Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotCarter Jonas Residential Lettings…
Carter Jonas Residential Lettings Richmond, SurreyAileen Robertson and her team gave us fantastic service whilst our house in Richmond was rented out for 2 years during an overseas assignment. From gathering a great set of prospective tenants to the final family who have rented our home, Aileen and here team have given us peace of mind - at a very decent price! From prompt collection of rent to quick response to maintainance requests, it's been a breeze. I'd recommend them to any prospective landlord.
Steve · 8 February 2021
★★★★★ 5/5
TrustpilotAmazing service from Alison Norton in…
Amazing service from Alison Norton in Winchester. Our sale and purchase took 6 months and Alison was fantastic right the way through. She dealt with both parties and it was effortless on our part! Super service! Thanks.
Matthew · 19 August 2022
Agent replied · 10 June 2024
Hi Matthew, thank you for your review. We're so pleased to hear that we were able to help make your sale and purchase as simple as possible for you. Please don't hesitate to contact us in the future.
★★★★★ 5/5
TrustpilotProfessional and friendly
The lettings team in Newbury have been brilliant from start to finish. Professional, quick to respond to any questions and made sure everything was ready for us to move in before handing the keys over. Their system for reporting faults is straightforward and I am confident that anything urgent will be responded to quickly. Thank you.
Amy · 24 August 2024
Agent replied · 22 October 2024
Hi Amy, thank you for your review. It's great to hear that you are so happy with the service provided to you by our Lettings team in Newbury. Please do not hesitate to get in touch if you need anything at all.
★★★★★ 5/5
GoogleUsed Carter Jonas for the first time and we’ve been very happy with the service they’ve provided. They respond to emails quickly and provide all necessary information up front and straight away. Would definitely use them again.
Joe · 15 March 2026
★★★★★ 5/5
TrustpilotSam was a great agent and very…
Sam was a great agent and very knowledgeable about the area and the property. He made the move very easy and allowed for a smooth transition into the property.
Alex · 5 May 2023
Agent replied · 10 June 2024
Hi Alex, thank you for your review. It's great to hear that Sam was able to help you with your move and made it as smooth as possible. Please do not hesitate to get in touch if you need anything else in future.
★★★★★ 5/5
TrustpilotHighly Recommended
Working with Carter Jonas and Lajla, in particular, has been a pleasure. Lajla and her team have always expertly connected us with, qualified leads that convert into good clients. I would highly recommend Carter Jonas whether you are a landlord or a tenant.
Clive · 27 August 2021
Agent replied · 10 June 2024
Hello Clive, thank you for taking the time to leave us such positive feedback. We pride ourselves in making a complicated process simple. We are happy to have helped!
★★★★★ 1/5
TrustpilotIf you are looking for a house or flat…
If you are looking for a house or flat to rent and this agency is involved : run run run !You are as a Tenant NOONE for them !Don't even think they will give you back your deposit !Forget it ! They will do everything to keep it and spend it !The most unfair agency 100% run run run !!!
Attila · 31 May 2024
Agent replied · 22 October 2024
Hi Attila, we are sorry to read your review. If you could send some further details of your experience to feedback@carterjonas.co.uk, a member of our team will be happy to look into this for you. Thank you.
★★★★★ 5/5
TrustpilotEd was great to work with
Ed was great to work with. He kept us informed throughout the process. Highly recommend.
Annoyed · 16 December 2025
Agent replied · 25 January 2026
Hello, thank you for your review. It's great to hear that you felt so well supported by Ed during your time with us. Please do let us know if there's anything else that we can do for you.
★★★★★ 5/5
TrustpilotQuiet efficiency and methodical…
Quiet efficiency and methodical handling of the numerous processes that are involved. Very pleasant personality over the phone. One was always confident he would get the job done
Anthony · 6 May 2023
Agent replied · 10 June 2024
Hi Anthony, thank you for your review. We are so pleased that you had such a positive experience with Carter Jonas. Do get in touch if there's anything else we can help you with.
