Every review we hold for the Birchington office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotA very unprofessional, uncaring company. I would not recommend to anybody.
I have rented my house out with full management service for the past year.Upon checkout they sent me an itinerary of things that were required to be done. I told him exactly what needed to be done by the tenant and what I would do. In regards to the tenant the place is left filthy, damage to doors, damage to floors, rubbish left in property, garden left unsightly, items left in property, furniture in every room, moved and not put back. The place generally looks horrendous. It was like a show home when it was let out. Of which miles and bar took photographs. I told them all these issues had to be resolved through the tenant. But no they're asking me to pay up front for all the damages and then they may be able to get money back from tenant. Even though I'm pretty sure they have already released deposit. I have emailed, telephoned, but there is no resolution. As a company they do not care. This is caused me such an incredible amount of stress. This is called me an incredible amount of upset. I also told them to not do any more viewings because I did not want anyone seeing my property in such a state. And yet again they have ignored me and continued with viewings.Obviously no one has taken the property due to the issues.These are a very untrustworthy company and I'm extremely upset about the situation. I doubt whether they will resolve it at all. I know I will end up having to do all the work myself.
Denise · 30 April 2024
★★★★★ 5/5
TrustpilotZoe Bartlett, a well of information...
I would thoroughly recommend Zoe Bartlett. She was thoroughly professional and made us feel at ease during the visit with her friendly manner. She was able to answer all our questions about the property and surrounding area. We left feeling that we were well received, we had all the information we needed and what we needed to do to go forward from there.
Stephen · 4 February 2021
★★★★★ 1/5
TrustpilotWhat a miserable experience…
What a miserable experience the last few months have been. Issues ignored or I am told to try to manage it on my own. I feel so unsupported. Speculating that landlords love them because they never share the issues with them... I don't know how they manage to get the houses when they manage them so poorly.
Faith · 5 April 2025
★★★★★ 5/5
TrustpilotTop-tier
The service we recieved from Miles & Barr during a very busy time for lettings was top-tier. Kerrie was quick to put our application forward to the landlord and communicated excellently. Jessica (who showed us around the property) was friendly and knowledgable about the area and the property itself. We look forward to proceeding and becoming a tenant with them.
Dan · 8 September 2021
★★★★★ 5/5
GoogleVery positive experience with Matt Brisley, Debbie Mead and the team. Not an easy sale, but the team stuck with it and we got a good result in the end. Much appreciated.
Simon · 24 March 2024
★★★★★ 5/5
TrustpilotMoving home
A pleasant experience, all the staff very helpful and would happily recommend.Special thank you to Becky who kept us up-to-date at all times and was always very helpful.
Colin · 6 June 2024
★★★★★ 5/5
TrustpilotMiles ahead Barr none!
Miles and Barr were extremely professional when dealing with our recent house purchase. The service and communication was flawless and our agent Louise was a delight to deal with through the whole purchase. Very happy!
Adam · 16 January 2024
★★★★★ 5/5
TrustpilotExceptional service
Exceptional service from all at Miles and Barr Broadstairs but particularly our sales progressor Donna Bogard. Donna was on the Solicitors cases constantly and we never would of exchanged as early as we did with out her. She made sure all parties were communicating and really help alleviate the stress of the process. Absolutely STAR!!! Thank so much. 100% satisfaction
Mat · 19 June 2021
★★★★★ 5/5
TrustpilotSales Progressor Suzanne was brilliant!
The sales progressor Suzanne Bearden was the best part of my experience with Miles and Barr. She was super helpful and professional, as well as proactive and timely in responding to questions and giving updates.
Kate · 3 January 2024
★★★★★ 5/5
TrustpilotVery good communication
Miles and Barr have been consistently communicative and reassuring during my experience of purchasing my first property. Thank you especially to Phil, who has been knowledgeable of the area and helpful throughout the process of initially viewing the property, and conducting further visits.
EC · 22 August 2025
★★★★★ 5/5
TrustpilotAn Excellent and Professional Service
When I arrived at the property, Max Squires was waiting for me to arrive. His prompt arrival and calm approach immediately put me at ease. His approach was helpful, he answered questions fully and he gave me the space I needed to view without being pushy or intrusive.
Chris · 29 December 2022
★★★★★ 5/5
TrustpilotFantastic Support from Jenny Harmes
We received excellent support from Jenny Harmes in finding our new home. We were feeling disappointed when an original letting agreement fell through, and Jenny went above and beyond to negotiate with a different landlord in order to secure a house that we are extremely excited to move into. We cannot thank her enough for her help!
Emily · 12 November 2021
★★★★★ 5/5
TrustpilotLouise Daly
Miles and Barr remained professional and helpful throughout the selling process and Louise Daly has been in contact constantly updating me on progress and has always been on hand to answer any questions.
Clare · 25 January 2024
★★★★★ 5/5
TrustpilotMiles and Barr sold my aunt's bungalow…
Miles and Barr sold my aunt's bungalow in a not altogether bullish market. The stuck at it and achieved a sale within touching distance of the asking price but were always realistic with their advice and they also made sure the sale went through (the legal process) and kept us informed at all stages. Knowing what is going on is often forgotten as a vital component of the process and they delivered this to a five star level.
