Trusted Agent profile · Billingham
★★★★★
831 reviews across 2 platforms
Wynyard Woods, Wynyard, Billingham, TS22 5UG
Charles Church's office in Billingham, at Wynyard Woods, is rated 4.2 out of 5 across 831 reviews on two platforms, including 5 Google reviews rated 3.8.
Every review we hold for the Billingham office, from every platform, shown as written. First names only.
5/5
TrustpilotAdam Knight @ Morley park
Kate has been a super star from day one and couldn’t have done more to help us in the whole process. The house was presented to us in a high standard. It’s early days and I’m sure a few teething troubles will present themselves along the way but hey handcrafted products are like that. The whole team have done a fantastic job and we couldn’t be happier with our purchase so far. Morley park plot 302
5/5
TrustpilotFirst time buyers - Mascalls Grange, Kent
Myself and my wife are in the early stages of purchasing a new build on their Mascalls Grange site in Kent and so far the sales team and the contracts manager Graham have been great with us. Very helpful, easy and efficient communication and regular updates on the build as it progresses. Can’t fault them so far!
Hi Sam, Thank you for sharing the start of your experience with Persimmon Homes, we are pleased to hear you have been well looked after by the team. Do keep in touch and let us know once you are in your new home.Best wishes, Mia
5/5
TrustpilotWe bought our clayton corner off plan…
We bought our clayton corner off plan last August watched it be bulit from top of rd covid reasons.We got to go in few weeks before completion day well I was amazed how big it was.Then got the keys all carpets floorings finishing touches We order was fabThe site manager matt is fantastic he really goes above and beyond to help you the sales team was great.We are loving our new house the touches round garden everything .
Hi Jeanette,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after. I will pass your feedback on to Matt and the team, who will be thrilled. We wish you many happy years in your new home.Best wishes,Kat
5/5
TrustpilotTop Class Sales Advisor - Natalie is an Angel!
Natalie in the sales office has been a real super star, she has literally made the whole purchase process enjoyable and has turned a daunting situation into a delight. I cannot wait to start living in the little community in Earls Colne. Everything Charles Church has been so smooth, first class customer service!
Good afternoon, at Charles Church, providing exceptional service is at the core of what we do, and it's wonderful to receive such positive feedback. We really value your trust and confidence in our team and shall ensure Natalie see's your kind words.Best wishes,Rose
5/5
TrustpilotWe were let down badly by our previous…
We were let down badly by our previous builder. We had to start again just before Christmas. We visited the Charles Church development at Wynyard. Nick Christie the sales person was excellent he listened to our experience from this he understood our needs and acted professionally and friendly. From this we were able to secure a property with a realistic timescale instead of idle promises from previous builder I’m Wynyard. Since sale updates on a weekly basis what a difference Charles Church 5 star customer service. Thank you
Thank you - we are delighted you chose to come to Charles Church and are thrilled that we have been able to deliver the 5* service you deserve.I wish you many years of happiness in your new home.Kind regards, Sophie from Charles Church Homes
1/5
TrustpilotPlease save yourself from the pain of…
Please save yourself from the pain of spending 2 years trying to get basic things completed up to an acceptable standard some of which is related to building regulations. The incompetence is on another level they are even asking me to buy the correct materials for their customer service teams to fit to resolve the issue. I can't tell you how frustrating it is and how likely I am now going to have to pursue through the courts to get some form of resolution. Do yourselves a favour and just try and find a property from a better builder than Charles Church / Persimmon.Update: They will pretend they care and ask you to provide further information via Trust Pilot so that they can try to assist. I think this is just a ploy to identify you so that they can provide an even lesser service as now they don't reply to emails at all!
Thank you so much for taking the time to leave us your candid review. I'm sorry to hear of your experience and would like to look into this further. You have shared your contact details so I will now ensure your comments are highlighted to the relevant management team.Many thanks, Penny from Charles Church Homes
5/5
TrustpilotSince I reserved the plot in Uckfield
Since I reserved the plot in Uckfield, I have been kept up to date on a weekly basis. It’s amazing that I get to see the progress of the house and great to receive after a long working week! Having bought a house with other house builders- this was not the case. Any questions/queries are answered quickly. Very happy! Thank you Charles Church and cannot wait to see more!
