Trusted Agent profile · Birchington
Verified
★★★★★
907 reviews across 2 platforms
29, Station Road, Birchington, CT7 9DJ
Miles and Barr's office in Birchington, at 29, is rated 4.5 out of 5 across 907 reviews on two platforms, including 85 Google reviews rated 4.6.
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Every review we hold for the Birchington office, from every platform, shown as written. First names only.
5/5
Trustpilot..this was our first experience with…
..this was our first experience with Miles & Barr and we are impressed with their service, knowledge and promptness. Particularly Jenny Harmes who has kept us up to date with the progress of our rental
5/5
TrustpilotThankyou to Joanna Smith and team
Joanna and her team helped us find the right tenant for our property. She was honest and professional throughout. The process was made easy for us and we are confident that we have the ideal tenant.Thankyou
5/5
TrustpilotEvery house move needs a sales progressor like Debbie
This is the second time I have dealt with Miles and Barr and would highly recommend the Birchington branch. They always answer the phone and nothing is ever too much trouble. Once our house had been sold we had Debbie Mead the sales progressor. Only one word is enough for Debbie and that is 'amazing'. Every person moving house needs a 'Debbie'. She kept us up to date and was always available to answer any questions and put our minds at rest if a problem with the sale occurred. With Debbies' help we pushed our sale/purchase and move through in less than 12 weeks which in the current climate is fabulous. She was always positive and happy and cant praise her enough.
1/5
TrustpilotProperty Management poor
Have used M & B for 7 years to manage our rental property. Increasingly poor service as the years go by, with many staff changes in property management and a willingness to abdicate rather than own a problem or issue. A recent failure to meet a legal deadline for gas safety, was met with untold reasons and justifications as to why is was not their responsibility (my poor choice of landlord contract apparently!) and the solution in an email from M & B was for me to resolve. Always opted for the fully managed service since using M & B but we really do not receive the 'fully comprehensive management service' as advertised or promised. Untold input required from the landlord on occasions, which is time consuming and effectively contradicts having a letting agent in the first place. On the plus side the rent payments are always prompt and any discrepancies dealt with quickly and efficiently. Such a shame that the property management side of the company is so inefficient and hard work to deal with at times.
5/5
TrustpilotOlivia Petri was very helpful and…
Olivia Petri was very helpful and knowledgeable in answering our enquiries.
5/5
TrustpilotFirst impressions of M and B team.
My experiences with the M and B team (Dover) were positive ... the initial contact, the valuation of my property along with an in depth rational of where the housing market is, were both professional and informative.The following day we viewed a property. Nice and relaxed. It was made clear that if I had any 'questions', concerning the property the agent would do their best to answer them.
1/5
TrustpilotDreadful experience
Dreadful experience! Estate agent turned up, said he was from the Ramsgate office, so didn’t know Dover. Presented no card, no details of houses sold in the area, no information from the branch. Then said he couldn’t value my type of house, would get his manager to call me, so a complete waste of my time. I asked him what the house might be work…..’err £320k’- seeing as the house next door went for £350k a year ago, not sure where he got that figure from, Zoopla? M&B sold me the house, so it’s astounding how unprofessional they are and never received a call from the manager!
5/5
TrustpilotJake was fantastic and very helpful…
Jake was fantastic and very helpful with answering all the questions I had about the property, he was very friendly and professional throughout the whole viewing and made it a very enjoyable experience
1/5
TrustpilotDisorganised management team
Absolute joke Miles and Barr are. Letting agency lost my front door keys which I paid to have replaced. Tenant left the flat in a disgusting way yet the check out was deemed satisfactory. The sub contractor cleaner said she cleaned the flat yet upon inspection is absolutely filthy. When I raised this with the letting team I got passed from operator to operator. I firmly believe the letting agency has family members as sub contractors and sadly I parted companies with them and have a new management agent. In one word. SHOCKING.
