Miles and Barr Birchington reviews

★★★★★ 1/5

Trustpilot

Disgusting how they treat pensioners

Disgusting how they treat pensioners. My poor mum was reduced to tears many times by these people. They laughed and made vile comments her earnings while selling the house she lived in. My mums clean her house every day and yet they gave a bad report on her with fair and poor grades over a couple of washable marks on the plug socket and windows. These are nasty people with no manners but I'm sure you will be treated great if you have alot of money

Ryan · 21 September 2023

★★★★★ 5/5

Trustpilot

Helpful and efficient sales progressor

I found Debbie Mead, sales progressor very proactive and always helpful when I had any queries. She was always available or called back when I needed any help or queries to be answered.

Monica · 20 September 2025

★★★★★ 5/5

Trustpilot

We are purchasing a property through…

We are purchasing a property through Miles and Barr and Lisa Cook (Sales Progression Manager) has been great to deal with. We’re unfortunately in a very long chain and she’s taken all of the follow-ups off our plate and ensured it’s been as smooth as possible - not an easy task in a lengthy chain. Thanks Lisa!

Aleisha · 28 February 2024

★★★★★ 1/5

Trustpilot

Distress Caused by Deceptive Practices and Lack of Accountability

Miles and Barr Canterbury used misleading practices and sold my an apartment using incorrect information. This has caused financial and personal distress.When viewing the apartment I was directly led to and shown an underground parking space. However, after purchasing the property was told that my apartment did not have a parking space assigned.It's akin to being promised a private pool during a viewing, only to find out post-purchase that the pool belongs to your neighbour.This deception left me emotionally and financially damaged. Furthermore, Miles and Barr refuse to take steps in resolving this matter. They have frequently failed to respond to emails, attempted to ignore my legal representative, and refused to cooperate with property ombudsman who is now involved. Beware of Miles and Barr's misleading practices and the distress they may cause. I strongly recommend to avoid purchasing, renting or selling via this company.

Jonathan · 20 September 2023

★★★★★ 5/5

Trustpilot

We’ve had an absolutely brilliant…

We’ve had an absolutely brilliant experience with Miles & Barr and buying our first home, we’ve felt really looked after from start to finish! Our case manager Shelley Webster kept us informed regularly throughout the process, there was never a need to chase things or call up as we knew we were in safe hands. Our purchase went through really swiftly and completely stress free (unbelievable considering we’d been told by so many that this would be the most stressful thing we’d ever do!), Shelley has been an angel and the team at Miles and Barr Deal have also been superb, we were so chuffed when we left the branch with our keys and the most thoughtful moving in box! 10/10

Sophie · 5 February 2022

★★★★★ 4/5

Trustpilot

Friendly, professional and knowledgeable

A professional service, all of the staff that I met were friendly and accommodating. I was impressed by the Senior Sales Progressor. Suzanne is experienced, informative, friendly and easy to talk to about any concerns I had/have. She is great person to have for linking both the seller and myself for information and, importantly, a sense of respect.

Annetta · 31 January 2024

★★★★★ 5/5

Trustpilot

For selling

Firstly, I am not affiliated with Miles & Barr in any way. This is my genuine experience.I was nervous about selling my property but Miles & Barr were very relaxed and guided me through the process. They gave good advice as to presentation and what buyers want to see which also helped the sale. Throughout the process the Team kept in regular contact about viewings, offers and feedback. They kept communication straightforward, easy to understand and their experience of this industry is clear to see. The house has sold in 4 months, which given current UK circumstances with Covid is a lot faster than I thought. Other notes are:Their fees are standard and dont seem excessive considering our sale price.Their recommended Conveyancers PLS were also excellent and compliment the Miles & Barr service.We never felt pushed or rushed into making a decision.And finally, we would definitely us Mile & Barr again.

Chris · 25 January 2022

★★★★★ 1/5

Trustpilot

STAY CLEAR !Please be careful of this company

Please be careful of this company. They are wicked and conniving thieves. They came into our home with glossy brochures, and you know what the saying is!! mouth and no actions, not one person walked through the door, they done nothing but fobbed us off, saying that we had a viewings, and then at the last minute they said that the customers cancelled, but I knew that they were lying they took our money which was over £200 for the photographs and took our money for the ID checks charge us over £70.00 when other companies do this for free. It was all about money. We had to pay the agent guy £100 cash at the premises too. They said that they would do a deal and put the property up for 12 weeks, but they lied. It was put up for 20 weeks they didn’t sell. They just kept fobbing us off. All they wanted was our money. STAY CLEAR OF THESE ROBBERS & do the decent thing shop elsewhere. We hope that we’ve lost them a few customers from this review. We have let the local authorities know about this. Reply well you have - My partner & you won’t look into anything as your unprofessional- I will get my partner to put her review down when her email is updated - you have all her details

John · 5 September 2023

★★★★★ 5/5

Trustpilot

Miles and Barr have been so impressive

Miles and Barr have been so accommodating and professional.