Dear Mrs Hyde, Thanks so much for your kind words. We always hope to receive this kind of feedback, thank you for sharing. Best wishes, Ada
1/5
TrustpilotPoor customer service- after care
Raised an issue 3 months ago and still not getting anywhere. Impossible to get hold of on the phone. Speaking to a manager called Valentina. But still not getting anywhere. Avoiding fixing or paying for their fault. They ignore emails, Customer service is really poor.Avoid buying these poorly built houses. Our lights broke after 12 months. Don’t buy from Charles church. Read all the negative reviews!
I am very sorry to hear that this has been your experience. Thank you for taking the time to detail your home buying journey. I'm going to share this with the regional team and ask that they make contact with you in order to discuss the next steps. Kind regards, Zoe
1/5
TrustpilotPlot 23 - Silverwood Garforth stay away
Plot 23 - Silverwood stay away. It's no coincidence that good reviews are all about individuals whereas bad ones are about the houses. I reserved plot 23 silverwood and then building stopped after a few weeks of denying build had stalled I was told it was due to laying off the brick layers. 8 weeks on, each week being told they had another gang starting nothing moved so I then questioned that something was wrong. I can see no other reason to stop building that single plot when all others were going up all around it. After cancelling due to my belief that there was a problem(if there wasn't before there was now given the amount of wood that had been open to the torrential rain) during a conversation about how they are NOT refunding my deposit the sales director helpfully confirmed that the brick layers were laid off as quality was below standard. STAY CLEAR OF CHARLES CHURCH THEY WILL SELL YOU A HOUSE THEY KNOW IS BUILT "BELOW STANDARD" Thanks for the quote Charles church. They will lie repeatedly to you to get you to buy. The really great part is when you pull them up on their lying they think it's ok and aren't sorry. Also the houses are full of design errors that have been there forever and instead of improving it they just can't be bothered clearly. E.g you can't actually put wardrobes in the wardrobe space in the master bedroom as the light switch is in the way. You can't get into the ensuite unless the bedroom door is shut. Just sloppy for the apparent premium quality they say that they are selling.
5/5
TrustpilotNo complaints
Fantastic experience from Charles Church. We viewed our house and completed within three weeks. Emma from sales and the site team pulled out all the stops to get us in so we didn't have to rent. There are a few niggles, but they are ironing these out, as they occur and will do a snagging list with them in three weeks. Overall really happy and very professional trades people
Hi Jan, Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after at the start of your new home journey by Emma. I will pass your feedback on to the team, who will be thrilled. We wish you many happy years in your new home.Best wishes,Mia
4/5
TrustpilotSo far so good
So far so good. House is excellent, estate is excellent as well.100% service.
Hi Jack, We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home.Best wishes, Lily
5/5
TrustpilotExcellent staff and are at manager who…
Excellent staff and are at manager who are always happy to help. Charles Church team persevered with us many times during the process as they understood the stress a buyer can go through during a purchase. No question was too big or too small and answered in timely manner. Very friendly, professional and approachable team and are happy to help always even post completion.
Hi,We are so pleased to hear that you have been well looked after by the team. We will be sure to pass your feedback on to the team.Kind wishes,Eva
5/5
TrustpilotGreat quality new builds
Great quality new builds with lots of features & incentives. Our lovely sales advisor Helena, spent 4 hours helping us inchoosing our new home & at no time did we feel pressurised to buy. They have communicated with us constantly & we look forward to owning a Charles Church house.
Thank you so much Westie,We are delighted to hear that you have been so well looked after by Helena and we shall share your comments with her, she will be thrilled.Lucy
5/5
TrustpilotMy site manager Diyan is very…
My site manager Diyan is very supportive & helpful. Thanks a lot!
