Trustpilot

Deliberately trying to put off tenants with pets

I am trying to rent somewhere and have a dog. The new Renters Rights Act should make it easier, but Carter Jonas do the opposite. I was told today that they have a 'huge backlog of pet requests and it's taking around 1.5 months to get permission from a building manager' so no point even asking. Surely that's something that can happen in principle before a property is marketed? I believe they are using delays and unhelpfulness as a way of continuing to exclude tenants with pets.

Norfolkian · 16 September 2026

★★★★★ 5/5

Google

I cannot praise this company enough, as a couple in our 50s who have rented for a while, Carter Jonas made the process very easy and with all the new regulations coming in it was a bit of a minefield so a big shout out to James Reynolds for answering all our questions and queries, nothing was too much trouble.

Mandy · 15 February 2026

★★★★★ 5/5

Trustpilot

Huge thanks to Sam Jarvis

What a great agency ! We recently rented our dream flat and Sam was amazing in helping us find the right place for us. One of my best experiences with renting in London. Sam was so kind and understood exactly what we were looking for, accompanied us through the process and was on top of everything to make sure we found the right place and that the process for us was smooth and transparent. 100% recommend working with him to find your next home if you want to make sure you find the best !

Alicia · 10 May 2024

★★★★★ 5/5

Trustpilot

I thoroughly recommend Carter Jonas for…

I thoroughly recommend Carter Jonas for their excellent work in helping with the sale of my property. The Newbury office staff, particularly Andrew and Rupert have been very helpful, supportive and thoroughly professional

Len · 15 December 2025

★★★★★ 5/5

Trustpilot

Really great service

Really great service! James Myres went over and beyond to make sure the process was as easy as possible, he’s a great asset to Carter Jones.

Archie · 9 February 2026

★★★★★ 5/5

Trustpilot

Izzie made the experience seamless from…

Izzie made the experience seamless from viewing to handing off. I couldn't have asked for a better turnaround and movement. Thank you so much!

Soni · 24 February 2026

★★★★★ 5/5

Trustpilot

First class service

Excellent valuation realised a sale price which exceeded my expectations in relation to that suggested by competitors.The professional, courteous, approachable staff in the Harrogate office were always available to support. In particular Tony, Alex & Lizzie kept me updated & were encouraging throughout the process. I would totally recommend the team for the respect which they demonstrate to clients & their homes. I am now very happily settled in York.Much appreciated.Liz C

Liz · 13 July 2024

★★★★★ 1/5

Trustpilot

I spoke a couple times called Catherine…

I spoke a couple times called Catherine at the York branch she is so unprofessional shouting at me over the phone for asking a simple question. Disgusting behaviour don’t even know how she still works there if she talks to people like that over the phone. I will never use this company again.

Rosie · 25 June 2026

★★★★★ 5/5

Trustpilot

Carter Jonas

Carter Jonas, and Fred Ponsonby in particular, provided an excellent service, helping us to find a new home in the Marlborough area, encouraging us to view a property we initially thought wasn't right and helping us to maintain the buyers commitment when our first sale fell through

Katie · 27 July 2026

★★★★★ 5/5

Google

This firm is so easy and straight forward to use. Everything is done efficiently and swiftly. The advisors I spoke to have all been helpful and happy to assist with any queries I had during the application process. Seriously, if you are looking for a good reliable experience, then use these guys.

Jennifer · 15 February 2026

★★★★★ 5/5

Trustpilot

Good Experience: Repairs to Flat

Thanks to Rachel and Logan at the Newbury branch for securing the Landlords' permission to proceed and then smoothly and efficiently coordinating the related work required to maintain the flat I rent through Carter Jonas. Also my thanks go to Paul and Tamas who completed the work in a professional, cooperative and efficient manner and to a very high standard.I received excellent communication throughout from both teams.

Marc · 16 August 2024

★★★★★ 5/5

Trustpilot

We had an excellent experience…

We had an excellent experience purchasing our home through Carter Jonas. From our first viewing through to completion, the team was professional, knowledgeable, and responsive. They kept us informed throughout the process, were always happy to answer our questions, and helped ensure everything progressed as smoothly as possible.

N · 11 July 2026