Every review we hold for the Birchington office, from every platform, shown as written. First names only.
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5/5
TrustpilotSuccess
Another successful sale enabled by Louise at Miles and Barr. In essentially, what is a broken UK, it is good to know that there are a few of us left that do work hard and care about what we do, whilst the State is trying to do its best to squeeze the life out of us. Thank you Louise.
Sean Β· 11 August 2026
Agent replied Β· 15 August 2026
Thank you, Sean, for your kind words about Louise. We are thrilled to hear about your successful sale and appreciate your recognition of our hard work and integrity. Our team is dedicated to providing professional support and local expertise to ensure a seamless experience for our clients. If you ever need assistance in the future, please don't hesitate to reach out to us
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4/5
TrustpilotMy interactions with Miles and Barr
My interactions with Michelle Purse, in particular, who is always courteous and extremely thorough and Gillian were both productive and professional in their manner.
I do feel the Directors should consider much lower fees when renewing Rental Agreements for a new Tenant, where a Landlord has already been paying monthly Management Fees without having to be asked or negotiated down. Disappointing.
Tom Β· 14 July 2026
Agent replied Β· 17 July 2026
Thank you for your review Tom and your kind words about Michelle and Gillian. We appreciate your feedback as we are always looking to improve our services. We endeavour to ensure that our pricing is competitive and that the service level is of the highest standard. We appreciate you continuing your business relationship with us and hope that your tenant is happy in their new home.
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5/5
TrustpilotWanted to thank everyone at Miles andβ¦
Wanted to thank everyone at Miles and Barr, Birchington branch, with special shout outs to Matt and Debbie. Matt was excellent with Mum when she first thought of selling, and then changed her mind.He kept in touch with her and made such a good impression she was adamant that as and when she sold she would use M+B. Unfortunately that was sooner than we thought. Debbie has been exceptionally helpful throughout the sale process, which wasnt straight forward, keeping us up to date with what was happening etc, right through to completion. The rest of the staff were also always very helpful and kept in touch with viewing feedback etc. They have all made a difficult peroid a little easier. Thank you
Pen Β· 7 October 2026
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5/5
TrustpilotI have been overly impressed at theβ¦
I have been overly impressed at the service offered by Miles & Barr, particularly Debbie Thwaites - the senior sales progressor.
Debbie has been constantly in contact throughout the purchase of my first property, has chased things up on my behalf and has always been quick to reply to messages/questions that I've sent her.
Would highly recommend.
Rachel Β· 6 August 2026
Agent replied Β· 11 August 2026
Thank you, Rachel, for sharing your wonderful experience with us. We are delighted to hear that Debbie provided you with constant support and quick responses during your property purchase. We truly appreciate your recommendation and wish you all the best in your new home.
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4/5
TrustpilotHelpful friendly estate agents
Miles and Barr were helpful along every step of the process, explaining the ins and outs of house buying and what we might expect to happen next. Mel was always available for us to chase up solicitors and answer any quick questions whilst Owen was really friendly and put our nerves at ease multiple times.
Michael Β· 18 August 2026
Agent replied Β· 24 August 2026
Thank you for sharing your experience, Michael. We're glad to hear that our team provided helpful support throughout your house buying journey. Wishing you all the best in your new home
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5/5
TrustpilotGreat service
Miles and Barr were helpful all the way from the initial viewing to eventually selling the property later on.
In the sales side thanks to both Lukes, Aimee, and Steve for all their help, and in after sales Jade was really helpful, patient and knowledgable when it came to coming to a deal with the new buyer.
Tom Β· 5 August 2026
Agent replied Β· 11 August 2026
Thank you for sharing your wonderful experience, Tom. We're thrilled to hear that our team provided helpful support throughout your journey, from the initial viewing to the sale. If you need anything further, please don't hesitate to reach out to us.
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5/5
GoogleA big thank you to Debbie and the Birchington team
We recently bought our new home through Miles & Barr in Birchington and would like to thank the whole team for their outstanding service.
A special thank you goes to Debbie Mead, our sales progressor, for her professionalism, patience and support throughout the purchase. She answered my emails promptly, listened to my concerns and helped us get to the finish line.
The process took longer than we had hoped, but Debbieβs communication and reassurance made such a difference. I really appreciated having someone who took the time to listen and keep us informed.
Thank you, Debbie and everyone at the Birchington branch, for helping us begin our next chapter. From our experience as buyers, we would happily recommend you.
Diane Β· 30 September 2026
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5/5
TrustpilotJade was a great communicator
Jade Eccott was a great communicator and kept me updated on the progressof the sale every week. She got in touch when she said she would and had oodles of charm in what she did. I thank her for that and Miles and Barr generally for being dynamic in the sale process in what is an uneasy market.
