Miles and Barr Birchington reviews

★★★★★ 1/5

Trustpilot

I have been waiting two and a half…

I have been waiting two and a half years for Miles and Barr to replace a single fence panel at our boundary with a property that they let next door, I offered to do the job for the cost of the fence panel (as it just needs a new one to be slotted into two concrete posts) but they cannot authorise.I’ve spent this whole summer with a 6ft gap in my fence and my pets have had to stay indoors, when we call they tell you that person that deals with lettings is not there and then shortly after you get a text stating that somebody is coming to look at it or to price it.They’ve blamed it on Coronavirus but how did they know about Covid 2 years ago?They are dreadful to deal with and have ruined our summer more than lockdown has, as we can’t even sit in our beautiful garden.I bet it will be done immediately when they want new tenants as they’ve told us the current tenants are leaving soon.

Daniel · 11 August 2020

★★★★★ 5/5

Google

Everyone in the process of buying my new home was friendly, professional and prompt in response to any queries (of which there were many!)

Tom · 4 April 2025

★★★★★ 5/5

Trustpilot

Friendly and prompt service

Kerrie has been extremely helpful and prompt on replying to all my questions. I highly recommend Miles & Barr, Specially Kerrie for her friendly attitude. Thank you

Zari · 1 September 2021

★★★★★ 5/5

Trustpilot

Canterbury Branch

I have sold my house through Miles & Barr and didn't realise how good their service was until I started contacting other agencies regarding my purchase. They always ensured that I received feedback on any viewings and I was contacted regularly to discuss these so as to determine the best strategy in order to secure a sale. The manager was also happy to give me some advice about how to approach a very competitive buying market. Kind friendly staff - thank you!

Lisa · 2 July 2020

★★★★★ 1/5

Trustpilot

AVOID! Never again will I get in contact with…

Never again will I get in contact with Miles and Barr, you’re given false information and get passed around on the phone to different people that don’t know what they are talking about. I had a viewing booked that I was specifically told could not accept an offer until ALL the viewings has taken place. I now receive a call with an offer being placed and nothing more they can do when being fed false information. Very unprofessional and unorganised people that do not know what they are talking about.

Megan · 19 June 2020

★★★★★ 1/5

Trustpilot

Avoid at all costs

I concur with everything that has been written in the 1* or less category!My brother and I inherited a flat in Broadstairs and in 10 months they have not succeeded in getting any interest apart from some individuals who made an insulting offer some 35% below their assessed valuation.The property details were inaccurate from day one, and despite numerous attempts by my brother and myself to get the agents to amend them, no action was taken in the whole time they had the flat on their books.To sum up, the staff are untrained in basic communication skills, they are pushy and rude when you do get hold of them on the phone, and nobody seems to be in charge or able to motivate the staff to do what they should be doing. i.e. provide a service to whatever the client has initially been promised .Self serving, is accurate,as another client wrote in their one star review; if it were possible to go lower than 1 I would do so without hesitation.Lazy indolent and unprofessional in the extreme would be my summary.Do not use this firm, they are dire even by the measure of the average estate agency these days, and that is saying something!!

Harry · 18 June 2020

★★★★★ 4/5

Trustpilot

Friendly staff

Generally had positive experiences when viewing properties with Miles and Barr. Agents on time for viewings and relaxed about length of time at the property.

James · 14 March 2025

★★★★★ 5/5

Trustpilot

Jay was very knowledgeable and…

Jay was very knowledgeable and friendly, was running a little late and he kindly waited with no pressure being put on us.

Julia · 16 May 2022

★★★★★ 5/5

Trustpilot

Miles & Barr were fantastic from start…

Miles & Barr were fantastic from start to finish. This was all down to the wonderful Louise Daly. She was so helpful when I didn’t have a clue what I was doing, professional and assertive, yet so friendly and kind. I would recommend her and the company in a heart beat.

Harriett · 4 January 2024

★★★★★ 5/5

Google

Couldn’t fault our experience with Sarah. She was friendly, professional and there for every step of the way and we cannot thank her enough!!