Mr · 14 April 2026

★★★★★ 1/5

Trustpilot

Absolutely poor service

Absolutely poor service. We recently moved out of Tannery Square, managed by Miles and Barr and are being charged a ridiculous fee for normal wear and tear and are being asked to pay for a professional clean despite cleaning the apartment. The agency is keeping over 40% of our deposit and refuses give our deposit back. Furthermore, they initially tried to charge us for items "missing", which were simply left in the closet. Poor service and incompetent handling of our move.

Akif · 30 August 2023

★★★★★ 5/5

Trustpilot

The kindest letting agents!

This is our first time moving and we were very nervous about the whole process, however Natalie made it a breeze! She was so kind and didn’t make us feel like we were at a disadvantage for being newbies to the moving process. She kept us up to date throughout the whole process and now we’re just waiting for the references to go through and we’ll be moving into our first place! So excited and cannot thank Natalie enough for making it such a speedy and easy process.

Chloe · 11 December 2021

★★★★★ 1/5

Trustpilot

Awful agent

Awful agent, i will never be using them, they price properties way to high and nowhere near where what they are worth, when you submit offer they laugh at. All properties are 1st listed at 300k weather its worth that or not. Customer service is disgusting, they dont send you houses which are suitable like they say they will. They do not like working with you and when they acually send you houses that say will accept your offers all of a sudden when u offer it isnt accepted. They also ignore emails when you send them. They also do not ask you for your finances when you submit an offer. This has been on going since 1st of july 2023I contacted the manager as requested by phone and email and never heard back, so clearly didnt want to resolve my issues

Emma · 13 August 2023

★★★★★ 1/5

Trustpilot

Disappointing

Engaged the services of the Folkestone branch, initially to sell my property and then to let it. Communication was zero, the sales team never called me once!!! Lettings were not much better, never informed me as to cancellations or viewings.Very disappointing, Estate Agents do not generally have a good reputation and the lack of customer service I received vindicates this.Christine

Customer · 21 November 2023

★★★★★ 5/5

Trustpilot

Sophie Collins has been absolutely…

Sophie Collins has been absolutely amazing. My situation is not one that I wanted but sometimes life takes an unexpected turn. My partner and I had decided to go our separate ways and we have a young son. She has been respectful to me, very understanding and also extremely helpful. I have been kept in the loop at all times and updated on everything as it happened. I couldn't be happier with her service and helpful nature. Thank you so much Sophie. You have made this very difficult time that little bit easier. Thank you very much. Robert Godden.

Robert · 23 November 2021

★★★★★ 1/5

Trustpilot

Deliberately overpriced, appalling customer service

Deliberately overpriced the property to get the business. Then spend their time trying to get us to reduce it. Promised to update us every two weeks, only received one update in the whole 22 weeks I wasted being with the. No feedback whatsoever on viewings. Do not respond to emails, customer service is appalling. Then when you finally manage to get out of their contract they have the gaul to send an email reminding you of your contractual obligations completely ignoring the fact that they had failed on every front to meet theirs.

Kathryn · 7 August 2023

★★★★★ 5/5

Google

Sarah Gedge has been professional and has always communicated with us throughout our time with Miles and Barr. She really helped us through the process buying a property through modern auction which we were really worried about! She has been so friendly and eager to help at all times.

Lisa · 29 June 2024

★★★★★ 5/5

Trustpilot

Excellent Service Highly Recommend

When choosing an agent for our sale we spoke to a few local agents. We decided to go with Miles & Barr as they seemed to be more professional and understanding to our needs. Sam was thorough with his explanation of how the company would market our property and the valuation was spot on.Zoe who did the viewings took the time to walk around the house with me prior to viewings to ensure she was aware of the many good points of our home, as well as what was being left and taken.Like many I wasn't happy with the fees that estate agents in general charge, but i have to admit they were worth every penny.Katie who was the sales progressor for our sale had many issues from the whole chain to deal with, she went above and beyond calling back after office hours to ensure she kept in contact and didn't keep us waiting for answers to enquiries. She is a real asset to the company and her working hours spent on our sale must come close to the fee we paid.After viewing many properties with other local agents and seeing how they dealt with communication and follow ups from viewings we had made, I AM SO PLEASED I CHOSE MILES & BARR as the other companies did not pay as much attention to detail and were very slow in dealing with enquiries and offers we made.Thank you Miles & Barr - Highly Recommend