★★★★★ 5/5
TrustpilotRupert and the team were very helpful…
Rupert and the team were very helpful and always responsive, I'm glad we chose them
Alistair · 18 March 2024
Agent replied · 10 June 2024
Hi Alistair, thank you for the positive review. We are so pleased that you are so happy with the service provided to you by our team in Newbury. Please do not hesitate to get in touch if you need anything else at all.
★★★★★ 5/5
GoogleHad a great experience with Carter Jonas, especially with Kam, she has made the whole process easy. She has kept us informed with everything! Highly recommend, looking forward to starting our new journey in our new house! 😊 …
Olivia · 15 February 2026
★★★★★ 5/5
TrustpilotFantastic experience with the entire…
Fantastic experience with the entire Carter Jonas team from offer acceptance to finalising the agreement.Sam is a great agent and would highly recommend him/his team.Thanks again
Michael · 20 June 2023
Agent replied · 10 June 2024
Hi Michael, thank you for your review. It's great to hear that the team were able to make the whole process as smooth as possible for you. Please do not hesitate to get in touch if you need anything else at all.
★★★★★ 1/5
TrustpilotTerrible communication
Terrible communication. Do not action what there customer has agreed with them. Do what they want to do after telling them and agreeing next steps. Really late at returning your deposits and holding on to your money. Lack of communication and waiting days if not weeks for responses. Always say call back and don't. If you have an issue with your property the emergency out of hours phone line will not answer there phones. Don't compensate you for having to leave the property due to flooding and boiler blowing up and having to stay in hotel. You may want to seek another estate agent.
Matt · 8 December 2022
Agent replied · 10 June 2024
Hi Matt, we're sorry to hear about your experience. If you would like to send some more details of your situation to feedback@carterjonas.co.uk a member of our team will happily look into this for you. Thank you.
★★★★★ 2/5
TrustpilotGlad I've switched away and I won't go back again
Having used Carter Jonas for a few years renting out my property, I've now changed and would never go back to them. I've had poor service consistently especially when a tenant checks out. The diligence and attention is woefully lacking. Keys lost, damage not logged, poor check out service. Tradesmen hired that do a poor job and charge silly money for doing little. Poor monitoring of tenants. Seldom been happy and glad I've switched.
David · 10 June 2023
Agent replied · 10 June 2024
Hi David, we are sorry to read your review. If you would like to send some more details about your experience to feedback@carterjonas.co.uk, our team will be happy to look into this issue further for you.
★★★★★ 1/5
TrustpilotReally disappointing rental experience with Carter Jonas
Really disappointing rental experience with Carter Jonas. We have been in a property in Bath since May 2022, and had nothing but problems. The rent is a premium rent for Bath, and the properties presented as being high end. However when we have called Carter Jonas to resolve between 8-10 issues of varying degrees, they have taken 6 months to solve. Even simple things have taken 3-4 months, whilst they try to avoid extra costs at all points. The landlord, Hearthstone properties got involved in the end, and managed to solve all outstanding issues in less than 2 weeks. This just shows how poor Carter Jonas are at customer service.In return for the inconvenience caused, Hearthstone offered us a compensation payment against our rent, as they have clearly not delivered a property as described in the contract. This has now been reneged on by Carter Jonas, who have subsequently offered 65% of the original compensation payment made by the landlord!Prior to moving to Bath, we rented a property in Richmond, London, arguably one of the top 3 most expensive places to love in the country. Our rent was only 30% more than our 2 bedroom flat with Carter Jonas, and the property was 100x times better, and customer service exceptional. So much for Carter Jonas to learn from.
Ben · 24 November 2022
Agent replied · 10 June 2024
Hi Ben, we're sorry to read your review. We believe that this query has now been resolved with the landlord and our Oxford office. If there is anything you wish to discuss further with our team, please email feedback@carterjonas.co.uk. Thank you.
★★★★★ 5/5
TrustpilotWe recently bought a property in…
We recently bought a property in Fulham. Mandy Jacobs was a fantastic help, providing speedy responses to everything and guidance through the process which was really appreciated as first time buyers, thank you!