Eleanor · 24 March 2025

★★★★★ 5/5

Google

Just sold through Miles & Barr Birchington branch, and have to say the service from day one through to completion has been faultless. Many promises were made regarding the sale and the process thereafter, and these were all kept. I personally dealt with Ed throughout the sale, and he regularly kept in touch and updated me each step of the way. I certainly wouldn’t hesitate in recommending Miles & Barr to anyone who plans to sell their property now or in the future. Thank you.

David · 24 March 2020

★★★★★ 5/5

Google

We bought a house in Birchington using Ed Elliott as our point of contact. He was outstanding in his efforts and professionalism and found our house for us keeping us informed the whole time. We cannot thank Ed enough and we must mention both the other staff at Brichington who were great and supportive, also the staff at Canterbury who dealt with the chain were excellent. The previous owner of our house said that Miles and Barr were the 'gold standard for local estate agents', and with people like Ed Elliott working for them we couldn't agree more. Would highly recommend without hesitation!

AP · 24 March 2020

★★★★★ 1/5

Trustpilot

Disgraceful firm

Disgraceful firm, no care for tenants, no repair work carried out. They will leave you in a damp mouldy house with leaking roofs without any care in the world. All this with 4 kids In the house. Avoid at all costs

Mark · 8 November 2021

★★★★★ 5/5

Trustpilot

Jake was very helpful in showing us…

Jake was very helpful in showing us around and very thorough in explaining processes etc as we are new to renting.

Tom · 4 June 2022

★★★★★ 1/5

Trustpilot

Awful experience from the Folkestone…

Awful experience from the Folkestone branch. Two members of staff giving false information trying to cover up mistakes rather than admitting responsibility. Would never use them as have absolutely no trust. They even hung up on me when I was asking why they had given false info

Tracy · 18 March 2024

★★★★★ 4/5

Trustpilot

Louise Daly has been fabulous…

Louise Daly has been fabulous throughout my house purchase, constantly pushing things along and ensuring everyone in the chain was kept up to date! Thanks :)

Hannah · 23 August 2021

★★★★★ 5/5

Trustpilot

Max has been fantastic in his help with…

Max has been fantastic in his help with showing me round properties. He’s very professional and empathetic to our situation.

Daniel · 30 June 2022

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, regular updates, very professional team. My point of contact was Louise Daly who was always swift to respond to my enquiries, was efficient and kept me up to date with the sale of my property. The team at Miles and Barr work in perfect harmony. Thank you team!

Alicia · 3 January 2024

★★★★★ 5/5

Trustpilot

We viewed x2 properties with max good professional and friendly service

We viewed x2 properties with max, he was professional with all his communication and conducted the viewing process well with honest appreciation of the landlord and our needs and feedback to questions about our queries to hand … he was prompt and on time politely manner… we would recommend him for contact if wanting to view and talk about your rental property or wanting to find a property…

Sitara · 21 June 2022

★★★★★ 4/5

Trustpilot

Miles and bar go between

Debbie has been very professional all they way through the selling of our property. Very prompt and informative on any queries we had along the way.

Mrs · 16 June 2021

★★★★★ 5/5

Trustpilot

Holly Hill - clear and reliable point of contact

Holly Hill was fantastic. Response time to our enquiries was very quick and her communication throughout the process of renting was clear, knowledgable and helpful.

Alex · 13 August 2021

★★★★★ 5/5

Trustpilot

Kerrie has been brilliant

Kerrie has been brilliant, from quickly arranging a viewing to keeping me informed promptly throughout the application process, a credit to Miles & Barr

Richard · 11 October 2021

★★★★★ 5/5

Trustpilot

Review for Holly Hill

Holly has been very prompt and helpful in us getting our new home in Folkestone. She has been very professional throughout and we are grateful.

Victorious · 5 August 2021

★★★★★ 5/5

Trustpilot

A lovely viewing with Max today

A lovely viewing with Max today. He was very informed and articulate. Thank you! Jess was also super helpful’

Rosie · 9 June 2022