Customer · 22 March 2024
★★★★★ 5/5
GoogleThe Miles & Barr Birchington team were fabulous with our recent move to the seaside! Supportive & responsive all the way! Thanks for your kindness - Steph & Ann
Steph · 24 December 2025
★★★★★ 4/5
TrustpilotMiles and Barr were an efficient…
Miles and Barr were an efficient company for the purchase of my property. I was a bit disappointed to have to pay for my identity checks and not have any option but to do that, other services I used just swallowed that cost themselves.I was assigned a wonderful Sales Advisor, Shelley Webster, who updated me regularly on the process, answered any questions needed and called me to discuss any of my worries which was so reassuring. She was so supportive and made the process so much easier. She is a real asset to the company and made everything much less stressful!
Tamsin · 5 February 2024
★★★★★ 4/5
TrustpilotWe sold the house so I'm happy
We sold our house through Miles & Barr, Ramsgate. Initial impressions were great at the valuation. Once the property was listed I did feel I had to correct a lot of details in the description & push for changes to photo order and wording to help generate some interest, as everything had gone quiet. Happily we did get an acceptable offer and after that we were kept updated by the Senior Sales Progressor, Becky White, who I thought was fantastic, especially in the last push to get everyone in the chain ready for exchange - not sure we could have done it so quickly without her! Thanks!
Kirsty · 31 January 2024
★★★★★ 5/5
TrustpilotLouise Daly
Thank you, Louise! Your gentle and effective guidance has been fundamental in my reaching and crossing the many milestones of scary first time buyership! Without Louise’s cheerful reassurance and depth of knowledge to guide me through each step, I would have succumbed to decision-making paralysis and declared it all too stressful. But always I was able to find guidance from Louise, restore my confidence and keep on going. I enjoyed and benefited greatly from Louise’s honesty and genuine caring nature. I’ll be ever appreciative that in Louise I had a Sales Progressor I could trust implicitly. Thanks again Louise, it’s been a pleasure working with you!
Beth · 31 January 2024
★★★★★ 5/5
TrustpilotExceptional Support for a First-Time Buyer!
I recently purchased my first home through Miles and Barr, and I cannot express enough how grateful I am for the outstanding service provided by their team. From the initial stages to the final closing, the staff at Miles and Barr went above and beyond to make the entire process smooth and stress-free.As a first-time buyer, I had many questions and concerns, and the team at Miles and Barr were incredibly patient and friendly. They took the time to explain each step of the process, ensuring I felt comfortable and informed throughout. Their expertise and guidance were invaluable, and I truly felt like they had my best interests at heart.What stood out the most was the friendliness and helpfulness of the staff. They were always approachable, ready to address any queries promptly, and went the extra mile to keep the transaction moving forward. Buying a home can be a daunting experience, but Miles and Barr turned it into a positive journey for me.I highly recommend Miles and Barr to anyone in search of a reliable and supportive estate agent. Their commitment to customer satisfaction, combined with a genuine friendliness, makes them an excellent choice, especially for first-time buyers like myself. Thank you, Miles and Barr, for making my home-buying experience a truly enjoyable one!
Andrew · 19 January 2024
★★★★★ 5/5
TrustpilotSales Progressors an Essential Extra Layer
Miles and Barr explained my options very clearly, they had good rationale for the valuation that was made and advised me on how to progress the marketing. Their approach worked well, I don't feel I lost touch with them at any time. The member of staff who liaised between the conveyancers, the buyers and me, once an offer was accepted, was absolutely exceptional in pushing the sale forward and I'm not sure how long it might have taken without her.
Nicky · 12 January 2024
★★★★★ 5/5
TrustpilotHelpful Service.
The selling process can be long and stressful at times but it was good to have an agent who was switched on and involved in the whole chain feeding information along and reassuring me at the most crucial time.Lisa Cook offered professional and friendly support at a crucial point of my sale and purchase.Moving can be challenging but if you have the support and up to date information regarding your chain the process can proceed in a better way for everyone. Thank you !
A · 7 January 2024
★★★★★ 1/5
TrustpilotWhat went right?
What went wrong? Everything. What a shoddy and Ill-managed company for rentals.. terrible communication from "experienced" agents with almost zero ability to manage properties properly.If anyone is reading this from the Dover area - avoid.Unable to take over management of my own property within a timely manner as the information that was asked for, which was sent multiple times was apparently incorrect. With absolutely no communication as to what about it was incorrect. Turns out, after speaking with three more agents, it was a number that was already on the page that was missing? It's a "if you don't laugh you'll cry" kind of situation. I will never use miles and Barr for any of my future rental properties ever again.
Adam · 6 January 2024
★★★★★ 5/5
TrustpilotAnna was great throughout the whole…
Anna was great throughout the whole process. My partner and I were looking for our first home together and we’re moving out from our parents’ home and she was so patient and understanding. Molly was also great and explained everything fully without being patronising. We’re so grateful for both of them.
Lauren · 29 April 2022
★★★★★ 5/5
GoogleSuper service. Pro-active sourcing of potential buyers leading to a quick and smooth sale without any hiccups. Cannot praise Matt Brisley more highly. Great job, well done.
Malcolm · 24 December 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