Crispin Β· 22 July 2026
Agent replied Β· 28 July 2026
Thank you, Crispin, for your wonderful feedback. We're thrilled to hear that Jade's communication and charm made your sale process smoother. We strive to provide professional support and local expertise, especially in a challenging market. Thank you for your wonderful review
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5/5
Trustpilotliaison role
Debbie Thwaites' role as a liaison between buyer & seller was invaluable. She communicated with both parties and the respective solicitors, & kept everything moving towards completion of the sale.
Debbie was efficient and pleasant, and prompt in following up queries. I appreciate the help she gave us.
Ale Β· 25 September 2026
Agent replied Β· 30 September 2026
Thank you for sharing your experience with us, Ale. We are delighted to hear that Debbie's support as a sales progressor was invaluable in keeping everything on track. Our team strives for efficiency and clear communication to deliver a seamless experience. We appreciate your kind words and are here to assist you anytime.
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5/5
TrustpilotLouise in the Sales Team made ourβ¦
Louise in the Sales Team made our experience so easy, even though we were selling 2 properties and purchasing 1.
Louise was all over everything and kept us fully updated. She was patient, approachable and friendly throughout.
I would highly recommend Miles and Barr, they did all the work and made everything uncomplicated and stress free.
Thank you Louise!!
Jayne Β· 13 July 2026
Agent replied Β· 20 July 2026
Thank you for sharing your wonderful experience, Jayne. We're thrilled to hear that Louise, your sales progressor, made the process of selling two properties and purchasing one so straightforward and stress-free. We appreciate your recommendation and look forward to assisting you again in the future!
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5/5
TrustpilotI just want to give a massive thank youβ¦
I just want to give a massive thank you to Louise daly for all her help with our house buying process! She was honestly amazing, so quick at replying to us and actually getting things from the solicitors when they were being very slow.. Louise gave us the best experience and we are very grateful for her hard work.
Jovi Β· 10 July 2026
Agent replied Β· 20 July 2026
Thank you for sharing your wonderful experience, Jovi. We're thrilled to hear that Louise, your sales progressor, provided such efficient support during your house buying process. If you need anything else, please don't hesitate to reach out to us.
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5/5
TrustpilotThank you so much to Jade Eccott forβ¦
Thank you so much to Jade Eccott for all your help and amazing communication, we had weekly updates from Jade, and she really helped us with the process, and what to expect. She helped chase up enquires, and communicated with the vendor. A big thank you to you.A real credit to your profession. Would recommend for sure π€©
Louisa Β· 16 July 2026
Agent replied Β· 20 July 2026
Thank you, Louisa, for your wonderful feedback. We're thrilled to hear that Jade, your sales progressor, provided you with excellent support and communication throughout the process. Our team is dedicated to delivering a seamless experience with integrity and local expertise. We truly appreciate your recommendation and wish you all the best!
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5/5
TrustpilotSupport was vital
This was the second time of buying a property but the first time of selling a property. I have found the whole process both challenging and exhausting. However I received support and reassurance from Debbie Mead at the Birchington branch with regards to my purchase which I am extremely grateful for. Thank you Debbie.
Janice Β· 9 August 2026
Agent replied Β· 11 August 2026
Thank you for sharing your experience, Janice. We're delighted to hear that Debbie provided you with the support and reassurance you needed during your property purchase. We understand that selling can be challenging and appreciate your patience throughout the process. If you have any further questions or need assistance, please feel free to reach out to us
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5/5
TrustpilotSales Progressor of the century
Outstanding service, Thank you so much to Louise Daly for truly going above and beyond to secure our sale/purchase! We had a complex chain which faced many complications but Louise kept us informed every step of the way and helped us achieve our goal!
Thankyou Louise you honestly are a treasure
Grant Β· 26 August 2026
Agent replied Β· 2 September 2026
Thank you for sharing your wonderful experience, Grant. We are thrilled to hear that Louise provided exceptional support throughout your complex sale and purchase. Our team is dedicated to clear communication and professional integrity, ensuring our clients feel valued every step of the way. We appreciate your kind words and wish you all the best in your new home
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4/5
TrustpilotGood experience as a buyer
We recently purchased via Miles and Barr and had a good experience overall. Our process required multiple viewings - this was an aspect which was handled well each time. Comms were clear, we didn't experience any noteworthy issues or delays, and our 'progressor', Rebecca, helped us stay on track for a timely exchange.
Ed Β· 11 August 2026
Agent replied Β· 15 August 2026
Thank you for sharing your experience, Ed. We're delighted to hear that our team provided clear communication and effective support throughout your multiple viewings. Your feedback helps us continue delivering a seamless and professional service with integrity and local expertise.
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5/5
TrustpilotFirst time buyer
Could not be more happier with how informative & smooth the journey has been, from putting down an offer to completion of sale.
Louise Daly has been a big help (especially as a first time buyer) with constant updates of the process, making sure I was still in the loop of things.