Joe · 17 October 2022
Agent replied · 10 June 2024
Hi Joe, thank you for your review. We're so glad to have been able to help you with the purchase of your first home. We hope you enjoy it! Do let us know if we can help you with anything else.
★★★★★ 5/5
TrustpilotFulham Flat
Our experience using Carter Jonas to find a flat was a success. Our agent Sam was professional, efficient and knowledge. The Caret Jonas team was available for any questions and helpful in securing our lease.
Michelle · 15 July 2022
Agent replied · 10 June 2024
Hi Michelle, thank you for your review. We're so glad we were able to help you with this process, and we hope you enjoy your new flat!
★★★★★ 1/5
TrustpilotLost 1 month rent without our approval
I used the agent for renting my house.
Customer · 30 January 2026
Agent replied · 6 June 2026
Hello, we are sorry to read your review. We would like to hear more about your experience, please could you send some further details to feedback@carterjonas.co.uk so a member of our team can look into this with you. Thank you.
★★★★★ 5/5
TrustpilotSorry to see such a disappointing set…
Sorry to see such a disappointing set of reviews for CJ. Our experience with their Harrogate Office has been SO DIFFERENT. It is very difficult to restrict the number of superlatives or star rating about James Spencer, who runs the team there. We had stressful sales - and today - a purchase through him - and so we have seen him "from both sides”. He is not only the complete 6 star professional, but also counsellor, care worker, friend.. needless to say, other estate agents are available - but he is definitely a go to guy!
Richard · 10 September 2019
★★★★★ 5/5
TrustpilotExtremely helpful team
Sam & Igor were incredibly helpful through the process. I really appreciated their willingness to open the flat up for me several times. It felt like a seamless process & I would highly recommend the team.
Clarissa · 12 May 2022
Agent replied · 10 June 2024
Hello Clarissa, thank you for taking the time to leave us some feedback. Our team are always pleased to hear how well our clients feel supported. We are happy to have helped!
★★★★★ 5/5
TrustpilotGreat estate agent
A very personal and understanding service. Andrew was never pushy and always remained calm, even when things seemed to be stalling on our sale.I would not hesitate to recommend!
Claire · 1 February 2023
Agent replied · 10 June 2024
Hi Claire, thank you for your review. We're so glad that Andrew was able to help you with your sale. If there's anything else we can help you with, don't hesitate to get in contact.
★★★★★ 5/5
TrustpilotGreat customer service!
Carter Jonas Winchester have helped me manage my property for years and they also recently sold the same property for me. They have a kind and professional team and go above and beyond to help and get things done. I would highly recommend them to anyone looking to sell or let their property. Thanks in particular to Rob and Zaza for their support and guidance, it has been very much appreciated.
Megan · 31 July 2023
Agent replied · 10 June 2024
Hi Megan, thank you for your review. It's great to hear how well Rob, Zaza and the team supported you throughout the let and sale of your property. If you need anything else at all, please do just let us know.
★★★★★ 5/5
TrustpilotKate and the team have provided a…
Kate and the team have provided a great service helping us to find a property to rent and till today, we are more than satisfied with the support provided on the property management side. Big thank you Carter Jonas.Danielle
Daniella · 31 October 2021
Agent replied · 10 June 2024
Hello Daniella, thank you for leaving us some feedback. We pride ourselves in supporting our clients the best way we can. Do not hesitate to contact us in the future.
★★★★★ 1/5
TrustpilotDangerously untrustworthy
Untrustworthy, lazy, never call back as promised and two weeks before our move into a rental property, having sold our house, our tenancy application was cancelled. We had agreed to pay a year up front, take the property as soon as it was available and met every demand such as the credit checks etc. But a worker in Carter Jonas decided not to try to make the deal go through for whatever undisclosed reasons she may have had. My advice would be if you want a roof over your head don’t go anywhere near Carter Jonas.
Richard · 30 September 2022
Agent replied · 10 June 2024
Hi Richard, we're sorry to see your review. If this is something you'd like to discuss further and clarify with our team, please email feedback@carterjonas.co.uk. Thank you.
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