3/5
TrustpilotMixed experiences
Viewed a number of houses with them. Agent in whitstable was fine. Knew the properties and was helpful. In Margate the agent had never been inside the house and was only interested in getting us signed up to them, despite us saying we were happy with our sales agent
5/5
TrustpilotI am so glad that I can rent a house…
I am so glad that I can rent a house through Miles & Barr and the follow up is prompt and excellent. Thanks Sophie Collins for following up and Jakub Kaczmarek for arrangement viewing. Thanks so much.
4/5
TrustpilotGreat work
The service was great , Anna Adamczak was very nice and welcoming. I am very happy I got accepted by the landlord to rent the appartment . Thank you anna.
5/5
TrustpilotMax was very friendly and professional
Max was very friendly and professional. He was able to answer all my questions about the property and gave me useful suggestions about how to make a successful offer to the landlord.
5/5
TrustpilotSophie the star!!!
Sophie the star!!!! I have never rented before and was clueless to process, Sophie was so patient and thorough with everything so I had a full understanding she’s great! Promote her!! Thank you so much Sophie x
5/5
TrustpilotGreat estate agents
Good service. Very helpful. Denise the progress-or was really good and worked hard to get information for us.
5/5
TrustpilotFab service throughout!
Been a super smooth process throughout, always had quick responses and nothing seems too much of a hassle.
5/5
TrustpilotMiles & Barr, Great Service.
We used Miles & Barr to sell our property. It sold within two days, excellent service, very courteous and hard working. Many thanks to Jodie and the team of dedicated professionals. We would highly recommend to everybody.
5/5
TrustpilotSuper helpful, thank you Callan!
Callan showed us around a few properties in Folkestone and was so helpful. We are first time buyers so had lots of questions and uncertainties but he made us feel at ease and understand the process much better. As well as first time buyers, we are relocating from London to Folkestone, he gave us helpful tips about the area which made us even more excited to move. Very pleased we had Callan as an agent and our experience of Miles and Barr has been fantastic.
1/5
Trustpilotno photographs provided
I try to purchase 675k asking price house in Ringwould Dover and offer 730k to Miles and Barr on wednesday. They ignore my offer and I see on rightmove that is sold 2 days later on next friday. I offer 800k the same day it goes as sold on website on the friday and they ignore me. They ignore my request for photographs on the wednesday I make first offer previously after telling me property needs renovation so I ask for pictures and they pretend I dont exist. Virginia cannot spell her own name correctly in emails to me no effort no photographs atroce no use again
5/5
TrustpilotPatience and Perseverance
A buyer was found within 2 days of getting on the market. Once we had found a property to buy it took far longer to reach exchange than we had anticipated but all the problems were caused by our lenders poor choice of conveyancer causing serious delays. Other than that the sale process was pretty smooth. The use of of a sales co-ordinator definitely helped keep everyone up to date and helped progress things.Emily Stickler regularly kept in touch and co-ordinated everything very well particularly towards the end when time constraints got quite hairy and tense.
5/5
TrustpilotWe had great experiences with all…
We had great experiences with all agents we encountered at miles and Barr throughout our search for a home. When we put an offer on the home of our dreams they were very easy to deal with. Louise our negotiating agent was brilliant from accepting the offer to exchange. She was fully transparent through the process and was on hand for all our questions. Simply wonderful.Would also like to mention Finn and Joe who showed us around houses, they were great to deal with, great service and didn't try and pressure us on any houses.
5/5
Trustpilot10/10 service
Helpful every step of the moving in process and was always available to deal with any questions we had. Was quick and easy, would highly recommend Sophie Collins at Miles&barr if you’re thinking of moving house.
5/5
TrustpilotA long process but not Miles and Barr fault
Buying my property was a long process. Not the estate agents fault. However, Becky white kept me informed throughout the whole process. She gave me advice when she thought I needed to contact the solicitor and had a calm way about her that made you chill when is said it was all progressing nicely.
5/5
TrustpilotThank you for your support and respect.
Thank you for keeping us updated with everything that has been going on with the sale. .Thank to the whole team. As I explained to Louise we were not just selling a house. We were selling the beautiful home of our dearly beloved mother. And we fell you treated us with support and respect. This had been a very emotional time for us all this home had such wonderful memories attached to it and was difficult to say good bye to . Thanks again. yours sincerely Andrew Turnidge.
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