Thank you :)
Hannah Β· 27 July 2026
Agent replied Β· 4 August 2026
Thank you, Hannah, for sharing your wonderful experience. We're thrilled to hear that our support made your journey smooth and informative. Louise is dedicated to keeping our clients updated, especially first-time buyers. We appreciate your kind words and wish you all the best in your new home
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5/5
TrustpilotMiles and Barr birchington
Really happy with the service from Miles & Barr birchington! The whole process was quick, easy and straightforward, and communication was great throughout. A big thank you to Debbie Mead for all of her help and support along the way. I really appreciate everything she did and always felt in the loop and had super quick responses !
Charley Β· 26 June 2026
Agent replied Β· 2 July 2026
Thank you for sharing your wonderful experience, Charley. We're thrilled to hear that the process was quick and straightforward, and that you felt well supported throughout. Our team strives for clear communication and efficiency, and it's great to know Debbie provided you with such professional assistance. We appreciate your kind words and look forward to helping you again in the future
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4/5
TrustpilotNice experience with Miles & Barr
Our time with Miles & Barr was hassle free. It was a seamless experience with each communication and dealings with the team. We got prompt review of any concerns with our rental property and our stay was comfortable. Overall the property manager Michelle was most helpful and kind. Keep up the good job!
Ijay Β· 29 July 2026
Agent replied Β· 4 August 2026
Thank you for sharing your experience, Ijay. We're delighted to hear that your time with us was hassle-free and that our team provided you with efficient support and we appreciate your kind words about Michelle's professionalism and kindness. Please feel free to reach out if you need further assistance.
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5/5
TrustpilotWe had outstanding service throughout
We had outstanding service throughout. Emily Stickler went above and beyond, she made the process as stress-free as possible, which is always a challenge when you are selling from a distance and can't just pop round to the property. She kept us (& the buyer) fully informed at all times, and nothing seemed to be too much bother for her - would highly recommend
Lesley Β· 7 May 2026
Agent replied Β· 12 May 2026
We appreciate your wonderful feedback. We are so glad to hear that the service you received was outstanding and that the process was made stress-free, despite the distance. We will be sure to pass on your kind words.
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5/5
TrustpilotWe would like to thank Debbie (Mead)β¦
We would like to thank Debbie (Mead) who has been a great help throughout our purchase even when things went a bit wrong at our end she did a great job in trying to keep things moving many thanks to Debbie
Steven Β· 6 October 2026
Agent replied Β· 9 October 2026
Thank you for sharing your experience, Steven. We're thrilled to hear that Debbie, your sales progressor, provided excellent support and kept everything moving smoothly despite the challenges. If you need anything further, please don't hesitate to reach out to us.
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5/5
TrustpilotExcellent from start to finish
The service I have received from Miles and barr has been exceptional throughout. They communicated swiftly when issues arose and continued to keep me updated on a regular basis. Special thank you to Louise who went above and beyond when the chain was faltering to work the issue and resolve it quickly.
Customer Β· 21 July 2026
Agent replied Β· 28 July 2026
Thank you for sharing your wonderful experience, Mr Ing. We are thrilled to hear that our support was exceptional and that we kept you updated throughout the process. It's great to know that our team's professionalism and efficiency helped resolve the issues quickly. We truly appreciate your kind words and look forward to assisting you again in the future
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5/5
TrustpilotMiles & Barr Canterbury team provided excellent service
Miles & Barr Canterbury team provided excellent, timely service in arranging house viewings and also in the post-offer, with special thanks to Lynette Pickard and Denise Lumpkin. Prompt reply to messages, emails and phone calls. Really a reassurance sales process for a property in Canterbury. GREAT team!
Lisa Β· 16 August 2026
Agent replied Β· 24 August 2026
Thank you for sharing your wonderful experience, Lisa. We're thrilled to hear that our team provided excellent and timely support during your property journey. If you need anything further, please don't hesitate to reach out to us.
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5/5
TrustpilotFantastic support for a first-time buyer!
Buying a house can be so overwhelming, but Louise Daly made my journey absolutely amazing. She was incredibly supportive, professional, and kept me updated every step of the way. I couldn't have asked for a better estate agent to help me buy my home. Thank you so much, Louise and Miles & Barr!
Aswathy Β· 6 July 2026
Agent replied Β· 10 July 2026
Thank you for sharing your wonderful experience, Aswathy. We are thrilled to hear that Louise provided you with exceptional support and professionalism throughout your home-buying journey. Our team is dedicated to delivering a good experience with clear communication and local expertise. We appreciate your kind words and wish you all the best in your new home!
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5/5
TrustpilotGreat communication
Great communication - Denise was the senior sales progressor for my purchase. She kept me up-to-date along the way and guided me with the process and procedures. A house move and purchase can be stressful, however, Denise certainly helped to ease things.
Lynn Β· 16 September 2026
Agent replied Β· 19 September 2026
Thank you for sharing your experience, Lynn. We are delighted to hear that Denise provided you with excellent support and kept you informed throughout your purchase. If you need any further assistance, please feel free to reach out to us.
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