Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProfessional service
I am a landlord and have rented out my apartment through Carter Jonas in Fulham for several years. Their service has always been first class and have always sorted any issues rapidly and efficiently. Igor and Sayeh from the lettings team have always been very professional and helpful.
Anthony · 14 May 2021
Agent replied · 10 June 2024
Hi Anthony, thank you for taking the time to write us a review. Our team are always happy to hear how we have supported our clients. Please do not hesitate to contact us in the future.
★★★★★ 5/5
TrustpilotCarter Jones Sales team are excellent
Having used Carter Jonas to arrange letting periods for my property, the transfer to the Sales team was excellent. Their regular contact was excellent, with quick responses to any queries, even if someone was absent from the office
Fiona · 18 October 2022
Agent replied · 10 June 2024
Hi Fiona, thank you for your review. We're so glad to have been able to help you with the letting and sale of your property. Please let us know if we can help you with anything else in future.
★★★★★ 5/5
TrustpilotGreat support and service from Luca…
Great support and service from Luca Romano, property manager in Carter Jonas in Cambridge. I was facing a bureaucratic issue with my mortgage provider and Luca support me until this issue was solve. Really appreciate his professionalism and support.
Eirini · 28 August 2022
Agent replied · 10 June 2024
Hi Eirini, thank you for your review. We're so glad we were able to help you solve this issue. Please don't hesitate to contact us in the future.
★★★★★ 5/5
TrustpilotVery Helpful Staff
We have been renting our property through Carter Jonas for almost a year now and only have good things to say about them. Maddy, our property manager in particular is very helpful and responds to queries very quickly. We would not hesitate to recommend.
Sarah · 21 October 2021
Agent replied · 10 June 2024
Hello Sarah, thank you for leaving us some feedback. Our team are always happy to hear how well we have supported our clients. We are happy to have helped!
★★★★★ 5/5
TrustpilotExcellent leasing agent
I have used Carter Jonas in Cambridge for over 8 years and their service is excellent. They are attentive to details, friendly and most of all completely hassle free for me. I would highly recommend them if you are looking for a leasing agent.
Harry · 15 October 2021
Agent replied · 10 June 2024
Hello Harry, thank you for taking the time to leave us some feedback. Our team are always happy to hear how we have support our clients. We are happy to have helped!
★★★★★ 5/5
TrustpilotThanks for excellent relationship and…
Thanks for excellent relationship and customer service in response to our needs
Jide · 25 June 2024
Agent replied · 22 October 2024
Hi Jide, thank you for your review. We are so pleased to hear that you received such an excellent service during your time with us. Please do let us know if there's anything else that we can do for you.
★★★★★ 5/5
TrustpilotGreat Experience with the Newbury Team!
The Team went above and beyond to get my Mother's sale through. Highly professional, great response times and sound advice made what could have been a complicated task relatively simple and straight forward.
Paul · 3 February 2023
Agent replied · 10 June 2024
Hi Paul, thank you for your review. It's wonderful to hear that our Newbury team were able to assist you and your Mother with her sale. If you need anything else in the future, please do not hesitate to get in contact.
★★★★★ 5/5
TrustpilotPerfect home in Fulham
Carter Jonas were excellent in finding me a great rental property in Fulham for a reasonable price. Sam Jarvis in particular a provided timely, polite and commercial service. We are super happy in our new family home!
Gesa · 16 August 2022
Agent replied · 10 June 2024
Hi Gesa, thank you for your review. We're so pleased we were able to help you find your new rental property. We hope you enjoy your new home!
★★★★★ 5/5
TrustpilotI would just like to thank the staff…
I would just like to thank the staff for all their kindness in my search for rental accommodation. They could not have been more helpful and pleasant.
Mark · 18 July 2023
Agent replied · 10 June 2024
Hi Mark, thank you for your review. We are so pleased that you have had such a positive experience with Carter Jonas throughout your rental search. Please do let us know if we can help you with anything else.
★★★★★ 5/5
TrustpilotExcellent management and sale of my property
Carter Jonas Winchester handled the rental of our town centre property for several years. They also found a buyer and managed the whole process through to a successful conclusion. I have no hesitation in recommending them as really excellent. They know the local market, are highly responsive and always proactive. I completely trusted them in all the fiddly details of property management but also the important strategic issues to do with a smooth and well timed sale.
Matt · 31 May 2021
★★★★★ 5/5
Trustpilot10 STARS! David & Grace - Carter Jonas Residential Lettings, YORK
I wish to praise David and Grace of Carter Jonas Residential Lettings, Micklegate, YORK - quite simply the most professional, courteous, efficient, friendly and hard-working letting agents ever. I have had simply amazing service throughout my time as a landlord using their services. If there was an option for 10 Stars, I would be more than happy to award 10. They found me really great tenants within hours of my rental flat becoming available - all paperwork, contracts, checks were completed fully and in record time, deposit taken, and everything was handled superbly by David and Grace, which gave me great confidence in both them, and my new tenants. Although few problems arose (minor plumbing issues on a couple of occasions within 12 months) their service was immediate in rectifying issues. Simply put - superb! I cannot overstate what a relief it is as a landlord to have such confidence in the abilities, care, and competence of both Grace and David. 10 stars! Highly recommended!
Markthompsonwrites · 8 September 2020
★★★★★ 5/5
TrustpilotA very good experience
We had a very good experience with Carter Jonas in Oxford. It was not completely straightforward sale, but Julia Wilson, our agent for the house was very patient, thoughtful and was always available for calls and consultations, and responded quickly to emails.
Annie · 22 October 2021
Agent replied · 10 June 2024
Hello Annie, thank you for taking the time to write a review for us. Our team are always pleased to hear how we have supported our clients. Do not hesitate to contact us in the future.
