Miles and Barr Birchington reviews

★★★★★ 1/5

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Miles and Barr The Tenant Fees Act 2019

Tell me, when is an estate agent not an estate agent? Anwser, when they are Miles and Barr. They share a symbiotic relationship with GOOD LORD that is just plain unlawful as I will explain. Miles and Barr Ramsgate, are a letting agent. My tenant is moving out. Stupidly he gave them a £276.00 holding deposit for a new rental (I do not know how much the months rent was going to be) He lost all that money when he failed the referencing GOOD LORD! The Tenant Fees Act 2019 was a law that was induced off the back of corrupt and unscrupulous people masking as genuine landlords and agencies. This Act states that a holding deposit can be no more that one weeks rent at at time. If it is it is, 'An unlawfully retained holding deposit.' One would assume then that the Miles and Barr rentals team would follow this law as a matter of protocol moreover they should have told my soon to be ex-tenant he would lose he's money, after all would they of not had previous knowledge of this happening to prior renters? The next thing that happened was quite extraordinary. Miles and Barr manipulated my tenant and sought to exploit me in a classic case of gaslighting (The Equality Act 2010, Direct Discrimination) They coached him on how not to pay hes last months rent to me. So, lets summarise. Miles and Barr robbed my tenant of £276.00 and then coached him on how to knock me for half a months rent ( like good cop, bad cop) It's just the plain exploitation of the poor and needy. My tenant then started behaving atrociously as Miles and Barr fed him a diatribe of garbage. As i tried to warn my tenant that he was being advised wrongly, he said "My agent has told me I have done everything by the book." Interesting. I have all the evidence on my phone. I have the letter that my tenant said was for the council (now I know it was Miles and Barr coaching them through a made up tenancy agreement. I have my evidence. There is little to say of you. The less the better.

Julia · 17 May 2024

★★★★★ 5/5

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Great experience with Miles & Barr from…

Great experience with Miles & Barr from start to finish of buying our first home. Nadine has great communication, very prompt in getting back to any questions. She was clear and helpful when encountering obstacles along the way and made the sale as stress free as possible. We fully recommend her and the team

Jay · 18 July 2026

★★★★★ 5/5

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Exceptional service

Having been a client of Miles & Barr for a number of years now, we have always experienced exceptional service, particularly from the Regional Team Manager (Michelle Purse) at Miles and Barr, Ramsgate, who is very diligent in ensuring that our properties are managed to a high standard and are compliant with all legislation.

Mrs · 16 July 2026

★★★★★ 5/5

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Emily stickler Our home-buying champ

Emily stickler was our contact point for the purchase of our first home, she was great from start to finish and got involved when we needed her too chasing paperwork,solicitors.Emily also kept us up to date fully with the process week by week and we were able to complete in a month as no chain either side because of the fast efficient service she provided. She answered all our calls and questions promptly. This whole process was made stress free by Emily and we thank her for that....

Belinda · 25 August 2026

★★★★★ 5/5

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The sales progressor

The sales progressor, Emily Stickler, was professional and helpful all the way through a difficult process. She kept us involved all the way through and was helpful in solving problems that arose. She kept the sale on track and was encouraging even when things looked uncertain. A big thanks, Emily.

Linda · 11 August 2026

★★★★★ 4/5

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I have been a client of Miles and Barr…

I have been a client of Miles and Barr who have managed my property in Ramsgate for many years. Obviously there have been a few ups and downs but I have to say it has been a pleasurable and rewarding journey. Well I a still with them!, Mandy Wilkins

Mandy · 8 August 2026

★★★★★ 5/5

Google

I made an enquiry relating to the recent successful sale of my (non UK resident) brother's apartment by MIles & Barr's Birchington Office. It was for Capital Gains Tax purposes, and I was anticipating a laborious process, as with most things these days. My call was taken by Tom, a Senior Branch Manager, who explained what he could do. Within a very short time, he emailed the information requested, in the format required. I was very pleased with this rapid and efficient response for what was a 'non mainstream' question on a very hot August day. He is truly an asset to the business, so helpful and a pleasure to deal with. We have used Miles & Barr for a number of transactions now and they have always been very successful.

Katherine · 14 August 2026

★★★★★ 5/5

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My experience with Miles and Barr

My experience with Miles and Barr - Ramsgate was second to none. Kept informed throughout the process.