Dear Mohamed, Thanks so much for your kind words. We are so pleased to hear that you have been well looked after by Diyan and the team - we shall certainly pass this on.Best wishes, Ada
5/5
TrustpilotExcellent customer service…
We bought the new property at Shirley sales office. We were very impressed with the friendly welcome every time we visited the sales office. The sales lady gave us professional advice. Cynthia had a good memory of our case and upgrade decisions. We seldom found her making mistakes on the documents. She was also presenting excellent customer service and attitudes. She was the best sales lady we had ever met.
Hi,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by Cynthia at the start of your new home journey. I will pass your feedback on. We wish you many happy years in your new home.Best wishes,Mia
5/5
TrustpilotBen, Sales Advisor - Regency Park
Our interactions with Ben, Charles Church Sales Advisor, since the summer of 2021 through to collecting the keys to our property in December 2022 have been faultless! Ever ready to assist us with queries, concerns and problems, Ben has made what can be quite a stressful project an enjoyable and seamless experience. Ben is a credit to the Charles Church team!
5/5
TrustpilotA new home on Mascalls Grange We've recently moved into our new…
We've recently moved into our new Charles Church home on Mascalls Grange and the whole experience has been positive. Darren and the sales ladies have done an amazing job at addressing any questions or concerns we had through the process and any issues we've raised have been heard and addressed. Thank you!
Hello Sally,Thank you for taking the time to leave your review, we really do appreciate it. It's great to hear that Darren and the Sales team have been paramount in making your home buying journey a fabulous experience, we will gladly pass on your comments as they'll be delighted.Best wishes,Emmy
5/5
TrustpilotMascalls Grange
Our house is due to be completed at the end of March. Since reserving the house the whole team have been fantastic. The sales team have been really helpful and supportive. More recently we have received updates from the contract manager including photos of the house which has been really exciting. So far, so good! Thank you!
Hi, Thank you for sharing the start of your experience with Persimmon Homes. We are pleased to hear you have been well looked after by the team. Do keep in touch and let us know once you are in your new home.Best wishes,Kat
5/5
TrustpilotI had a nice experiencw with charles…
I had a nice experience with charles church, the staffs were so accomodating and amazing
5/5
TrustpilotWe're finally on the move!
After months of trying to sell my house and find a part exchange solution, Lauren at D'Urton Heights just made everything so easy and straightforward. She found the most perfect solution for us and made the whole process stress free. We can't wait to move in to our new home!
Hi,Thank you for sharing the start of your new home journey with Persimmon Homes. We are really pleased to hear you have been so well looked after by Lauren and we would love to hear from you again once you’re all settled in.Best wishes,Mia
5/5
TrustpilotA good productive service
The service I received on this day from the fitter was very productive, Stuart did several jobs and he did them well. He was professional, helpful and friendly. It was nice to have a competent tradesman.
Dear Toni, Thank you for taking the time to leave this wonderful review for Stuart, I would love to share this with him however I have not been able to identify you on our systems. To enable me to share this with Stuart, please do respond to our request for further information with your development and plot number. Kind regards, Ada
3/5
TrustpilotLazy Sales
I felt that the sales people are very slow or over bokked to move on your case. They are reluctant to do more work for you. Trying run away from work. Not sure if its just me who felt that. Overall things were good.
Good evening, thank you for leaving this review, we will highlight the points raised with the relevant teams involved. I can assure you that all departments are committed to giving you the very best customer service. Wishing you all the very best in your new home,Rose
5/5
TrustpilotGreat Sales Team
Holly has been great, helpful from the moment we made our first enquiry, love the development!
Hi Chris, Thanks so much for your kind words. We are so pleased to hear that you have been well looked after by Holly and the team - we shall certainly pass this on.Best wishes, Lily
5/5
TrustpilotBen, Sales Advisor - Regency Park
Ben Francis was an absolute breath of fresh air from start to finish. He is very knowledgable about his job, and nothing was ever too much trouble!We were very lucky to have such a fantastic sales advisor at hand throughout our whole journey. Thank you Ben, we will be forever grateful for taking such great care of our family.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