★★★★★ 4/5
TrustpilotRelationship
The relationship and the process is great
Oduntan · 24 August 2024
Agent replied · 22 October 2024
Hi Oduntan, thank you for taking the time to leave a review. It's great to hear that you have had such a positive experience with Carter Jonas. Please do let us know if there's anything else that we can do for you.
★★★★★ 5/5
TrustpilotI have dealt with Carter Jonas Barnes…
I have dealt with Carter Jonas Barnes office for many years as a landlord and always found them to be helpful and professional. Most recently dealing with Aileen and Pauline who has been updating me weekly. A very good service which I can recommend.
Anthony · 17 May 2021
Agent replied · 10 June 2024
Hello Anthony, thank you for taking the time to write us some feedback. Our team are always happy to hear how well we have supported our clients.
★★★★★ 5/5
TrustpilotI would just like to say
I would just like to say , we received fantastic service from Aileen Robertson in the Barnes branch when we sold our property in Westfield Avenue . First class service from start to the finish Thank you for all your help . Mary Worley
Mary · 14 May 2021
Agent replied · 10 June 2024
Hello Mary, thank you for taking the time to leave us a review. Our team are always happy to hear how well we have supported our clients. Please do not hesitate to contact us in the future.
★★★★★ 5/5
TrustpilotProfessional and Helpful Service Throughout
I recently sold my house through Carter Jonas, Newbury and received a professional, reliable service throughout the process. Ed provided excellent levels of communication, advice and assistance from start to finish!
John · 3 February 2023
Agent replied · 10 June 2024
Hi John, thank you for your review. We are pleased that you are happy with the service provided to you by Ed and our Newbury team. Please do not hesitate to get in contact if there's anything else we can help you with.
★★★★★ 5/5
TrustpilotThank you, Carter Jonas for your job
Thank you, Carter Jonas for your job. All process from start to finish, was absolutely great. We are successfully rented the flat and very excited. I highly recommend Carter Jonas to all.
Oleksandr · 27 December 2022
Agent replied · 10 June 2024
Hi Oleksandr, thank you for your review. We're so pleased to have been able to help you with your rental flat. Please do let us know if there's anything else we can help you with in the future.
★★★★★ 5/5
TrustpilotFrist Class Team in Marlborough
The Marlborough team acted on the sale of my mothers house and have been excellent. I have been kept well informed through the whole process and their advice, market knowledge and professionalism has been first class. I have no hesitation in recommending them.
David · 19 May 2021
Agent replied · 10 June 2024
Hi David, thanks for taking the time to leave us some feedback - we're very happy to have helped!
★★★★★ 5/5
TrustpilotHelped me to find a house for me and…
Helped me to find a house for me and three of my friends who were looking for a place in Fulham. They allowed to view the property as and when we needed and were really helpful in the process.
Sophia · 29 October 2021
Agent replied · 10 June 2024
Hello Sophia, thank you leaving us some feedback. Our team are always happy to hear how well we have supported our clients. Do not hesitate to contact us in the future.
★★★★★ 5/5
TrustpilotCarter Jonas Newbury recommendation
I have used Carter Jonas Newbury twice in 3 years to buy and sell my houses. I would highly recommend their services as an estate agent. Good responsive communication with the office, prompt and helpful staff. I would definitely recommend them.
Lavenderloveaj · 20 May 2021
Agent replied · 10 June 2024
Thank you for taking the time to write us a review. Our team are always happy to hear how we have supported our clients. Please do not hesitate to contact us in the future.
★★★★★ 5/5
TrustpilotMarlborough Branch are a delightful bunch :)
I have to say that I have had no cause for concern or regret with the Company Branch in Marlborough. They fast-tracked my application allowing me to relocate for a new job without any hassles whatsoever.The Ladies in the Lettings dept are impeccably kind and knowledgeable , arranging viewings and correspondence efficiently. I have found no cause for concern. Of course there are always a few 'teething' issues on moving into a property but nothing that cannot be fixed with a little common sense and a few tools :) I'm saddened to read the other reviews about Carter Jonas and can only hope they are Branch based and not a view of the Company as a whole.
Holty · 17 November 2018
★★★★★ 5/5
TrustpilotFulham flat
Professional and accurate valuation, and we achieved our asking price in a difficult market. Thereafter we had friendly and effiicent support to a successful completion. We thoroughly recommend CarterJonas. Many thanks.
Happy · 8 October 2022
Agent replied · 10 June 2024
Hello. Thank you for taking the time to leave us a review. We're so glad we were able to help you with the successful sale of your home. Please don't hesitate to reach out in future if we can help with anything else.
★★★★★ 1/5
TrustpilotTHEY WOULD KILL ONLY FOR LANDLORDS ( WHO CARES ABOUT TENANTS?)
They only value landlords and they treat tenants like we are beggers. Utterly obnoxious and unacceptable. You will learn in time real estate agents when you begin losing
Helin · 12 January 2023
Agent replied · 10 June 2024
Hi Helin, we're sorry to read your review. If you would like to provide some more details about your situation to feedback@carterjonas.co.uk, our team will be happy to look into this issue further for you. Thank you.
★★★★★ 5/5
TrustpilotWayland Ward-Smith and Mandy Jacobs…
Wayland Ward-Smith and Mandy Jacobs from the Fulham Palace Road Branch dealt with the sale of our home, and the process was very professional and efficient from start to finish.
Jackie · 25 October 2022
Agent replied · 10 June 2024
Hi Jackie, thank you for your review for our Fulham team. We're so glad to have been able to help you with the successful sale of your home. Please do let us know if there's anything that we can help you with in the future.
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