The · 15 September 2021

★★★★★ 5/5

Trustpilot

bought through miles and Barr

we started our long journey to buy our property in February. our Sales Coordinator Louise was Ace. She kept us informed of all developments along the way .Louise liaised between all parties involved Louise was professional, polite, and always there on the end of the phone or by email reassuring me along the way that we would get there in the end.We haveand move into our new property very soon . we could not be happier thank you so much

Rosemary · 8 September 2021

★★★★★ 5/5

Trustpilot

From the first day we viewed our to be…

From the first day we viewed our to be home, we felt welcomed, supported and advised by the estate agents showing us around the property, to the sales agent managing us and our offer of the property. We were kept up to date with all information we needed to provide and the service was smooth and efficient. No query or question was too difficult and Miles and Barr were professional and sympathetic throughout. During the waiting process between our offer being accepted and the exchange we were kept up to date with the stage of the chain every fortnight before we had to ramp things up as we neared completion. Thank you Miles and Barr. A truly swift and easy service. Emily Stickler was absolutely fantastic. She kept us updated throughout the entire process, and as first time buyers she was clear and explained every step along the way and what to expect and when. She communicated efficiently with our solicitor and the ongoing chain and kept us all up to date with regard to the various hoops we, or the vendors had to jump through to move things along. Emily made the house purchase as stress free as possible and we really are thankful for her.

Carrie · 8 September 2021

★★★★★ 4/5

Trustpilot

Great communication with all parties

Although the sale took a very long time to complete, the support from Louise Daly and the Miles & Barr team meant we always felt looked after.Louise was our main contact during the sale and was incredibly helpful throughout. She worked hard to maintain the momentum of the sale, particularly as it continuously seemed to be stalling due to slow solicitors. She was always fast to respond, even out of hours. She was polite, friendly and knowledgeable. Without her support, I'm sure the sale would have taken a lot longer to complete.

Emma · 22 August 2021

★★★★★ 5/5

Trustpilot

Absolutely outstanding estate agents

We’ve had fantastic service from Miles and Barr from start to finish. We initially were going to sell with a smaller firm but the valuer Jack really impressed us with what Miles and Barr had to offer. His excellent communication skills and consistent (but not pushy) approach sealed the deal and we are so grateful to him and the rest of the Miles and a Barr team as they sold our house very fast which put us in a great position when finding our dream home. Everyone we interacted with was professional, friendly and helpful (Rebecca, Harry, Hannah, Chelsea, James to name a few). They promised they’d help us find a property we loved within our budget and they certainly did! James the Ramsgate branch manager is brilliant at what he does and he was instrumental in our move to our dream home, thank you James! I’d 100% recommend using the solicitors and mortgage advisor they recommend too as everything was so smooth. Aggi the mortgage advisor worked so hard to secure us a good deal and when there were delays with the mortgage company Sam kept me sane with his reassurance and updates and Gary sorted out new home insurance on the day of his own house move! Nothing was too much trouble for any person we spoke to, even on the day of completion we had issues with our removal company and Miles and Barr stepped in with reassurance and offers of solutions! Absolutely outstanding estate agents whom we feel are game changers in the field. They’re efficient, reliable and their customer service is fantastic. We are so grateful to Miles and Barr for going the extra mile and helping us take the leap into our wonderful forever home, thank you Ramsgate branch and team, you’re all brilliant 🤩

Lisa · 17 August 2021

★★★★★ 5/5

Trustpilot

Professional Service

Blake arrived prepared for the initial visit, and took measurements throughout the house. We explained we had other appointments but as his agency had come recommended we would probably list with Miles & Barr. He accepted this with good grace, and returned to complete the contract once the other agents had visited. There was a better percentage fee offered by one of the others and our fees were adjusted to come into line with that more favourable rate. The house sold on the first day it was marketed.

Lyn · 10 August 2021

★★★★★ 5/5

Trustpilot

A genuine Estate Agent who cares about their customers

I had been searching for a new home for a good few months, approached every estate agent possible & wasn't having any luck. Was beginning to give up hope when I literally struck gold at Miles & Barr when I received an email back from the lovely Holly Hill. I explained my situation and my search criteria and she took it upon herself to go over and beyond to help me find what I was looking for, providing me with options and really listening to my needs. She had the patience of a saint answering all my questions and explaining the process. I really felt like she cared about myself & the landlady and ensured we were the right mix. Totally recommend Miles & Barr especially Holly. Thank you so much. You really did restore my faith in the rental market at a really tricky time.

Anita · 9 August 2021

★★★★★ 5/5

Trustpilot

Can't give anything but10 out of 5!

Can't give anything but10 out of 5!! Anna is a credit to M&B!! The process has been made so much easier with her help! The process has been speedy and most of that is down to Anna's protection approach to what is quite a stressful time! We, recently have had a very poor experience with one of your competitors and so was refreshing to find that letting agencies are NOT all the same! Thank you. Kevan powell

Kevan · 28 January 2022