Trusted Agent profile · Birchington
Verified
★★★★★
916 reviews across 2 platforms
29, Station Road, Birchington, CT7 9DJ
Miles and Barr's office in Birchington, at 29, is rated 4.5 out of 5 across 916 reviews on two platforms, including 85 Google reviews rated 4.6.
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Every review we hold for the Birchington office, from every platform, shown as written. First names only.
1/5
TrustpilotVery slow
Miles and Barr are extremely slow in putting forward offers., They use a different team for this and an offer can take anything up to a couple of days. I as a buyer haven’t got time to wait in a market like this as you risk loading other properties. I would not use them to buy, sell or rent as their tenants also aren’t vetted thourghly.
1/5
TrustpilotDiabolical customer service…
Constantly lied to during our selling process. Unable to contact when they don’t want to speak to you. We have changed agents*update*. Why doesn’t that surprise me ?! Speak to the Dover branch. They will update you. Albeit their biased version 😢
Good evening Sue Thank you for your review, I am sorry to hear of your disappointment. Sadly I cannot find your details in our system as I would like to personally discuss this with you further. Please could you email info@milesandbarr.co.uk and I will look into the matter further. Warm regards. Miles and Barr
5/5
TrustpilotExcellent conversation and follow-up
Holly was excellent during conversations and follow-up. Prompt response to questions. Flexibility in handling our peculiar situation. Above all, very friendly and respectful.
5/5
TrustpilotMiles and bar are the best letting…
Miles and bar are the best letting agent, Highly recommend. Please don't waist your time with non reliable agents, stick to Miles and bar and they will get you exactly what you desire.My search didn't take long after I registered with them.They kept to their words, and reach out to me immediately the property of my choice is in the market.I am grateful.
1/5
GooglePretty awful communication on purchase of property Give you false dates when they clearly don't know. Go to wards much better service when selling property.. so expect they are much better for purchase too
Thank you for taking the time to rate us. We do pride ourselves on delivering a great customer experience, so it's disappointing to see we may not have lived up to your expectations on this occasion. I Can't locate your details on our system, but would love to understand if there is any way we can help. Please feel free to contact me on 01304 273324 or e-mail cx@milesandbarr.co.uk. Mark - Customer Experience Manager.
5/5
TrustpilotMax :)
Max was really helpful during the viewing and answered all of the question that I asked.
5/5
TrustpilotGreat customer service
Great customer service especially Natalie heard. Great local knowledge and went out of her way to help. Would highly recommend
5/5
TrustpilotMy experience was very good I worked…
My experience was very good I worked with the Birchington & Cliftonville branches. Nothing was any trouble for them. I had had a brain tumour & it affected my speech & walking. They were very patient with me. Very pleased with them & the out come. Will recommend to friends & family.
5/5
TrustpilotKerrie was really helpful and very…
Kerrie was really helpful and very professional all through the time. Thanks to her, she made the process seamless and easy
1/5
TrustpilotVery poor experience
Very poor experience. Difficulty for buyer of my property to get a second viewing booked in. Little involvement in sales process.Would not sell through this agent again. Made a formal complaint but they want their fees.
Thank you for taking the time to leave us a review. We take customer experience very seriously and I can see that after your formal complaint was submitted, we completed a full investigation on each point raised. Although you were disappointed with the outcome, we have factually indicated why your complaint has been closed. It's disappointing to hear that are not fully satisfied with our services, but if there is anything else I can help you with or you would like to discuss further, please feel free to contact me on e-mail: cx@milesandbarr.co.uk - Mark, Customer experience manager
5/5
TrustpilotSophie Collins was really helpful and…
Sophie Collins was really helpful and prompt during the rental of the property. Thank you
5/5
TrustpilotVery happy with the team
Very happy with the team, in particularly Suzanne who did a great job keeping the chain moving
5/5
TrustpilotSophie was very helpful and worked…
Sophie was very helpful and worked quickly to find somewhere that suited our needs
5/5
TrustpilotHelpful so far
The estate agent Kerry Brunger has been very helpful and professional so far in helping me secure a let in Kent.
5/5
TrustpilotBest Ever
This is the most succint and efficient estate agents ive ever dealt with, they were kind and considerate and so quick. I would highly recommend. from the viewing was amazing and they gave me time to look around and were very caring to the admin and final documents and referencing was user friendly. The staff are really lovely. thank you so much Miles and Barr.
5/5
TrustpilotExcellent service from miles and barr
Excellent service from miles and barr. Kept up to date with progress from start to finish emily stickler was always keeping me informed with updates and advice never had any issues or problems it was so easy to sell with them. Well done.
5/5
TrustpilotJake was very friendly
Jake was very friendly, gave me all the information I needed and was overall stellar.
5/5
TrustpilotOur purchase estate agents
Miles & Barr were the estate agents we purchased through. Suzanne at the Ramsgate branch went above and beyond to keep us updated as to what stage we were at and was always at the end of the phone or email to answer any questions we had. She also chased up all solicitors involved in the move, more than my own estate agent! Would 100% recommend. 5*
5/5
TrustpilotShelley webster is a star
I have been dealing with Shelley Webster who has supported both my sale and purchase. The service has been amazing and Shelley has made the process seamless. I can not thank her enough for her help and would strongly recommend Miles and Barr.
5/5
TrustpilotWould Use Them Again
We have just sold a small flat with M&B - the offer was put in last August (2020) but there were a lot of issues that complicated the sale. Shelley Webster (Sales Progressor) did a fantastic job of keeping everything together and saved the Deal on many occasions and is a true professional. M&B, in my humble opinion, have an excellent communicationsetup and we would use them again.
5/5
TrustpilotMax was great
Max was great. Showed me around with no rush. Overall nice smooth viewing.
5/5
TrustpilotLouise kept us up to date with the…
Louise kept us up to date with the purchase of our house and was very professional.
5/5
TrustpilotBROADSTAIRS OFFICE
I used the Broadstairs offices for my sale and received excellent service and nothing was to much trouble for then. Staff extremely friendly and helpful. Kept in touch with my sale constantly and I cannot praise them enough. Highly recommended estate agent
5/5
TrustpilotSophie Collins was very professional
Sophie Collins was very professional, and made my experience a very good one.
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