Ocasa Homes reviews

Hi Niall - great to hear!

Hi Laura, thank you for your feedback if there is anything that we can help resolve please email complaints@ocasahomes.co.uk for more information.

Dear Vi,We apologize for any inconvenience caused by the lack of response to your maintenance request. This is not the standard of service we aim to provide. Please contact our team directly at maintenance@ocasahomes.co.uk and we will address your issue as soon as possible.Kind regards,

Hi Joseph, thank you for letting us know, glad to hear you are having a good all round experience!

Hi,We are sorry to hear that you had a negative experience. We take all feedback seriously and would like to address your concerns. Please reach out to our team at contact@ocasahomes.co.uk so we can assist you further.

Thanks Darren - great to hear!

Hi Spiros, thank you for taking the time to leave your feedback - sorry to hear about the communication delays we have taken your comments onboard to help improve the service we deliver. It is good to hear you are enjoying living there overall.

Hi Liya - thanks for letting us know, awesome to hear!

Hi Reka, Thank you for taking the time out to leave a review - negative feedback is more important to us than positive as it helps us to find areas of improvement. I am pleased to say that after receiving feedback that our repairs and maintenance times were too long, we have created a team dedicated solely to managing all repairs and maintenance requests. In the short time that this department has been in action, our response times for completing works has improved drastically and our resident experience is much better as a result! If you do have any outstanding issues at all, please don't hesitate to reach out to the team at maintenance@ocasahomes.co.uk. Thanks,Jack

Hi JA, thank you for your kind words we are glad you are having a positive renting experience! Kind regards, Jess.

Great to hear!

Hi Ash, We welcome all feedback, so thank you for taking the time to leave a review. I am sorry that you have had a negative experience in an Ocasa property. I would like to hear more about the issues you have faced so that we can improve those areas. Would you be amenable to emailing contact@ocasahomes.co.uk so that we could have a chat about them? Thanks,Jack

Hi there, We’re sorry to hear that you feel this way, and we understand how concerning unexpected charges can be. We take billing transparency very seriously, and all utility arrangements are clearly outlined within the tenancy agreement and supporting documentation provided at the start of the tenancy. We have reviewed your account and can confirm that charges have been applied in line with the agreed terms. This matter is currently being handled through our formal complaints process, and our team remains in direct contact with you. Kind regards, Ocasa Homes

Hi Orah, thank you for taking the time to share your feedback. We’re sorry for the experience you had. Unfortunately, due to an unforeseen emergency situation, the flat you had initially applied for became unavailable at short notice. Our team offered several alternative options to try to accommodate your move-in, but we completely understand that this was disappointing and not what you had planned. We’re glad your refund was successfully processed, and we appreciate your patience throughout the process. Your feedback has been shared with our team so we can continue improving our communication during exceptional circumstances.

Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced and understand the impact this has had on your wellbeing. We’re committed to continuing to work with you to ensure any outstanding matters are followed up appropriately.

Hi Emma, Thank you for your review. I appreciate that this was a really frustrating experience, and I acknowledge the additional stress caused during the move out process. We are taking this feedback onboard to improve our internal processes and inform our service to our tenants. I wish you all the best for your tenancy journey.

Dear Vishnu,Thank you for your review. We are pleased to hear that you have received excellent service from us. Your satisfaction is our priority!

Hi Ioanna - great to hear!