Dane · 14 April 2026

★★★★★ 4/5

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Louise Daly was splendid

Louise Daly was splendid - quick, smart and reliable

Philip · 11 June 2026

★★★★★ 5/5

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Have had a very positive experience…

Have had a very positive experience from the beginning, very professional Curtis. Would like to recommend the company. Thank you particularly to Becky White for keeping me updated on the progression most helpful during what can be a stressful time.

Julie · 20 September 2026

★★★★★ 5/5

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Excellent Progression Service

The after sales service with Louise has been brilliant.

Gary · 27 May 2026

★★★★★ 5/5

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Louise was a total star

Louise was a total star. So proactive, empathetic and communicative.

Michelle · 19 May 2026

★★★★★ 1/5

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As a tenant over 2 years with Miles and…

As a tenant over 2 years with Miles and Barrs I repeatedly experienced missed and poor communications, blatant failure to follow procedures and policies, including failures to formally received a complaint. Attitude of senior managers was arrogant and dismissive. A company very much geared towards landlords and NOT tenants.

Chris · 21 July 2026

★★★★★ 5/5

Trustpilot

Very Professional

Very Professional, Excellent door. Very well installed. My property manger is Julie Greenstreet and she always goes out of her way to help. The liason between her and the owners makes for a great relationship with the tenant. Very grateful to all party's concernered. Thankyou.

Barry · 6 August 2026

★★★★★ 3/5

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I’m giving the company 3 stars Diane 100.

I’m giving the company, Miles and Barr, only 3 stars because to be honest they are hopeless. I’ve had so many problems with them due to the lack of last minute information and requests that at one point I was seriously considering taking my business to another company. Having said that there is one person who is outstanding. Diane !! She is an absolute credit to the company. Always extremely pleasant, helpful in every way, answers any questions I may have, always emails or calls me back when asked, and sorts out any issues I may have. If it were possible I would give Diane 100 stars. In my opinion she should be running the company and the company would be a lot better off if she were.

Ken · 16 July 2026

★★★★★ 5/5

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Made the stressful experience of selling as easy as possible

I sold my house recently and Louise Daly’s service was especially helpful. She made the process so easy for me and her quick responses to my questions made everything much less stressful. Would highly recommend!

Noriko · 7 October 2026

★★★★★ 4/5

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Professionalism

Our initial viewing of the property by the Sales Advisor who conducted our initial viewing of the property, was unprepared & ill advised before showing us around. However this was compensated by the professionalism of Denise Lumpkin, Sales Progressor, who couldn't have been more helpful.

AB · 3 August 2026

★★★★★ 5/5

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Dealt with all my needs and queries…

Dealt with all my needs and queries very quick and professionally. Easy and very nice friendly staff, both in building speaking face to face and with my agent via emails. Would recommend and tell anyone how good and friendly miles and barr are as a letting agency

Paul · 14 July 2026

★★★★★ 5/5

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Highly recomend.

I’ve purchased two properties through this estate agent and worked with the same sales progressor on both occasions. Becky White has been consistently professional, well-informed, and proactive throughout. She communicates clearly, follows through on her commitments, and keeps you updated at every stage.

Customer · 17 April 2026

★★★★★ 5/5

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Emily finally did it, well done

Took a long time to sell but but Emily Stickler in particularly drove it forward with lets say challenging buyers. would recommend the company with no problems but the selling market really needs a overhaul in that once you make an offer, you should place a NRD. would save a lot of expense and wasted time.

Steve · 10 May 2026

★★★★★ 5/5

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LOUISE from miles and barr

LOUISE from miles and barr was there every step of the way. At the end of a phone or email. Answered or provided information to all my questions and done alot of the running around for me.

Ray · 16 September 2026

★★★★★ 5/5

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Louise was really great throughout th…

Louise was really great throughout th whole process, thoroughly recommend!

Tom · 16 April 2026

★★★★★ 5/5

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I had a great experience purchasing my…

I had a great experience purchasing my first property through Miles & Barr. I was assisted with the process by Becky who kept me updated throughout, liasised with solicitors and was very informative, helpful and friendly! As well as Giuseppe who showed me around a few properties, again very helpful, friendly and attentive. Great service, thank you all!

Grace · 14 April 2026

★★★★★ 4/5

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Property purchase

Senior purchase progress or, Rebecca Gravener went beyond her remit to assist with what I initially looked like a straightforward apartment purchase in Canterbury.

Jane · 16 December 2025